Con

tin

uou

s Im

pro

vem

ent

Con

tin

uou

s Im

pro

vem

ent

Nat

ural

Wor

k Te

ams

June

, 200

1

Con

tin

uous

Im

prov

emen

teq

ual

s

�E

very

thin

g is

in a

sta

te o

f flu

x, in

clud

ing

the

stat

us q

uo.�

-R

ober

t Byr

ne

CH

AN

GE

!C

HA

NG

E!

Su

rviv

e th

e A

ge o

f C

han

ge...

�Th

e w

inds

of c

hang

e ke

ep b

uild

ing.

Blo

win

g ha

rder

. Hitt

ing

mor

e pe

ople

. Res

hapi

ng a

ll ki

nds

of o

rgan

izat

ions

and

alte

ring

how

they

ope

rate

.

�St

rong

win

ds.

Big

cha

nges

. A

nd th

ey w

ill

natu

rall

y br

ing

prob

lem

s.B

ut th

e or

gani

zatio

ns

that

refu

se to

cha

nge,

or c

hang

e to

o sl

owly

, will

ha

ve e

ven

bigg

er p

robl

ems.

The

y w

on�t

surv

ive.

..

Su

rviv

e th

e A

ge o

f C

han

ge...

�O

ver 3

mill

ion

layo

ffs h

ave

occu

rred

in th

e la

st 5

ye

ars.

�M

ore

than

45%

of A

mer

ican

com

pani

es h

ave

redu

ced

thei

r wor

kfor

ces e

very

yea

r sin

ce 1

990.

�85

% o

f all

U.S

. org

aniz

atio

ns n

ow o

utso

urce

serv

ices

on

ce p

erfo

rmed

in-h

ouse

.�

Mer

ger a

nd a

cqui

sitio

n ac

tivity

has

bee

n ris

ing

stea

dily

ove

r the

pas

t fiv

e ye

ars a

nd is

cur

rent

ly a

t its

al

l tim

e hi

gh.

�Lo

ok a

t the

rost

er o

f the

100

larg

est U

.S. c

ompa

nies

at

the

begi

nnin

g of

the

1900

�s.

You

�ll fi

nd th

at o

nly

15

are

still

in e

xist

ence

.

Wh

at a

re y

our

Op

tion

s??

If y

ou tr

y to

igno

re th

e si

tuat

ion,

cha

nge

will

slam

in

to y

ou a

nd k

nock

you

off

bal

ance

. G

ettin

g an

gry

won

�t m

ake

it go

aw

ay-i

n fa

ct,

tem

per t

ypic

ally

mak

es th

ings

wor

se.

Wis

hful

thin

king

is a

was

te o

f tim

e, to

o, so

don

�t si

t ar

ound

thin

king

and

talk

ing

abou

t �th

e go

od o

ld d

ays�

w

ith th

e ho

pe th

ey�ll

retu

rn.

You

can

�t ev

en ru

n aw

ay fr

om it

, bec

ause

ther

e�s

no p

lace

you

can

run

that

�s b

eyon

d th

e ra

nge

of c

hang

e.M

ight

as w

ell f

ace

the

prob

lem

s and

find

the

oppo

rtuni

ties.

Wh

at a

re y

our

Op

tion

s??

How

you

thin

k, a

nd h

ow y

ou a

ct, b

ecom

es v

ery

impo

rtant

dur

ing

times

like

thes

e. O

bvio

usly

, you

won

�t be

abl

e to

con

trol e

very

thin

g th

at h

appe

ns to

you

. B

ut

you�

re in

com

plet

e co

ntro

l of h

ow y

ou re

spon

d to

wha

t ha

ppen

s.

This

is th

e A

ge o

f Ins

tabi

lity,

whe

re

cont

inuo

usly

impr

ovin

g an

d m

anag

ing

the

chan

ge

is e

very

body

�s jo

b. T

hink

of i

t as y

our p

erso

nal

assi

gnm

ent .

