cooperative training finalreport

Final report

Name: Sarah Abdulrahman AlNofal

ID#: 432008238

Department of: college of computer science and information (Information system)

Trained at: Riyadh chamber of commerce and industry (RDCCI)

Training start date 6/7/2015 - Training end date 7/2/2015

Submission date: 7/6/2015

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Kingdome of Saudi ArabiaMinistry of Education – Higher EducationPrincess Nourah bint Abdulrahman UniversityCollege of Computer and Information SciencesInternshipSummer Semester of 2015

السعودية العربية المملكة - العالي التعليم التعليم وزارة

الرحمن عبد بنت نورة األميرة جامعةوالمعلومات الحاسب علوم كلية

تدريب

Sarah AlNofal | 432008238 |Summer Semester of 2015 | Riyadh chamber of commerce and industry

Acknowledgment page:

First of all , I am thankful to Allah for giving me the power and knowledge to complete training at Riyadh

chamber of commerce and industry (RDCCI) and complete this final report .

Second , our Co-Op training would not have been done without my family , I am deeply thankful to them for

most support and encouragement.

Finally, many thanks to my supervisor and friends who provide the advice to me , I will never forget this

amazing experience that's give me a lot of things I never think about it , help me to develop my personality .

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Executive Summary:

This report include the history of general management of information and communication technology at

Riyadh chamber of commerce and industry (RDCCI) , it is also providing a simple information about RDCCI ,

department structure and each management roles and responsibilities at IT department , all of these are

demonstrated in details.

In addition . the tasks and technique I have been learned and the problems and difficulties that encounter me .

Finally , I will describe my experience and how I benefited from the training program .

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Table of Contents:

1. Introduction ………………………………………………………………..………………..1

2. Organization

2.1 History …………………………………………………………………………………..2

2.2 Vision …………………………………………………………………………………...3

2.3Mission …………………………………………………………………………………..3

2.4 Information ……………………………………………………………………………...4

2.4.1 Organization Structure ………...………………………………………………5

3. Department

3.1 Department Structure ………………………………………………..…………………..6

3.2 Role and Responsibility……………………………………..…………………………...7

3.3 Assigned tasks………………………………………………..…………………………..9

3.4 Accomplished tasks ………………………………………………..………..…………10

3.5 Unaccomplished Tasks ………………………………………………..……………….11

3.5.1 Reason of Incompletion …………………………………………………………11

3.6 Problems Faced …………………………………………………………………………12

3.7 Solutions and Attempted Solutions ……………………………………….……………12

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3.8 Experience Gained ……………………………………………………….…………….13

3.9 Skills and Techniques Gained …………………………………………………………..14

4. Student's Insight…………………………………………………………………………….15

5. Appendix …………………………………………………………….....................................16

5.1 Appendix (A) ……………………………………………………….……………………….16

5.2 Appendix (B) ………………………………………………….…………………………….17

6. References ………………………………………………………………………………….21

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Table of Figures:

Fig1 – RDCCI. …………………………………………………………………………..............2

Fig2 – RDCCI Organizational Structure ………………………………..……………………… 5

Fig3 – RDCCI IT Department Structure …………………….………….……………………….6

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1. Introduction:

(Room Online) portal Riyadh window room overlooking them to the outside world and contains the rules of

information governing the endless list of technical services provided by room has a great deal of information

and consulting legal, economic, trade and services women and young entrepreneurs and owners of small and

medium enterprises, as well as State strategies to achieve localization in the Saudization of jobs and the transfer

of technical knowledge to national hands.

Off the room through its portal to the world welcomed to communicate with the business community to

highlight the features of the national economy and the definition of the investment opportunities available in the

Kingdom in general and in the capital in particular area, the definition of foreign visitor regulations and laws in

force in the kingdom and ways and methods to establish trade and investment relationships with companies and

institutions in the Saudi market. We have focused on the Riyadh Chamber of spreading knowledge and

providing information and studied to private sector enterprises in the Riyadh region as one of its strategic goals

while providing their services also to all subscribers, researchers and other segments of society who are able to

enter through (room Online) to the new customer services at the site, which was added to the gate main room as

well as other well-known services using advanced technology applications.

