copyright © 2014 hcl technologies limited | hcl’s global oracle practice capabilities and...
TRANSCRIPT
Copyright © 2014 HCL Technologies Limited | www.hcltech.com
HCL’s Global Oracle Practice
Capabilities and Credentials
September 2014
Copyright © 2014 HCL Technologies Limited | www.hcltech.com2
Copyright © 2014 HCL Technologies Limited | www.hcltech.com3
Copyright © 2014 HCL Technologies Limited | www.hcltech.com4
Copyright © 2014 HCL Technologies Limited | www.hcltech.com5
Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
Digital Systems Integration from HCL has been created as a Journey for a traditional organization to be Reborn Digital
6
Approach to DIGITAL
SYSTEMS INTEGRATION
Digital Discovery
tool set
Co’s Vision
Blue Print aligned to
Vision
Gaps Analysis
Digital Operationa
l
Index
Digital Systems
Integration
Data FabricApplication
ModernizationDigital Transformation
HCL’s Digital Systems Integration
HCL toolset to asses current
status
Vision of the Enterprise
Blue print to realize
enterprise vision
To identify the gaps to bridge
HCL’s DSI Propositiona
l to bridge the gaps
Feedback for the next
phase of transformati
on
Justification and Prioritization of digitalization
Creation of a digitalization blue print for a strategic view of digitalization
Focus on transforming processes which create the maximum value
Legacy Modernization and Cloud Enablement
Creation of a seamless Data Fabric
System Integration Approach
1
2
3
4
5
6
DSI focuses on
Copyright © 2014 HCL Technologies Limited | www.hcltech.com7
HCL /Oracle Specializations – 31 YTD1. Oracle Database 11g2. Oracle Essbase 113. Oracle Hyperion Planning 114. Oracle SOA Suite 11g5. Oracle Solaris 116. PeopleSoft 9.1 Human Capital Management7. PeopleSoft PeopleTools 8.5x8. Siebel CRM 89. Exadata Database Machine Models X2-2 and X2-810. Oracle Application Development Framework 11g11. Oracle Argus Safety Suite 612. Oracle Business Intelligence Applications 713. Oracle Database 11g Performance Tuning14. Oracle EBS R12.1 Financial Management15. Oracle EBS R12.1 Human Capital Management16. Oracle EBS R12.1 Projects17. Oracle EBS R12.1 Supply Chain Management18. Oracle Fusion Customer Relationship Management 11g19. Oracle Fusion HCM Cloud Service 201320. Oracle Fusion Human Capital Management 11g21. Oracle Hyperion Financial Management22. Oracle Life Sciences Data Hub 223. Oracle Real Application Clusters 11g24. Oracle Webcenter Content 11g25. Oracle Webcenter Portal 11g26. SPARC Enterprise Entry – Midrange M-Series Servers27. SPARC T4- Based Servers28. SPARC T5- Based Servers29. Oracle Fusion CRM Cloud Service 201330. Oracle Business Intelligence Foundation Suite 11g31. Oracle Transportation Management 6.2
Copyright © 2014 HCL Technologies Limited | www.hcltech.com8
HCL / Oracle Advanced Specializations – 9 YTD
1. Oracle Database 11g2. Oracle Essbase 113. Oracle Hyperion Planning 114. Oracle SOA Suite 11g5. PeopleSoft 9.1 Human Capital Management6. PeopleSoft PeopleTools 8.5x7. Siebel CRM 88. Oracle Business Intelligence Foundation Suite 11g9. Oracle EBS R12.1 Supply Chain Management
PSoft People tools Siebel CRM Hyperion
SOA Essbase
Database PSoft HCM
BI Foundation
EBS- SCM
Copyright © 2014 HCL Technologies Limited | www.hcltech.com9
HCL’s Oracle Practice
Horizontal Apps• Oracle EBS• PeopleSoft• Siebel• JD Edwards
Industry Applications• Utilities• Life Sciences• Retail• Financial
Services
Specialty Products• Demantra• OTM• Agile• RMB• OPA• Primavera
EPM/BI• Hyperion• OBIE/OBIA
Technology• SOA & BPM• Portal and
Content Mgmt.• IDM• Database
Global Rollout
Implementations, Configuration & Development
Design & Product Blue Print
Support and Maintenance
Upgrade and Migration
Assessment Services
A 4000+ strong Oracle Practice with 200+ Active Customer Base
25+ Product Lines
Broad basedServices
HighlyEngagedworkforce
OracleAligned
Integrated ExpertiseRun the Business
Passion to deliver
Aligned with Oracle’s strategy
DifferentiatorDifferentiator
