control & information room ~monitoring services~ monitoring service... · 2018-06-15 · direct...

• Tel: - 01384 237333

• Fax: - 01902-884 278

• E-Mail: - [email protected]

• Web: - www.gallinet.com

Gallinet Limited

Groucutt Street

Coseley

West Midlands

WV14 9BA

Control & Information Room

~Monitoring Services~

Client Controlled

Direct Data Entry

via secure web

services providing

fully featured

scheduling software

and management

reporting.

Outsource Control

Room Services to

Security & Door

Supervisors

providing live

monitoring of staff

booking on and

welfare checks

calls.

SECURITY CONTROL ROOM SERVICES…. GALLINET LIMITED...

Secure Control Room Services

24 hours a day — 365 days a year

Gallinet’s state-of-the-art Control and Information room monitoring services are available to any sized business.

In addition to the obvious advantages of having a professional team of experienced Controllers at your service your business will realise enormous cost reductions, straight to the bottom line, for both traditional contract security companies and in-house teams alike.

A full control facility is simply expected by all clients, small and large. Companies not listing such a service within their portfolio are at a considerable disadvantage compared to those that do. Mobile Supervisors doubling up as Controllers or Operations Managers being awoken in the middle of the night is no longer acceptable to today’s demanding client base, if indeed it ever was!

Gallinet’s Outsource Control Solution will provide you with a highly cost-effective service, including the following key items: -

• Assignment & staff rosters added to your schedule via On-Line web system.

• Mobile live status access to Smart Phones or PDA’s

• Recording of all on/off duty and check calls

• Incident escalation procedure for missed calls

• Optional SMS alerts of missed call events

• Receiving and passing of alarm activations

• Maintenance of a comprehensive incident log

• Daily / Weekly Management analysis reports

• Totally confidential service

• A welcoming facility for your clients to visit

• Weekly/Monthly Gross payroll & invoice reports

Tel: - 01384 237 333

CONTROL VS OUTSOURCED…. GALLINET LIMITED...

Secure Control Room Services verses Outsourced Provider

Actual Case Study & Comparison

After being approached by a manned guarding company operating their own 24 hour Control & Information Room Gallinet undertook a full survey of their requirements and current operational commitments.

After establishing that a fully professional service could be provided with a seamless transition and no degradation to their contractual commitments, a proposal was provided to monitor the duties of all uniformed staff, receive and pass alarm activation calls and record any incidents that may occur during their tour of duty.

Shortly after the service commenced the client provided us

with the following feedback: -

• Service Levels— Week One: - The clients staff were achieving an average of 71% compliance with regards to booking on and check call disciplines. Week Two: - Figures of over 97% were, and continue to be, the norm. (Note: - It has been our experience that the absolute certainty of missed calls being escalated, without exception, quickly yields a high degree of compliance from clients employees.)

• Control & Reporting—Positive feedback from the client was received stating that the information provided from Gallinet's Control Room was proving to be more timely, accurate and in some cases actually more honest than previously enjoyed from his own in-house staff. (Note: - The total independence of our Control Room staff ensures that the information provided to clients is free from any personal pressures that may be felt by colleagues sharing the same employer.)

• Flexibility—One of the clients early fears related to the addition of new assignments & employees with little or no notice and on-the-fly roster amendments. As Gallinet's Controllers all benefit from many years in the security industry this is nothing new and simply taken in their stride without comment. (Note: - As Gallinet employ professional security controllers not call centre “type” staff, the specific nature of the security industry is therefore totally understood.)

Tel: - 01384 237 333

CONTROL VS OUTSOURCED…. GALLINET LIMITED...

Secure Control Room Services verses Outsourced Provider

Actual Case Study & Final Comparison (Page Two)

Costs naturally play a significant role in the decision to outsource any job function currently serviced with in-house staff. Whilst generally accepted that costs will be reduced few are aware of just how significant the savings can be. The experience of one client operating just over 30 assignments using a 252 hour single manned Control Room provides a typical example.

Details: - The clients Control Room was manned 168 hours per week by one officer and 84 hours by a second at nights. Gallinet’s services allowed the client to redeploy both the night staff onto Supervisory duties with this particular client choosing to retain the day officer weekdays to double as a receptionist / scheduler.

The client chose to use two telephone lines into Gallinet’s control and make full use of our software systems to fulfil all of his scheduling, payroll and invoicing requirements.

In-House Costs saved

• Control Room Staff salaries

• Staff Control Room Training, screening & Licensing.

• Travel costs

• (Ops Managers & Supervisors performed scheduling and reporting tasks using their PC’s at home or whilst on the road via their PDA’s..!)

