contribution of josph joran
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CONTRIBUTION OF
JOSEPH M.JURAN TO
QUALITY
MANAGEMENT
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INTRODUCTION OF JOSEPH
M.JURANy He is a man of action, science, business, industry,
government Administration, consultant and more
especially an academician.y DR. Joseph holds degrees in Engineering and law.
y He has been awarded over thirty medals , fellowships,honorary memberships by professional associations.
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y Dr. Juran is a recipient of SECOND ORDER OFSCARED TREASURE
y QUALITY CONTROL HANDBOOK(1951)y MANAGERIAL BREAKTHROUGH(1964)
y PLANNING FOR QUALITY(1988)
y UPPER MANAGEMENT AND QUALITY(1988)
yJURAN ON LEADERSHIP FOR QUALITY(1989)
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CONTRIBUTION OF JURAN ON
QUALITYyJURAN SAYS QUALITY DOES NOT HAPPEN BY
ACCIDENT , IT HAS TO BE PLANNED
yJuran defines quality as Fitness for use.Quality iscustomer satisfaction .Fitness and customerssatisfaction is achieved through:
y Product features :
y Freedom from deficiencies :
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MANAGING QUALITYy MANAGEMENT FOR QUALITY REFERS TO
IDENTIFICATION, PLANNING,ORGANISING,
DIRECTING AND CONTROLLING THEACTIVITIES REQUIRED TO ASSURE AND
ATTAINMENT OF QUALITY OBJECTIVES.
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QUALITY TRIOLOGYy QUALITY PLANNING
y QUALITY CONTROL
y QUALITY IMPROVEMENT
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QUALITY PLANNING CONSISTS OF :y Establishment of quality goals.
y Identification of customers
y Discovery of customers needs through marketingresearch:
a) Development of product features.
b) Development of process features.
c) Establishment of process controls.
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QUALITY CONTROLy QUALITY CONTROL IS THE PROCESS OF FINDING
OUT AND NOT PERMITTING NEGETIVE
VARIATION, AT THE POINT OF ITS OCCURRENCE,TO TAKE PLACE SO THAT OBJECTIVES ISACHIEVED.
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PROCESS IMPROVEMENTy IT BEGINS WITH THE ESTABLISHMENT OF AN
EFFECTIVE INFRASTRUCTURE SUCH AS QUALITY
COUNCILy QUALITY IMPROVEMENT PROCESS CONSISTS OF
FOLLOWING STAGES:
y a) Prove the need .
y b) Project identification.y c) Organisation of team for each project.
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y d) Corrective action
y e) Manage resistance to change.
y f) Control the improved quality:y a)SQP
y b) CQP
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PROVE THE NEED OF QUALITY
IMPROVEMENTy The need of quality improvement should be felt,
identified and proved in a convincing manner in a
language usually understood by the top management.
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EFFECTIVE APPOACH TO QUALITY
IMPROVEMENT.yA) IDENTIFY THE PROJECT.
y B) ORGANISATIONAL ARRANGEMENTS.
y C) IN- DEPTH DIAGNOSIS.
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PROBLEMS IN QUALITY
IMPROVEMENTy (1) WORKERS CONTROLLED DEFECTS.
y (a) Inadvertent errors:
y (b) Errors emanating from lack of knowledge:y (c) Deliberate Errors:
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CORRECTIVESy The selection of correctives is a BREAKTHROUGH
.IT INCLUDES:
ya) Quality improvement.
y b) Prevention of defects.
y c) Waste reduction.
y d) Cost reduction.
y e) Greater customer satisfaction.
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STEPS IN QUALITY IMPROVEMENTyA) Build Awareness.
y B) Set goals.
y C) Provide training.y D) Undertake projects to solve problem.
y E) Report progress.
y F) Communicate.
y G) Hold the gain by providing control.
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THANKS