Was also keen Riyadh Chamber, in its quest to keep pace with technological developments accelerating e-

government in the UK, the use of sophisticated modern techniques in transactions and interactive services,

along with its focus on the side of electronic transactions in the economic, financial and trade areas and has

been activating this communication harnessing the technical means to provide renewable and permanent IT

environment development.1

Kingdome of Saudi ArabiaMinistry of Education – Higher EducationPrincess Nourah bint Abdulrahman UniversityCollege of Computer and Information SciencesInternshipSummer Semester of 2015

السعودية العربية المملكة - العالي التعليم التعليم وزارة

الرحمن عبد بنت نورة األميرة جامعةوالمعلومات الحاسب علوم كلية

تدريب


2. Organization

2.1 History:

The Riyadh Chamber of Commerce & Industry (RDCCI) was established in 1381 A.H. as a non-governmental

in accordance to a special system and belongs, as other chambers of the Kingdom to the Council of Saudi

Chambers of Commerce & Industry. The RDCCI is a non-profit organization and its main role involves in

rendering all support and special services pertaining to private firms operating in Riyadh Area where they pay

annual subscriptions for the many services and benefits offered by RDCCI.

2

Fig1 – RDCCI


2.2 Vision

Vision:

The Riyadh Chamber of Commerce & Industry is a civil entity seeks to reinforce and support the role and

position of the work sector in Riyadh, activate its capabilities and aggrandize its resources, explore growth

opportunities and prospective developments ways encountered, restrict its growth hindrances and resolve its

problems, and to coordinate with other chambers to participate in the governmental sector in managing the

Kingdom’s economy and to develop it continuously so as to enable it to encounter international economic

variables and to impart more competitive characteristics to it regionally and internationally .

2.3 Mission:

Mission of Organization:

Representing, protecting and developing commonweal of labors sector in Riyadh which harmonizes with

the national economic common goods and society service. Strengthening the relationship and

communication among the private and public sectors and their joint co-operation along with coordinating

with the other chambers in developing the Kingdom’s economy and enhancing the investment environment

and presenting added services to its members and society.

Mission of Training:

To provide programs supporting education, training and research to prepare and qualify specialized staff

in accordance with the highest professional standards.

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2.4 Information:

Enjoying the strategic location in the heart of Riyadh City – the capital of Kingdom of Saudi Arabia, Riyadh

Chamber of Commerce & Industry (RDCCI) ,We are now living in the Communication Era. The race towards

the quantity and quality of communication information indicates the progress and the development desired and

aimed at by all countries. It is inevitable to participate in this race.

The Riyadh Chamber of Commerce & Industry (RDCCI) Information Center attempts to achieve progress and

advanced development in compiling and disseminating special information required by businessmen and

researchers in various fields of economy. The RDCCI also aims to benefit from the abundance of domestic,

Arab and international commercial and industrial data and statistics. This special information is compiled,

organized and disseminated by the Information Center as specialized databases. Beneficiaries from different

sectors of the national economy can easily search and retrieve this information.

The Center is keen to periodically maintain and update statistical data relating to the local and foreign

economies with the aim to develop constructive relations between the Center and the private sector researchers..

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2.4.1 Organizational Structure:

Fig2 – RDCCI Organizational Structure

5


3. Department

3.1 Department Structure:

3.2 Role and Responsibility:6

Fig3 – RDCCI IT Department Structure


1. Put controls and instructions for the technical support department.

2. Participate in the development of technical specifications for the needs of the branch.

3. Participate in technical studies for future projects to the needs of the branch of hardware and software,

and networks.

4. Receiving reports of malfunctions own networks and computers and accessories in various units of the

branch computer and the processing and follow-up.

5. Connecting a new computers to the network.

6. Installing printers, peripherals devices and modules in renewable college.

7. Implementation of and follow-up programs, preventive maintenance and emergency computers,

peripherals and networks.