• Physical upgrades to Control Room to ensure NSI compliance.

• Expensive annual licensing for security scheduling software.

• (Client previously paid a yearly fee to TimeGate)

Tel: - 01384 237 333

KEY SERVICES PROVIDED ...1 GALLINET LIMITED...

Brief Summary of Key Services Provided...1

• Telephone answered in your company identity 24 hours per day.

• Gallinet’s controllers all have several years experience in the industry, they are not call centre staff but professional security controllers, most of whom have all worked together in excess of 10 years.

• Live monitoring of all assignments, staff on & check calls.

• Clients call schedules are monitored by controllers taking agreed action in the event of any call not being received to prevent customer dissatisfaction in the event of late or absent staff and also providing legally required health and safety monitoring of both site and supervisory staff when working alone

• Automated Scheduling and Roster Checking

• Clients can define a more often than not schedule for assignments that the system will continue to populate automatically only alerting you when an issue is detected, employee on holiday, training certificate expiring etc. The processes of rostering your assignments therefore becomes a far less time consuming undertaking.

• Individual instructions for each and every assignment

• Clients can define instructions globally or on an assignment by assignment basis selecting different check call schedules or late arrival tolerances and escalation procedures to suit any specific client.

• Alarm Activation receipt and notification

• Gallinet’s control room will be your first keyholder ensuring that calls reporting alarm activations are answered promptly and the information recorded accurately. They will then notify your response officer providing additional details regarding the assignment as he may require.

• Fully audited record of all events / incidents

• Our systems record all calls received by date, time and CLI detail. All actions taken by controllers are recorded in a non-editable incident log available live to clients 24 hours per day and in real time via our secure web server.

• Client on-line access to schedule systems

• Our clients have on-line access to our scheduling, monitoring and reporting systems providing many tools to assist all departments

KEY SERVICES PROVIDED ...2 GALLINET LIMITED...

Brief Summary of Key Services Provided...2

• Smart Phone or PDA System Access

• Clients or their Supervisors or management staff can use web enabled phones and PDA's to access Gallinet's systems and either make changes to rosters or check on the status of staff on duty without the need to return to any office.

• Management Information & Incident Reporting

• All activities are fully reported from check calls received or missed, payroll and invoice information, personal and assignment records, staff holiday and sickness, staff qualifications and training records. All departments so authorised by the client can have access to these records via our on-line systems. The clients of our clients can have access also restricted to your requirements.

• Automated SIA License Verification

• Our systems will automatically connect to the SIA’s central database and verify the current status of all employees SIA licenses alerting management of any revoked or expired licenses.

• Independent and Unbiased Reporting

• Our controllers do not share a common employer with the staff they are monitoring and therefore are free from the pressures and influences that perhaps in-house staff feel upon them. This ensures that the facts are reported as they actually are, good or bad. Our clients benefit from a wholly truthful and accurate picture of their operations enabling them to meet their own contractual obligations and just as importantly, to know when they are not.

• Central Reporting

• Gallinet’s control and information room provides a central hub for the reporting of incidents occurring on assignments. Managers have on-line and real-time access to the incident log ensuring that they are fully aware of any events having occurred before they receive the call from their client.

• Disaster Recovery and Business Continuity Protection

• As our systems are duplicated at several different geographical locations we are protected from power loss, floods and other events that would normally cripple most businesses. As our clients can access our services and their records from any internet connected PC they are also not reliant on their normal base of operations and therefore achieve a level of business continuity protection that would normally require a considerable financial investment to achieve.

CONNECTING YOUR BUSINESS...1 GALLINET LIMITED...

CONNECTING YOUR BUSINESS...2 GALLINET LIMITED...

With a full audit trail of actions taken and by which user senior managers no longer have to hunt for answers to many questions. The existence of by-exception reporting allows those ultimately responsible for meeting the companies contractual obligations to its clients to quickly and easily monitor service levels.

Finance departments can produce payroll and billing reports to gross values secure in the knowledge that duty start times have been verified by live control room monitoring. Additional savings can be gained by importing this data direct to your own accounting and payroll application or out-sourced payroll service.

Finance and Payroll

HR departments can effectively monitor staff records including holiday entitlements, sickness, qualifications held, SIA license verification and their expiry dates with this information being immediately available to all authorised personnel. If HR update an employees details all departments are immediately viewing the most recent

records also.

Human Resources

Site based or Mobile Supervisors and Area Managers are no longer required to work solely from the office. Free from files full of telephone numbers and AI’s all information is now available to them on the road at home or anywhere an internet connection is available. The use of Smart Phones, PDA’s and Lap-Top’s truly make it possible for the mobile manager to be effective from anywhere. With access to staff records, schedule data, assignment details and incident reports all located in one central and accessible source.