Differentiator
Differentiator
SEI CMMI ( Multi-Modal ) : First to get certified in the Enterprise Application Services among all IT Services organization globally
Copyright © 2014 HCL Technologies Limited | www.hcltech.com10
Seamless Global Organization – Oracle Practice
4000 Consultants
31 Countries
60 Offices
15 Global Delivery Centers
North America
1350Consultants
Europe & ME
425Consultants
Latin America
120Consultants
ANZ
100Consultants
India
1605Consultants
APAC
350Consultants
Africa
50Consultants
Copyright © 2014 HCL Technologies Limited | www.hcltech.com11
Global Delivery Resources
USA - RedmondMainland Delivery CenterLocal Market Consulting
USA - RaleighMainland Delivery CenterLocal Market Consulting
Puerto RicoUS Near ShoreL2 Support
Brazil – Porto AlegreSouth American Delivery CenterPortuguese & Spanish Coverage
Ireland - BelfastEMEA Near ShoreMulti-Lingual Support
UK - LondonLocal Market Consulting
Poland - KrakowEMEA Near ShoreMulti-Lingual Support
China - ShanghaiLocal Market ConsultingSupport, including Mandarin
JapanLocal Language Delivery Center
SingaporeLocal Market Consulting
Australia - MelbourneLocal Market Consulting
New Zealand - AucklandLocal Market Consulting
South Africa - Cape TownLocal Market Consulting
Malaysia - Kuala LumpurSupport CenterLocal Training Academy
India - 5 LocationsOffshore AMS & ADS24x7 Monitoring Center
Copyright © 2014 HCL Technologies Limited | www.hcltech.com12
OU Presence across Key HorizontalsKey HighlightsHorizontal Representative Customers
Hyperion/ OBIEE
Demantra/OTM/
Primavera
Technology Capabilities
Siebel
JD Edwards
Oracle EBS
PeopleSoft
• 1700+ consultants across the globe• Over 120+ clients in Oracle E-Business Suite across Modules
• HCM, Financials, SCM & CRM and across versions• 10+ years of rich experience• 30+ R12 live successful engagements• 650+ consultants across the globe• Over 40 clients across HCM, Financials, SCM & CRM• Beta Testing and Co Development Partner with Oracle• Global Customers with multiple AMS engagements
• 550+ Consultants• Expertise in Product Selection, Process Blue Print• Multi-location, Multi-functional, Multi-Technology engagements across the globe
• 450+ Growing Consultant Team• Multi Product & Multi-version expertise – EOne & World• Strong presence across major verticals• Referenceble customer base
• 200+ consultants in Oracle SCM domain with 45+ Demantra experts
• Subject matter experts with profound knowledge in Demantra applications
• 250+ Consultants• Multi Product & Multi Version expertise• Strong presence across Regions & major verticals• Involved in beta testing of new versions of the product with oracle
• 220+ consultants• 8+ years of experience• 50+ Engagements
• 75 + Practitioners with dedicated Center of excellence• 5+ implementations on OFSA 4.5.xx & OFSAA 5.x• First Oracle partner to implement OFSAA 5.x in the world
OFSAACapabilities
Copyright © 2014 HCL Technologies Limited | www.hcltech.com13
Oracle UniverseVertical Driven Growth
Telecom, Media & Entertainment
Travel & Logistics Public SectorRetail & CPG BFSIHi-Tech & Mfg Life Sciences
Copyright © 2014 HCL Technologies Limited | www.hcltech.com14
HCL and Oracle
BroadOracle
Experti
se
Business applicationsIndustry applicationsFusion applicationsCore technologies
Marquee
Oracle Customers
Hundreds of Oracle clientsBroad industry coverageEngagements worldwide
Significant
Oracle Investments
End-to-End Oracle Servic
es
Business strategySolution implementationSupport and maintenance
Strong Oracle
Partnership
Solution developmentDelivery resourcesTechnical competency
Global Platinum Partner Joint Development Partner
Beta PartnerBPO Partner
Copyright © 2014 HCL Technologies Limited | www.hcltech.com15
Oracle Practice Overview
Capabilities Recognitions Differentiators
Partnerships Clients Oracle Products
Consultants 3,500
Projects 150
Oracle Platinum partner, currently being evaluated for premier Diamond level
Selected for Fusion Early Adopter Program
