copyright © 2008 cms watch | all rights reserved the 2008 enterprise search marketplace internet...
TRANSCRIPT
Copyright © 2008 CMS Watch | All Rights Reserved
The 2008 Enterprise Search MarketplaceInternet World UK | London | April, 2008
Theresa [email protected]
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 2
IndependentWe never work for vendors. Period.
DetailedIndustry veterans with strong technical backgrounds. Careful research. Head-to-head vendor comparisons.
PracticalSpecific advice. Best-practice approaches. The Real Story.
Product evaluation reports &
subscriptions available at
CMSWatch.com
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 3
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 4
The Search Marketplace
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 5
About CMS Watch
Industry-leading, scalable solution for the enterprise, fully customizable for your needs, with robust API, Web Services support, and lowest TCO in its class, blah, blah, blah…
How does it work? How much does it really cost? What’s wrong with it? Who are their real competitors? Do their consultants know my industry? Will my co-workers actually use it?
“Markets are Conversations” -- Cluetrain Manifesto
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 6
Current trends in search: “Information Access Platform”
• As search sector changes, distinctions among different “flavors” of search technology, features, and functions become more difficult to make
• ES vendors make “search” seem passé – now want to present a holistic picture of information access
• Underlying search and retrieval technology has not changed much, but usability has improved for the sake of better access
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 7
Search fundamentals are more important than ever
The current state of search….
Search is
NOT
dead!
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 8
Categorizing Vendors• Complex natural-language searches
• People type one or two words. Period.• Search as a Service
• Can’t support enterprise search sufficiently, or compete with the likes of simple appliances
• Search as a one-step process• Trends continue towards “berrypicking,” “wayfinding,” and
search-to-browse interfaces
What’s really dead?
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 9
“Findability” is often a circuitous path
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 10
Categorizing Vendors• Platform
• Autonomy, FAST Search & Transfer
• Infrastructure• IBM, Microsoft, Oracle, SAP
• Specialized• dtSearch, Endeca, Exalead, Convera, Funnelback,
Recommind, Vivisimo
• Basic• Coveo, ISYS, Mondosoft
• Turnkey appliances• Google, Thunderstone, Omniture / Visual Sciences
Note: many of these vendors have recently expanded or are expanding their UK presence
Categorizing search vendors
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 11
Overhaul Refresh Turbulence
Maintenance Balance Shifting
Stasis Continuity RestructuringPro
du
ct D
evel
op
men
t Ra
pid
No
rma
lS
low
Enterprise Search 2008 Vendor Risk Profile
Vendor Evolution
Slow Normal Rapid
Oracle
Microsoft / FAST
IBM
ISYS
SAP Autonomy
Open Text
LuceneCoveo
Vivisimo
dtSearch
Mondosoft
Exalead
Thunderstone
Endeca
Omniture / VisualSciences
FunnelbackRecommind
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 12
The Big 4
For searching in Microsoft-based environments
• Coveo Tries to out-search SharePoint search. Specialized relevance and ranking, summarization, concept extraction.
• Mondosoft MondoSearchSearch, automatic categorization, advanced analytics. Tight integration with MS server products. But….company is bankrupt.
• dtSearchFast indexing and response, excellent MOSS integration, support for distributed searching. OEM’d by many other vendors.
Microsoft-centric vendors
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 13
The Big 4
The big boys…or girls, if you like!....of the enterprise search space.
• AutonomyBuilt a mixed reputation on hard-core statistical data-crunching methodology and automated pattern recognition. Acquired prime competitor Verity, known more for natural language analysis
• FAST Focus on speed and scalability against large, dynamic web repositories, foraying into desktop search and BI; recently acquired by Microsoft
• EndecaPopularized “guided navigation,” works best with highly structured data repositories
Traditional majors
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 14
The Big 4
"Plug-and-play" boxes are increasingly popular, and while they remain best-suited for Web search, that’s changing.
• GoogleImpeccable brand compensates for less mature technology, which lags behind other vendors’ ability to customize and tune
• ThunderstoneStronger technology compensates for weaker brand; customization and tuning capabilities are stronger than Google’s
Turnkey appliances
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 15
The Big 4
Industry-specific vendors for search-intensive environments
• ISYSStrong in law, government and legal environments; focus on analytics and desktop search
• FunnelbackAustralian vendor (owned by the Commonwealth Scientific and Industrial Research Organization) with interesting “Fluster” technology, which relies on combining a restrictive query and a broad query, processing the intersecting results
Public sector-oriented
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 16
Presentation: Googlesque
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 17
Control
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 18
Influencing Ranking
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 19
Specifying Authority
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 20
I’ve Got the Power!
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 21
Mashups
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 22
• New search technology is often promoted as a panacea to myriad access problems • But it may not be the way to solve the problem
• Talk to your stakeholders, peers, and constituents first to determine the problems and opportunities
• Then, map those challenges to specific functionality that will solve it
What’s my problem, exactly?
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 23
The Importance of Scenarios
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 24
Typical Search Scenarios• Domains
• Desktop search• Departmental search• Website search• Hybrid internet search
• Business or Functional Objectives• E-discovery• Customer / Self-service• Executive dashboard• Multi-repository search• E-commerce search• Sci/Tech/Medical• Legal
But it’s not just the tool you choose, it’s how you use it….
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 25
Categorizing Vendors
• Before you pick a technology• Invest in content cleanup• Develop a metadata strategy• Structure content where you can• Categorize and enrich your information• Get to know your searchers, what they’re searching for
and how they search for it
All of this matters more than the technology you choose!
What should you do?
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 26
Copyright © 2007 CMS Watch | www.cmswatch.com Differentiating Search Products 27
Contact InfoThank you!
Product evaluation reports &
subscriptions available at
CMSWatch.com