corporate social responsibility report · 2 this corporate social responsibility report for the...
TRANSCRIPT
Corporate Social Responsibility Report
January 28, 2011
1
The CorporateSocial Responsibility
Report
2
This Corporate Social Responsibility Report for the year 2010 is the third release by TXC Corporation.
The company’s practice and results are reported to the related interest parties in the area of social welfare,
corporate operation governance and environment safety and health.
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The CSR Report Introduction
Contents
Strategy and Vision 61.1 Statement from the executive 6
1.2 The commitment of TXC Corporation 8
1.2.1 Corporate social welfare 9
1.2.2 Corporate operation governance 9
1.2.3 Environment safety and health 11
1.3 Organization structure of Corporate Social Responsibility of TXC 12
Company Overview 132.1 Company Profile 14
2.1.1 Business logic 15
2.1.2 Market overview 16
2.1.3 Operation performance 17
2.1.4 Public association 18
2.2 Awards in 2010 18
Corporate Operation Governance 223.1 Corporate operation governance structure 23
3.2 Board of directors 26
3.2.1 Responsibilities of board of directors 27
3.2.2 Company law and regulations compliance 27
3.3 Code of conduct 29
3.3.1 Anti-corruption 30
3.3.2 Political donation 30
3.3.3 Competition in the industry 31
3.4 Risk management 31
3.4.1 Risk management policy 32
3.4.2 Organization structure of risk management 32
3.4.3 Contingency plan 33
3
TXC Corporation and Related Interest Parties 344.1 Identification of related interest parties and communication 34
4.2 Employees 37
4.2.1 Recruiting 37
4.2.2 Appointment 40
4.2.3 Training and development 41
4.2.4 Salaries and benefits 44
4.2.5 Employee relations 45
4.2.6 Health and Care 48
4.2.7 Safety 54
4.3 Society 57
4.3.1 Environment safety and health general policy 57
4.3.2 Corporate social responsibilities 57
4.3.3 Relation with community 57
4.4 Shareholders 58
4.4.1 Protection of shareholders’ equity 58
4.4.2 Enhancement of transparency of information 58
4.5 Customers 59
4.5.1 Customer relationship management 59
4.5.2 Customer privacy 60
4.5.3 Product liability insurance 60
4.6 Suppliers 61
4.6.1 Selection of suppliers 61
4.6.2 Negotiation of content of contract 61
4.6.3 Supplier diversity 61
4.6.4 Supplier information 61
4.6.5 Product features 61
4.6.6 Order continuity 62
4.7 Government and regulatory agencies 62
4.7.1 Degree of regulatory compliance 62
4.7.2 Environment protection 63
4.7.3 Fulfillment of tax obligation 63
4.7.4 Degree of policy co-ordination 63
4.8 Competition in the industry 63
4.8.1 Strategy plan 63
4.8.2 New Product and technology/royalty 63
4
Environment Safety and Health 645.1 Environment protection plan and management 65
5.1.1 Environment protection plan 65
5.1.2 Environment protection management 67
5.2 Implementation of environment protection 71
5.2.1 Greening plant 71
5.2.2 Pollution prevention 71
5.2.3 Implemented internal concept of environment protection 75
5.2.4 Implemented external concept of environment safety and health 81
5.2.5 Green accounting 82
5.3 Greenhouse gas inventory 82
5.3.1 Organization structure of implementation committee of greenhouse gas inventory 83
5.3.2 Emission boundary 83
5.3.3 Greenhouse gas inventory data 84
5.4 Carbon footprint inventory 88
5.4.1 Product carbon footprint inventory data 88
5.5 Energy management system 89
5.6 Green products 89
5.6.1 No hazardous substances goal 90
Social Welfare 916.1 Public welfare and charity 91
6.2 Environment and protection 93
6.3 Arts and culture 95
6.4 Education and research 95
Plans and Prospects 987.1 Green operation aspect 98
7.2 Occupational safety and health aspect 98
7.3 Public welfare activity aspect 98
7.4 Environment protection aspect 98
7.5 Employee participation aspect 98
Appendix 99Independent assurance opinion statement 99
GRI Indicator Index 102
5
6
The Corporate Social Responsibility Report
Strategy and Vision
1.1 Statement from Executive
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7
The Corporate Social Responsibility Report
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Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêåáåÖ=~åÇ=ÉåîáêçåãÉåí=ë~ÑÉíó=ÜÉ~äíÜK==eçïÉîÉêI=íÜÉ=~Åíì~ä=éÉêÑçêã~åÅÉ=áë=ëÜçïå=~ë
ïÉäÑ~êÉ=~ÅíáîáíáÉëI=êÉäÉî~åí=ëóëíÉã=ÅÉêíáÑáÅ~íÉë=~åÇ=ÉãéäçóÉÉë�=ë~ÑÉíó=ïçêâéä~ÅÉëK==få=çêÇÉê=íç=éêçãçíÉ=íÜÉ
ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåí=çÑ=íÜÉ=ëçÅáÉíó=~åÇ=íÜÉ=ÅçìåíêóI=ïÉ=ïáää=ÅçåíáåìÉ=íç=Çç=çìê=ÄÉëí=íç=ëìééçêí=éêáã~êó
ëÅÜççä=ÉÇìÅ~íáçå=~åÇ=ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=äçÅ~ääó=åÉ~ê=~í=mÉá=qçì=~åÇ=~í=máåÖ=`ÜÉåÖ=ïÜÉêÉ=íÜÉ=Åçãé~åó=áë
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íç=äÉ~îÉ=ïÉää=äáîáåÖ=ÉåîáêçåãÉåí=Ñçê=ÑçääçïáåÖ=ÖÉåÉê~íáçåëI=íÜÉ=Åçãé~åó=ëí~êíÉÇ=~í=ëçä~ê=ÉåÉêÖó=ëóëíÉã=éä~åJ
åáåÖ=áå=OMNM=ïÜÉå=~=åÉï=éä~åí=ëÉíJìéK=pí~êíáåÖ=~í=OMNNI=ïÉ=Ü~îÉ=ÄÉÉå=ÇÉîÉäçéáåÖ=éêçÇìÅíë=çÑ=ëçä~ê=ÉåÉêÖó
ëÉêáÉë=~åÇ=ÉåÉêÖó=ë~îáåÖK==tÉ=~äëç=íêó=íç=êÉÅÉáîÉ=ÅÉêíáÑáÅ~íÉë=çÑ=ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉã=EfplRMMMNF=~åÇ
ÄìëáåÉëë=ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí=ëóëíÉã=E_pORVVVFK=cìêíÜÉêãçêÉI=ïÉ=Öç=íÜêçìÖÜ=ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí
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8
The Corporate Social Responsibility Report
1.2 The commitment of TXC Corporation
páåÅÉ=íÜÉ=ÑçìåÇáåÖ=çÑ=qu`I=ïÉ=Ü~îÉ=äçåÖ=ÉñéÉÅíÉÇ=íç=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=~ë=~=ÖççÇ=Åçêéçê~íÉ=ÅáíáòÉå=ïÜáäÉ=áå
éìêëìáí=çÑ=Åçêéçê~íÉ=ÖêçïíÜ=~åÇ=ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåíK==lå=ÜçåçêáåÖ=ÅçããáíãÉåíI=ïÉ=Ü~îÉ=ÅçåëáëíÉåíäó
~ÇÜÉêÉÇ=íç=çìê=çéÉê~íáçå=éêáåÅáéäÉ=íçï~êÇ=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=Åçãé~åáÉëI=ëìééçêí=ëçÅá~ä=ÄÉåÉÑáí=~åÇ
ÉåîáêçåãÉåí~ä=éêÉëÉêî~íáçåK==få=êÉÅÉåí=óÉ~êëI=ÑçääçïáåÖ=~ííÉåíáçå=íç=íçéáÅë=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ
Ä~ëÉÇ=çå=çìê=ÅçåîáÅíáçå=~åÇ=ãáëëáçå=Ñçê=íÜÉ=ëçÅáÉíó=~åÇ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=áåíÉêå~ääó=íÜÉ=Åçãé~åó=Ü~ë
~ÅíáîÉäó=éêçãçíÉÇ=ÖêÉÉå=éêçÇìÅí=ÇÉëáÖå=~åÇ=éìÄäáÅáíó=ïçêâ=çÑ=î~êáçìë=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=ÉîÉåíë=ëç=~ë
íç=ëÉêîÉ=çìê=Åçêéçê~íÉ=êÉëéçåëáÄáäáíó=Ñçê=éêçíÉÅíáçå=çÑ=íÜÉ=ÉåîáêçåãÉåíK
_~ëÉÇ=çå=íÜÉ=ÖìáÇÉäáåÉ=çÑ=�ïÜ~í=áë=í~âÉå=Ñêçã=ëçÅáÉíó=áë=ìëÉÇ=áå=íÜÉ=áåíÉêÉëíë=çÑ=ëçÅáÉíóI�=ïáíÜáå=íÜÉ=ëÅçéÉ
çìê=Å~é~ÄáäáíóI=qu`=ïáää=ÅçåíáåìÉ=íç=ëÉêîÉ=ëçÅáÉíó=~åÇ=íÜÉ=éìÄäáÅ=~åÇ=ÑÉÉÇÄ~Åâ=êÉëìäíë=íç=ÉãéäçóÉÉëI=ÅìëíçãJ
