corporate social responsability, european forum,

2nd meeting round table CSR Gabriele Guglielmi

Diversity convergence and transparency of CSR practices and tools2nd meeting round table Tour operators case

–Gabriele Guglielmi– Filcams CGIL Italian workers Federation Trade, hotels, catering, services

Brusselles 22-23 September 2003

Federazione Italiana Lavoratori Commercio Alberghi Mense Servizi http://www.filcams.cgil.it http://www.lavoronelturismo.ithttp://www.filcams.cgil.it/touroperators


FILCAMS Italian Workers Federation Trade, Hotels, Catering, Services (278.908 members in 2002) is the category trade union of CGIL Italian General Confederation of Workers (5.460.532 members in 2002)FILCAMS takes care of workers in tourism and join the: European Federation of Food, Agriculture and Tourism trade unions

Union internationale des travailleurs de l’alimentation, de l’agriculture, de l’hôtellerie-restauration, du tabac et desbranches connexes



Filcams and Toi project A cautious trade union

approach to the projectWhy?

•Reporting as a short-cut to avoid a collective negotiation• no third part monitoring •The environmental approach is prevailing over social approach



The MSWG* and the work done *MultiStakeholderWorkingGroup • a continuous and patient confrontation • Richness linked to diversity• a correct synthesis’ role


a satisfactory conclusion in respect of diversity


The MSWG critical point Loss of balance between Enterprises and other membersSocial aspect disregard Enterprises’ members trained on environmental field not with human resource experienceEnvironmental ONG only UNEP resources’ lack



Guidelines : the major obstacles

to focus on the more significant indices of tourism field, among these relevant importance to :

labour exploitation of minors, that, in tourism field, can easily become

sexual exploitation of minors



Guidelines: reactions of the trade union


Practical guide “Managing Environmental and social issues

inThe Accommodation Sector”

Despite this:A positive approach to Guidelines

•Human rights •Trade union rights •Integration of the chain of suppliers and the “destination”

24 PAGES only 2 dedicated to workers !8,3%


Do we need social responsibility ? Human aspect


National Geographic September 2003 •In the world 27 mil. of slaves - •“Today in USA there are between 100 and 150 thousand slaves ” •“in in Italy The victims of this traffic can reach 100 Thousand units ”(Kevin Bales manager of “Free the Slaves”) BURMA/MYANMAR boycott’s campaign

http://www.freeburmacoalition.org/


Do we need social responsibility ? 1.The Market

In Europe from 2000 to 2002 the income of Ethical bank has raised by 300% (E-capital partners) In 2002 the 50,5% of italians (CENSIS)Made the choice of NOT buying products that are• environmental unsustainable• not respecting worker’ rights



Do we need social responsibility ? 2. The Market

E.B.I.T. Ente Bilaterale dell’Industria TuristicaIs organizing training courses for people working in the tourism sector, finalize to Qualify the supply chain of services in tourism for all clients, with a special attention to people with special needs (12% of EU population )



Do we need social responsibility ? Best Practices

•Club vacanze, one of the main italian t.o. acts as sponsor in a project finalized to improve the accessibility of Mounts Sibillini natural park to people with disabilities.

•I viaggi del Ventaglio, included in the TOI project , after environmental sustainability programme , is starting to take care of clients with special needs including clients with some kind of food allergies



We need social responsibility !

Human and social aspects Problems waiting solutionsWilling to find solutionsBest practicesThese successful experiences are realized thanks to: some managers with sensitivity managers properly qualified on the topics



Toi : which are our priorities

1.The trade union point of view• Trasparency• Dissemination• Third part monitoring

Emphasize the realization and the management of a “


“control network”


Federazione Italiana Lavoratori Commercio Alberghi Mense Servizi http://www.filcams.cgil.it http://www.lavoronelturismo.ithttp://www.filcams.cgil.it/touroperatorsA good pactice of control network:

“A CHILD IS NOT A SOUVENIR“

I’m not an object be close

to me , but respect me

ECPAT http://www.ecpat.it/codice_di_condotta.html


Toi : which are the priorities 2. The trade union point of viewIncrease the number of experts on “sustainable development” not only on Environmental but also

social sustainabilityTo get trade unions more involved Increase vocational Training on social sustainabilityHelp to create new “masters” on sustainability



the trade union’s goalIn the project

Not only Bread

but also roses


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