First Fusion HCM SaaS go-live
One of the only live Oracle Sales Cloud deployments
Implemented one of the first large Exa deals
Voted Number One by PwC in the Nordics for all Oracle services
31 Oracle Specializations, plus
- 9 Advanced Specializations
Integration of business strategy consulting – linked to business benefits
ERP upgrade tools/accelerators
Automatic testing
Pre-defined business processes
Oracle Cloud Services Implementation Partner – CRM, HCM
Global deployment and support capability – full AMS
Oracle ERP - Oracle E-Business Suite, JD Edwards, PeopleSoft
Oracle Fusion, Cloud applications and middleware – HCM, CRM, Taleo, SOA, Governance, Risk & Compliance
Oracle Edge products – Endeca, Oracle Transportation Management, Oracle Enterprise Asset management, VentureForth Mobile solution, Hyperion
Engineered Systems – Exadata, Exalogic, Exalytics, Big Data Appliance
Services Include:
Full suite of systems integration and managed services with Oracle technology
Business transformation services to achieve higher levels of performance
End-to-end implementation including global planning and large-scale rollouts
Application Support and Maintenance to deliver significant savings and value
Copyright © 2014 HCL Technologies Limited | www.hcltech.com16
What Makes HCL Different in Oracle ?
Copyright © 2014 HCL Technologies Limited | www.hcltech.com17
Oracle Solution OfferingsE-Business Suite Global Deployment
Finance Transformation
Fusion HCM Applications
Fusion
Integration
EAM Toolkit Supply Chain Optimization
Real Time Analytics
Instance Consolidation
Supported Oracle
Cloud Based
Services & Hosting
Hosted or On-Premise Fixed Price, Fixed Scope
Approach Mix of embedded
solutions and new technologies
Automated Testing
Copyright © 2014 HCL Technologies Limited | www.hcltech.com18
HCL Capability – Oracle E-Business Suite
3,500+ consultants across the globe 25% Functional consultants 14% Techno Functional consultants 61% Technical consultants
950+ consultants who have R12 capabilities 500+ Oracle R12 Business Accelerator Certified
Resource Summary
Over 120+ clients in Oracle E-Business Suite across Modules - Financials, SCM , HCM & CRM
Strong Oracle customer base in the Americas, EMEA, APAC and ANZ
42 R12 successful engagements 70+ ASM engagements COEs for Applications Lifecycle Management Operations
Excellence through Six Sigma, ITIL Framework Dedicated Oracle R12 Solution Lab in India and the US to build
industry solutions
Experience Summary
Transformational projects such as BPR / BPM to R12 Blueprinting
R12 Assessments services with R12 upgrade approach backed with objective decision process and business benefits
Large R12 Implementation services backed with tools and accelerators
R12 Applications and Management services with 24/7 support across the globe
Engagement Types
Advanced Specializations
9
Specializations 31
Copyright © 2014 HCL Technologies Limited | www.hcltech.com19
HCL’s Delivery Framework
HCL’s end to end business transformation methodology and delivery framework
HCL’s web based collaboration and delivery management platform fully aligned with
iGDM
Copyright © 2014 HCL Technologies Limited | www.hcltech.com2020
APSE controls across regions and time-zones to drive the industrialized delivery processes
email Alerts APSE Reports
MS Project IntegrationStatus Reporting
When a user is assigned as the
owner of the next step in a workflow,
they receive an email alert informing them of the task and the
due date
APSE custom reports enable team
members, team leads and managers to view the current
status of all deliverables during a
project
APSE reports showing status and task details can be easily exported to Excel – enabling programme wide
status reports to be created in minutes
APSE workflow information (dates, status and owners)
can be synchronized with MS Project to
keep overall programme plans up to date and accurate
APSE workflow drives individual, team & project mgmt.
