copyright © 2004 yokogawa indonesia overview of service dept pt sistemindra kontrolindo pt yokogawa...

Copyright © 2004 Yokogawa Indonesia

Overview of Service DeptOverview of Service Dept

PT SISTEMINDRA KONTROLINDO

PT YOKOGAWA INDONESIA

ISO 9001:2000 ISO/IEC 17025

Page.2Copyright © 2004 Yokogawa Indonesia

ü Provide after sales support and maintenance service of Yokogawa ü Maintain the hot standby system and cold spares for emergency

call services by the customers.ü Provide highly quality and safety servicesü Provide the customer training to the customersü Contribute to Yokogawa overseas services network support

Service ResponsibilitiesService Responsibilities


SERVICE & BUSINESS DEPT.SERVICE & BUSINESS DEPT.

System Services Gr.Kuntoro

Product Services Gr. A.Rifai

Repair Shop M.Ikbal/Lazim F

SystemSuwahyo/Djoko S

Response CenterGatot S/Insan G

Rev.B_ Aug 2004

Total SVBD : 26

Manager : 1

Adm.Support : 1

All of Service Member is Mandatory to

Support Service Business

Service & Business Dept. (SVD)Suharsono

Technical Support Gr. Kuntoro/A.Rifai

Cust.TrainingRahmani/Astrid

Demo AssetAstrid/Singgih

Lib./DocSinggih/Peina

Service Branch (BBO)G.N.Arya/08155160178

Service Branch (SBO)Arudyanto/Dwi Hasvi

0811544954 /0816520724/0

811346389

Start UpDjoko S/Suwahyo

1.Insan Gunawan (0811938036)

2.Suparmanto (08161833647)

3.Noor Rohim (0811806030)

4.Alim Cahyadi

5.Gatot Sugiarto (08187067470

6.Kuntoro (0811815453/0251-336174)

7Djoko Sukowijono (0811806029)

8. Suwahyo (0811815476/021-77824962)

Service Business Gr. Arwin Halim

ContractNasib/

Santos/Daniel

Spare PartRully/Fadila

PCI/AnalyzerFirmansyah/M.Ikbal

1.Firmansyah (0811824064)

2.Lazim Falah (08129464530)

3.Yoyok Tricahyo (081584118840)

4.M.Ikbal (08129516314)

5.A.Rifai (0811979529)

1.Daniel Tambunan (0818129506)

2.Rully (0816821725)

3.Santoso (0811900247)

4.Fadila (0812942869)

5.Nasip Pardi (0811997685)

6.Arwin Halim

Q/A & Skill UpSuharsono

Adm SupportLusiana Tobing

1.A.Peina (0816723794/021-70155809)

2.Astrid (08128159010)

3.Singgih (08129817821)

4.Rahmani

0816637969

0818166537

08121076185/021-7402524


System and Product Service Group:

ü Execute the daily site service activities included: AMC, SDM, 24hours On Call Services etc.

ü Supporting effectively the service branch offices.ü Manpower estimator for service job proposal ü Managed the service tools

Group ResponsibilitiesGroup Responsibilities


Technical Support Group:

ü Mainly execute the daily service activities at in house facilities. E.g: Customer training, repair shop and calibration laboratory.

ü Internal Skill Up Program coordinatorü Manage the service documents and others service facilities.

Group ResponsibilitiesGroup Responsibilities


Available Service

Annual Maintenance Contract Shutdown Maintenance 24-Hours Emergency Service On Call Service Customer Training Technical Consultation Lab and Site Calibration Job Start-Up and Commissioning Parts Replacement & Repair ShopMaintenance Engineering Solution


Customer Training Center Customer Training Center •Various training (over 30 packages) are offering to the customers•Fundamental, engineering and maintenance courses for : DCS, Scada/PLC, Analyzer System, Field Instruments•Process control basic theory and practice•Basic Calibration and Metrology ISO/IEC 17025 standard•Fieldbus courses•Others courses upon request.


Calibration Services Calibration Services • ISO 9001 approved calibration under an assured quality system• Calibration work with adjustment (if required)• ISO/IEC 17025 accredited by KAN• Issuance of certificate such as calibration, uncertainty and accuracy traceability.

• Calibration work max 7 workdays.• Lending of Substitute Units with no cost

ISO/IEC 17025

Accredited by:


3 Centum CS systems2 Centum XL systems3 uXL systems1 Centum V system2 Centum CS1000 systems All systems connected through Ethernet

All PC’s in Office are on the same network

Dedicated Training Systems

Hot-Standby system facilitiesHot-Standby system facilities


Thank you

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