Éêë=~åÇ=íÜÉ=Çáë~Çî~åí~ÖÉÇ=ëçÅá~ä=ÖêçìéëI=é~êíáÅìä~êäó=ÖáîáåÖ=éêáçêáíó=íç=Ä~ëáÅ=ÉÇìÅ~íáçåI=~åÇ=ã~âÉ=ÅçåíêáÄìJ
íáçåë=íç=ëçÅáÉíó=áå=ÑìäÑáääáåÖ=çìê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK==_~ëÉÇ=çå=íÜÉ=~ÄçîÉ=ÇÉëÅêáéíáçåI=íÜÉ=`çãé~åóDë
ÅçããáíãÉåí=íç=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=Ñêçã=íÜÉ=�`çêéçê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó�I=�`çãé~åó
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ëìãã~êáòÉÇ=~ë=ÑçääçïëW
9
The Corporate Social Responsibility Report
1.2.1 Corporate social WelfareqÜÉ=Åçãé~åó=ÜçäÇë=Ççåçê=~ÅíáîáíáÉë=~ååì~ääó=~ë=~=ëéÉÅáÑáÅ=íçéáÅ=Ñçê=éêáã~êó=ëÅÜççäë=ïÜÉêÉ=~í=q~áéÉá
~åÇ=máå=`ÜÉåÖ=åÉ~êJ=íÜÉ=Åçãé~åó�ë=äçÅ~íáçåK==få=OMMU=ïÉ=Ççå~íÉÇ=í~ÄäÉï~êÉ=~ë=~=ã~áå=~ñáë=íç
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~áã=íç=Çç=áí=ëí~êíáåÖ=Ñêçã=ÅÜáäÇêÉåK==få=OMMV=ïÉ=ÜÉäÇ=~=Ä~ëâÉíÄ~ää=Ççå~íáçå=íç=éêçãçíÉ=ëéçêíë=~åÇ=íç
ÇÉîÉäçé=éÜóëáÅ~ä=ÑáíåÉëëK==qÜáë=áë=íç=ÅçåÑçêã=ïáíÜ=íÜÉ=éêçãçíáçå=çÑ=ëéçêí=ÅçåÅÉéí=çÑ=läóãéáÅ=Ö~ãÉë
~åÇ=tçêäÇ=Ö~ãÉëK=få=íÜÉ=ãÉ~å=íáãÉ=ïÉ=ëìééçêíÉÇ=ÖçîÉêåãÉåí�ë=Å~ää=Ñçê=íÜÉ=ÇÉîÉäçéãÉåí=çÑ=Ä~ëÉÄ~ääK
qÜÉ=Åçãé~åó=Ççå~íÉÇ=íç=Ä~ëÉÄ~ää=ÉèìáéãÉåíë=~åÇ=åÉÅÉëë~êó=ÑìåÇáåÖ=íç=içiç=Ä~ëÉÄ~ää=áå=çêÇÉê=íç
ÇÉäáîÉê=íÜÉ=Ñä~ãÉ=çÑ=íÜÉ=Ä~ëÉÄ~ää=ëéçêíK=mäÉ~ëÉ=êÉÑÉê=íç=íÜÉ=ïÉÄëáíÉ=Ñçê=íÜÉ=ëçÅá~ä=ïÉäÑ~êÉ=~ë=http://
www.txccorp.com/tw/h_csr/07.html
1.2.2Corporate operation governanceqÜÉ=Åçãé~åó=Ü~ë=Öçí=^H=êÉï~êÇ=çÑ=fåÑçêã~íáçå=aáëÅäçëìêÉ=bî~äì~íáçå=Ñçê=ä~ëí=íÜêÉÉ=ÅçåëÉÅìíáîÉ
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ïáää=ÄÉ=~äëç=êÉäÉ~ëÉÇ=çå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉK==få=~ÇÇáíáçå=íç=íÜáëI=íÜÉ=ëÉÅçåÇ=îÉêëáçå=çÑ=`fp
ëéÉÅáÑáÅ~íáçå=áå=`ÜáåÉëÉ=~åÇ=båÖäáëÜ=áëëìÉÇ=íç=ìåáÑó=íÜÉ=ìëÉ=çÑ=ÉñíÉêå~ä=Åçêéçê~íÉ=äçÖçK==tÉ=ÉñéÉÅí
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Éêå~åÅÉ=Äó=q~áï~å=`çêéçê~íÉ=dçîÉêå~åÅÉ=^ëëçÅá~íáçå=Eq`d^FK==tÉ=Ü~îÉ=çÄí~áåÉÇ=íÜÉ=ÅÉêíáÑáÅ~íÉ
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Protection of shareholders
NK qÜÉ=Åçãé~åó=Ü~ë=ÄÉÉå=~äï~óë=Å~ääë=~=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêë=~ÅÅçêÇáåÖ=íç=ä~ïë=~åÇ=êÉÖìä~J
íáçåë=Ñçê=ãìíì~ä=ÅçããìåáÅ~íáçå=ïáíÜ=ëÜ~êÉÜçäÇÉêëK==^ååçìåÅÉãÉåí=áë=ã~ÇÉ=TO=Ç~óë=ÄÉÑçêÉ=íÜÉ
ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==kçíáÅÉ=áë=ëÉåí=PM=Ç~óë=ÄÉÑçêÉ=íÜÉ=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==^ÖÉåÇ~
~åÇ=~ååì~ä=êÉéçêí=~êÉ=êÉ~Çó=íç=ÄÉ=âÉéí=~í=íÜÉ=Åçãé~åó=~åÇ=vì~åí~=pÉÅìêáíáÉë=ëíçÅâ=~ÖÉåíI=ïÜáÅÜ
áë=~ååçìåÅÉÇ=NR=Ç~óë=ÄÉÑçêÉ=íÜÉ=ãÉÉíáåÖ=çÑ=ëÜ~êÉÜçäÇÉêëK==pÜ~êÉÜçäÇÉêë�ãÉÉíáåÖ=ãáåìíÉë=áë
ëÉåí=áå=OM=Ç~óë=~ÑíÉê=íÜÉ=ãÉÉíáåÖK==qÜÉ=êÉäÉî~åí=áåÑçêã~íáçå=áë=âÉéí=áå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉ
Ñçê=ÇáëÅäçëìêÉK=qÜÉêÉ=~êÉ=îçáÅÉ=êÉÅçêÇë=éêçîáÇÉÇ=íç=ëÜ~êÉÜçäÇÉêë=Ñçê=áåèìáêóK==^åÇ=ÄìáäÇ=ìé=~
éêáî~íÉ=ã~áä=Äçñ=Ñçê=ëÜ~êÉÜçäÇÉêë�=nC^KI=qÜÉ=ka^=Åçåíê~Åí=áë=ÉåÖ~ÖÉÇ=ïáíÜ=ÇáêÉÅíçêë=~åÇ
ëìéÉêîáëçêë=íç=ëíêÉåÖíÜÉå=íÜÉ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉK=få=êÉÅÉåí=óÉ~êëI=íÜÉ=~ííÉåÇ~åÅÉ
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10
The Corporate Social Responsibility Report
OK qÜÉ=Åçãé~åó=Ü~ë=é~áÇ=~ííÉåíáçå=íç=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉ=~ãçåÖ=íÜÉ=êÉä~íÉÇ=é~êíáÉëK
qÜÉêÉ=ïÉêÉ=~Çãáåáëíê~íáçå=êÉÖìä~íáçåë=çÑ=ÄìëáåÉëë=íê~ÇáåÖ=Ñçê=êÉä~íÉÇ=é~êíáÉëI=ëéÉÅáÑáÅ=Åçãé~J
åáÉë=~åÇ=Öêçìé=Åçãé~åáÉë=áå=cÉÄêì~êó=OMMSK==qÜÉêÉ=ïÉêÉ=~äëç=ãçêÉ=~Çãáåáëíê~íáçå=êÉÖìä~íáçåë
ëìÅÜ=~ë=Ñáå~åÅÉ=ëí~åÇ=éêçÅÉÇìêÉë=áå=êÉä~íÉÇ=é~êíáÉëI=êáëâ=ã~å~ÖÉãÉåí=çéÉê~íáçå=éêçÅÉÇìêÉëI
ëìÄëáÇá~êáÉë=ëìéÉêîáëáçå=éêçÅÉÇìêÉë=~åÇ=ÉíÅK
Enhanced transparency of information
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íÜêÉÉ=ÅçåëÉÅìíáîÉ=óÉ~êë=Ñ~ääáåÖ=Ñêçã=ÑáÑíÜ=íç=ëÉîÉåíÜ=ëáåÅÉ=íÜÉ=áåáíá~íáçå=çÑ=Éî~äì~íáçå=çÑ=Åçãé~åó
áåÑçêã~íáçå=ÇáëÅäçëìêÉK==få=íÜÉ=ãÉ~åíáãÉI=íÜÉ=Åçãé~åó=Ü~Ç=ÄÉÉå=ëÉäÉÅíÉÇ=~ë=ãçêÉ=íê~åëé~êÉåí=çåÉ=çå
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~íáçå=çÑ=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉ=íÜáë=óÉ~ê=~åÇ=çåÅÉ=~Ö~áå=íç=çÄí~áå=íÜÉ=`dSMMR=ÅÉêíáÑáÅ~íÉK
fí=éêççÑë=íÜ~í=íÜÉ=Åçãé~åó=Ü~ë=Öçí=ãçêÉ=éÉêÑÉÅí=çå=Åçêéçê~íÉ=çéÉê~íáçå=ÖçîÉêå~åÅÉK
Enhanced the function of the board of directors
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Discipline and communication in management
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OK qç=áãéäÉãÉåí=áåíÉêå~ä=Åçåíêçä=ëóëíÉã=~åÇ=áåíÉêå~ä=~ìÇáíáåÖ=Äó=ä~ï
11
The Corporate Social Responsibility Report
Respect of interest and social responsibility for related interest parties
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1.2.3 Environment safety and healthfå=äáåÉ=ïáíÜ=áåíÉêå~íáçå~ä=íêÉåÇëI=íÜÉ=Åçãé~åó=Ü~ë=Öçí=íÜÉ=ÑçääçïáåÖ=ÅÉêíáÑáÅ~íÉëW=íÜÉ=ÅÉêíáÑáÅ~íÉ=çÑ
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12
The Corporate Social Responsibility Report
1.3 Organization structure of Corporate SocialResponsibility of TXC
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13
The Corporate Social Responsibility Report
Company Overview
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14
The Corporate Social Responsibility Report
2.1 Company Profile
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
Worldwide locations:
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18
The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
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23
The Corporate Social Responsibility Report
3.1 Corporate operation governance structure
24
The Corporate Social Responsibility Report
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nì~äáíó ^ååì~ä=ïçêâ=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=çÑ=a``=ÅÉåíÉêK^ëëìê~åÅÉ mä~ååáåÖ=~åÇ=áãéçêíáåÖ=ã~íÉêá~äëI=Åçåíêçä=~åÇ=áåëéÉÅíáçå=çÑ=íÜÉ=èì~äáíó=ïÜÉå=ìåÇÉêí~âáåÖ=ã~åìÑ~ÅíìêáåÖI`ÉåíêÉ éêçÇìÅí=~ëëÉãÄäáåÖ=~åÇ=ëÜáéãÉåí=çÑ=ÜçãÉJã~ÇÉ=ÅÜáéK
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25
The Corporate Social Responsibility Report
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mêçÇìÅí=éä~ååáåÖ=~åÇ=áãéäÉãÉåí~íáçå=éêçÅÉëëÉëKpÉí=ÄìëáåÉëë=Eë~äÉëI=ÅçëíI=èì~äáíóF=Öç~äëI=ëíê~íÉÖáÅ=éä~ååáåÖK
^ìíçãçíáîÉ eÉäé=ã~êâÉíáåÖ=ÄìëáåÉëë=ìåáí=íç=ÇÉîÉäçé=ÅìëíçãÉê=~åÇ=ã~êâÉíKmêçÇìÅíë kÉï=éêçÇìÅíë=íç=íÜÉ=ã~êâÉí=~åÇ=ÅìëíçãÉê=ÇÉîÉäçéãÉåíKaáîáëáçå mêçÇìÅí=ë~ãéäÉë=~åÇ=íÉÅÜåáÅ~ä=ëìééçêíK
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26
The Corporate Social Responsibility Report
3.2 Board of directors
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ïÜç=áë=îçíÉÇ=Äó=íÜÉ=ãÉãÄÉêë=çÑ=íÜÉ=ÇáêÉÅíçêëI=Ü~ë=~=íÉêã=çÑ=íÜêÉÉ=óÉ~êëK==^í=íÜÉ=éêÉëÉåíI=íÜÉ=ÇáêÉÅíçê=çÑ=íÜÉ
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ã~å=íÜêçìÖÜ=íÜÉ=ã~áä=~åÇ=íÉäÉéÜçåÉ=Åçåí~Åí=~ë=ëÜçïå=áå=íÜÉ=Åçãé~åó=ïÉÄëáíÉI=áå=çêÇÉê=íç=Ñìääó=êÉÑäÉÅí=íÜÉ