Copyright © 2014 HCL Technologies Limited | www.hcltech.com2121
Key tools to support the ability to manage unique requirements into a global template
Certain processes can be mandated, others need to recognise different local needs and constraints
Sign-Off
Calculations
Dependencies Multiplier Assumptions
Assumptions on Targets
Identifying information about the Benefit (where, what type, etc.)
Benefit Description
Benefit Values:
Low & High
Unique Code Identifies Benefits Card
Benefits cards implemented for managing requests with conditions agreed e.g. $$$ written into budgets if approved
Corporate wide BPML and tool to enable planning and reduce volumes of changes
Localisation process that deals with extensions to Local Configuration baseline and prevents clogging the system
Solution Alignment Workshops
Localisation IMG Projects
Solution Localisation
Analysis
Configure Localisation
Configuration Unit Test
In Market
Draft Local Configuration Baseline (LCB)
Offshore
Detailed agreed Market Scope
Alignment Issues
System/ Integration Test
Acceptance Test
Market Approval Step
Offshore Approval Step
Onshore Approval Step
Process CoE (WP2)
Central + In Market
w/ s
Roll-Out Configuration
Guideline Notes
1
2
3
4
TLS Requirements
TLS based on assessment
Final Local Configuration Baseline (LCB)
CCFW
Y
N
Challenge & CR Process
* - Business Process Master List
Copyright © 2014 HCL Technologies Limited | www.hcltech.com22
Propositions and Differentiators
Accelerators Templates & Enhancements
Specific legal and fiscal requirements database for various regions and countries
Best practice processes in Finance Template Blueprint Workshop Material Blueprint reference documentation to suit specific industries Extensive knowledge database (APSE, IGDM ) Benefits oriented transformation and benefit models Industry specific solutions
Internal trading for public sector Timesheets & expenses for professional services Inventory valuation approaches for retail BOM & product costing for Manufacturing & Aerospace
Pre-defined enhancements and developments based on experience gained across projects & industries
Enhancements e.g. GL Journal upload Management & Statutory Reports Data migration LSMW uploads for key master and transactional data
entities Inbound / outbound interfaces based on standard IDOC structures
Best Practice Processes
Industry Specialists
Copyright © 2014 HCL Technologies Limited | www.hcltech.com2323
Our internal APSE portal contains a repository of global delivery experiences and re-usable collateral for TLS (Tax, Legal & Statutory) that further builds on the Oracle localizations;
TLS
Country Specific details Configuration considerations 3rd Party Tools
— 1C, Sabrix, Vertex, D&B etc
HCL has a strong background and understanding of localizations:
Copyright © 2014 HCL Technologies Limited | www.hcltech.com24
Aligned with OUM, ASAP & Agile Methodologies
Proj
ect P
hase
s
Best
Pra
ctice
s
Tem
plat
es
Que
stion
naire
s
Chec
klis
ts
Tools & Accelerators
Planning
Production Support
Assessment
Design & Retrofit
Testing & Training
Production Cutover & Go-Live
Production SupportProactive
Monitoring
Project CharterPlanningKick-Off
AssessmentImpact AnalysisFit-Gap Analysis
CEMLI RetrofitUnit TestingRapid ETax
SIT, UAT, Regression
User Training
ConfigSnapshotCutover ExecutionGo Live
Testlink – Test scripts pack in Qualify TestDrive manual into automated tests TestDrive animated training documentation
Strategy TemplatesPre-Built Project Plan
AssessPro – Weighted Assessment Score Tool
Customisation Discoverer®
R12 Assessment Scripts Pack in Qualify
Impact Analyzer®
COMIT® – Custom Object Migration Tool Change Repository – 11i vs R12 Partner tax configuration tool
Configuration migration & documentation
iLoad® – Data Migration
OPDBA Monitoring ToolTrackPath to capture production issue
The Oracle® Unified Method supports the entire Enterprise IT Lifecycle, including support for the successful implementation of every Oracle product
Copyright © 2014 HCL Technologies Limited | www.hcltech.com25
Deployment Approach
Copyright © 2014 HCL Technologies Limited | www.hcltech.com26
What pace can we deploy the solution that balances business risk?
