copyright © july 2004 by its. copyright © july 2004 by its
TRANSCRIPT
Copyright © July 2004 by ITSwww.its-tel.com1
Copyright © July 2004 by ITSwww.its-tel.com2
Copyright © July 2004 by ITSwww.its-tel.com3
• Voice Mail & Automated AttendantVoice Mail & Automated Attendant
• 128 mailboxes128 mailboxes
• 2 – 4 ports2 – 4 ports
• 10 hours memory capacity10 hours memory capacity
VocalVocal
Copyright © July 2004 by ITSwww.its-tel.com4
• Voice Mail & Automated AttendantVoice Mail & Automated Attendant
• 48 mailboxes48 mailboxes
• 2 ports (fixed configuration)2 ports (fixed configuration)
• 5 hours memory capacity5 hours memory capacity
Vocal JrVocal Jr..
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• Voice Mail & Automated AttendantVoice Mail & Automated Attendant
• 2 – 4 ports2 – 4 ports
• 8 mailboxes8 mailboxes
• 3 hours memory capacity3 hours memory capacity
• 39 script menus (single digit dialing)39 script menus (single digit dialing)
EAR 5000EAR 5000
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• Voice Mail & Automated AttendantVoice Mail & Automated Attendant
• 2 – 4 ports2 – 4 ports
• 2 mailboxes2 mailboxes
• 1 hour memory capacity1 hour memory capacity
• 39 script menus (single digit dialing)39 script menus (single digit dialing)
EAR 4000EAR 4000
Copyright © July 2004 by ITSwww.its-tel.com7
Copyright © July 2004 by ITSwww.its-tel.com8
The Concept
PC Voice mail
Features & Applications
Software
Cost Effective Hardware
PerformanceCost
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2/4 Lines
RS-232
9 VDC
EPROM
DSP
2 line moduleconnector
Flash Memory
Hardware Description
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2 lines module
Plug & Play Module
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Automated Attendant Features
• Multilingual option
• Varied Opening Greetings
• Fixed number of digits from 2 to 4
• Automatic Mode/System Schedules
• 39 Script Menus
• 9 minutes maximum length of opening greeting
• Fax Detection and Routing
• Direct Dialing to Extensions
• Greeting by Port
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Voice Mail Features
• 128 Mailboxes
• Up to Maximum 47 Messages per Mailbox
• Customized Greetings and Language per Mailbox
• Message Retrieve, Save, Copy, Delete, Forward
• Password Protection
• Message Notification
• Do Not Disturb mode
• Call Recording
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System Administration Features
• Setup Wizard
• Built-in DTMF Line Monitor
• Report Generator
• PC Programming via VUP
• Security Passwords
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System Administration Features (Cont’d)
• Integration with most existing PBXs
• In-Band DTMF
• Out-Band via RS-232 Serial Port (SMDI)
• Adjustable Recording Length
• External Notification Management
Copyright © July 2004 by ITSwww.its-tel.com15
Copyright © July 2004 by ITSwww.its-tel.com16
The Basic Questions for Integration with PBX
• How do you transfer a call in the PBX? Hook flash time?
• Can you setup VM extensions in the PBX?
• What is the disconnect code for internal/external calls?
• Does the PBX have In-Band DTMF capability?
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In-Band DTMF Integration
• Speech protocol between the PBX and the Voice Mail System
• PBX sends DTMF information after the VM answers
• The ports (in the PBX) must be defined as VM ports
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In-Band DTMF Main Codes
1. Direct internal call
2. Diverted calls to the voice mail:
a. Call forward No-Answer
b. Call forward busy
c. Call forward all calls (follow me)
d. Do not disturb
3. Direct external call
4. Call recording
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In-Band & DTMF Signaling
T (m/sec)t1
The Vocalanswered the call
The First DTMF digithas been received
The Last DTMF digithas been received
Time Out for the firstDMTF signal
t2
Maximum interval between DMTF signals
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DTMF Characters
• DTMF: 0-9, #, *, A-D
• Target: indicates the called extension number
• TT = 2 digits extension
• TTT = 3 digits extension
• TTTT = 4 digits extension
• Ignore + Length: indicates the number of DTMF digits to be ignored e.g. IO5 = Ignore from the next 5 digits
• Ignore + Separator: Ignore all DTMFs until the signal has been received e.g. J# = Ignore all DTMFs until #
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In-Band DTMF Events
• Up to 20 different events can be analyzed by the Vocal• For each event, the following Operations can be performed:
• Play the Auto Attendant’s Opening Script• Call Recording• Leave a message• Retrieve messages• Play a specific Script Message• Play the Busy menu• Play the No-Answer menu• Play the DND menu• Disconnect the call
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Non-Supervised
• The Voice Mail System transfers the call without any condition (Blind Transfer)
• The PBX must have an In-Band DTMF capability
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Digital PBX-DDI
SLT Extensions
PBX
CF Busy / No Ans to VM CF Busy / No Ans to VM
External Lines
CF Busy / No Ans to VM
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…For ExampleIncoming call to extension no.200
The extension is in a CF ALL to the VM.The PBX sends the call to the Vocal.