Åçãé~åóDë=çéÉê~íáçå~ä=åÉÉÇë=ïÜáÅÜ=ãáÖÜí=åÉÉÇ=íç=ÄÉ=~ÇàìëíÉÇ=çê=~ãÉåÇÉÇK==cìêíÜÉêãçêÉI=ÉñíÉêå~ä=ÅìëíçãÉêë
Å~å=~äëç=ÅçããìåáÅ~íÉ=ïáíÜ=íÜÉ=�ÅìëíçãÉê=êÉéêÉëÉåí~íáîÉ�=ïÜáÅÜ=áë=ëÉí=ìé=Äó=íÜÉ=Åçãé~åó�ë=ÄìëáåÉëë=~åÇ
ã~êâÉíáåÖ=ìåáíK==^ë=Ñçê=Åçêéçê~íÉ=ÄçÇáÉëI=íÜÉ=Åçãé~åó=~äëç=Å~êêáÉë=çìí=Éñéä~å~íáçåë=íÜêçìÖÜ=íÜÉ=êÉä~íáçåëÜáé=çÑ
áåîÉëíçêëI=~åÇ=ìéäç~ÇÉÇ=íÜÉ=ä~íÉëí=áåÑçêã~íáçå=çåíç=íÜÉ=Åçãé~åó=ïÉÄëáíÉI=Ñçê=íÜÉ=éìêéçëÉ=çÑ=ÑêÉÉ=îáÉïáåÖK==^ë
Ñçê=çìê=áåíÉêå~ä=ëí~ÑÑëI=íÜÉó=Å~å=ÉñéêÉëë=íÜÉáê=îáÉïë=çê=çÑÑÉê=ëìÖÖÉëíáçåë=íÜêçìÖÜ=Éã~áäë=çê=íÜêçìÖÜ=ÉãéäçóÉÉ
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êÉÅÉáîÉÇ=~åó=Åçãéä~áåí=Å~ääëI=~åÇ=Ü~ë=ÅçåÇìÅíÉÇ=ãçêÉ=íÜ~å=PM=fåîÉëíçê=̀ çåÑÉêÉåÅÉëK==̂ ë=Ñçê=áåíÉêå~ä=ÅçääÉ~ÖìÉëI
íÜÉ=éêçéçëÉÇ=êÉèìáêÉãÉåíë=ïÉêÉ=ãÉí=áå=íÜÉáê=êçìíáåÉ=çéÉê~íáçåëI=~åÇ=íÜÉêÉ=áë=åç=êáëâ=çÑ=ÄêÉ~âáåÖ=~åó=ä~ïI=Ñçê
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tÜÉêÉáåI=`Ü~áêã~å=jêK=iáå=gáåÄ~ç=Ü~ë=åÉ~êäó=íÜêÉÉ=ÇÉÅ~ÇÉë=çÑ=ÉñéÉêáÉåÅÉ=áå=íÜÉ=èì~êíò=áåÇìëíêóI=~åÇ=äÉ~Çë=íÜÉ
íÉÅÜåçäçÖó=çÑÑáÅÉê=jêK=i~åÇ~ì=`Ü~åÖ=íç=àçáåíäó=êÉëéçåëáÄäÉ=Ñçê=íÜÉ=í~ëâ=çÑ=éêçÇìÅí=éä~ååáåÖ=~åÇ=oCaK==^ë=Ñçê
ã~êâÉíáåÖ=~åÇ=ë~äÉëI=éä~åí=çéÉê~íáçåë=~åÇ=êÉä~íÉÇ=äçÖáëíáÅë=ëìééçêíI=íÜÉëÉ=~êÉ=íÜÉ=àçÄ=çÑ=íÜÉ=ã~å~ÖáåÖ=ÇáêÉÅíçêI
ïÜç=Ü~ë=ãçêÉ=íÜ~å=íïÉåíó=óÉ~êë=çÑ=ÉñéÉêáÉåÅÉ=áå=íÜÉ=èì~êíò=áåÇìëíêóK==qÜÉëÉ=íïç=ãÉå=ïçêâÉÇ=íçÖÉíÜÉê=íç
~ÅÜáÉîÉ=íÜÉ=~áã=çÑ=éêçÑÉëëáçå~ä=ÅçãéäÉãÉåí~íáçåK=få=~ÇÇáíáçåI=íÜÉ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçê=çÑ=íÜÉ=Åçãé~åóI=mêçJ
ÑÉëëçê=vì=pÜ~åÖïìI=ÜÉäÇ=~=mÜKaK=áå=Ñáå~åÅá~ä=ëíìÇáÉë=Ñêçã=íÜÉ=råáîÉêëáíó=çÑ=_áêãáåÖÜ~ãI=rKhK=cìêíÜÉêãçêÉI
ÜÉ=ÅìêêÉåíäó=ÜçäÇë=íÜÉ=éçëáíáçå=çÑ=mêçÑÉëëçê=çÑ=fåÑçêã~íáçå=j~å~ÖÉãÉåí=~í=íÜÉ=k~íáçå~ä=q~áï~å=råáîÉêëáíó=çÑ
qÉÅÜåçäçÖóK==cçê=íÜáë=êÉ~ëçåI=ÜÉ=áë=~å=ÉñéÉêí=áå=ÄçíÜ=íÜÉ=ÑáÉäÇ=çÑ=Ñáå~åÅÉ=~åÇ=áåÑçêã~íáçå=ã~å~ÖÉãÉåíK==^ë=Ñçê
íÜÉ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçê=jêK=pÜÉå=náåÖÑ~åÖI=ÜÉ=ìëÉÇ=íç=ÜÉäÇ=íÜÉ=éçëáíáçå=çÑ=îáÅÉ=éêÉëáÇÉåí=çÑ=íÜÉ=m~ÅáÑáÅ
pÉÅìêáíáÉë=EëÜ~êÉëF=Åçãé~åóX=ã~å~ÖáåÖ=ÇáêÉÅíçê=çÑ=ve=ÉäÉÅíêçåáÅë=áåÇìëíêó=EëÜ~êÉëFI=~åÇ=ÅìêêÉåíäó=ÜÉäÇ=íÜÉ
éçëí=çÑ=íÜÉ=`Ü~áêã~å=eçåÖëÜÉåÖ=qÉÅÜåçäçÖóK==eÉ=Ü~ë=ã~åó=óÉ~êë=çÑ=ÉñéÉêáÉåÅÉ=çÑ=éê~ÅíáÅ~ä=çéÉê~íáçåë=áå=íÜÉ
éä~åíI=íÜÉêÉÑçêÉI=Å~å=ÜÉäé=íÜÉ=Åçãé~åó=íç=éêçîáÇÉ=íÜÉ=åÉÅÉëë~êó=äÉîÉä=çÑ=ã~å~ÖÉãÉåí=ëìÖÖÉëíáçåëK==^ë=Ñçê=íÜÉ
êÉã~áåáåÖ=ÇáêÉÅíçêë=çÑ=jêK=dÉ=qá~åòçåÖI=jêK=`ÜÉå=nìÉ=pÜ~åÖñáåÖI=~åÇ=jêK=dìç=uáìñìãI=É~ÅÜ=Ü~ë=íÜÉ
ÉñéÉêíáëÉ=áå=íÜÉ=ÑáÉäÇ=çÑ=ÅçåëìãÉê=ÉäÉÅíêçåáÅë=ã~êâÉíáåÖ=~åÇ=ÄìëáåÉëë=ÇÉîÉäçéãÉåíI=êÉëéÉÅíáîÉäóK==^ë=Ñçê=íÜÉ
27
The Corporate Social Responsibility Report
äÉÖ~ä=ÇáêÉÅíçê=eçåÖ=aáåÖ=sÉåíìêÉI=áí=áë=íÜÉ=Å~éáí~ä=êÉáåîÉëíãÉåí=Åçãé~åó=çÑ=rj`=dêçìéK=cçê=íÜáë=êÉ~ëçåI=áí
Ü~ë=íÜÉ=éê~ÅíáÅÉ=ÉñéÉêáÉåÅÉ=áå=íÜÉ=ÑáÉäÇ=çÑ=ã~êâÉí=Çóå~ãáëã=~ë=ïÉää=~ë=éêçÑÉëëáçå~ä=áåÇìëíêó=áåîÉëíãÉåíK==få
~åó=Å~ëÉI=Äó=~ééçáåíáåÖ=éÉçéäÉ=ïáíÜ=éê~ÅíáÅ~ä=ÉñéÉêáÉåÅÉ=áå=íÜÉ=áåÇìëíêó=çê=éÉçéäÉ=ïáíÜ=ëÅÜçä~êäó=Ä~ÅâÖêçìåÇ
áåíç=íÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêëI=íÜÉ=Åçãé~åó=áë=~ÄäÉ=íç=ëìÑÑáÅáÉåíäó=áÇÉåíáÑó=íÜÉ=ÅÜ~åÖÉë=áå=íÜÉ=éçäáíáÅëI=ÉÅçåçãóI
ëçÅáÉíóI=ëÅáÉåÅÉ=~åÇ=íÉÅÜåçäçÖóI=áå=çêÇÉê=íç=~Çàìëí=íÜÉ=Åçãé~åóDë=áåíÉêå~ä=êìäÉëI=ëìÅÜ=~ë=ÉãéäçóÉÉ=ã~åì~äëI
ÅçÇÉë=çÑ=ÅçåÇìÅíI=ÉãÉêÖÉåÅó=êÉëéçåëÉ=éä~åëI=áå=~ÇÇáíáçå=íç=Ñìääó=Öê~ëé=íÜÉ=ÑìíìêÉ=íÜêçìÖÜ=íÜÉ=éçëëÉëëáçå=çÑ=íÜÉ
áåíÉêå~íáçå~ä=ëí~åÇ~êÇ=ÅÉêíáÑáÅ~íáçå=êÉèìáêÉãÉåíëI=~åÇ=~ÅíáåÖ=áå=~Çî~åÅÉK=^ë=Ñçê=íÜÉ=êÉëí=çÑ=ëÉåáçê=ã~å~ÖÉêëI
É~ÅÜ=Ü~ë=íÜÉáê=çïå=ÇìíáÉë=~åÇ=èì~äáÑáÅ~íáçåë=~ë=êÉèìáêÉÇ=íç=ëìáí=Üáëê=éçëíK=cìêíÜÉêãçêÉI=íÜÉáê=~Äáäáíó=ïáää=~äëç=ÄÉ
~ëëÉëëÉÇ=É~ÅÜ=óÉ~ê=íÜêçìÖÜ=âÉó=éÉêÑçêã~åÅÉ=áåÇáÅ~íçêëI=ïÜáÅÜ=áë=íÜÉ=ëí~åÇ~êÇ=ìåáí=Ñçê=~ëëÉëëáåÖ=íÜÉáê
éÉêÑçêã~åÅÉK
3.2.1 Responsibilities of board of directorsqÜÉ=ÅçåíáåìÉÇ=~åÇ=ëìëí~áå~ÄäÉ=ã~å~ÖÉãÉåí=çÑ=~=Åçãé~åó=ã~áåäó=ÅçãÉë=Ñêçã=~=ëíÉ~Çó=ã~å~ÖáåÖ
ÇáêÉÅíáçå=~ë=ïÉää=~ë=íÜÉ=áãéäÉãÉåí~íáçå=çÑ=ëóëíÉã=~åÇ=ÅçåíêçäK==^ë=Ñçê=íÜÉ=ÇáêÉÅíáçå=çÑ=ÇÉîÉäçéãÉåí
çÑ=éêçëéÉÅíáîÉ=ÄìëáåÉëëI=áí=ÇÉéÉåÇë=çå=íÜÉ=ìåÇÉêëí~åÇáåÖ=íçï~êÇë=íÜÉ=ã~êâÉí=Äó=íÜÉ=_ç~êÇ=çÑ=aáêÉÅJ
íçêë=~åÇ=íÜÉ=j~å~ÖÉãÉåí=ëÉÅíçêK==_ç~êÇ=êÉëéçåëáÄáäáíáÉë=áåÅäìÇÉ=ëìéÉêîáëáçåI=ÇÉíÉêãáåáåÖ=ã~å~ÖÉJ
ãÉåí=ÇáêÉÅíáçå=~åÇ=ïçêâ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=ã~êâÉí=ÇÉã~åÇK==cìêíÜÉêãçêÉI=áí=áë=~äëç=åÉÅÉëë~êó=íç
~ééçáåí=Å~é~ÄäÉ=~åÇ=ÅçãéÉíÉåí=ã~å~ÖáåÖ=äÉîÉä=ÉñÉÅìíáîÉ=íç=Å~êêó=çìí=íÜÉ=ã~å~ÖÉãÉåí=ëíê~íÉÖáÉë=çÑ
íÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêëI=íç=ÉåëìêÉ=ÖççÇ=ÄìëáåÉëë=êÉëìäíëK==qç=ÉåëìêÉ=ÖççÇ=ã~å~ÖÉãÉåí=êÉëìäíëI=íÜÉ
_ç~êÇ=çÑ=aáêÉÅíçêë=ïçìäÇ=êÉÖìä~êäó=äáëíÉå=íç=íÜÉ=êÉéçêí=çÑ=íÜÉ=ã~å~ÖÉãÉåí=íÉ~ã=çå=~=èì~êíÉêäó=Ä~ëáëK
fëëìÉë=çÑ=íÜÉ=êÉéçêí=áåÅäìÇÉ=ÉÅçåçãáÅ=ÉåîáêçåãÉåíI=Ñáå~åÅÉI=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=ëçÅá~ä
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Å~êêáÉÇ=çìí=Ñçê=î~êáçìë=êáëâë=~ëëçÅá~íÉÇ=ïáíÜ=íÜÉ=ã~å~ÖÉãÉåíI=áå=çêÇÉê=íç=ã~âÉ=ëìêÉ=íÜ~í=íÜÉ=ÄìëáåÉëë
ÇáêÉÅíáçå=~åÇ=áíë=ÇÉ~ä=áë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=ã~êâÉí=~åÇ=áåÇìëíêó=íêÉåÇëK==jÉ~åïÜáäÉI=íÜÉ=Äç~êÇ=çÑ
ÇáêÉÅíçêë=ïáää=~äëç=~ëëÉëëI=áå=íÜÉ=åÉñí=ëÉ~ëçåI=çå=íÜÉ=êÉäÉî~åí=ïçêâë=ÇçåÉ=~í=íÜÉ=éêÉîáçìë=ëÉ~ëçåK==qÜÉ
ã~áå=éçáåí=çÑ=~ëëÉëëãÉåí=áë=íç=ÅÜÉÅâ=ïÜÉíÜÉê=íÜÉ=ïçêâë=~êÉ=ÉÑÑÉÅíáîÉ=~åÇ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ
ÄìëáåÉëë=êÉèìáêÉãÉåíëI=áå=çêÇÉê=íç=ëìéÉêîáëÉ=íÜÉ=ã~å~ÖÉãÉåí=íÉ~ã=íç=ã~âÉ=íÜÉ=åÉÅÉëë~êó=~ÇàìëíãÉåíëK
3.2.2 Company law and regulations complianceqÜÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=çÑ=íÜÉ=Åçãé~åó=áë=áå=Åçãéäá~åÅÉ=ïáíÜ=äçÅ~ä=ä~ïë
~åÇ=êÉÖìä~íáçåëI=áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=éêçéÉê=~åÇ=åçêã~ä=çéÉê~íáçåK==qÜÉ=ã~å~ÖÉãÉåí=êÉëìäí=ïáää
ÄÉ=Ñìääó=ÇáëÅäçëÉÇ=çå=íÜÉ=Åçãé~åó�ë=ïÉÄëáíÉ=~ë=ïÉää=~ë=çå=~ååì~ä=êÉéçêíëK==^ë=Ñçê=ëìÖÖÉëíáçåë=~åÇ
êÉÅçããÉåÇ~íáçåë=Äó=íÜÉ=é~êíáÉë=çÑ=áåíÉêÉëíI=íÜÉ=Åçãé~åó=~äëç=Ü~ë=~=ÇÉëáÖå~íÉÇ=ëéçâÉëã~å=íç=êÉJ
ëéçåÇ=íç=íÜÉëÉ=èìÉêáÉëK==qÜáë=Å~å=ÉÑÑÉÅíáîÉäó=~îçáÇ=Ç~ã~ÖÉ=íç=íÜÉ=Åçãé~åó=Äó=ìåáÇÉåíáÑáÉÇ=êáëâëK=få
~ÇÇáíáçåI=íÜÉ=Éã~áä=~ÇÇêÉëë=çÑ=íÜÉ=ëìéÉêîáëçêë=~åÇ=áåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~êÉ=~äëç=~î~áä~ÄäÉ=çå=íÜÉ
Åçãé~åó�ë=ïÉÄëáíÉI=áå=çêÇÉê=íç=ã~áåí~áå=ÅçããìåáÅ~íáçå=ïáíÜ=~ää=é~êíáÉë=çÑ=áåíÉêÉëí=~åÇ=âÉÉé=íÜÉ
Åçãéä~áåí=ÅÜ~ååÉä=çéÉåK
28
The Corporate Social Responsibility Report
^ë=Ñçê=êìäÉë=çÑ=éêçÅÉÇìêÉ=Ñçê=íÜÉ=Äç~êÇ=çÑ=ÇáêÉÅíçêëI=íÜÉ=`çãé~åó=ëÜ~ää=ÅçåîÉåÉ=~=ãÉÉíáåÖ=áå=~ÅÅçêJ
Ç~åÅÉ=ïáíÜ=ä~ïI=~í=äÉ~ëí=çåÅÉ=èì~êíÉêäó=íç=êÉîáÉï=ÄìëáåÉëë=éÉêÑçêã~åÅÉ=~åÇ=ÇáëÅìëë=áãéçêí~åí=ëíê~íÉJ
ÖáÅ=áëëìÉëI=íÜÉ=ãÉÉíáåÖ=áëëìÉë=áåÅäìÇÉ=íÜÉ=ÉÅçåçãó=E?fåíÉêå~íáçå~ä=cáå~åÅá~ä=oÉéçêíáåÖ=pí~åÇ~êÇë?
EfcopFI=Éñé~åëáçå=áå=áåîÉëíãÉåíFI=ÉåîáêçåãÉåí~ä=EoçepI=dmF=~åÇ=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK
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29
The Corporate Social Responsibility Report
A list of directors and supervisors attendance to meetings of board of directors
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aáêÉÅíçê dìç=`Ü~åñáçåÖ O O RM � SLNR=êÉëáÖå
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3.3 Code of conductcçê=~=äçåÖ=íáãÉ=qu`=Ü~Ç=ëíêáîÉÇ=íç=ÅêÉ~íÉ=~=ïçêâáåÖ=ÉåîáêçåãÉåí=ïÜáÅÜ=~ÄáÇÉ=ÅççéÉê~íÉ=ÅçÇÉ=çÑ=ÉíÜáÅë=~ë=ïÉää
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?Åçãé~åó=çéÉê~íáçåë=ã~å~ÖÉãÉåí?K==få=OMNM=íÜÉ=ëÉÅçåÇ=ÉÇáíáçå=çÑ=?`çÇÉ=çÑ=`çåÇìÅí?=ï~ë=éìÄäáëÜÉÇI=ïáíÜ=áíë
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ëéçåëáÄáäáíó=aÉÅä~ê~íáçåI?=íç=ÇÉãçåëíê~íÉ=íÜ~í=íÜÉó=Ü~îÉ=êÉÅÉáîÉÇI=êÉ~ÇI=ìåÇÉêëí~åÇ=~åÇ=ïçìäÇ=áãéäÉãÉåí=íÜÉ
êÉäÉî~åí=êÉèìáêÉãÉåíë=çÑ=íÜÉ=`çÇÉ=çÑ=`çåÇìÅíK=f=ÜÉêÉÄó=ã~âÉ=íÜÉ=Åçãé~åó=?`çÇÉ=çÑ=`çåÇìÅí?=ÅçåÅÉêåáåÖ
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30
The Corporate Social Responsibility Report
3.3.1 Anti-corruptionAcceptance of gifts
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� ^ää=íÜÉ=éçäáíáÅ~ä=Ççå~íáçåë=íç=íÜÉ=Åçãé~åó=ãìëí=Öç=íÜêçìÖÜ=íÜÉ=~ééêçî~ä=çÑ=ã~å~ÖáåÖ=ÇáêÉÅíçê
çê=éÉçéäÉ=çÑ=ÉîÉå=ÜáÖÜÉê=ã~å~ÖÉãÉåí=äÉîÉäK
� dÉåÉê~ääóI=éçäáíáÅ~ä=Ççå~íáçåë=íç=qu`=~êÉ=Ü~åÇäÉÇ=Äó=íÜÉ=Åçãé~åóDë=éçäáíáÅ~ä=~Åíáçå=ÅçããáííÉÉ
Eíç=ÄÉ=Éëí~ÄäáëÜÉÇFK
� qu`=ïáää=åçí=ÇáêÉÅíäó=çê=áåÇáêÉÅíäó=ëìÄëáÇáòÉ=~åó=éçäáíáÅ~ä=Ççå~íáçåë=ã~ÇÉ=Äó=ÅçääÉ~ÖìÉëK
� `çãé~åó=ëíêáÅíäó=éêçÜáÄáíë=Å~ëÜ=Ççå~íáçåëK
31
The Corporate Social Responsibility Report
qÜÉêÉÑçêÉI=íÜÉ=qu`=Ü~ë=~äï~óë=ÄÉÉå=éçäáíáÅ~ääó=åÉìíê~äI=Äìí=ëíáää=ÉåÅçìê~ÖÉë=ÉãéäçóÉÉë=íç=ÑìäÑáää
íÜÉáê=ÇìÉ=êÉëéçåëáÄáäáíáÉë=çÑ=ÅáíáòÉåëK==lìê=ëí~ÑÑ=ëÜçìäÇ=ÄÉ=~ÅíáîÉäó=áåîçäîÉÇ=áå=éçäáíáÅëI=~åÇ=Å~ëí=íÜÉáê
îçíÉë=íç=ÉäÉÅí=íÜÉ=ïáëÉ=~åÇ=íÜÉ=~ÄäÉI=íç=ëìééçêí=íÜÉ=ãçëí=áÇÉ~ä=Å~åÇáÇ~íÉë=Ñçê=éìÄäáÅ=çÑÑáÅÉK=jÉ~åïÜáäÉI
íÜÉ=íçé=ÉñÉÅìíáîÉë=çÑ=qu`=~äëç=çÑÑÉê=ëìÖÖÉëíáçåë=~ë=ïÉää=~ë=ÅçåÅÉêåë=íçï~êÇë=íÜÉ=ÉÅçåçãóI=éìÄäáÅ
~ÑÑ~áêë=~ë=ïÉää=~ë=áëëìÉë=~ÑÑÉÅíáåÖ=íÜÉ=áåÇìëíêóI=îá~=îáëáíáåÖ=íç=î~êáçìë=áåÇìëíêó=~ëëçÅá~íáçåë=~åÇ
ÖçîÉêåãÉåí=çÑÑáÅá~äëK==aìÉ=íç=çìê=ëìééçêí=Ñçê=ÇÉãçÅê~íáÅ=ÇÉîÉäçéãÉåí=áå=íÜÉ=oÉéìÄäáÅ=çÑ=`Üáå~I=íÜÉ
ÉñéêÉëëÉë=áåíÉêÉëí=áå=éçäáíáÅëI=Äìí=ïÉ=Çç=åçí=Ñ~îçê=~åó=éçäáíáÅ~ä=é~êíáÉëI=~åÇ=Ü~Ç=åçí=Å~êêó=çìí=~åó
éçäáíáÅ~ä=Ççå~íáçåëI=~åÇ=ïçìäÇ=ÅçåíáåìÉ=íç=êÉã~áå=éçäáíáÅ~ääó=åÉìíê~äI=~åÇ=ïçìäÇ=Ñçääçï=íÜÉ=êÉèìáêÉJ
ãÉåíë=çÑ=íÜÉ=`çÇÉ=çÑ=`çåÇìÅí=áå=é~êíáÅáé~íáåÖ=áå=êÉäÉî~åí=éçäáíáÅ~ä=~ÅíáîáíáÉëK
3.3.3 Competition in the industryqu`=ëíêáîÉë=íç=ÅçãéÉíÉ=áå=~=Ñ~áêI=çéÉå=~åÇ=àìëí=ã~ååÉêK==tÉ=ëíêçåÖäó=ÑçêÄáÇ=Å~êêó=çìí=íÜÉ=ÑçääçïáåÖ
ïáíÜ=çìê=ÅçãéÉíáíçêë=áå=íÜÉ=áåÇìëíêóI=ëìÅÜ=~ë=àçáåí=éêáÅÉ=ÑáñáåÖI=ã~êâÉí=ëÉÖãÉåí~íáçåI=ÅìëíçãÉê
~êê~åÖÉãÉåíI=ÄáÇÇáåÖI=~ÖêÉÉãÉåí=ÅçåíÉåíI=ãçåçéçäó=~åÇ=éÉêÑçêã=ÄçóÅçíí=íç=íÜÉ=ëìééäáÉê=çê=ÅìëíçãÉêK
`çääÉ~ÖìÉë=~ííÉåÇáåÖ=ÄìëáåÉëë=~ëëçÅá~íáçå=ãÉÉíáåÖë=çê=íê~ÇÉ=~ëëçÅá~íáçå=ãÉÉíáåÖë=ãìëí=~äëç=~îçáÇ
áå~ééêçéêá~íÉ=ÅçåîÉêë~íáçå=êÉä~íÉÇ=íç=çìê=ÅçãéÉíáíçêëK
3.4 Risk management
cçê=É~ÅÜ=áÇÉåíáÑáÉÇ=êáëâI=íÜÉ=Åçãé~åó=ïçìäÇ=ëÉí=êáëâ=ã~å~ÖÉãÉåí=ãÉíÜçÇ=~åÇ=ïáää=ÄÉ=ÇÉäáîÉêÉÇ=íç=íÜÉ=Äç~êÇ
Ñçê=~ééêçî~äK==cìêíÜÉêãçêÉI=êÉÖìä~ê=Çêáääë=ïáää=í~âÉ=éä~ÅÉ=íç=ÉåëìêÉ=êÉäÉî~åÅÉ=~åÇ=ÉÑÑÉÅíáîÉåÉëë=çÑ=íÜÉ=ã~å~ÖÉJ
ãÉåí=~ééêç~ÅÜK
få=íÉêãë=çÑ=êáëâ=ã~å~ÖÉãÉåí=çÑ=íÜÉ=Åçãé~åóI=áå=~ÇÇáíáçå=íç=Ñáå~åÅá~ä=éÉêÑçêã~åÅÉI=íÜÉ=Åçãé~åó=~äëç=í~âÉë
ÅçåëáÇÉê~íáçå=çÑ=íÜÉ=ÉÑÑÉÅí=çÑ=éêçÇìÅíáçå=çå=íÜÉ=Åäáã~íÉK==cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=áë=íÜÉ=Ñáêëí=èì~êíò
áåÇìëíêó=áå=q~áï~å=áë=íç=Å~êêó=çìí=ÖêÉÉåÜçìëÉ=Ö~ëÉë=~åÇ=Å~êÄçå=Ñççíéêáåí=áåîÉåíçêáÉëK==få=~ÇÇáíáçåI=Å~êêóáåÖ=çìí
Å~êÄçå=êÉÇìÅíáçå=áå=çêÇÉê=íç=êÉ~ÅÜ=íÜÉ=Öç~ä=çÑ=ÉåÉêÖó=ÅçåëÉêî~íáçåI=~åÇ=íÜÉ=áãé~Åí=çÑ=Åäáã~íÉ=ÅÜ~åÖÉ=çå=íÜÉ
áåÇìëíêóI=áë=~äëç=~=êÉÖìä~ê=íçéáÅ=áå=íÜÉ=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ãÉÉíáåÖë=ïÜáÅÜ=í~âÉ=éä~ÅÉ=ÉîÉêó
èì~êíÉêäóK==få=~ÇÇáíáçåI=ïÉ=~êÉ=~äëç=éä~ååáåÖ=íç=ÄìáäÇ=?ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉã?=áå=OMNNI=áå=çêÇÉê=íç=êÉÇìÅÉ
íÜÉ=îçäìãÉ=çÑ=Å~êÄçå=ÇáçñáÇÉ=ÉãáëëáçåëK==oÉäÉî~åí=ÇÉí~áäë=~åÇ=êÉëìäíë=ïáää=ÄÉ=ÇáëÅäçëÉÇ=áå=íÜÉ=Åçãé~åó�ë
~ååì~ä=êÉéçêíë=~åÇ=çå=íÜÉ=Åçãé~åó=ïÉÄ=é~ÖÉëI=~åÇ=~êÉ=~äëç=áåÅäìÇÉÇ=êÉéçêíë=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=Ñêçã
íáãÉ=íç=íáãÉK=^ë=Ñçê=ÅçåëáÇÉê~íáçå=áå=êÉÖ~êÇáåÖ=íç=Üìã~å=êáÖÜíë=~åÇ=ä~Äçê=ÅçåÇáíáçåëI=íÜÉ=Åçãé~åó=~äëç=Å~êêáÉë
çìí=èì~êíÉêäó=êáëâ=~ëëÉëëãÉåíëI=ëáåÅÉ=íÜÉ=ÑçìêíÜ=èì~êíÉê=çÑ=OMNMK==pçÅá~ä=~ëéÉÅí=çÑ=êáëâ=~å~äóëáë=~ëëÉëëãÉåí=ïáää
~äëç=ÄÉ=Å~êêáÉÇ=çìí=çå=~åóíÜáåÖ=êÉä~íÉÇ=íç=íÜÉ=p^UMMMI=ëìÅÜ=~ë=ïçêâáåÖ=çîÉêíáãÉI=ìëáåÖ=ÅÜáäÇ=ä~ÄçêI=éççê
ïçêâáåÖ=ÅçåÇáíáçåëI=ÉíÅK
32
The Corporate Social Responsibility Report
3.4.1 Risk management policyqÜÉ=êáëâ=ã~å~ÖÉãÉåí=éçäáÅó=çÑ=íÜÉ=Åçãé~åó=áë=íç=Éëí~ÄäáëÜ=êáëâ=ã~å~ÖÉãÉåí=ãÉÅÜ~åáëã=íÜ~í=Å~å
áÇÉåíáÑóX=ãÉ~ëìêÉX=ãçåáíçê=~åÇ=Åçåíêçä=íÜÉ=êáëâK==qÜÉ=çîÉê~ää=ëíêìÅíìêÉ=çÑ=íÜÉ=êáëâ=ã~å~ÖÉãÉåí=ëóëJ
íÉã=áë=íç=éêçãçíÉ=~ééêçéêá~íÉ=êáëâ=ã~å~ÖÉãÉåíJçêáÉåíÉÇ=ÄìëáåÉëë=ãçÇÉä=íç=~ÅÜáÉîÉ=çéÉê~íáçå~ä
Öç~äëI=~åÇ=íç=ÉåÜ~åÅÉ=ëÜ~êÉÜçäÇÉê=î~äìÉK
j~àçê=êáëâ=áëëìÉë=íÜ~í=íÜÉ=`çãé~åó=Ñ~ÅÉÇ=ëìÅÜ=~ë=ÄìëáåÉëë=ã~êâÉíáåÖI=éêçÇìÅíáçå=çéÉê~íáçåëI=Üìã~å
êÉëçìêÅÉë=éä~ååáåÖI=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåíI=~åÇ=Ñáå~åÅá~ä=~ÅÅçìåíáåÖ=ÅçåíêçäëI=Å~å=ÄÉ=ëçäîÉÇ
ìëáåÖ=íÜÉ=çêáÖáå~ä=ëéÉÅáÑáÅ~íáçåë=çÑ=íÜÉ=ëóëíÉãI=~ë=ïÉää=~ë=ìëáåÖ=~=ãçêÉ=~Çî~åÅÉÇ=~åÇ=ãçêÉ=ëÉåëáíáîÉ
ãçåáíçêáåÖI=Éî~äì~íáçåI=êáëâ=Åçåíêçä=éêçÅÉÇìêÉë=~åÇ=ÅêáíÉêá~=áå=çêÇÉê=íç=Ä~ä~åÅÉ=ë~ÑÉíó=~åÇ=ÉÑÑáÅáÉåÅóI
~åÇ=íç=ÅêÉ~íÉ=~=ãçêÉ=ÅçëíJÉÑÑÉÅíáîÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=ÄìëáåÉëëI=ëìÅÜ=~ë=íÜÉ=Éëí~ÄäáëÜãÉåí=çÑ
ÉåÜ~åÅÉÇ=áåÑçêã~íáçå=ëóëíÉãëI=~åÇ=ëíêÉåÖíÜÉå=É~êäó=ï~êåáåÖ=ëìêîÉáää~åÅÉ=Å~é~ÄáäáíáÉëK
3.4.2 Organization structure of risk managementqÜÉ=`çãé~åó=Ü~ë=~=êáëâ=êÉëéçåëÉ=ìåáíI=ïÜáÅÜ=áë=çéÉê~íÉÇ=~åÇ=éêçãçíÉÇ=Äó=íÜÉ=ÅçJçêÇáå~íáçå=çÑ=íÜÉ
ã~å~ÖÉãÉåí=éä~å=çÑ=íÜÉ=ÅçåîÉåÉêI=ïÜç=Ü~ééÉåë=íç=ÄÉ=íÜÉ=ÖÉåÉê~ä=ã~å~ÖÉêK=råÇÉêåÉ~íÜ=íÜáë=ìåáíI
íÜÉêÉ=~êÉ=ëã~ääÉê=ÅÉåíê~äáòÉÇ=êÉëéçåëáÄáäáíó=ìåáíëI=êÉëéçåëáÄäÉ=Ñçê=éêçãçíáåÖ=íÜÉ=ÄìëáåÉëë=êáëâ
ã~å~ÖÉãÉåíK
Administration Center:
eìã~å=êÉëçìêÅÉ=~ääçÅ~íáçå=~åÇ=êÉëéçåëÉI=Ñáå~åÅá~ä=êáëâ=~ëëÉëëãÉåíI=íÜÉ=áãéäÉãÉåí~íáçå=çÑ=î~êáçìë
áåëìê~åÅÉ=çéÉê~íáçåëI=íç=ã~áåí~áå=íÜÉ=çéÉê~íáçå=çÑ=íÜÉ=ëóëíÉãI=Éëí~ÄäáëÜãÉåí=~åÇ=ã~áåíÉå~åÅÉ=çÑ
ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜI=íÜÉ=~ìÇáí=~åÇ=Éëí~ÄäáëÜãÉåí=çÑ=ä~ïë=~åÇ=êÉÖìä~íáçåëI=~ë=ïÉää=~ë
éìÄäáÅ=êÉä~íáçåë=~åÇ=ãÉÇá~=çìíêÉ~ÅÜ=ã~ííÉêëK
R & D Center:
`çåíáåÖÉåÅó=ãÉ~ëìêÉë=çÑ=o=C=a=ïçêâ=ÉåîáêçåãÉåíI=êáëâ=~ëëÉëëãÉåí=çÑ=åÉï=éêçÇìÅí=ÇÉîÉäçéãÉåíI
Åçåíêçä=çÑ=êÉëÉ~êÅÜ=~åÇ=ÇÉîÉäçéãÉåí=éêçÖêÉëëK
Marketing Center:
`çääÉÅíáçå=~åÇ=íÜÉ=Éëí~ÄäáëÜãÉåí=çÑ=ã~êâÉí=áåÑçêã~íáçåI=ÅçJçêÇáå~íáçå=çÑ=ÉãÉêÖÉåÅó=ã~ííÉêë=Ñçê