8. Maintenance of computers, peripherals and networks in the computer at the branch .

9. Provide technical support for all approved programs of work in branch.

10. Preparing and processing computers and software for the branch employees.

11. Continuous updating of operating systems and software regularly such as: - Windows update, Antivirus,

Office

12. Operation and support all systems available at the branch.

13. Creating a local network to work and linked to the external network.

14. Monitoring the network and follow-up performance and solve problems associated with them.

15. Installation of operating systems and auxiliary systems and configured to work.

16. Taking backups of storage spaces for different types of files.

17. Download software and tools for databases.

18. Training all sectors to use the E-portal and web hosting their own official.

19. Preparing the necessary studies for the development of electronic systems.

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20. Configuring Database to confine computers and accessories in all units of the branch and the follow-up

update.

21. Preview screening of computers and accessories and make sure the extent of their powers and make the

necessary recommendations.

22. Examination and preview the new computers received and ensure compliance with the required

specifications.

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3.3 Assigned tasks:

1. Install Microsoft Office package 2013.

2. Install Windows 7 operating system.

3. Install Microsoft project management 2013 .

4. Design signatures of the employees by using Adobe Photoshop CS6.

5. Design a poster for emergency numbers by using Adobe Photoshop CS6 .

6. Download and install (Subscriptions) trial system .

7. analysis (Subscriptions) system of RDCCI .

8. Prepare a procedural guide for the user of (Subscriptions) system.

9. update analysis documentation of Subscriptions program.

10. Inventory the assets of the Riyadh Chamber of Commerce and Industry .

11. Enter to the Montjoon web site on admin page and accept the members .

12. Search about SharePoint design.

13. Create a questionnaire to measure satisfaction of the users of (Subscriptions) trial system of Riyadh

Chamber of Commerce and Industry using Google forms.

14. Work in some technical and electronic problems such as Internet fail connection problems and Printer

problem that does not respond to print command .

15. installation of a new devises such as printers and scanners .

16. Create a folders and share it between devices of RDCCI .

17. Backup the contents of the devices then apply Format to prepare them to upgrade the used operating

system version .

18. Create an android application for RDCCI .

19. Create and design book for RDCCI accomplish fro year of 2014 .

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3.4 Accomplished tasks:

1. Install Microsoft Office package 2013.

2. Install Windows 7 operating system.

3. Install Microsoft project management 2013 .

4. Design signatures of the employees by using Adobe Photoshop CS6.

5. Design a poster for emergency numbers by using Adobe Photoshop CS6 .

6. Download and install (Subscriptions) trial system .

7. analysis (Subscriptions) system of RDCCI .

8. Prepare a procedural guide for the user of (Subscriptions) system

9. update analysis documentation of Subscriptions program

10. Inventory the assets of the Riyadh Chamber of Commerce and Industry .

11. Enter to the Montjoon web site on admin page and accept the members .

12. Search about SharePoint design.

13. Create a questionnaire to measure satisfaction of the users of (Subscriptions) trial system of Riyadh

Chamber of Commerce and Industry using Google forms.

14. Work in some technical and electronic problems such as Internet fail connection problems and Printer

problem that does not respond to print command .

15. installation of a new devises sbuch as printers and scanners .

16. Create a folders and share it between devices of RDCCI .

17. Backup the contents of the devices then apply Format to prepare them to upgrade the used operating

system version .

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3.5 Unaccomplished tasks:

1. Create an android application for RDCCI .

2. Create and design book for RDCCI accomplish fro year of 2014 .

3.5.1 Reason of Incompletion:

1. Create an android application for RDCCI : because we still don’t have the skill to program in

android framework and there is no enough time to learn .

2. Create and design book for RDCCI accomplish fro year of 2014 : because there is a special

condition and roles of writing books , that’s we did not have learn about it and the training organizer

is too busy to learn us .