Sensible delegation of site specific scheduling can be granted to an on-site Supervisor or Manager allowing them to manage their rosters with Managers secure in the knowledge that they can view or edit any decision taken at site level. End-Client view-only access can also be granted demonstrating a level of operational confidence

and transparency that few companies hope to achieve.

EMPLOYEE INFO PORTAL…. GALLINET LIMITED...

PeopleHours can communicate directly with your staff using an Employee Information Portal service called “TelMe”

The “TelMe” service portal has been designed to communicate messages, rosters and duty schedules to all employees within your company easily, accurately and by the fastest means possible. Traditionally schedule information has been passed via telephone calls to individual staff or periodic posting of duty schedules, both methods being time consuming and expensive.

The service communicates using both push and pull information flows with either the employee getting the information or the scheduler sending it.

Employee Pull access includes: -

• Web access for PDA and mobile phones and devices.

• Employees can use their mobile phones, PDA’s, I-Phone’s or home computers and lap-tops to access the portal with minimal instruction beyond the internet address they would need to visit, which can of course be linked from your own company web site.

• Optional Payroll information display.

• PeopleHours managers can choose to display either duty schedules only or to include pay rates also that will apply on a shift by shift basis.

• Security

• Each employee will have their own unique log on username and password which will grant them access to their own duty schedules only.

• Usage recording and reporting

• A full record of all logons is maintained, PeopleHours users will know if a particular employee has viewed his roster or any message and when. There will be no claiming “I didn't see it”.

Employee Push access includes: -

• Message of the day

• Employees viewing their schedule can be presented with a message of the day broadcast to all staff or individual messages tailored to specific employees or all employees working on a specific assignment.

The Health & Safety Executive (HSE) is often asked the question, "is it legal to work alone and is it safe?". The HSE concludes that "there is no single answer; it will depend on the

findings of a risk assessment but often the answer will be yes".

The HSE suggests the following definition "Lone workers are those who work by themselves without close or direct supervision. They are found in a wide range of situations".

This definition does not mean that an individual has to work an entire shift to qualify as a lone worker. It can apply to short periods in a shift, perhaps only 10 or 15 minutes, when people are working

alone.

THE LEGAL POSITION

Establishing safe working for lone workers is no different from organising the safety of other employees. The employer needs to know the law and standards that apply to their work activities and then assess whether people working alone can

meet the requirements.

The Health & Safety at Work Act 1974 (HSWA 1974) and Management of Health & Safety at Work Regulations (MHSW 1996) apply. These require the employer to: -

“Devise and implement safe working arrangements to ensure

that the risks are eliminated or adequately controlled”

Where it is not possible to devise arrangements for a person to work alone in safety then alternative arrangements providing help or back up have to be devised.

The employer should not require an employee to work alone unless:

Safe working arrangements have been devised

According to the HSE control measures may include;

“Supervision and monitoring”

A lone worker working away at another employer's workplace is still the responsibility of his/her own employer.

MONITORING & SUPERVISION OF PEOPLE WORKING ALONE

Monitoring can help to ensure that employees are protected from the risks associated with working alone.

Procedures will need to be put in place to provide this monitoring of lone workers to see they remain safe.

These should include regular contact via check-calls between the lone worker and another party to a specific timed schedule with an implementation plan to be initiated should the lone worker fail to make contact as expected.

“Lone

workers are

those who

work by

themselves

without close

or direct

supervision.

They are

found in a

wide range of

situations”

[The Health &

Safety

Executive]

LONE WORKERS: A DEFINITION….

Lone working can take place when

people:

Work as individuals

at a fixed site, e.g.

in a shop or petrol

station

Are separate from

others, e.g. in

warehouses or

automated plants

Work away from their base or at

remote locations,

e.g. construction

workers,

maintenance, repair

and cleaning

workers

Work outside normal

hours, e.g. cleaners

or security staff

You don't have to be this alone to be a lone

worker..!

Do You Employ A Lone Worker..?

GALLINET LIMITED...

BUSINESS CONTINUITY... GALLINET LIMITED...

NETWORK PROTECTION & DR... GALLINET LIMITED...

Our trained staff will receive your candidates applica�on and your le�er

of authority to perform the verifica�on checks mee�ng the requirements

of BS 7858 : 2012, the SIA, the NSI and other industry bodies and insurers.

This service includes: -

• Electronic, faxed or postal receipt of applica�on form

and le�er of authority.

• Immediate confirma�on of receipt and fast check of

applica�on for completeness / readiness to screen.