éêçÇìÅíáçå=~åÇ=ã~êâÉíáåÖI=ÅìëíçãÉê=êÉä~íáçåëÜáé=ÄìáäÇáåÖ=~åÇ=éêçÅÉëëáåÖI=~ë=ïÉää=~ë=íê~ÅâáåÖ=~åÇ
ÅçääÉÅíáçå=çÑ=êÉÅÉáî~ÄäÉëK
Manufacturing Center:
ÅçåíáåÖÉåÅó=çéÉê~íáçåë=çÑ=éêçÇìÅíáçåI=éä~åë=~åÇ=ëéÉÅáÑáÅ~íáçåë=Ñçê=éêçÇìÅíáçå=ÅçåíáåÖÉåÅóI=Üìã~å
êÉëçìêÅÉë=ëìééçêí=ÅçåÑáÖìê~íáçå=éêçÖê~ãI=~åÇ=çåJëáíÉ=ÉåîáêçåãÉåí~ä=ëÉÅìêáíó=ÅçåíáåÖÉåÅó=éä~åëK
33
The Corporate Social Responsibility Report
Procurement Center:
qÜÉ=Éëí~ÄäáëÜãÉåí=çÑ=ÅçåíáåÖÉåÅó=éä~åë=Ñçê=ëìééäáÉêëI=ê~ï=ã~íÉêá~ä=éêçÅìêÉãÉåí=ÅçåíáåÖÉåÅó=ã~ííÉêëI
ï~íÉê=ëìééäó=ëÅÜÉãÉëI=~ë=ïÉää=~ë=êÉéä~ÅÉãÉåí=éä~å=Ñçê=íÜÉ=éìêÅÜ~ëÉ=çÑ=ÉèìáéãÉåíK
Supply Chain management Center:
bñíÉêå~ä=éêçÇìÅí=éêçÅìêÉãÉåí=~åÇ=ã~å~ÖÉãÉåíI=áãéçêí=~åÇ=Éñéçêí=íê~åëéçêí~íáçåI=ÅìëíçãëI=ÅìëJ
íçãë=ÅäÉ~ê~åÅÉ=~åÇ=çíÜÉê=ÅçåíáåÖÉåÅó=ãÉ~ëìêÉëK
Quality Assurance Center:
cáäÉ=Ç~í~=ëíçê~ÖÉ=éä~åI=Ç~ã~ÖÉ=íç=íÜÉ=éêçÇìÅí=ÇìÉ=íç=å~íìê~ä=Çáë~ëíÉêë=~åÇ=èì~äáíó=ÅçåíêçäI=~ë=ïÉää=~ë
íÜÉ=ÅçåíáåÖÉåÅó=ãÉ~ëìêÉë=çÑ=éêçÇìÅí=íÉëíáåÖ=çéÉê~íáçåëK
Audit Office:
oÉÖìä~ê=ÅÜÉÅâë=çå=ïÜÉíÜÉê=êáëâ=Åçåíêçä=Äó=íÜÉ=î~êáçìë=ÅÉåíê~ä=ìåáíë=Ü~Ç=ÄÉÉå=ÅçåÇìÅíÉÇ=çê=åçíI
Ä~ëáåÖ=çå=Åçãé~åó=áåíÉêå~ä=Åçåíêçä=~åÇ=~ìÇáí=éä~åI=~åÇ=éêçÇìÅÉ=~ìÇáí=êÉéçêíë=~ÅÅçêÇáåÖ=íç=íÜÉ=~Åíì~ä
~ìÇáí=êÉëìäíëK
3.4.3 Contingency planaìÉ=íç=ÅÜ~åÖÉë=áå=íÜÉ=áåÇìëíêó=ÉåîáêçåãÉåí=~åÇ=ÅìëíçãÉê=êÉèìáêÉãÉåíëI=áå=OMMV=ïÉ=êÉJÉñ~ãáåÉÇ
íÜÉ=ÉñáëíáåÖ=?ÉãÉêÖÉåÅó=éä~å?=ïÜáÅÜ=ïÉ=ëÉÉå=~ë=áå~ÇÉèì~íÉK==cçê=íÜáë=êÉ~ëçå=ïÉ=ÇáÇ=ëçãÉ=êÉJÉÇáíáåÖ
~åÇ=éìÄäáëÜÉÇ=íÜÉ=íÜáêÇ=ÉÇáíáçå=çÑ=?ÉãÉêÖÉåÅó=êÉëéçåëÉ=éä~å?I=ïÜáÅÜ=áåÅäìÇÉë=ëÉÅíáçåë=çå=íÜÉ=ëÅçéÉ
çÑ=ÅçåíáåÖÉåÅó=éä~åëI=çêÖ~åáò~íáçå=êÉëéçåëáÄáäáíáÉë=~åÇ=ëíêìÅíìêÉI=ÑäçïÅÜ~êí=Ñçê=áåÅÉéíáçåI=Ü~ò~êÇ
áÇÉåíáÑáÅ~íáçå=~åÇ=êáëâ=~ëëÉëëãÉåíI=ãÉÇáÅ~ä=ÉãÉêÖÉåÅó=éêçÖê~ãI=ÉëÅ~éÉ=éä~åëI=ã~íÉêá~ä=ë~ÑÉíó=Ç~í~
ëÜÉÉíë=EjpapFI=~ìÇáí=~ééêç~ÅÜ=çå=ÉãÉêÖÉåÅó=êÉëéçåëÉI=ÉíÅK==qÜêçìÖÜ=íÜÉ=~ÄçîÉ=éêçÅÉëëÉë=~åÇ
êÉä~íÉÇ=~ééêç~ÅÜÉë=Ñçê=íÜÉ=ìåáíë=íç=ÑçääçïI=íÜÉ=Ç~ã~ÖÉ=ïáää=ÄÉ=áããÉÇá~íÉäó=êÉÇìÅÉÇI=ïÜÉíÜÉê=áí=áë
ã~åJã~ÇÉI=å~íìê~ä=Çáë~ëíÉêë=~åÇ=çíÜÉê=ã~àçê=ÅçåíáåÖÉåÅáÉëI=~åÇ=íÜÉ=Åçãé~åó=ïçìäÇ=èìáÅâäó=êÉJ
íìêåÉÇ=íç=åçêã~ä=çéÉê~íáçåK
34
The Corporate Social Responsibility Report
TXC Corporation and Related Interest Parties
4.1 Identification of related interest parties andcommunication
få=êÉÅÉåí=óÉ~êëI=ìåÇÉê=ÇÉã~åÇ=çÑ=íÜÉ=áåíÉêå~íáçå~ä=ëçÅáÉíóI=ÉåíÉêéêáëÉë=ëÜ~ää=åç=äçåÖÉê=~áã=ëçäÉäó=Ñçê=ã~ñáãìã
éêçÑáíë=Ñçê=íÜÉ=Åçãé~åóK==^ë=~=êÉëéçåëáÄäÉ=ÉåíÉêéêáëÉI=íÜÉ=Åçãé~åó=ëÜ~ää=í~âÉ=Å~êÉ=çÑ=áíë=ëçÅá~ä=êÉëéçåëáÄáäáíó=áå
ÄìëáåÉëë=çéÉê~íáçå=~ë=ïÉää=~ë=íç=ÅçåëáÇÉê=íÜÉ=ïÉäÑ~êÉ=çÑ=íÜÉ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëK==qu`=áÇÉåíáÑáÉë=êÉä~íÉÇ
áåíÉêÉëí=é~êíáÉë=~ÅÅçêÇáåÖ=íç=ÅçêêÉä~íáçå=çå=àçÄë=çÑ=î~êáçìë=ÇÉé~êíãÉåíëI=~åÇ=íÜÉå=íÜÉ=Åçãé~åó=áåÅäìÇÉë=íÜÉ
áëëìÉë=ÅçåÅÉêåÉÇ=áåíç=íÜÉ=ïçêâ=áå=ÅÜ~êÖÉ=~åÇ=~ååì~ä=éä~åK
qu`=ëÉí=ìé=~=ÇÉÇáÅ~íÉÇ=ìåáí=Ñçê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=áå=ÅÜ~êÖÉ=çÑ=éêçãçíáåÖ=êÉäÉî~åí=~ÅíáîáíáÉë=çÑ
Åçêéçê~íÉ=êÉëéçåëáÄáäáíáÉë=~åÇ=ÅÉêíáÑáÅ~íáçåK==qÜÉ=ÇÉÇáÅ~íÉÇ=ìåáí=ÅççéÉê~íÉë=ïáíÜ=ãÉãÄÉêë=çÑ=çíÜÉê=ÇÉé~êíãÉåíë
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ëÜ~êÉÜçäÇÉêëI=ÅçãéÉíáíáîÉ=áåÇìëíêó=é~êíáÉëI=íÜÉó=~êÉ=áÇÉåíáÑáÉÇ=~ÅÅçêÇáåÖ=íç=íÜÉ=ÇÉÑáåáíáçåë=çÑ=ÅçÇÉ=çÑ=ÅçåÇìÅí
ïáíÜ=~=íçí~ä=çÑ=ëÉîÉå=áíÉãëK==qç=âÉÉé=ïÉää=áåíÉê~Åíáçå=ïáíÜ=ÉîÉêó=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëI=qu`=Ñìääó=ìåÇÉêëíççÇ
êÉèìáêÉãÉåíë=çÑ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉë=íÜêçìÖÜ=î~êáçìë=ÅçããìåáÅ~íáçå=ÅÜ~ååÉäë=ÑìêíÜÉêãçêÉ=íç=êÉîáëÉ=íÜÉ
Åçãé~åó�ë=çéÉê~íáçå=ÇáêÉÅíáçåëI=íÜêçìÖÜ=íÜÉ=íïç=ã~àçê=ÅçããìåáÅ~íáçå=ÅçìêëÉë=çÑ=íÜÉ=óÉ~ê=ÉåÇ=êÉîáÉï=ãÉÉíJ
áåÖ=~åÇ=ÉñÉÅìíáîÉ=ãÉÉíáåÖI=~åÇ=~ÑíÉê=ÖÉííáåÖ=î~êáçìë=áëëìÉë=áå=Ç~áäó=äáîÉë=ïáíÜ=ëÉåáçê=ã~å~ÖÉêëI=~åÇ=íÜÉå=íç
~ëÅÉêí~áå=éêáçêáíó=ëÉííáåÖ=çå=íÜÉ=áëëìÉë=ÅçåÅÉêåë=çÑ=êÉä~íÉÇ=áåíÉêÉëí=é~êíáÉëK==eÉêÉÄóI=ïÉ=äáëí=íÜÉ=áãéçêí~åí=áëëìÉë
ÇÉÑáåÉÇ=Äó=íÜÉ=Åçãé~åó=~åÇ=ÅçããìåáÅ~íáçå=ï~óë=~åÇ=ÅÜ~ååÉäë=çÑ=ÉîÉêó=êÉä~íÉÇ=áåíÉêÉëí=é~êíó=~ë=ÑçääçïëW
35
The Corporate Social Responsibility Report
q~ÄäÉ=fW=lìíäáåÉ=Ñçê=íÜÉ=íçéáÅë=ÅçåÅÉêåÉÇ=Äó=íÜÉ=áåíÉêÉëíÉÇ=é~êíáÉë
Stakeholders The most important Second important Important Relevant information
Staff Salaries and benefits Staff development Occupational Safety, Company (4, 2) (3,3) hygiene and Health (2,4) Sustainability (1,1)
Customer Product quality Product prices Fulfill social Customer Relationship(4, 4) (3,3) responsibility (2,1) Management (1,2)
Community groups Community care Implementation of Fulfill social Company(4, 2) environmental safety and responsibility (2,3) Sustainability (1,1)
health management (3,4)
Supplier Supplier Assessment Product characteristics Continuous order Financial(4, 2) (3,3) (2,4) performance (1,1)
Government and Degrees of regulation Environmental Perform tax duty Policy collaborationsregulatory Institutions consistency (4, 4) Protection (3,3) (2,2) (1,1)
Shareholders Company’s financial Company operation Risk Management Companyperformance (4,2) management (3,3) (2,4) Sustainability (1,1)
Competition in Strategic planning New products and Patent Scale of operationthe industry (4,3) technologies (3,4) (2,2) (1,1)
PS. Salaries and benefits (4, 2), X-axis: The concerned level by the interested parties, Y-axis: The impact level to company.
cáÖìêÉ=fW=qÜÉ=ã~íêáñ=çÑ =áëëìÉë=ÅçåÅÉêåÉÇ=Äó=ëí~âÉÜçäÇÉêë
36
The Corporate Social Responsibility Report
q~ÄäÉ=ffW=ï~óë=~åÇ=ÅÜ~ååÉäë=çÑ =ÅçããìåáÅ~íáçå=Ñçê=~ää=ëí~âÉÜçäÇÉêë
fåíÉêÉëíÉÇ fëëìÉë=ÅçåÅÉêåÉÇ=ÄóÅçããìåáÅ~íáçå=ãÉíÜçÇ=~åÇ=ÅÜ~ååÉä ÑêÉèìÉåÅó
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oÉãìåÉê~íáçå=~åÇ=ÄÉåÉÑáíë båÖáåÉÉêáåÖ=ëí~ÑÑ==Ñçêìã fêêÉÖìä~ê
pí~ÑÑpí~ÑÑ=aÉîÉäçéãÉåí cçÅìë=íçéáÅ=Ñçêìã nì~êíÉêäólÅÅìé~íáçå~ä=p~ÑÉíóI bãéäçóÉÉ=ëìÖÖÉëíáçå=Äçñ fêêÉÖìä~êÜóÖáÉåÉ=~åÇ=eÉ~äíÜ bãéäçóÉÉ=ÄÉåÉÑáíë=ãÉÉíáåÖ fêêÉÖìä~êÅçãé~åó=ëìëí~áå~Äáäáíó jáÇJóÉ~ê=êÉîáÉï e~äÑ=óÉ~ê
vÉ~êJÉåÇ=êÉîáÉï e~äÑ=óÉ~êaÉé~êíãÉåí~ä=ãÉÉíáåÖë fêêÉÖìä~êi~Äçê=`çåÑÉêÉåÅÉ nì~êíÉêäó
mêçÇìÅí=nì~äáíó `ìëíçãÉê=p~íáëÑ~Åíáçå=pìêîÉó ~ååì~ämêçÇìÅí=mêáÅÉ s~êáçìë=íóéÉë=çÑ=ÅìëíçãÉêJÄ~ëÉÇ=èìÉëíáçåå~áêÉë fêêÉÖìä~ê
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kÉï=vÉ~ê=îáëáí=íÜÉ=åÉáÖÜÄçêÜççÇ=êÉéêÉëÉåí~íáîÉåÉ~ê=íÜÉ=Åçãé~åó ~ååì~äsáëáí=íÜÉ=m~êâ=j~å~ÖÉãÉåí=`çããáííÉÉ fêêÉÖìä~ê
`çããìåáíó=Å~êÉ m~êíáÅáé~íÉ=áå=î~êáçìë=~ÅíáîáíáÉë=~í=áåÇìëíêá~ä=~êÉ~ë fêêÉÖìä~êfãéäÉãÉåí~íáçå=çÑ péçåëçê=Çáë~Çî~åí~ÖÉÇ=Öêçìéë=áå=íÜÉ=Åçããìåáíó fêêÉÖìä~ê
`çããìåáíó båîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ péçåëçê=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~í=ÅçããìåáíóÖêçìéë eÉ~äíÜ=ã~å~ÖÉãÉåí éêáã~êó=ëÅÜççä=~åÇ=ëìééäó=î~êáçìë=íóéÉë=çÑ=ÉèìáéãÉåí fêêÉÖìä~ê