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3.6 Problems Faced:

Problem 1:

I faced problem with analysis (Subscriptions) System of RDCCI because it is my first time to analysis system

then write documentation .

Problem 2:

I faced problem with format process of devices because it is my first time and there is an important files I am

afraid of lose them.

3.7 Solutions and Attempted Solution:

Solution 1:

Try to revision from slides that we have learned before about analysis basics and take basic steps from training

organizer to start work.

Solution 2:

Visit site of format program to know about process and how to Make sure files will not delete it .

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3.8 Experience Gained:

- SharePoint design basics.

- Maintenance and dealing with hardware .

- How to analysis systems then write documentation analysis.

- How to collect requirements from users.

- How to deal with networks .

- How to deal with work team .

- How to depend on myself to find answers that I need .

- The best way to learn and improve my IT skills.

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3.9 Skills and Techniques learnt:

1- How to analysis systems and comparison between different versions of the same system.

2- learn about basics of SharePoint designer .

3- Accuracy and solve problems in less time possible .

4- Searching skills .

5- How to format devices through software program called ( ACRONIS true image 2015) .

6- How to backup the devices contents .

7- Do all work in fastest way possible.

8- Ability to updating operating system

9- Ability to deal with Microsoft publisher .

10- How to add a new computer on the network .

11- Ability to deal with printers.

12- Ability to deal with shared file .

13- Time management and team work.

14- Know how to deal with the Outlook program and the inclusion of signatures and edit.

15- Learn how to fix breakdowns in the basic cable network by identifying unemployed port number .

16- How to clean devices through removing temporary files in three ways.

17- learn the way of Inventory the assets through the verification and conformance.

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4. Student’s Insight:

During my training I have learned many interested things related to my major, my personality and learning

about work a lot of things such as the communication with employees and how to discover the problem and

solve it in proper way as team work. It was a good chance to expose to the work environment that I will have to

face and practice after I graduate. In my point view, 120 hours is not enough to learn everything but at least I

can see how the work is going on.

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5. Appendix:

Appendix (A): (RDCCI Training Plan)

Ladies Branch database:

1. Ladies Branch current database analysis.

2. update the database in the light of the results of the analysis.

3. database experience.

4. Prepare a procedural guide for the user

5. Prepare a procedural manual for the programmer.

Ladies Branch procedures in organizing events system:

6. Ladies Branch procedures in the organization of current events analysis system.

7. developing an electronic system to regulate the activities of the ladies branch.

8. set up a procedural guide for the user

9. preparing a procedural manual for the programmer.

10. Provide technical support services( maintenance, systems, devices ... etc..).

11. The most common solution to the technical support problems.

12. Preparation of network addresses (IP address).

13. solve the most common network problems.

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Appendix (B): (Weekly Reports)

Student Name Sarah AlNofal Student ID 432008238

Training Organizer

RCCI: Helalah abutayahPNU : Dr. Saima Abdullah Department name The Technical Division

Department Supervisor Dr. Saima Abdullah

Week no 1 Start date 7/6/2015 End date 11/6/2015

Accomplished Tasks

- The inclusion of the updated signatures of the employees then edit them according to the desire of the employee.

- Create a questionnaire to the users of (Subscriptions) trial system of Riyadh Chamber of Commerce and industry using Google forms.

- Edit Images from the (Subscriptions) trial program to be added to the questionnaire using PIXLR Editor online.

- Solve printer problem that does not respond to print command.- Sharing the printer between to devices.- Sharing the files between to devices.- Create a presentation of the achievements of Riyadh Chamber of Commerce using

PowerPoint.- Inventory the assets of Riyadh Chamber of Commerce and industry .

Skills Acquired

- Ability to deal with printers.- Ability to deal with shared file .- Time management and team work.- Know how to deal with the Outlook program and the inclusion of signatures and edit.- Learn how to fix breakdowns in the basic cable network by identifying unemployed port

number .- How to clean devices through removing temporary files in three ways.- learn the way of Inventory the assets through the verification and conformance.