How do we cluster Countries for the rollout?
What is the end state vision that we can plan a program on?
How much change can the Organization cope with?
What is the scope of the standardized processes, data, enabling
technology, organization structure and service delivery model globally?
How do we ensure that the business continues successfully during the
deployments?
How appropriate is the existing applications template for the other
regions?
How strong is the business buy-in and acceptance to change?
Our Deployment experience points to a number of key decisions before starting
Copyright © 2014 HCL Technologies Limited | www.hcltech.com27
Key levers enabling industrialized deployment and reduced costs
The position of these levers and the opportunity to set these to the right increases ability to reduce costs and accelerate global deployments
LeverFlexible requirements, phased Implementation
+ <--- Cost ------ - Template driven, Industrialized Roll out
Solution Repeatability
Allow each country its own solution, low standardization
Template compliance, common processes, TLS* change only
Solution Stability
Continuous changes and high regression impacts
Very limited changes to the template during roll out
Deployment model
Local release & deployment teams, minimal central capacity
Centralised, offshore release and deployment, local task execution
Testing & Validation
Retest large portions of solution, low risk approach
Only test changes, risk based and time boxed
Change Management
Individual country change approach, high soft skills
Centrally driven focus on readiness, “mandated” adoption
Deliverable variations
Individual per country, multiple variations, many languages
Re-use each deliverable, no changes to foundation outputs
Integration Approach
Variable integration methods, point to point, each unit varies
Single integration layer, standardized interfaces, high re-use
* TLS – Tax, Legal, Statutory
+ Cost+Speed
Copyright © 2014 HCL Technologies Limited | www.hcltech.com28
Example traditional deployment approach with a single design and deploy, phased country roll in
Technical ReleaseSolution build
Solution Testing
Tech cutover
teams Release dependencies
Wave Solution design &
specificationCountry A
Technical Go Live for all countries in wave
Individual Business Go Lives
Local roll out &business readiness teams
Blueprint and Fit/Gap for TLS and business Critical for countries in scope
UAT
Country B Country C
UAT for countries in the wave – sign off of local variations
Country based final data migration, end
user training and business readiness
Local Deployment teams set up at outset to
manage on the ground alignment
Solution build for all countries, data loaded
and solution proved
Countries assigned to slots. 3 month
preparation required
Minor changes included to retain alignment during preparation
Copyright © 2014 HCL Technologies Limited | www.hcltech.com29
Example of HCLs industrialized delivery approach
StabilizeDeploy
Pilot
Release (build/test/tech deploy)
LocalizationDesign
End to End Wave & Go Lives
Technical Go Live
Business Go Lives
Handover Specs
Scope & Plan
Wave Team Offshore Release Engine
BU Local Deployment
Wave N
Legend
Deploy (Data & bus ready)
LocalizationDesign
Scope & Plan
Wave 2
Country A Country B
Release (build/test/tech deploy)
Wave N+ 2
Deploy ( Data & bus ready)
Release (build/test/tech deploy)
LocalizationDesign
Scope & Plan
Country C D E
Copyright © 2014 HCL Technologies Limited | www.hcltech.com3030
Client Deployment Requirements and Our Experience
Roll out of a US template into Europe, aligned to local market specifics
Multi division, multi geography
Global Template, Deployed to Regional SSC (Warsaw), EMEA & Global
3
Roll out of a EU template into Europe and other regions, aligned to local market specifics
EU extension, APAC (Japan) & North America deployment
Global Template, Deployed to EMEA, APAC & North America
4
Rapid delivery – Industry template, industrialized perpetual delivery approach
29 countries US, EMEA, APAC in 15 months45 countries, reduced deployment by 13 months, EMEA, APAC & North America
1
Share in the risk - Take end-to-end accountability – skin in the game commercials
Taken over mid-flight project, target pricing risk-share modelFixed price rapid deployments, SOA, AMS
2
Copyright © 2014 HCL Technologies Limited | www.hcltech.com31