pçÅá~ä=êÉëéçåëáÄáäáíó `çãé~åó=ïÉÄëáíÉ=éêçîáÇÉë=ÇÉí~áäÉÇ=áåÑçêã~íáçå=çåÅçêéçê~íÉ=ëìëí~áå~Äáäáíó ÖêÉÉåÜçìëÉ=Ö~ëÉë=~ë=ïÉää=~ë=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ
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pìééäáÉê `çåíáåìçìë=lêÇÉê=cáå~åÅá~ä ?Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó?I=?fåÇìëíêá~ä=_~åâéÉêÑçêã~åÅÉ oÉÖìä~íáçå=ìåÇÉêí~âáåÖ?I=?éêçÅìêÉãÉåí=~åÇ
Åçåíê~Åíçêë=ÜÉ~äíÜ=~åÇ=ë~ÑÉíó=åçêãëI?=~åÇ?ÉåîáêçåãÉåí~äI=çÅÅìé~íáçå~äI=ë~ÑÉíóI=ÜÉ~äíÜ=ëìêîÉó? fêêÉÖìä~êj~áåí~áå=ÖççÇ=áåíÉê~Åíáçå=ïáíÜ=~ìíÜçêáíáÉë=~í
dçîÉêåãÉåí oÉÖìä~íáçåë=ÅçåÑçêãáíó î~êáçìë=ÇÉé~êíãÉåí nì~êíÉêäó~åÇ=êÉÖìä~íçêó båîáêçåãÉåí~ä=mêçíÉÅíáçå _ìëáåÉëë=~ÅíáîáíáÉë=~åÇ=ã~å~ÖÉãÉåí=éê~ÅíáÅÉëÄçÇáÉë mÉêÑçêãáåÖ=í~ñ=Çìíó=aÉÖêÉÉ=çÑ íç=Ñìääó=ÉñéçëÉ=íÜÉ=ïÉÄëáíÉ=~åÇ=~ååì~ä=êÉéçêíë fêêÉÖìä~ê
éçäáÅó=ÅçJçêÇáå~íáçå ^ííÉåÇ=íê~áåáåÖ=~åÇ=ÅçåÇìÅí=ëÉ~êÅÜáåÖ=Ñçê=êìäÉë~åÇ=êÉÖìä~íáçåë=áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=Åçãéäá~åÅÉ fêêÉÖìä~ê
37
The Corporate Social Responsibility Report
fåíÉêÉëíÉÇ fëëìÉë=ÅçåÅÉêåÉÇ=ÄóÅçããìåáÅ~íáçå=ãÉíÜçÇ=~åÇ=ÅÜ~ååÉä ÑêÉèìÉåÅó
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cáå~åÅá~ä=éÉêÑçêã~åÅÉ fåîÉëíçê fêêÉÖìä~êléÉê~íáåÖ=ÖçîÉêå~åÅÉ tÉÄëáíÉ fêêÉÖìä~ê
pÜ~êÉÜçäÇÉêë çÑ=íÜÉ=Åçãé~åó nì~êíÉêäó=_ìääÉíáå nì~êíÉêäóoáëâ=j~å~ÖÉãÉåí ^ååì~ä=oÉéçêí ~ååì~äÅçêéçê~íÉ=ëìëí~áå~Äáäáíó péçâÉëã~å=ãÉÅÜ~åáëã fêêÉÖìä~ê
fåÇÉéÉåÇÉåí=ÇáêÉÅíçêë=~åÇ=ëìéÉêîáëçê�ë=ã~áäÄçñ fêêÉÖìä~êëíê~íÉÖáÅ=éä~ååáåÖ m~êíáÅáé~íÉ=áå=íÜÉ=êÉäÉî~åí=^ëëçÅá~íáçå fêêÉÖìä~ê
`çãéÉíáíáçå kÉï=mêçÇìÅíë=L få=~ÅÅçêÇ~åÅÉ=ïáíÜ=íÜÉ=éêçîáëáçåë=çÑ=íÜÉ=`çÇÉáå=íÜÉ=áåÇìëíêó kÉï=qÉÅÜåçäçÖó çÑ=`çåÇìÅí=íç=ìåÇÉêí~âÉ=áåíÉê~Åíáçå fêêÉÖìä~êm~íÉåí pÅ~äÉ=çÑ=çéÉê~íáçå m~íÉåí=Ç~í~Ä~ëÉ fêêÉÖìä~ê
j~êâÉí=êÉëÉ~êÅÜ fêêÉÖìä~ê
4.2 Employees
qÜÉ=âÉó=çÑ=qu`=ëìÅÅÉëë=áë=Ñêçã=ãìíì~ä=íêìëí=~åÇ=ãìíì~ä=êÉëéÉÅí=~ãçåÖ=ÉãéäçóÉÉëK==tÉ=Ñìääó=êÉëéÉÅí=íÜÉ
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ãáåÇK==bãéäçóÉÉ=Å~êÉ=~åÇ=ÉãéäçóÉÉ=ïÉäÑ~êÉ=~êÉ=íïç=éêáåÅáéäÉë=Ñçê=ïÉäÑ~êÉ=ëóëíÉã=íç=éêçîáÇÉ=ÉãéäçóÉÉë=ïáíÜ
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áåíÉêå~íáçå~ä=ëí~åÇ~êÇë=çÑ=ëçÅá~ä=êÉëéçåëáÄáäáíó=�p^UMMM�=ëéÉÅáÑáÅ~íáçåë=Ñçê=éêçíÉÅíáçå=çÑ=ÉãéäçóÉÉ=êáÖÜí
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çêáÉåí~íáçåI=êÉäáÖáçåI=ã~êáí~ä=ëí~íìëI=~ÖÉI=å~íáçå~äáíóI=Çáë~ÄäÉ=ëí~íìëI==ïÜÉíÜÉê=ëÉêîÉÇ=ãáäáí~êó=çê=~åó
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ãÉåí=çÑ=ïáíÜçìí=ÇáëÅêáãáå~íáçå=~åÇ=íç=~ÄáÇÉ=Äó=íÜÉ=ÖçîÉêåãÉåí=ä~Äçê=ä~ïë=~åÇ=êÉÖìä~íáçåëK
qÜáë=éçäáÅó=~äëç=~ééäáÉë=íç=íÜÉ=ÜáêáåÖI=ëí~ÑÑáåÖI=éêçãçíáçåI=ÇÉãçíáçåI=êçí~íáçåI=êÉãçî~äI=êÉÅêìáíáåÖI
Çáëãáëë~äI=ë~ä~êó=ê~íÉëI=çÑ=çíÜÉê=Ñçêãë=çÑ=~ääçï~åÅÉëI=éÉêëçååÉä=íê~áåáåÖI=~åÇ=~åó=çíÜÉê=íÉêãë=~åÇ
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38
The Corporate Social Responsibility Report
2010 Employee headcounts and ratio
cìåÅíáçå eÉ~ÇÅçìåíë
bñÉÅìíáîÉ NRP
båÖáåÉÉêë NVT
^Çãáåáëíê~íáçå NMP
p~äÉë PR
qÉÅÜåáÅá~å=~åÇ=çéÉê~íçêë SMN
qçí~ä NIMUV
Distribution of ages and comparison for 2008 ~ 2010
^ÖÉë OMNM OMMV OMMU
Y=PM QOS PVS PSO
PMúQM QPS PVN PRO
QNúRM NTQ NRS NQV
[=RM RP PR OS
Distribution of sex and comparison for 2008 ~ 2010
pÉñ OMNM OMMV OMMU
j~äÉ QPP PVU PTM
cÉã~äÉ SRS RUM RNV
39
The Corporate Social Responsibility Report
Average services years for 2008~2010
dÉåÇÉê OMNM OMMV OMMU
j~äÉ RKR RKOS QKV
cÉã~äÉ QKQQ QKRO QKQQ
Distribution of education and comparison for 2008~2010
fíÉã OMNM OMMV OMMU
açÅíçê NO NM V
j~ëíÉê VV UR ST
_~ÅÜÉäçê RPS RMU QVU
ÜáÖÜ=ëÅÜççä=EïáíÜFíÜÉ=ÑçääçïáåÖ QQO PTR PNR
Executives Gender, distribution of education for 2010
dÉåÇÉê açÅíçê j~ëíÉê _~ÅÜÉäçê ~Å~ÇÉãó ÜáÖÜ=ëÅÜççä qçí~ä
j~äÉ R NT S R P PS
cÉã~äÉ M O M O N R
40
The Corporate Social Responsibility Report
Place of work for 2010
mä~ÅÉ q~áï~å `Üáå~ g~é~å ^ãÉêáÅ~ fí~äó dÉêã~åó páåÖ~éçêÉ
eÉ~ÇÅçìåíë NMPO PO NM NO O N M
Country statistic for 2010
`çìåíêó q~áï~å mÜáäáééáåÉë `Üáå~ g~é~å ^ãÉêáÅ~ fí~äó dÉêã~åó páåÖ~éçêÉ
eÉ~ÇÅçìåíë VOP NQU N NM P O N N
4.2.2 Appointmentfå=çêÇÉê=íç=ÉÑÑÉÅíáîÉ=êÉÅêìáíáåÖI=êÉíÉåíáçå=~åÇ=íê~áåáåÖI=qu`=ÅçåíáåìÉë=íç=ëíêÉåÖíÜÉå=ÑçääçïáåÖ=êÉíÉåJ
íáçå=ãÉ~ëìêÉëI=Ñêçã=êÉä~íÉÇ=~ëéÉÅíë=çÑ=ã~å~ÖÉãÉåí=ëóëíÉãI=åÉï=ëí~ÑÑ=áåíÉêîáÉïI=~=ÅçãéäÉíÉ=ëóëíÉã
çÑ=ãìäíáéäÉ=íê~áåáåÖ=~åÇ=ÇÉîÉäçéãÉåíI=ë~ä~êó=~åÇ=êÉï~êÇ=ã~å~ÖÉãÉåí=ëóëíÉãI=ÖççÇ=ïçêâáåÖ=ÉåîáJ
êçåãÉåí=íç=áãéêçîÉ=íÜÉ=êÉíÉåíáçå=ÉÑÑÉÅíë=~åÇ=ÑìêíÜÉêãçêÉ=íç=áåÅêÉ~ëÉ=ÉãéäçóÉÉë�=âåçïäÉÇÖÉ=áå
ÄêÉ~ÇíÜ=~åÇ=ÇÉéíÜK==oÉäÉî~åí=áåÑçêã~íáçå=~Äçìí=íìêåçîÉê=ê~íÉ=áë=ëìãã~êáòÉÇ=~ë=ÑçääçïëW
Turnover rate by region for 2010
mä~ÅÉ=çÑ=ïçêâ q~áï~å `Üáå~ g~é~å ^ãÉêáÅ~ páåÖ~éçêÉ bìêçéÉ qçí~ä
eÉ~ÇÅçìåíë OVP N M M N M OVR
qìêåçîÉê=ê~íÉ OUKQB MKNB MB MB MKNB MB OUKSB
41
The Corporate Social Responsibility Report
Turnover rate by age for 2010
aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë
Y=PM PMúQM QNúRM [=RM ^îÉê~ÖÉ Y=PM PMúQM QNúRM [=RM ^îÉê~ÖÉ
NPKNSB QKVTB MKVTB MKOVB QKURB PKRNB OKRPB MKPVB MKNMB NKSPB
Turnover rate by gender for 2010
aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë
j~äÉ cÉã~äÉ ^îÉê~ÖÉ j~äÉ cÉã~äÉ ^îÉê~ÖÉ
RKSRB NPKTQB VKTB PKVMB OKSPB PKOTB
kçíÉW=íÜÉ=Åçãé~åó=íìêåçîÉê=ê~íÉ=áë=Å~äÅìä~íÉÇ=~ë=ÑçääçïëW=kìãÄÉêë=çÑ=äÉ~îáåÖ=L
=========xEÄÉÖáååáåÖ=ÜÉ~ÇÅçìåíë=çÑ=ÉãéäçóÉÉë=H=ÉåÇáåÖ=ÜÉ~ÇÅçìåíë=çÑ=ÉãéäçóÉÉëF=LOz
4.2.3 Training and developmentqu`=éä~å=íç=éêÉé~êÉ=íê~áåáåÖ=ÅçìêëÉë=Äó=àçÄ=Öê~ÇÉ=L=àçÄ=äÉîÉä=ëóëíÉã=~åÇ=íÜÉ=éê~ÅíáÅ~ä=åÉÉÇë=íç
ëíêÉåÖíÜÉå=ÉãéäçóÉÉë�=éêçÑÉëëáçå~ä=âåçïäÉÇÖÉI=ëâáää=~åÇ=ÉñéÉêíáëÉ=íç=ÉåÜ~åÅÉ=ïçêâáåÖ=ÉÑÑáÅáÉåÅó
çÑ=ÉãéäçóÉÉëK==qê~áåáåÖ=ÅçìêëÉë=áåÅäìÇÉë=íê~áåáåÖ=Ñçê=åÉï=ÉãéäçóÉÉëI=éêçÑÉëëáçå~ä=íê~áåáåÖI=ÉñÉÅìJ
íáîÉ=ëâáää=íê~áåáåÖI=ÖÉåÉê~ä=íê~áåáåÖI=ëÉäÑJáåëéáêÉÇ=ÖêçïíÜI=éêçàÉÅí=íê~áåáåÖ=~åÇ=çå=äáåÉ=äÉ~êåáåÖ=éä~íÑçêãK
^ë=äçåÖ=~ë=ÉãéäçóÉÉë=~êÉ=ïáääáåÖ=íç=ÇçI=Ü~êîÉëí=~åÇ=ÖêçïíÜ=ïçìäÇ=ÄÉ=ÉñéÉÅíÉÇK==qu`=éêçîáÇÉë
ÉãéäçóÉÉë=ïáíÜ=~å=çéÉå=~åÇ=ÇáîÉêëÉ=äÉ~êåáåÖ=ÉåîáêçåãÉåíI=ÉÇìÅ~íáçå=~åÇ=íê~áåáåÖ=ÇÉí~áäë=~êÉ=ÇÉJ
ëÅêáÄÉÇ=~ë=ÄÉäçïW
Training for new employees
qÜêçìÖÜ=íÜÉ=åÉï=ëí~ÑÑ=ïçêâëÜçé=ÅçìêëÉë=EáåÅäìÇáåÖ=ÅçÇÉ=çÑ=ÅçåÇìÅíI=éêçîáëáçåë=çÑ=áåíÉêå~íáçå~ä
ëí~åÇ~êÇë=çÑ=ëçÅá~ä=êÉëéçåëáÄáäáíó=Ep^UMMMFI=ÉãéäçóÉÉ=ÅçãéÉåë~íáçå=~åÇ=ÄÉåÉÑáíëI=ëÉñì~ä=Ü~ê~ëëJ
ãÉåí=éêÉîÉåíáçå=ãÉ~ëìêÉë=çÑ=Åçãéä~áåí=~åÇ=ÇáëÅáéäáåÉëF=~åÇ=áåíÉêå~ä=éêçÑÉëëáçå~ä=ÖìáÇÉ=íê~áåáåÖI
ÉãéäçóÉÉë=ÅçìäÇ=ìåÇÉêëí~åÇ=íÜÉáê=çïå=áåíÉêÉëíë=~êÉ=íêÉ~íÉÇ=Ñ~áêäó=~åÇ=êÉëéÉÅíÑìääóI=íÜÉó=ÅçìäÇ=ìåÇÉêJ
ëí~åÇ=íÜÉ=Åçãé~åó=èìáÅâäó=~åÇ=àçáå=áåíç=íÜÉ=çêÖ~åáò~íáçå=ÅìäíìêÉK==^í=íÜÉ=ë~ãÉ=íáãÉ=íÜÉó=ÅçìäÇ
ëÜçêíÉå=íÜÉáê=~Ç~éí~íáçå=éÉêáçÇ=íç=~ääçï=íÜÉã=íç=ÅçåíêáÄìíÉ=íç=íÜÉ=Åçãé~åó=Ñêçã=äÉ~êåáåÖK
Professional training
mêçÑÉëëáçå~ä=íê~áåáåÖë=~êÉ=éêçîáÇÉÇ=~ÅÅçêÇáåÖ=íç=åÉÅÉëë~êó=ÉñéÉêíáëÉ=çÑ=ÇáÑÑÉêÉåí=ìåáíë=~åÇ=ÅìëíçãÉê