Knowledge Used

- Used my own self knowledge to solve some problem.- Knowledge to deal with windows Xp & 7 .- Knowledge to deal with Google forms .- Knowledge to deal with Microsoft office programs .- knowledge of dealing with networks and create shared folders between devices that has

been learned in the course (the basics of computer networks) in the university .

Meetings

- Meeting with the President of the Human Resources Department to identify the conditions and regulations and paperwork required of the student during the training period

- Meeting with the President of the technical section to get to know the tasks required and the mechanism of training and the nature of work in the technical section

References - Youtube .- Search engine .

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Training Organizer


Department Dr. Saima Abdullah18


SupervisorWeek no 2 Start date 14/6/2015 End date 18/6/2015

Accomplished Tasks

- Download and install (Subscriptions) trial system .- Backup the contents of the devices .- Format the devices to prepare them to upgrade the used operating system version- Install Windows 7 operating system- The installation of a new printer to the Basic device then Sharing the new printer between

devices .- Design a poster for emergency numbers .- Complete Inventory for the assets of the Riyadh Chamber of Commerce and industry .- Download videos then convert them to another formula .- Solve printer problem that does not respond to print command.- Solve network problem by identifying port number .

Skills Acquired

- Searching skills .- How to format devices through software program called ( ACRONIS true image 2015) .- How to backup the devices contents .- Do all work in fastest way possible.- Ability to updating operating system- Ability to deal with Microsoft publisher .- How to add a new computer on the network .

Knowledge Used

- Used my own self knowledge to solve some problem.- Knowledge to deal with windows Xp & 7 .- Knowledge to deal with Adope photoshop .- Knowledge to deal with Microsoft office programs .- knowledge of dealing with networks and create shared folders between devices that has

been learned in the course (the basics of computer networks) in the university .

Meetings - Meeting with supervisor to determine the tasks between team .

References

- Data communication and networking book (http://www.slideshare.net/abdurrehmanabdurrehman391/4-data-communications-and-networking-behrouz-a-forouzanfourth-editiona4)

- ACRONIS site ( http://www.acronis.com/en-eu/personal/pc-backup/) - Free Video Cutter Joiner ( http://free_video_cutter_joiner.en.softonic.com/) - PIXLR editor site ( http://pixlr.com/editor/)

19

http://pixlr.com/editor/

http://free_video_cutter_joiner.en.softonic.com/

http://www.acronis.com/en-eu/personal/pc-backup/

http://www.slideshare.net/abdurrehmanabdurrehman391/4-data-communications-and-networking-behrouz-a-forouzanfourth-editiona4




Training Organizer

RDCCI: Helalah abutayahPNU : Dr. Saima Abdullah Department name The Technical Division



Accomplished Tasks

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- complete The inclusion of the updated signatures of the employees.- complete Backup the contents of the devices.- complete Format the devices to prepare them to upgrade the used operating system

version.- Solve printers problem that does not respond to print command.- Sharing the printers between to devices.- Create a folder and share it between devices .- Install Windows 7 operating system.- Download & Install Microsoft project management 2013 .- analysis (Subscriptions) system of RDCCI .- Work in some technical and electronic problems like internet connection problems .- update analysis documentation of Subscriptions system .

Skills Acquired

- How to analysis systems and comparison between different versions of the same system .- learn about basics of SharePoint designer .- accuracy and solve problems in less time possible .

Knowledge Used

- Used my own self knowledge to solve some problem.- knowledge of dealing with networks and create shared folders between devices that has

been learned in the course (the basics of computer networks) in the university .- Knowledge to deal with windows Xp & 7 .- Knowledge to deal with Microsoft office programs .- Knowledge to deal with SharePoint .

Meetings - There is no meeting this week

References

- Microsoft official site ( http://www.microsoft.com/)- Microsoft project management 2013 ( https://products.office.com/en-us/project/project-

professional-2013-desktop-software) - Search engine - SharePoint site ( http://www.microsoft.com/ar-sa/download/details.aspx?id=35491)

21

http://www.microsoft.com/ar-sa/download/details.aspx?id=35491

https://products.office.com/en-us/project/project-professional-2013-desktop-software




Training Organizer




Accomplished Tasks - Enter to the MONTIJOON web site on admin page and accept the members.