• Immediate commencement of verbal tele-vet.

• 1 Personal reference checked

• Candidate credit check

• 5 year history verifica�on

• Op�onal 10 year service

• Electronic delivery of completed screening report and all

documents.

• Op�onal hard copies by post

Gallinet serves the security industry and is staffed by professionals with many years

experience within the sector. We fully understand the need for fast service to alleviate

the demands placed on opera�onal departments and their recruitment needs and

operate accordingly.

Service Costs (Per Candidate)

BS 7858 Veng & Screening Verifica�on 5 years = £70.00

BS 7858 Veng & Screening Verifica�on 10 years = £105.00

BS 7858 Vetting & Screening Service

GALLINET LIMITED... BS 7858 VETTING & SCREENING

SIA LICENSE VERIFICATION... GALLINET LIMITED...

PeopleHours™ is the first and only application that will perform scheduled checks of all your staff to ensure full SIA licensing compliance.

This subscription based service offers the following key benefits: -

• From within PeopleHours™ operators can invoke a check of a current or prospective employees license details, name of holder, expiry date, license type, revoked status etc.

• The system will perform a weekly check of all employees license details and compare this against the records held by the SIA. An e-mail report will highlight any issues, revoked licenses, those that have or will shortly expire as well as any discrepancies in the name of the holder etc.

• The process is fully automated removing any need to remember to make checks yourself or concerns that your staff are following your procedures.

• In addition to the delivered e-mail users can generate reports from within the main PeopleHours™ application at any time.

• Both the reports and the e-mail provide a verifiable history of your verification procedure.

One beta customer, despite doing the laborious and time consuming SIA check each week said: ”The report did throw ”The report did throw ”The report did throw ”The report did throw up a revoked licence that we were not aware of at that time up a revoked licence that we were not aware of at that time up a revoked licence that we were not aware of at that time up a revoked licence that we were not aware of at that time and when double checked separately with the SIA website and when double checked separately with the SIA website and when double checked separately with the SIA website and when double checked separately with the SIA website indeed was found to be invalid.”indeed was found to be invalid.”indeed was found to be invalid.”indeed was found to be invalid.”

Another chose to make use of the service after: ”I checked all licences on the 3rd, the ”I checked all licences on the 3rd, the ”I checked all licences on the 3rd, the ”I checked all licences on the 3rd, the SIA revoked one on the 6th, they contacted me regarding employing an unlicensed SIA revoked one on the 6th, they contacted me regarding employing an unlicensed SIA revoked one on the 6th, they contacted me regarding employing an unlicensed SIA revoked one on the 6th, they contacted me regarding employing an unlicensed officer on the 14th!”officer on the 14th!”officer on the 14th!”officer on the 14th!”

GALLINET LIMITED...

CONTROLLER PROFILES...

Tel: - 01384 237 333

GALLINET LIMITED...

Designation: Control #1

Place of Birth / Age: London / 46

Service with Gallinet Management team : 20+ years

Industry Experience : Security Officer, Mobile Patrol Officer, Site Supervisor, Controller, Ops Manager, Regional Manager

Designation: Control #2

Place of Birth / Age: W Bromwich / 56


Industry Experience : Security Officer, Night Porter, Controller

Designation: Control# 4

Place of Birth / Age: Birmingham / 65


Industry Experience : Security Officer & Security Controller with national guarding company.

A Professional service cannot be achieved without professional staff.

It is Gallinet’s team of professional Controllers that truly sets our monitoring service apart from our competitors.

We enjoy close to zero staff turnover with many staff into their second decade of service with the management team. All possess a deep knowledge of the industry in which they serve and have occupied a wide variety of positions within the industry.

This page provides a brief overview of just some of their profiles but clients are welcome to visit us and meet the team that actually provides the services personally.


Place of Birth / Age: Wakefield / 57


Industry Experience : Security Officer, Mobile Patrol Officer, Site Supervisor, Controller, Ops Manager, Regional Manager


Place of Birth / Age: Dudley / 60


Industry Experience : Security Officer, Mobile Response Officer, Controller, Ops Manager.


Place of Birth / Age: Dudley / 26


Industry Experience : Security Officer, Door Supervisor, Controller

NOTES...

Tel: - 01384 237 333

GALLINET LIMITED...

• Tel: - 01384 237333

• Fax: - 01902-884 278

• E-Mail: - [email protected]

• Web: - www.gallinet.com

Gallinet Limited

Groucutt Street

Coseley

West Midlands

WV14 9BA

control & information room ~monitoring services~ monitoring service... · 2018-06-15 · direct...

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