êÉèìáêÉãÉåí=ëìÅÜ=~ë=êÉëÉ~êÅÜ=~åÇ=ÇÉîÉäçéãÉåíI=ã~åìÑ~ÅíìêáåÖI=ã~êâÉíáåÖI=èì~äáíó=~ëëìê~åÅÉI=Ñáå~åÅÉI
Üìã~å=êÉëçìêÅÉëI=éìêÅÜ~ëáåÖ=~åÇ=ÖÉåÉê~ä=~ÑÑ~áêë=íç=ãÉÉí=éêçÑÉëëáçå~ä=åÉÉÇëK
Executive skill training
qç=éêçîáÇÉ=çéÉê~íáçå=ÉñÉÅìíáîÉ=~åÇ=~Çãáåáëíê~íáçå=ÉñÉÅìíáîÉ=ïáíÜ=ÇáîÉêëáÑáÉÇ=íÜÉçêó=~åÇ=éê~ÅíáÅÉ
ÅçìêëÉë=íç=ëíêÉåÖíÜÉå=íÜÉáê=Å~é~Åáíó=çÑ=çéÉê~íáçå=~åÇ=~Çãáåáëíê~íáçå=Ñçê=ÑìíìêÉ=ÇÉîÉäçéãÉåíK
General training
qç=éêçîáÇÉ=ÉãéäçóÉÉë=ïáíÜ=ä~ïë=~åÇ=êÉÖìä~íáçåëI=Åçãé~åóJïáÇÉ=çê=ÖÉåÉê~ä=Åçããçå=ÅçìêëÉëI=Ñçê
Éñ~ãéäÉW=ëìÅÜ=~ë=èì~äáíó=~ï~êÉåÉëëI=çÅÅìé~íáçå~ä=ë~ÑÉíó=~åÇ=ïÉäÑ~êÉI=Ü~ò~êÇçìë=ëìÄëí~åÅÉë=L=ÖêÉÉå
éêçÇìÅí=ã~å~ÖÉãÉåí=ëóëíÉã=EepmjLdmjpFI=ÉíÅK
42
The Corporate Social Responsibility Report
Self-inspired growth
cêçã=íáãÉ=íç=íáãÉ=íç=çêÖ~åáòÉ=ÜÉ~äíÜI=ëéáêáíì~ä=äÉÅíìêÉë=ëç=íÜ~í=ÅçääÉ~ÖìÉë=Ü~îÉ=~=Ñìää=ê~åÖÉ=çÑ
ë~íáëÑ~Åíáçå=~åÇ=ÖêçïíÜK
Project training
qê~áåáåÖ=ÉãéäçóÉÉë=áå=ëéÉÅá~ä=ëâáääëI=ëìÅÜ=~ë=ÖêÉÉå=ÄÉäí=~åÇ=Ää~Åâ=ÄÉäí=ëáñ=ëáÖã~=íê~áåáåÖI=éêçàÉÅí
ã~å~ÖÉãÉåí=ÅçìêëÉëK
få=çêÇÉê=íç=éêçîáÇÉ=íÜÉ=~ÄçîÉ=í~åÖáÄäÉ=ÅçìêëÉëI=qu`=Äìáäí=ìé=bJíê~áåáåÖ=éä~íÑçêã=íç=éêçîáÇÉ=ÅçäJ
äÉ~ÖìÉë=ïáíÜ=äÉ~êåáåÖ=êÉëçìêÅÉë=ïáíÜçìí=äáãáí~íáçå=çå=íáãÉ=~åÇ=éä~ÅÉK
43
The Corporate Social Responsibility Report
få=OMNMI=íÜÉ=êÉÅçêÇë=Ñçê=íê~áåáåÖ=ïÉêÉ=íçí~ä=Åä~ëëÉë=çÑ=SVO=íçí~ä=Üçìêë=çÑ=PMITNOKNI=íçí~ä=é~êíáÅáé~åí
éÉçéäÉ=íáãÉë=çÑ=NOIPQS=~åÇ=íçí~ä=ëéÉåÇáåÖ=çÑ=kqA=OINQOISNV=K==qÜÉ=Åçãé~åó=ÜÉäÇ=ÅçìêëÉë=Ñçê=ÅçÇÉ
çÑ=ÅçåÇìÅí=~åÇ=p^UMMM=áå=OMNM=íç=ÉåÜ~åÅÉ=ÉãéäçóÉÉë�=çïå=áåíÉêÉëíI=ïÜáÅÜ=ëéÉåí=VQQKU=Üçìêë=~Äçìí
PKNB=íç=íçí~ä=íê~áåáåÖ=ÜçìêëK
Annual training statistics sheet for 2010
Comparison sheet of average training hours per person for 2008-2010
fíÉã OMNM OMMV OMMU
eÉ~ÇÅçìåíë NIMUV VUO UVQ
qçí~ä=íê~áåáåÖ=Üçìêë PMITNOKN NVINROKT NSISOMKS
qÜÉ=~îÉê~ÖÉ=íê~áåáåÖ=Üçìêë=éÉê=ÉãéäçóÉÉ OUKO NVKR NUKS
Average training hours by functions (including people who have left) for 2010
fíÉã aáêÉÅíçê aáêÉÅí=ÉãéäçóÉÉë fåÇáêÉÅí=ÉãéäçóÉÉë qçí~ä
eÉ~ÇÅçìåíë NOT TMN QMR NOPN
qçí~ä=íê~áåáåÖ=Üçìêë SVMTKN UQPNKP NRPTPKT PMTNOKN
qÜÉ=~îÉê~ÖÉ=íê~áåáåÖ=ÜçìêëRQKQ NO PUéÉê=ÉãéäçóÉÉ
44
The Corporate Social Responsibility Report
4.2.4 Salaries and benefitsqu`=`çêéçê~íáçå=ÉãéäçóÉÉë�=ë~ä~êáÉë=~êÉ=åçí=~ÑÑÉÅíÉÇ=Äó=~ÖÉI=ÖÉåÇÉêI=éçäáíáÅ~ä=çêáÉåí~íáçåI=ïÜáÅÜ
~êÉ=ÇÉÑáåÉÇ=ÅäÉ~êäó=áå=íÜÉ=ÅçÇÉ=çÑ=ÅçåÇìÅíI=~åÇ=íÜÉêÉÑçêÉI=åç=ã~ííÉê=ïÜ~í=íÜÉ=ÅçåíÉåíë=çÑ=íÜÉêÉ
ÇìíáÉë=ÅçîÉêáåÖ=çéÉê~íçêI=ÉåÖáåÉÉêI=~Çãáåáëíê~íçê=~åÇ=ÉñÉÅìíáîÉëI=ïÜÉíÜÉê=ã~äÉ=çê=ÑÉã~äÉI=íÜÉ
íÉêãë=çÑ=íÜÉêÉ=ëí~êíáåÖ=ë~ä~êáÉë=~êÉ=êÉèìáêÉÇ=Äó=NWN=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=Åçãé~åó=êÉÖìä~íáçåë=~åÇ=Äó
ä~ï=~åÇ=êÉÖìä~íáçåëK==få=íÜÉ=ãÉ~åíáãÉI=ïÉ=ã~âÉ=~=ë~ä~êó=ëìêîÉó=áå=íÜÉ=áåÇìëíêó=Ñêçã=íáãÉ=íç=íáãÉ
~åÇ=~ÅÅçêÇáåÖ=íç=íÜÉ=çîÉê~ää=ÄìëáåÉëë=çéÉê~íáçå=çÑ=íÜÉ=Åçãé~åóI=~å=áåÇáîáÇì~ä=éÉêÑçêã~åÅÉ=~åÇ
ÖçîÉêåãÉåí=éçäáÅó=Ñçê=íÜÉ=Ä~ëÉë=çÑ=íÜÉ=ë~ä~êó=~ÇàìëíãÉåíK==^=íçí~ä=çÑ=íÜêÉÉ=íáãÉë=çÑ=~ååì~ä=éÉêÑçêJ
ã~åÅÉ=Éî~äì~íáçå=ï~ë=ã~ÇÉ=~åÇ=íç=~ÑÑáêãI=êÉï~êÇI=~åÇ=ãçíáî~íÉ=íÜÉáê=çìíëí~åÇáåÖ=éÉêÑçêã~åÅÉ
ïáíÜ=ãìäíáéäÉ=áåÅÉåíáîÉ=éêçÖê~ãëK==råÇÉê=íÜÉ=Ñ~áê=êÉãìåÉê~íáçå=~åÇ=éÉêÑçêã~åÅÉ=~ééê~áë~ä=ëóëíÉãI
ÉãéäçóÉÉë=~êÉ=ÉñéÉÅíÉÇ=íç=ã~ñáãáòÉ=íÜÉ=ïçêâ=éçíÉåíá~äK==få=~ÇÇáíáçåI=íç=éêçîáÇÉ=ÇáÑÑÉêÉåí=âáåÇë=çÑ
ÄçåìëÉë=~åÇ=ÇáîáÇÉåÇë=íç=êÉï~êÇ=çìíëí~åÇáåÖ=éÉêÑçêã~åÅÉ=çÑ=ÉãéäçóÉÉëK==få=çêÇÉê=íç=É~ëÉ=ïçêâ=çÑ
ÉãéäçóÉÉëI=ÄÉëáÇÉë=áåëìê~åÅÉ=ÄÉåÉÑáíë=~åÇ=éÉåëáçå=éêçîáëáçå=êÉèìáêÉÇ=Äó=ä~ïI=~äëç=éêçîáÇÉ=Öêçìé
áåëìê~åÅÉI=íê~îÉä=ë~ÑÉ=áåëìê~åÅÉI=ÜÉ~äíÜ=ÅÜÉÅâI=~åÇ=î~êáçìë=ÜÉ~äíÜ=éêçãçíáçå=~ÅíáîáíáÉë=íç=ÉåëìêÉ
íÜ~í=ÉãéäçóÉÉë=�ë~ÑÉíó=Ñçê=ïçêâ=~åÇ=äáÑÉK=pÉÉ=ÄÉäçï=ëÜÉÉí=Ñçê=êÉäÉî~åí=ïÉäÑ~êÉ=ãÉ~ëìêÉëK
fåëìê~åÅÉ=~åÇ i~ÄçêI=ÜÉ~äíÜI=Öêçìé=áåëìê~åÅÉI=éÉåëáçå=êÉëÉêîÉ=ÑìåÇI=éÉåëáçå
éÉåëáçåë
mêçÑáí=ëÜ~êáåÖ bãéäçóÉÉ=éêçÑáí=ëÜ~êáåÖI=ëíçÅâ=ÇáîáÇÉåÇëI=ëíçÅâ=çéíáçåëI
ÅçåîÉêíáÄäÉ=Åçêéçê~íÉ=ÄçåÇëI=íêÉ~ëìêó=ëíçÅâ=ëóëíÉãë
`~ëÜ=ÖáÑíë `~ëÜ=ÖáÑíë=Ñçê=íÜêÉÉ=ã~àçê=ÜçäáÇ~óëI=ÄáêíÜÇ~óëI=ïÉÇÇáåÖëI=ÄáêíÜëI
Üçëéáí~äáò~íáçå=~åÇ=ïÜáíÉ=Å~êÇ=Åçåëçä~íáçå=ÖáÑíë=EÅ~ëÜ=çê=Ñäçê~ä=Ä~ëâÉíF
jÉÇáÅ~ä NK=dêçìé=áåëìê~åÅÉ=~åÇ=äáÑÉ=áåëìê~åÅÉW=j~àçê=ÇáëÉ~ëÉ=áåëìê~åÅÉI
áåëìê~åÅÉ ====~ÅÅáÇÉåí=áåàìêó=áåëìê~åÅÉI=ÉãÉêÖÉåÅó=ãÉÇáÅ~ä=íêÉ~íãÉåíI=Öêçìé
====Üçëéáí~äáò~íáçå=íêÉ~íãÉåí=~åÇ=çÅÅìé~íáçå~ä=áåàìêó=áåëìê~åÅÉK
OK=oÉÖìä~ê=ÜÉ~äíÜ=Éñ~ãëW=mÜóëáÅ~ä=Éñ~ãI=ÅçãéäÉíÉ=ÄäççÇ=Åçìåí=E`_`FI
===îáëáçå=Éñ~ãI=ÜÉ~êáåÖ=Éñ~ãI=äáîÉê=ÑìåÅíáçå=Éñ~ãI=ÄäççÇ=Ñ~í=Éñ~ãI
===ìêáåÉ=Éñ~ãáå~íáçåI=ÅÜÉëí=uJê~óëI=ëÉ~ëçå~ä=Ñäì=î~ÅÅáåÉ=áåçÅìä~íáçå=ëìÄëáÇóK
PK=eÉ~äíÜó=Éñ~ãáå~íáçå=çÑ=ÇáêÉÅíçêë
^ÅíáîáíáÉë açãÉëíáÅ=~åÇ=áåíÉêå~íáçå~ä=íê~îÉä=~ÅíáîáíáÉëI=ÄáêíÜÇ~ó=é~êíáÉëI=ÉãéäçóÉÉ
~íÜäÉíáÅ=ãÉÉíëI=óÉ~êJÉåÇ=Ä~åèìÉí=~åÇ=ÉãéäçóÉÉ=Çê~ïáåÖI=Ä~ää=ëéçêí=ÅçãéÉíáíáçåëI
é~áåíáåÖ=ÅçåíÉëíëI=éÜçíçÖê~éÜó=ÅçåíÉëíëI=Åçåíê~ÅíÉÇ=ãÉêÅÜ~åí=ÇáëÅçìåíëI
Äççâ=êÉ~ÇáåÖ=ÅäìÄ=~åÇ=~=î~êáÉíó=çÑ=ÉãéäçóÉÉ=ëçÅá~ä=ÅäìÄ=~ÅíáîáíáÉëI=ãçîáÉë=ëÉÉáåÖI
êÉä~ñ~íáçå=Åä~ëëÉëI=ëãçâÉ=ÅÉëë~íáçå=Åä~ëëÉëI=ïÉáÖÜí=äçëë=ÅçìêëÉë
bãÉêÖÉåÅó=êÉäáÉÑ dê~åíë=~ääçÅ~íÉÇ=Ä~ëÉÇ=çå=êÉ~äJäáÑÉ=ÅçåÇáíáçåë=ÉñéÉêáÉåÅÉÇ=Äó=ÉãéäçóÉÉë
oÉ~ÇáåÖ=êÉëçìêÅÉë oÉÖìä~êäó=éìêÅÜ~ëÉ=åçí~ÄäÉ=ÄççâëI=ã~Ö~òáåÉëI=åÉïëé~éÉêë=~åÇ=s`aLasa
ãìäíáãÉÇá~=Ñçê=íÜÉ=êÉ~ÇáåÖ=ÉåàçóãÉåí=çÑ=Åçãé~åó=éÉêëçååÉäK
45
The Corporate Social Responsibility Report
líÜÉê=ïÉäÑ~êÉ pçäáÇ=éêçãçíáçå=ÅÜ~ååÉäëI=çîÉêëÉ~ë=~ëëáÖåãÉåí=ÇÉîÉäçéãÉåí=çééçêíìåáíáÉë
Ñçê=çìíëí~åÇáåÖ=ÉãéäçóÉÉëI=éÉêÑçêã~åÅÉ=ÄçåìëÉë=áëëìÉÇ=Ä~ëÉÇ=çå=çéÉê~íáçå=ëí~íìëI
=êÉÅçÖåáíáçå=çÑ=îÉíÉê~å=~åÇ=ÉñÅÉéíáçå~ä=éÉêëçååÉäI=íçé=íÉå=çìíëí~åÇáåÖ
éêçàÉÅí=ÅçããÉåÇ~íáçå=~åÇ=áåÅÉåíáîÉë=Ñçê=ÉãéäçóÉÉ=éêçàÉÅí=éêçéçë~äëK
c~ÅáäáíáÉë bãéäçóÉÉ=Å~ÑÉíÉêá~ëI=ÉãéäçóÉÉ=ÇçêãáíçêáÉëI=Å~ê=~åÇ=ãçíçêÅóÅäÉ=é~êâáåÖ=ëé~ÅÉëI
Äáääá~êÇë=êççãI=Ä~ëâÉíÄ~ää=ÅçìêíI=Ä~Çãáåíçå=ÅçìêíI=ÑáíåÉëë=êççãI=åìêëáåÖ=êççãI
ãÉÇáÅ~ä=ëÉêîáÅÉ=êççãI=ÉãéäçóÉÉ=ïÉäÑ~êÉ=~åÇ=äçìåÖÉ=Ä~êI=hqs
4.2.5 Employee relationsqÜÉ=í~äÉåí=çÑ=ÉãéäçóÉÉë=áë=~äï~óë=íÜÉ=ãçëí=áãéçêí~åí=âÉó=íç=ÉåíÉêéêáëÉ=ëìÅÅÉëë=~åÇ=ëìëí~áå~ÄäÉ
ÇÉîÉäçéãÉåíK==qÜÉ=Åçãé~åó=~äï~óë=éêçîáÇÉë=ÅçääÉ~ÖìÉë=ïáíÜ=ÖççÇ=ïçêâ=ÅçåÇáíáçåë=~åÇ=ïçêâ
ÉåîáêçåãÉåíI=~ë=~=í~êÖÉíI=íç=ÉñéÉÅí=ÉãéäçóÉÉë=íç=Çç=íÜÉáê=ÄÉëí=íç=ÇÉîÉäçé=íÜÉãëÉäîÉë=ìåÇÉê=íÜÉ
Ä~ä~åÅÉ=çÑ=ïçêâ=~åÇ=äáÑÉ=èì~äáíóI=~åÇ=íç=ÄÉÅçãÉ=áãéçêí~åí=é~êíåÉêë=áå=äçåÖJíÉêã=ÇÉîÉäçéãÉåí=çÑ=íÜÉ
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Å~å=áÇÉåíáÑó=ÉÑÑÉÅíáîÉäó=Ñçê=íÜçëÉ=ÜáÖÜ=êáëâ=çéÉê~íáçå=áíÉãëI=~åÇ=íÜÉå=íç=éêçÅÉÉÇ=íÜÉ=êáëâ=éêÉîÉåíáçå
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ïïïKíñÅÅçêéKÅçãLíïLÜ|ÅëêLMOKÜíãä?||ÜííéWLLïïïKíñÅÅçêéKÅçãLíïLÜ|ÅëêLMOKÜíãä| �
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Üíãä|FK==jÉ~åïÜáäÉI=íç=ÉåëìêÉ=íÜÉ=äÉÖ~ä=êáÖÜíë=çÑ=íÜÉ=ÉãéäçóÉÉëI=êÉäÉî~åí=ä~ïë=~åÇ=êÉÖìä~íáçå=~êÉ
Ñìääó=ÇáëÅäçëÉÇ=çå=íÜÉ=ïÉÄëáíÉI=íÜÉêÉÑçêÉI=íÜÉ=Åçãé~åó=êÉëéÉÅíë=~ää=äÉÖ~ä=êáÖÜíë=çÑ=ÉãéäçóÉÉë=ëç=~ë
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_ÉëáÇÉë=êçìíáåÉë=çå=~ååì~ä=ÉãéäçóÉÉ=ë~íáëÑ~Åíáçå=ëìêîÉóI=íÜÉ=Åçãé~åó=~äëç=ëÉí=ìé=ÉãéäçóÉÉë=ëìÖJ