- Maintenance Laptops, removing temporary and harmful files , and install antivirus software .

- complete Backup the contents of the devices.

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- complete Format the devices to prepare them to upgrade the used operating system version.

- Solve printers problem that does not respond to print command.- Download & Install Microsoft office package 2013 .- Download & Install antivirus programs ( AVAST) .- Download & Install cleaner program ( ccleaner ) .- Work on DFD diagram that explain process of updating Website .

Skills Acquired

- How to maintain devises . - How to draw DFD diagram in efficient way . - How to being an admin on web site and accept users .-

Knowledge Used

- Used my own self knowledge to solve some problem.- Knowledge to deal with windows Xp & 7 .- Knowledge to deal with Microsoft office programs .- Knowledge of being an administration of site , and how to extract information from site to

the database .- Knowledge that have been learned in college about DFD diagrams

Meetings - There is no meeting this week .

References

- MONTIJOON site ( http://montijoon.sa/Arabic/Pages/default.aspx )- AVAST site ( https://www.avast.com/ar-sa/index )- CCLEANER ( https://www.piriform.com/ccleaner/download )- Microsoft site ( http://microsoft-office.en.softonic.com/ )

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http://microsoft-office.en.softonic.com/

https://www.piriform.com/ccleaner/download

https://www.avast.com/ar-sa/index

http://montijoon.sa/Arabic/Pages/default.aspx


6. References

1. CCleaner - Download. (n.d.). Retrieved July 3, 2015, from https://www.piriform.com/ccleaner/download

2. Free Video Cutter Joiner. (n.d.). Retrieved July 3, 2015, from http://free_video_cutter_joiner.en.softonic.com/

3. Hoffer, J., & George, J. (1999). Modern systems analysis and design (2nd ed.). Reading, Mass.: Addison-Wesley.

4. Microsoft Office 2013. (n.d.). Retrieved July 3, 2015, from http://microsoft-office.en.softonic.com/

5. Microsoft – Official Home Page. (n.d.). Retrieved July 3, 2015, from http://www.microsoft.com/

6. Project Professional 2013. (n.d.). Retrieved July 3, 2015, from https://products.office.com/en-us/project/project-

professional-2013-desktop-software

7. SharePoint Designer 2013. (n.d.). Retrieved July 3, 2015, from


24




http://www.microsoft.com/

http://microsoft-office.en.softonic.com/

http://free_video_cutter_joiner.en.softonic.com/

https://www.piriform.com/ccleaner/download


8. Whitten, J., & Bentley, L. (1998). Systems analysis and design methods(4th ed.). Boston, Mass.: Irwin/McGraw-

Hill.

9. Youtube. (n.d.). Retrieved July 3, 2015, from http://www.youtube.com/

10. Forouzan, B. (n.d.). 4 data communications and networking fourth edition. Retrieved July 3, 2015, from

http://www.slideshare.net/abdurrehmanabdurrehman391/4-data-communications-and-networking-behrouz-a-

forouzanfourth-editiona4

11. الفيروسات. # مضاد العالم 1أفاست في . (n.d.). Retrieved July 3, 2015, from https://www.avast.com/ar-sa/index

12. Retrieved July 3, 2015, from http://montijoon.sa/Arabic/Pages/default.aspx .(.n.d) .الرئيسيـــة

13. بالرياض الصناعية التجارية Retrieved July 3, 2015. , From .(.n.d) .الغرفة

http://www.riyadhchamber.org.sa/mainpage/Pages/homepage.aspx

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http://www.riyadhchamber.org.sa/mainpage/Pages/homepage.aspx

http://montijoon.sa/Arabic/Pages/default.aspx

https://www.avast.com/ar-sa/index



http://www.youtube.com/

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