copyright © 2015 pearson education, inc. 10-1. copyright © 2015 pearson education, inc. chapter...
TRANSCRIPT
Copyright © 2015 Pearson Education, Inc.
10-1
Copyright © 2015 Pearson Education, Inc.
Chapter 10: Understanding Work Teams
10-2
Copyright © 2015 Pearson Education, Inc.
Learning Objectives
After studying this chapter, you should be able to:Analyze the growing popularity of teams in
organizations.Contrast groups and teams.Contrast the five types of teams.Identify the characteristics of effective teams.Show how organizations can create team players.Decide when to use individuals instead of teams.
10-3
Copyright © 2015 Pearson Education, Inc.
Analyze the Growing Popularity of Teams in Organizations
To better compete, organizations are using teams.Teams:
Offer a better way to use employee talents Are more flexible and responsive to changing
events Can quickly assemble, deploy, refocus, and disband Facilitate participation in operating decisions
LO 1
10-4
Copyright © 2015 Pearson Education, Inc.
Contrast Groups and TeamsLO 2
10-5
Copyright © 2015 Pearson Education, Inc.
Contrast the Five Types of Teams
LO 3
10-6
Copyright © 2015 Pearson Education, Inc.
Identify the Characteristics of Effective Teams
LO 4
10-7
Copyright © 2015 Pearson Education, Inc.
Context: What factors determine whether teams are successful? Adequate Resources Leadership and Structure Climate of Trust Performance Evaluations and Rewards
LO 4
10-8
Identify the Characteristics of Effective Teams
Copyright © 2015 Pearson Education, Inc.
Team Composition: How should teams be staffed? Abilities of members Personality Allocating roles Diversity Size of teams Member preferences
LO 4
10-9
Identify the Characteristics of Effective Teams
Copyright © 2015 Pearson Education, Inc.
LO 4
10-10
Identify the Characteristics of Effective Teams
Copyright © 2015 Pearson Education, Inc.
LO 4
10-11
Identify the Characteristics of Effective Teams
Copyright © 2015 Pearson Education, Inc.
Team Processes Common Plan and Purpose
Reflexivity Specific Goals Team Efficacy Mental Models Conflict Levels Social Loafing
LO 4
10-12
Identify the Characteristics of Effective Teams
Copyright © 2015 Pearson Education, Inc.
Show How Organizations Can Create Team Players
Creating Team Players Selecting: hire team players Training: create team players Rewarding: incentives to be a good team player
LO 5
10-13
Copyright © 2015 Pearson Education, Inc.
Decide When to Use Individuals Instead of Teams
When not to use teams…Ask:
Can the work be done better by one person? Does the work create a common goal or purpose? Are the members of the group interdependent?
LO 6
10-14
Copyright © 2015 Pearson Education, Inc.
Implications for Managers
Effective teams have common characteristics. They have adequate resources, effective
leadership, a climate of trust, and a performance evaluation and reward system that reflects team contributions.
They have individuals with technical expertise as well as problem-solving, decision-making, and interpersonal skills, and the right traits, especially conscientiousness and openness.
10-15
Copyright © 2015 Pearson Education, Inc.
Implications for Managers
Effective teams also tend to be small – with fewer than 10 people, preferably of diverse backgrounds. They have members who fill role demands and
prefer to be part of a group. The work that members do provides freedom and
autonomy, the opportunity to use different skills and talents, the ability to complete a whole and identifiable task or product, and work that has a substantial impact on others.
10-16
Copyright © 2015 Pearson Education, Inc.
Implications for ManagersEffective teams have members who believe in the
team’s capabilities and are committed to a common plan and purpose, have an accurate shared mental model of what is to be accomplished, share specific team goals, maintain a manageable level of conflict, and show a minimal degree of social loafing.
10-17
Copyright © 2015 Pearson Education, Inc.
Implications for Managers
Because individualistic organizations and societies attract and reward individual accomplishments, it can be difficult to create team players in these environments. To make the conversion, management should try
to select individuals who have the interpersonal skills to be effective team players, provide training to develop teamwork skills, and reward individuals for cooperative efforts.
10-18
Copyright © 2015 Pearson Education, Inc.
10-19
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright © 2015 Pearson Education, Inc.