•Corporate Performance ManagementBy Linking Balanced Scorecard and Six Sigma

Prepared by TECHNOLEADResearch & Development Dept.

•22 September 2005

Agenda

• About CPM

• CPM roadmap by linking BSC and 6σ

• Recommendations

• Conclusion

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1 .About CPM

• Why CPM?

• Core Components1. Strategy

2. People

3. Measures

4. Process Excellence

5. Information Technology

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2. CPM roadmapby linking BSC and 6σ

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2. CPM roadmapby linking BSC and 6σ

• Set Strategy: BSC Goals & objectives

2. CPM roadmapby linking BSC and 6σ

• Set Strategy: BSC

• Define VOC: 6σ Customer satisfaction & CTQ

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2. CPM roadmapby linking BSC and 6σ

• Set Strategy: BSC

• Define VOC: 6σ

• Deploy KPIs: BSC and 6σ Measures & metrics

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2. CPM roadmapby linking BSC and 6σ

• Set Strategy: BSC

• Define VOC: 6σ

• Deploy KPIs: BSC and 6σ

• Improve Processes: BSC and 6σ Analysis, improvement & control

2. CPM roadmapby linking BSC and 6σ

• Set Strategy: BSC

• Define VOC: 6σ

• Deploy KPIs: BSC and 6σ

• Improve Processes: BSC and 6σ

• Facilitate IT Solutions Integration & acceleration

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3. Recommendations

• Avoiding CPM pitfalls

• Enhancing CPM implementation

• Future directions

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4. Conclusion

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Thank you