Ob

ject

ives

�In

trodu

ce im

porta

nce

of C

ontin

uous

Im

prov

emen

t to

RM

W

�Id

entif

y th

e co

mpo

nent

s to

Con

tinuo

us

Impr

ovem

ent

�Id

entif

y w

hat N

WT

task

s con

tribu

te to

CI

KA

IZE

N

Kai

zen

is a

pro

cess

-a

way

of t

hink

ing:

�K

ai=

Cha

nge

�Z

en=

For t

he B

ette

r

�K

aize

n =

Con

tinua

l Im

prov

emen

t

Con

tin

uou

s Im

pro

vem

ent

�St

arts

with

peo

ple�

.YO

U!!

�Fo

cuse

s its

atte

ntio

n on

peo

ple�

s eff

orts

�Pe

ople

wor

k on

pro

cess

es�

WE

satis

fy o

ur c

usto

mer

s by

impr

ovin

g ou

r pr

oces

ses c

ontin

ually

�Im

prov

ed p

roce

sses

impr

ove

resu

lts

Exp

erie

nce

�Ze

n�

The

act o

f doi

ng le

ads t

o un

ders

tand

ing

�U

nder

stan

ding

lead

s to

doin

g th

ings

bet

ter

�Th

is le

ads t

o gr

eate

r und

erst

andi

ng

�Ze

n�

To se

ek e

nlig

hten

men

t by

pers

onal

exp

erie

nce

�Th

e on

ly w

ay to

kno

w it

is to

do

it

Ch

ange

wil

l mak

e th

ings

:

�Ea

sier

�Q

uick

er

�Sa

fer

�FU

N

Th

is is

as

bad

as

it is

ev

er g

oin

g to

be.

..

Exp

erie

nce

�Te

ll m

e, I�

ll fo

rget

.

�Sh

ow m

e, I

may

rem

embe

r.

�In

volv

e m

e an

d I'l

l und

erst

and.

Ch

ange

�C

han

ge�

Cha

nge

of th

ough

t mak

es

Cha

nge

of th

ough

t mak

es

your

beh

avio

r ch

ange

your

beh

avio

r ch

ange

Cha

nge

of b

ehav

ior

mak

es

Cha

nge

of b

ehav

ior

mak

es

your

hab

its

chan

geyo

ur h

abit

s ch

ange

Cha

nge

of h

abit

s m

akes

C

hang

e of

hab

its

mak

es

your

per

sona

lity

cha

nge

your

per

sona

lity

cha

nge

Cha

nge

of p

erso

nali

ty

Cha

nge

of p

erso

nali

ty

mak

e yo

ur d

esti

ny c

hang

em

ake

your

des

tiny

cha

nge

...it

�s u

p t

o yo

u

Imp

rove

men

t

Jun

ior

Se

nio

r

Tim

e Sp

ent

onIm

prov

emen

tA

ctiv

itie

s

Ju

nio

rS

en

ior

Juni

orSe

niorA

. Poo

r Com

pany

B. G

ood

Com

pany

C. E

xcel

lent

Com

pany

Whe

re w

ene

ed to

be!

Con

tin

uou

s Im

pro

vem

ent

Pri

nci

ple

s�

Proc

ess C

reat

es R

esul

ts�

Res

ults

Onl

y

�To

tal S

yste

m F

ocus

�Fu

nctio

nal F

ocus

�N

on-B

lam

ing/

Non

-Jud

gmen

tal

�C

ritic

al a

nd

Bla

min

g

Vs.

Vs.

Vs.

1st

Pri

nci

ple

Pro

cess

Cre

ates

Res

ult

sP

roce

ss C

reat

es R

esu

lts

vers

us

vers

us

Res

ult

s O

nly

Res

ult

s O

nly

Pro

cess

& R

esu

lts

�Pe

ople

wor

k on

pr

oces

ses

�Pr

oces

ses c

reat

e re

sults

�A

resu

lt ca

nnot

be

chan

ged

�B

alan

ceof

pro

cess

an

d re

sults

Res

ult

s-O

rien

ted

Th

ink

ing

�I D

ON

�T C

AR

E H

OW

YO

U

GE

T I

T D

ON

E,

JUS

T G

IVE

M

E T

HE

RE

SU

LT

S!�

�I D

ON

�T C

AR

E H

OW

YO

U

GE

T I

T D

ON

E,

JUS

T G

IVE

M

E T

HE

RE

SU

LT

S!�

NE

WO

ld (r

esul

ts o

nly)

