COPSConcert Orchestrated Processing System

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Topics to Discuss

• Unified Resource Rollout Delivery Team Configuration

• Concert Orchestrated Process System

• Process of an order from creation to close using COPS

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Rollout Delivery Team Configuration – Unified Resource

• Project Manager• Single Point of Contact for Customer

• Project Facilitator (pool)• Manages Technicians, Single Point of

Contact for Partner

• Program Manager• Oversees Project & Guarantees Quality

Assurance

• Warehouse Manager• Supervises Equipment Deployment &

Logistics

• Technology Manager• Manages COPS

• Partnership Manager• Manages Partner Recruitment and Quality

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Concert Orchestrated Processing System

• Concert Technologies’ Web-based Software Application available 24/7/365 from anywhere in the world

• Stable, Living Project of 10 Years

• .NET Front with SQL Server Database

• Dedicated Support Team

• State-of-the-art data center housing increases redundancy and disaster recovery protection of application failure

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Concert Orchestrated Processing System

• Ease of entering single orders through a secure Customer website or bulk orders through spreadsheet

• Provides real-time project status and updates via web or email

• Site history information for rapid SLA resolution

• Custom billing plans to assist in speed and accuracy of invoicing

• Warehouse system modifications accelerate deployment time and asset tracking capabilities

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Customer Order Entry

• Customer Submits New Order through COPS

• Batch Orders are Imported via Customer’s Spreadsheet

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Customer Email Update

• Change is made to a job

• Email update is sent automatically

• Option to turn off this feature

• Job change information also viewable on the Daily Update Page

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Daily Updates Page

• Overview of current job updates

• All information provided in real time

• Ability to search for any jobs submitted to Concert Technologies

• Search criteria includes Job ID, Site Address, LEC ID, Carrier ID, etc.

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Summary

• Convenience of Adding Orders Online or via Spreadsheet

• Real-Time Updates

• COPS Support Team

• Redundancy

• Pool of Project Facilitators to accommodate the work load

• Quality Assurance provide by Project Manager and Program Manager

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Technology Rollout Resources

A c c e l e r a t i n g T h e S p e e d o f T e c h n o l o g y R o l l o u t s

Concert Technologies Video Library

Watch

Concert Technologies White

Paper Library

Read

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•Contact Us:

•www.concerttech.com

•contact@concerttech.com

•703.796.5400

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