The Vocal answers.The PBX sends to the Vocal:
***3 01 200
The Reason Line Number Extension Number
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Blind Transfer to No–Answer ExtensionAUTO ATTENDANT
Transfer the call
No-Answer Extension
PBX: Call Forward No -Answer to VM after xx seconds
Vocal Answers
In - Band DTMF
No-Answer MenuLeave a MessageLeave a Message(Personal Greeting)(Personal Greeting)
With MBox - Without MBox With MBox - Without MBox
No - Answer Menu 23 I 24 33 II 34 43 III 44
System Prompt
97 I 104 97 II 104 97 III 104
Script No#
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In Band DTMF Integration-HiComCodeOperation
***1**TTTTi02Retrieve Message
***1i02TTTTi02Transfer to NA Menu
***3i05TTTTi02Leave a Message
***4i05TTTTi02Transfer to NA Menu
***7i05TTTTi02Transfer to Busy Menu
CodeOperation
*680*Message Light On
#680*Message Light Off
Other Parameters
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System reorganizeThis is an automated process that happens every day at 1:00 am. You will see all 4 LEDs lit.
You can also perform this process manually (local or remote) with DTMF code.
During the day mode this process happened in:
A. memory full more then 80%
B. if 30 messages where deleted from the
last system reorganize.
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How does the Flash memory work’s
2 min
20 sec of recorded message
The flash memory divides his sectors
according to the vocal min setup.
100 101 102
MAILBOX
2 Min
A saved sector for each Mbox.
2 Min
Mbox 100
Mbox 101
Mbox 100
Mbox 102
20 sec
Message
Mbox 100Mbox 100
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What is VUP?
• Voice Utility Program
• GUI tool
• Installation
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Communication
• Connects through RS-232 port
• Read/Send parameters
• Line monitor
• System initialization
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Script Menus – Functional Description
21
22
24
25
26
31
32
33
34
35
36
41
42
43
44
45
46
1st
Language2nd
Language3rd
Language
Busy withmailbox
Busy withoutmailbox
No answer withMailbox
No answerwithout mailboxDo Notdisturb
Post messagerecording menu
23
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Busy, NA and DND Script Messages
Reason
Busy with Mailbox Busy without Mailbox
No-Answer with Mailbox
No-Answer without Mailbox
Do not Disturb
1st Language
SystemMessage
ScriptMessage
SystemMessage
ScriptMessage
SystemMessage
ScriptMessage
2nd Language 3rd Language
96103
97
104
121
2122
23
24
25
96103
97
104
121
96103
97
104
121
3132
33
34
35
4142
43
44
45
Post Message Recording Menu 154 26 154 15436 46
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Script Message OperationsFor each “One digit entry” during a playback of a Script messageor after EOM time-out, the following options are available:
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DBN – Dial By Name, (Directory Listing)This feature is only available in countries where the telephoneTouch-Tone pad is as shown below:
1
4
GHI
2
ABC
3
DEF
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
* 0 #
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DBN - ActivationUser Programming:
The user has to setup the first three letters of his/her first or last name.
Name recording must be done by the mailbox owner!!
Programming:
Administrator will define first or last name selection.
E.g.: D AV I D
3 2 8
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Script by Port
Port number
Port #1
Port #2
Port #3
Port #4
DAY NIGHT BREAK HOLIDAY
00 10 15 20
00
05
05
10
11
11
15
16
16
20
17
17
VM
Ext
Dept
A
Dept
B
PBX
Script opening
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Voice Mail
• Up to 128 Mailboxes
• Different Mailbox Types
• Mailbox Parameters
• User’s Parameters Menu
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How to Setup the Mailbox Parameters?
• System Administrator using VUP
• Mailbox Owner using a Touch-Tone telephone
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User’s Parameters MenuRetrieve Message
Mailbox Parameters
Send Message
Return to Auto Attendant
1 2 8 9
Record Greeting
Record Name
Directory Listing
Change Password
1 2 3 4
DND External Notification
Pager Notification
Return to Previous Menu
5 6 7 9
921Change Delete
8
921Record Play
Back Delete
8
921Record Delete
8Play Back
421Reply Save
3CopyNext
Message
85Delete Return to
Previous Menu
9Replay
User’s Main Menu
Return to Previous Menu
Return to Previous Menu
Return to Previous Menu
921Pager
Number Change
Mode Play Back
3
921Tel.
Number Change
Mode Play Back
3
21Change Play
Back
9Return to
Previous Menu
Return to Previous Menu
Return to Previous Menu
Play Back
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Call Recording
PBX VME
Mailbox
No. 257
When button is pushed, the call is recorded in mailbox No. 257
Internal Station 257
CONDITIONS:
Call record button
and In-Band DTMF
signaling.
Publ
ic
Net
wor
k
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Advanced Features – Further Options after a Personal Greeting
PERSONAL GREETING PROMPT
NO. 095
TONE
Script - 26
Recorded Message
Please leave a message after the tone. When finished, press star (*) for further options or simply
hang up.
*optional
Script No. 26 must be recorded and programmed,
otherwise prompt No. 154 will be heard.
Prompt 095 can be cancelled when the personal greeting is recorded.
Copyright © July 2004 by ITSwww.its-tel.com44
EAR 5000
Main Features
• Automated Attendant
• 8 Mailboxes
• 2-4 Ports
• 3 Hours of Recording Time
• 39 Script Menus (single digit dialing)
Copyright © July 2004 by ITSwww.its-tel.com45
EAR 4000
Main Features
• Automated Attendant
• 2 Mailboxes
• 2-4 Ports
• 1 Hour of Recording Time
• 39 Script Menus (single digit dialing)