Copyright © 2004 Yokogawa Indonesia
Overview of Service DeptOverview of Service Dept
PT SISTEMINDRA KONTROLINDO
PT YOKOGAWA INDONESIA
ISO 9001:2000 ISO/IEC 17025
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ü Provide after sales support and maintenance service of Yokogawa ü Maintain the hot standby system and cold spares for emergency
call services by the customers.ü Provide highly quality and safety servicesü Provide the customer training to the customersü Contribute to Yokogawa overseas services network support
Service ResponsibilitiesService Responsibilities
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SERVICE & BUSINESS DEPT.SERVICE & BUSINESS DEPT.
System Services Gr.Kuntoro
Product Services Gr. A.Rifai
Repair Shop M.Ikbal/Lazim F
SystemSuwahyo/Djoko S
Response CenterGatot S/Insan G
Rev.B_ Aug 2004
Total SVBD : 26
Manager : 1
Adm.Support : 1
All of Service Member is Mandatory to
Support Service Business
Service & Business Dept. (SVD)Suharsono
Technical Support Gr. Kuntoro/A.Rifai
Cust.TrainingRahmani/Astrid
Demo AssetAstrid/Singgih
Lib./DocSinggih/Peina
Service Branch (BBO)G.N.Arya/08155160178
Service Branch (SBO)Arudyanto/Dwi Hasvi
0811544954 /0816520724/0
811346389
Start UpDjoko S/Suwahyo
1.Insan Gunawan (0811938036)
2.Suparmanto (08161833647)
3.Noor Rohim (0811806030)
4.Alim Cahyadi
5.Gatot Sugiarto (08187067470
6.Kuntoro (0811815453/0251-336174)
7Djoko Sukowijono (0811806029)
8. Suwahyo (0811815476/021-77824962)
Service Business Gr. Arwin Halim
ContractNasib/
Santos/Daniel
Spare PartRully/Fadila
PCI/AnalyzerFirmansyah/M.Ikbal
1.Firmansyah (0811824064)
2.Lazim Falah (08129464530)
3.Yoyok Tricahyo (081584118840)
4.M.Ikbal (08129516314)
5.A.Rifai (0811979529)
1.Daniel Tambunan (0818129506)
2.Rully (0816821725)
3.Santoso (0811900247)
4.Fadila (0812942869)
5.Nasip Pardi (0811997685)
6.Arwin Halim
Q/A & Skill UpSuharsono
Adm SupportLusiana Tobing
1.A.Peina (0816723794/021-70155809)
2.Astrid (08128159010)
3.Singgih (08129817821)
4.Rahmani
0816637969
0818166537
08121076185/021-7402524
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System and Product Service Group:
ü Execute the daily site service activities included: AMC, SDM, 24hours On Call Services etc.
ü Supporting effectively the service branch offices.ü Manpower estimator for service job proposal ü Managed the service tools
Group ResponsibilitiesGroup Responsibilities
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Technical Support Group:
ü Mainly execute the daily service activities at in house facilities. E.g: Customer training, repair shop and calibration laboratory.
ü Internal Skill Up Program coordinatorü Manage the service documents and others service facilities.
Group ResponsibilitiesGroup Responsibilities
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Available Service
Annual Maintenance Contract Shutdown Maintenance 24-Hours Emergency Service On Call Service Customer Training Technical Consultation Lab and Site Calibration Job Start-Up and Commissioning Parts Replacement & Repair ShopMaintenance Engineering Solution
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Customer Training Center Customer Training Center •Various training (over 30 packages) are offering to the customers•Fundamental, engineering and maintenance courses for : DCS, Scada/PLC, Analyzer System, Field Instruments•Process control basic theory and practice•Basic Calibration and Metrology ISO/IEC 17025 standard•Fieldbus courses•Others courses upon request.
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Calibration Services Calibration Services • ISO 9001 approved calibration under an assured quality system• Calibration work with adjustment (if required)• ISO/IEC 17025 accredited by KAN• Issuance of certificate such as calibration, uncertainty and accuracy traceability.
• Calibration work max 7 workdays.• Lending of Substitute Units with no cost
ISO/IEC 17025
Accredited by:
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3 Centum CS systems2 Centum XL systems3 uXL systems1 Centum V system2 Centum CS1000 systems All systems connected through Ethernet
All PC’s in Office are on the same network
Dedicated Training Systems
Hot-Standby system facilitiesHot-Standby system facilities
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Thank you