Pro

cess

Th

ink

ing

�U

nder

stan

ding

how

thin

gs

wor

k�

Val

uing

impr

ovem

ent

�C

ontro

l of p

roce

ss w

ith p

eopl

e�

Con

trols

as t

ools

for

impr

ovem

ent

�R

eal t

ime

awar

enes

s of

oper

atio

n�

Que

stio

n or

ient

ed to

ex

plor

e w

hat w

orks

�Po

wer

is in

hel

ping

, te

achi

ng, s

uppo

rting

�B

ased

mor

e on

sens

ing,

lis

teni

ng, l

ooki

ng

�D

eman

ding

out

com

es w

ithou

t co

ncer

n fo

r how

�V

alui

ng ri

ghtn

ess

�C

ontro

l of p

eopl

e fo

r out

com

es�

Con

trols

as m

eans

of

insp

ectio

n�

Afte

r the

fact

, tan

gibl

e re

sults

aw

aren

ess

�A

nsw

er o

rient

ed b

ased

on

right

/wro

ng�

Pow

er is

in k

now

ing,

hav

ing,

ke

epin

g�

Bas

ed o

n nu

mbe

rs, g

oals

, ab

stra

ctio

ns

2nd

Pri

nci

ple

Tot

al S

yste

m F

ocu

sT

otal

Sys

tem

Foc

us

vers

us

vers

us

Fu

nct

ion

al F

ocu

sF

un

ctio

nal

Foc

us

Non

-Sys

tem

Vie

w

�C

onfu

sion

of d

irect

ion

�M

is-a

lignm

ent o

f res

ourc

es

�Ex

cess

of c

onfli

ct

�D

e-en

ergi

zing

of p

eopl

e

NE

WO

ld (F

unct

iona

l)

Sys

tem

Th

ink

ing

�Th

ings

und

erst

ood

in c

onte

xt�

Val

ue h

arm

ony,

stab

ility

, ba

lanc

e�

Man

age

rela

tions

hips

�B

ring

peop

le to

geth

er�

App

reci

atio

n of

mul

tiple

fa

ctor

s�

Syst

em p

erfo

rman

ce p

rece

des

indi

vidu

al p

erfo

rman

ce�

Stea

dy a

nd sm

ooth

pro

duct

ion

�El

imin

ate

fear

and

cre

ate

safe

ty�

Coo

pera

tion

�Th

ings

vie

wed

in v

acuu

m�

Val

ue st

imul

atio

n, H

i/Low

�s,

cris

is�

Man

age

even

t/thi

ngs

�Se

para

te p

eopl

e/is

olat

e�

Sim

ple

caus

e/ef

fect

onl

y

�In

divi

dual

per

form

ance

val

ued

at e

xpen

se o

f sys

tem

�B

urst

s of e

nerg

y to

get

thin

gs

done

now

!�

Driv

e w

ith fe

ar

�C

ompe

titio

n

3rd

Pri

nci

ple

Non

Non

-- Bla

min

g/N

onB

lam

ing/

Non

--Ju

dgm

enta

lJu

dgm

enta

lve

rsu

sve

rsu

sC

riti

cal &

Bla

min

gC

riti

cal &

Bla

min

g

Non

-Ju

dgm

enta

l Vie

w

�A

llow

s �re

al� i

ssue

s to

emer

ge

�D

ecre

ases

neg

ativ

e bl

amin

g ac

tivity

�In

crea

ses t

rust

�In

crea

ses q

ualit

y of

com

mun

icat

ion

�In

crea

ses c

apab

ility

Tra

dit

ion

al C

riti

cal V

iew

�A

fter-

the-

fact

crit

ical

judg

emen

t

��W

ho�

is w

rong

ove

rrid

es �

wha

t� is

wro

ng

�D

rives

peo

ple

into

def

ensi

ve p

ostu

re

�Is

sues

subm

erge

d fo

r yea

rs

�C

reat

es c

risis

orie

ntat

ion

Wel

com

ing

Pro

ble

ms!

