Corporate Service Review

DEPARTMENT OF BUSINESS AND EMPLOYMENT

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Corporate Services Review

• Corporate Services Review (CSR)

• Program Management Office (PMO)

• Current Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Corporate Services Review

Primary objective: reduce the cost of “back-room” support services to free up $s for Government priorities

Secondary objective: improve the effectiveness of corporate services delivery

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Corporate Services Review

Completed Reviews: Accounts Payable and Receivable HR Info System HR Reporting Payroll Process Procurement Admin. RTM Workers Compensation Admin.

Reviews to come: Financial Reporting Recruitment admin Asset accounting

DEPARTMENT OF BUSINESS AND EMPLOYMENT

CSR - Recommendations

Finance Recommendations:– Electronic invoice management & Purchasing System

– Enhance TRIPS and implement across NTPS

– Review credit card policy and procedures

– Co-location of processing functions

– Pay invoices no earlier than due date

– Review Accounts Receivable credit policy

HR Recommendations:– Automation of casuals processing

– Expand usage of the One-staff application

– Enhance myHR and mandate use

– Co-locate payroll staff in Darwin

– Pursue simplification of awards/conditions

– Purchase a data warehouse to enhance reporting capacity of HRIS

– Implement Payroll Contact Centre

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Program Management Office

￭ Reduce the risk of failure.

￭ Ensure CSR projects and initiatives are delivered within a strategic framework.

￭ Provides a single integrated view of the program and progress to all stakeholders.

￭ Work collaboratively with business units to deliver effective change and subsequent benefits.

￭ To become a Centre of Excellence within DCIS, and to up skill staff within the Department in the area of project management.

DEPARTMENT OF BUSINESS AND EMPLOYMENT

PMO – Governance Structure

CSR Steering Committee

CSR Steering Committee

DBE

• Executive Board• DBE - IMC• A/S Finance Managers

DBE

• Executive Board• DBE - IMC• A/S Finance Managers

Program

Office

Program

Office

Deputy Chief Executive

Deputy Chief Executive Transactional Services

Steering Committee (adhoc)

Transactional Services Steering Committee

(adhoc)Inter-Agency

Implementation & coordination group

Inter-Agency Implementation &

coordination group

External

• CFO Forums• Finance Managers Forum• HR Forum• TRIPS User Group• PO User Group

External

• CFO Forums• Finance Managers Forum• HR Forum• TRIPS User Group• PO User Group

Project Working Group

Project Working Group

Project Working Group

Project Working Group

Project Working Group

Project Working Group

Project Working Group

Project Working Group

Project 1Project 1 Project 1Project 1 Project 1Project 1 Project 1Project 1

DCIS Business Units

DCIS Business Units

Major projects report direct to Program Office

Minor projects report direct to Business Unit

Project Co-ordination Group

Project Co-ordination Group

DEPARTMENT OF BUSINESS AND EMPLOYMENT

ELECTRONIC INVOICE MANAGEMENT SYSTEM

Project: • To implement an electronic workflow solution that will improve the

management and payment of invoices.

Benefits: • A streamlined accounts payment process.

• Greater visibility of invoice status.

• Enable quicker traceability to clients.

• Retains an audit trail.

Status: • Currently assessing tender responses.

Current Finance Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

TRAVEL REQUISITION AND INFORMATION PROCESSINGSYSTEM (TRIPS)

Project: • To implement an electronic workflow solution that will improve the management of

travel requests, calculation and payment of travel Allowances.

Benefits: • One standard travel system and process.

• Automatic calculation and quicker payment of T/A.

• Online approvals by delegates.

• Audit trail of travel, acquittals, over/under payments.

Status: • Currently implementing enhancements

• 21 agencies using TRIPS in some capacity.

Current Finance Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

PAY INVOICES NO EARLIER THAN DUE DATE

Project: • Update current Accounts Payable wizards to allow for payment on due date.

and update procedures and train staff.

Benefits: • Retain cash for as long as possible to be invested.

Status: • Completed.

Current Finance Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

PAYROLL CONTACT CENTRE

Project: • To implement a payroll contact centre. This will enable the streamlining of

calls, queries and requests to payroll services.

Benefits: • Increased focus and culture of continuous improvement and customer

service.

• Greater visibility of requests, queries and advice required of business, leading to better planning of resources and skills required to provide service.

• Increased capability to respond/ resolve queries immediately and accurately redirect second level calls.

• Increased focus for payroll staff on complex calculations through decreasing interruptions thereby reducing errors and rework of calculations.

Current HR Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

PAYROLL CONTACT CENTRE ….

Status

• Target date for Pre-Pilot to Commence 1 Jan 2009

• Target Audience – employees with payroll or leave related queries

• Evaluation of quotations from suppliers (of software) to commence this week

• Expression of interests for people to be involved in the pilot program – to be issued this week

Current HR Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

ONESTAFF ADMINISTRATION

Project: • To prepare a business case detailing the viability of centralizing the

ownership and administration of the Onestaff application.

Benefits: • Identification of appropriate resourcing, budget allocation, total cost of

ownership and human resource requirements to operate the system.

Status:• Business Case is in ‘draft’ and will be issued in the next few weeks

Current HR Projects

DEPARTMENT OF BUSINESS AND EMPLOYMENT

AUTOMATION OF CASUAL PROCESSING

Project: • Pilot of automation of casual processing for RDH based shift workers. Pilot

will be extended to other hospitals early 2009.

Benefits: • Significant reduction in effort required to manually process casuals. Number

of casual employees increased dramatically with the introduction of the intervention.

• Error rate reduction• Greater morale in the payroll team.

Status:• Currently testing the data - dual processing of pays. Expected delivery Jan

2009.

Current HR Projects