copyright © 2007 pearson education canada 11-1 chapter eleven marketing channels and supply chain...
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Copyright © 2007 Pearson Education Canada11-1
Chapter ElevenMarketing Channels and
Supply Chain Management
with Duane Weaver
Copyright © 2007 Pearson Education Canada11-2
Marketing or Distribution Channel
A set of interdependent organizations involved in the process of making a product or service available for use or consumption by the consumer or business user.
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Why Use Channel Members• The use of intermediaries results from
their greater efficiency in making goods available to target markets.
• Offers the firm more than it can achieve on its own through the intermediaries:– Contacts.– Experience.– Specialization.– Scale of operation.
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Channel Functions• Information.
• Promotion.
• Contact.
• Matching.
• Negotiation.
• Physical distribution.
• Financing.• Risk taking.
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Wholesalers/Retailers• Wholesalers.
– Merchant wholesalers.– Agents and brokers.– Manufacturer’s sales branches & offices.
• Retailers.– Amount of service .– Product line.– Relative prices.– Retail organization.
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Wholesaler Marketing Decisions
• Wholesaler strategy.– Target market.– Service positioning.
• Wholesaler marketing mix.– Product and service assortment.– Prices.– Promotion.– Place (location).
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What is Retailing?
Retailing includes all the activities involved in selling products or services directly to final consumers for their personal, non-business use.
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Retailing Functions
• Information function – to customers and manufacturers.
• Product function – help define products.
• Price function – promotions, negotiation.• Place function – convenience to consumers.
• Promotion function – run their own promos.
• Ownership function – take title and absorb the risk.
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Classifying Retail by Amount of Service
• Self-service retailers:– Serve customers who are willing to perform their
own “locate-compare-select” process to save money.
• Limited-service retailers:– Provide more sales assistance because they carry
more shopping goods about which customers need information.
• Full-service retailers:– Usually carry more specialty goods for which
customers like to be “waited on.”
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Product Line Retailers
• Specialty stores.– Narrow product line, deep assortment.
• Department stores.– Wide variety of product lines.
• Supermarkets.– Wide variety of food, laundry, household
products.• Convenience stores.
– Limited line of high-turnover goods.
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• Superstores.– Large assortment of food and non-food
items.
• Category killer.– Big box specialty store.
• Service retailers.– Provide services rather than tangible
goods.
Product Line Retailers (cont’d)
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• Discount stores.– Sells standard merchandise at lower prices by
accepting lower margins and selling at higher volume.
• Off-price retailers.– Buys at below wholesale, sells at less than retail.– Independents.– Factory outlets.– Warehouse clubs.
Relative Price Retailers
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Channel Behaviour• The channel is most effective when:
– Each member is assigned tasks it can do best.– All members cooperate to attain channel goals.
• If this does not happen, conflict occurs:– Horizontal conflict occurs among firms at the same
level of the channel (e.g. retailer to retailer).– Vertical conflict occurs between different levels of
the same channel (e.g. wholesaler to retailer).
• Some conflict can be healthy competition.
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Channel Conflict• Disagreement between members over
goals and roles.• Horizontal conflict.
– Conflict between firms on the same level.• Vertical conflict.
– Conflict between firms on different levels.• Disintermediation.
– Displacement of a traditional member from the marketing channel.
– Selling direct via the Internet.
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Types of Channels• Conventional channel.
– Channel members independently owned.
• Vertical channel.– Channel members act as a unified system.
• Horizontal channel.– Two or more companies on the same level
join together for mutual gain.
• Hybrid channel.– Combination to serve different segments.
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International Distribution• Exporting.
– Direct.– Indirect.
• Joint ventures.– Licensing.– Contract manufacturing.– Management contracting.– Joint ownership.
• Direct investment.
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Channel Design/Management• Selection.
– Fit with channel objectives.
• Motivation.– Maintain strong partnerships.– Reward good performance. – Assist or replace weaker ones.
• Evaluation.– Compare performance against standards
and objectives.
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Major Logistics Functions
• Order processing.
• Warehousing.
• Inventory management.
• Transportation.
• Integrated supply chain management.– Cross-functional teamwork in company.– Building channel partnerships.