�W

here

no

prob

lem

is p

erce

ived

, the

re c

an

be n

o im

prov

emen

t

�Pr

oble

ms a

re a

mou

ntai

n of

trea

sure

s

�Lo

wer

s the

wat

er le

vel

�B

reak

s dow

n de

partm

enta

l bar

riers

Peo

ple

�an

d�

Pro

ble

ms

�Pe

ople

are

not

the

prob

lem

!

�B

lam

ing

peop

le d

oes n

ot so

lve

your

pr

oble

m

�Th

e an

swer

is to

mak

e pe

ople

pro

blem

-so

lver

s!

Wh

ere

do

we

look

to

fin

d

opp

ortu

nit

ies?

My

Wor

kP

lace

Mys

elf

I C

an T

ake

Init

iati

veO

ther

�s W

ork

Pla

ceM

y W

ork

Pla

ceT

he

Oth

erP

erso

n

I C

ann

otT

ake

Init

iati

veO

ther

�s W

ork

Pla

ceS

ourc

eC

oun

term

easu

res

Loc

atio

n

Th

e L

one

Ran

ger

YO

U I

mp

act.

..

�th

e w

ork

bein

g do

ne,

...th

e va

lue

bein

g cr

eate

d,

�w

here

the

prob

lem

-sol

ving

is d

eleg

ated

!

You

r T

eam

Res

ourc

es�

role

s ar

e to

ass

ist

assi

st�

not

to te

ll th

em w

hat

to d

o.

5 N

WT

Pri

nci

ple

s fo

r C

onti

nu

ous

Imp

rove

men

t

1. W

hen

an a

bnor

mal

ity o

ccur

s, go

to N

WT

first

2. C

heck

with

the

5 M

�s--

Mac

hine

, Mat

eria

l, M

easu

rem

ents

, Met

hods

, Man

3. T

ake

tem

pora

ry c

ount

erm

easu

res o

n th

e sp

ot

4. F

ind

root

cau

ses

5. S

tand

ardi

ze to

pre

vent

trou

ble

from

recu

rrin

g

Ru

les

for

Con

tin

uou

s Im

pro

vem

ent

for

the

NW

T1.

Dis

rega

rd c

onve

ntio

nal t

hink

ing

abou

t pro

duct

ion

2. T

hink

of h

owto

do

it, n

ot w

hy it

can

�t be

don

e3.

Don

�t m

ake

excu

ses.

Sta

rt by

que

stio

ning

cur

rent

pra

ctic

es4.

Don

�t se

ek p

erfe

ctio

n. D

o it

rig

ht a

way

--ev

en if

it st

ands

onl

y a

50%

cha

nce

of w

orki

ng5.

Cor

rect

mis

take

s im

med

iate

ly6.

Don

�t sp

end

mon

ey fo

r Con

tinuo

us Im

prov

emen

t7.

Wis

dom

is b

roug

ht o

ut w

hen

face

d w

ith h

ards

hip

8. A

sk �

WH

Y�

5 tim

es a

nd se

ek th

e ro

ot c

ause

9. S

eek

the

wis

dom

of t

en p

eopl

e ra

ther

than

the

know

ledg

e of

one

10. R

emem

ber t

hat o

ppor

tuni

ties f

or C

ontin

uous

Impr

ovem

ent a

re

infin

ite

Wh

at�s

Nex

t fo

r Y

our

NW

T?

Act

iviti

es to

faci

litat

e C

.I.:

Act

iviti

es to

faci

litat

e C

.I.:

�5S

-E

lim

inat

ion

of w

aste

�PD

CA

(Pla

n, D

o, C

heck

, Act

) -P

robl

em

Solv

ing

Tec

hniq

ues

�Fo

ur M

etric

s -Sa

fety

, Qua

lity,

Sch

edul

e A

ttai

nmen

t, P

rodu

ctiv

ity

�M

eetin

g w

ith N

avig

ator

s -C

omm

unic

atin

g w

ith

man

agem

ent