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ïÉÄëáíÉI=íç=éêçîáÇÉ=î~äì~ÄäÉ=çéáåáçåë=íç=ÅçääÉ~ÖìÉë=çê=ÉñíÉêå~ä=é~êíåÉêë=çê=íç=éêçÅÉÉÇ=åÉÅÉëë~êó
Åçãéä~áåíë=~åÇ=êÉéçêíëI=~ë=çÑ=OMNM=íÜÉêÉ=ï~ë=åç=Å~ëÉ=çÑ=Åçãéä~áåíë=çå=ÇáëÅêáãáå~íáçå=çÑ=ÖÉåÇÉê=~åÇ
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46
The Corporate Social Responsibility Report
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äÉÖ~ä=éêçÅÉÇìêÉë=~í=ÜçãÉ=çê=~í=çíÜÉê=ÅçìåíêáÉë=EÇçãÉëíáÅ=áëëìÉ=~ÅÅçêÇáåÖ=íç=ä~Äçê=ä~ïë=~åÇ=áíë=áãéäÉJ
ãÉåí~íáçå=ÇÉí~áäëF=íç=í~âÉ=áí=Ñçê=ÅççêÇáå~íáçå=~åÇ=íêÉ~íãÉåíK==tÉ=ÖáîÉ=ÉãéäçóÉÉë=~=ÅÉêí~áå=éÉêáçÇ=çÑ
åçíáÅÉ=ëç=íÜ~í=íÜÉ=Åçãé~åó=çéÉê~íáçåë=~êÉ=áå=äáåÉ=ïáíÜ=åçíáÑáÅ~íáçå=éêçÅÉëëK
Work and life
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47
The Corporate Social Responsibility Report
Community activities
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48
The Corporate Social Responsibility Report
Leisure and convenience facilities
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4.2.6 Health and careqÜÉ=ÜÉ~äíÜ=çÑ=ÉãéäçóÉÉë=áë=íÜÉ=ãçëí=î~äì~ÄäÉ=êÉëçìêÅÉ=Ñçê=qu`K=qu`=Ü~ë=ÄÉÉå=ÅçããáííÉÇ=Ñçê=óÉ~êë
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ïçêâéä~ÅÉ�=Äó=íÜÉ=_ìêÉ~ì=çÑ=ÜÉ~äíÜI=aÉé~êíãÉåí=çÑ=ÜÉ~äíÜ=~åÇ=i~Äçê=ÅçããáííÉÉ=çÑ=bñÉÅìíáîÉ=vì~åI
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49
The Corporate Social Responsibility Report
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Å~åíÉÉå=Ü~ë=~äëç=áåíêçÇìÅÉÇ=äçïJÑ~í=ÜÉ~äíÜó=ãÉ~äë=íç=äÉí=ÉãéäçóÉÉë=ÄÉ=~ÄäÉ=íç=É~í=ãçêÉ=ÇÉäáÅáçìë=~åÇ
ÜÉ~äíÜóK==qÜÉ=ÑçääçïáåÖ=áë=áåÑçêã~íáçå=~Äçìí=íÜÉ=î~êáçìë=ÜÉ~äíÜ=éêçãçíáçå=~ÅíáîáíáÉëK
50
The Corporate Social Responsibility Report
Health information
51
The Corporate Social Responsibility Report
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ÖÉåÉê~ä=éÜóëáÅ~ä=ÅÜÉÅâI=ëéÉÅáÑáÅ=éÜóëáÅ~ä=ÅÜÉÅâI=ÉñÉÅìíáîÉ=ÜÉ~äíÜ=ÅÜÉÅâK=tÉ=íê~ÅÉI=ã~åÖÉI=Å~êÉI
ÖìáÇÉ=ÉãéäçóÉÉë=ïÜç=Öçí=~å=~Äåçêã~ä=êÉëìäí=çÑ=ÅÜÉÅâë=íç=äÉí=ÉãéäçóÉÉë=ÄÉ=~ÄäÉ=íç=Åçåíêçä=íÜÉáê=çïå
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The first level measurement of response and treatment in a plant:
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G `~êêó=çå=êçìíáåÉ=ÉåîáêçåãÉåí~ä=ÇáëáåÑÉÅíáçå=çéÉê~íáçå=EÄó=ÖÉåÉê~ä=~ÑÑ~áêëF=~åÇ=íç=ÉåÜ~åÅÉ=ÉãJ
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The second level measurement of response and treatment in a plant:
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G fããìåáò~íáçåJêÉä~íÉÇ=ëìééäáÉë=L=áåîÉåíçêó=~åÇ=Åçåíêçä=çîÉê=ë~ÑÉ=èì~åíáíó=ê~åÖÉK
G dê~ëé=çîÉê=íÜÉ=Çóå~ãáÅ=Ç~í~=çÑ=ëí~ÑÑ=ïÜÉå=íÜÉó=ÉåíÉê=~åÇ=äÉ~îÉ=íÜÉ=Åçìåíêó=~ë=ïÉää=~ë=ãçåáíçêJ
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G qç=ëìééäó=ã~ëâë=íç=ÉãéäçóÉÉë=ïÜç=ïÉêÉ=íê~îÉäáåÖ=EÜÉäéÉÇ=Äó=íÜÉ=ãÉÇáÅ~ä=êççã=çê=ÖÉåÉê~ä
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The third level measurement of response and treatment in a plant
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~ÑÑÉÅíÉÇK
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52
The Corporate Social Responsibility Report
The fourth level measurement of response and treatment in a plant
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53
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G `çãéäó=ïáíÜ=~ää=êÉäÉî~åí=ÉåîáêçåãÉåí~ä=ä~ïë=~åÇ=êÉÖìä~íáçåëI=Åçãé~åó=éçäáÅáÉë=~åÇ=ÖççÇ=áåJ
Çìëíêó=éêçÑÉëëáçå~ä=ëí~åÇ~êÇëK
G ^Ççéí=íÉÅÜåçäçÖó=~åÇ=éêçÅÉëëÉë=ïÜáÅÜ=êÉÇìÅÉ=ÜÉ~äíÜ=Ü~ò~êÇëI=~åÇ=êáëâë=íç=ë~ÑÉíóK
G båÅçìê~ÖÉ=çìê=ÉãéäçóÉÉë=íç=êÉéçêí=çå=~åóíÜáåÖ=íÜ~í=ïçìäÇ=ÉåÇ~åÖÉê=éÜóëáÅ~ä=ÜÉ~äíÜ=~åÇ=éÉêJ
ëçå~ä=ëÉÅìêáíó=áå=çìê=ëí~ÑÑ=íÜêçìÖÜ=~=ÅçåÑáÇÉåíá~ä=åçåJéìÄäáÅ=êÉéçêíK
4.3.2 Corporate social responsibilitiesqu`=áë=ÅçããáííÉÇ=íç=ÉåÜ~åÅáåÖ=íÜÉ=ïÉääJÄÉáåÖ=çÑ=çìê=äçÅ~ä=ÅçããìåáíáÉë=Äó=éêçîáÇáåÖ=ÖççÇ=èì~äáíó
éêçÇìÅíë=~åÇ=ëÉêîáÅÉëK=tÉ=Çç=çìê=ÄÉëí=ï~ó=íç=Ñáå~åÅÉ=ÅÜ~êáí~ÄäÉ=çêÖ~åáò~íáçåë=~åÇ=äçÅ~ä=åçåJéêçÑáí
çêÖ~åáò~íáçåë=Äó=ÄÉÅçãáåÖ=ÖççÇ=ÅáíáòÉåë=íÜêçìÖÜ=îçäìåí~êó=ëÉêîáÅÉ=~åÇ=ëíêÉåìçìë=çéÉê~íáçåK
4.3.3 Relation with communityqu`=ëíêáîÉë=íç=Éëí~ÄäáëÜ=ëíê~íÉÖáÅ=é~êíåÉêëÜáéë=ïáíÜ=Åçããìåáíó=çêÖ~åáò~íáçåëK
58
The Corporate Social Responsibility Report
4.4 Shareholders
qu`=Ü~ë=Ñçê=íÜêÉÉ=ÅçåëÉÅìíáîÉ=óÉ~êë=~ï~êÇÉÇ=ïáíÜ=~å=^H=Ñçê=?fåÑçêã~íáçå=ÇáëÅäçëìêÉ=ê~åâáåÖ�K=lìê=Éëí~ÄJ
äáëÜÉÇ=Öç~äë=~êÉ=íç=ã~áåí~áå=éìÄäáÅ=Éèìáíó=çÑ=áåîÉëíçêëI=~åÇ=íç=ÇáëÅäçëÉ=çìê=éìÄäáÅ=ã~å~ÖÉãÉåí=áåÑçêã~íáçåK
qÜÉêÉ~ÑíÉêI=ïÉ=ïáää=ìéÜçäÇ=íÜÉ=éêáåÅáéäÉ=çÑ=Ñìää=ÇáëÅäçëìêÉI=ïÜáÅÜ=ïáää=ÄÉ=ìéäç~ÇÉÇ=çåíç=íÜÉ=Åçãé~åó=ïÉÄëáíÉ
~åÇ=éìÄäáëÜÉÇ=áå=íÜÉ=~ååì~ä=êÉéçêíI=íÜÉêÉÄó=ã~âáåÖ=íÜÉ=Ñ~ëíÉëí=~åÇ=íÜÉ=ãçëí=ëìáí~ÄäÉ=ÉñéêÉëëáçå=íç=íÜÉ=ÅçãJ
é~åó=Çóå~ãáÅë=~åÇ=áíë=ã~å~ÖÉãÉåí=áå=êÉëéçåëÉ=íç=ã~êâÉí=ÅÜ~åÖÉëI=áå=çêÇÉê=íç=éêçíÉÅí=íÜÉ=áåíÉêÉëí=é~êíáÉë�
êáÖÜí=íç=âåçïK
4.4.1 Protection of shareholders’ equityqÜÉ=Åçãé~åóDë=ã~å~ÖÉãÉåí=êÉëìäíë=ëÜçìäÇ=ÄÉ=ëÜ~êÉÇ=Äó=íÜÉ=êÉäÉî~åí=éÉçéäÉ=çÑ=íÜÉ=áåíÉêÉëí=é~êíáÉëK
cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=ÉåÅçìê~ÖÉë=íÜÉ=áåíÉêÉëí=é~êíáÉë=íç=éêçîáÇÉ=áåÑçêã~íáçå=êÉä~íÉÇ=íç=íÜÉ
ÇÉÅáëáçå=ã~âáåÖ=çÑ=íÜÉ=ã~å~ÖÉãÉåí=äÉîÉäK==qÜÉ=ãçÇÉ=çÑ=çéÉê~íáçå=çÑ=íÜÉ=_ç~êÇ=çÑ=aáêÉÅíçêë=ëÜçìäÇ
~äëç=ÄÉ=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=äçÅ~ä=ä~ïë=~åÇ=êÉÖìä~íáçåë=áå=çêÇÉê=íç=ã~áåí~áå=éêçéÉê=~åÇ=åçêã~ä=çéÉê~íáçåK
cìêíÜÉêãçêÉI=Ñìää=ÇáëÅäçëìêÉ=çÑ=çéÉê~íáåÖ=êÉëìäíë=ïáää=ÄÉ=éìÄäáëÜÉÇ=áå=íÜÉ=~ååì~ä=êÉéçêí=~åÇ=çå=íÜÉ
ïÉÄëáíÉK==^ë=Ñçê=íÜÉ=ëìÖÖÉëíáçåë=çê=ÅçããÉåíë=Äó=íÜÉ=áåíÉêÉëí=é~êíáÉëI=íÜÉ=Åçãé~åó=~äëç=Ü~ë=~=ëéçâÉëJ
ã~å=íç=êÉëéçåÇ=íç=íÜÉëÉ=èìÉêáÉëI=áå=çêÇÉê=íç=~îçáÇ=Ç~ã~ÖÉ=íç=íÜÉ=Åçãé~åó=ÇìÉ=íç=ìåáÇÉåíáÑáÉÇ=êáëâëK
4.4.2 Enhancement of transparency of informations~êáçìë=íóéÉë=çÑ=áåÑçêã~íáçå=~êÉ=~î~áä~ÄäÉ=çå=íÜÉ=èì~êíÉêäó=~åÇ=~ååì~ä=êÉéçêíë=~åÇ=Åçãé~åó=ïÉÄ
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íÜáë=áåÑçêã~íáçå=íç=Ü~îÉ=~=Öê~ëé=çÑ=íÜÉ=ã~å~ÖÉãÉåí=Çóå~ãáÅë=çÑ=íÜÉ=Åçãé~åóK==^ë=Ñçê=Åçêéçê~íÉ
çéÉê~íáçå=êÉä~íÉÇ=Ñáå~åÅá~ä=áåÑçêã~íáçåI=ëíçÅâ=ÇáîáÇÉåÇ=áåÑçêã~íáçåI=çêÖ~åáò~íáçå~ä=ëíêìÅíìêÉI=áåíÉêJ
å~ä=ëóëíÉãë=~åÇ=êìäÉëI=ÅçåÇáíáçåë=Ñçê=Äç~êÇ=ãÉãÄÉêë=~åÇ=Åçåí~Åí=ã~áäÄçñI=~ë=ïÉää=~ë=íÜÉ=~ååçìåÅÉJ
ãÉåí=çÑ=áåÑçêã~íáçåI=íÜÉ=Åçãé~åó=ïçìäÇ=~äëç=ìéäç~Ç=íÜáë=áåÑçêã~íáçå=çåíç=íÜÉ=Åçãé~åó=ïÉÄëáíÉI=áå
~=ÅçãéêÉÜÉåëáîÉI=íêìíÜÑìä=~åÇ=áããÉÇá~íÉ=ã~ååÉêK=réÇ~íÉ=ïáää=~äëç=ÄÉ=çå=íÜÉ=èì~êíÉêäó=~åÇ=~ååì~ä
êÉéçêíëK
cçê=íÜÉ=áåÑçêã~íáçå=ÇáëÅäçëÉÇI=íÜÉ=`çãé~åó=ëÜ~ää=ã~áåí~áå=íÜÉ=éêáåÅáéäÉë=çÑ=êÉÅáéêçÅáíóX=íÜÉ=ÅçãJ
é~åó=~äëç=ÇçÉë=åçí=ëÉÉâ=éêáî~íÉ=Ö~áå=çê=Ñ~îçêI=~åÇ=ïçìäÇ=ÇáëÅäçëÉ=êÉä~íÉÇ=~ÅíáîáíáÉë=çå=íáãÉI=Ñçê=ëÉäÑJ
ëÅêìíáåáòáåÖ=Äó=íÜÉ=áåíÉêÉëí=é~êíáÉëK
^ää=áåíÉêÉëíÉÇ=é~êíáÉë=Å~å=~ÅÅÉëë=íÜÉ=�Åçêéçê~íÉ=ÖçîÉêå~åÅÉ�=ëÉÅíáçå=çÑ=çìê=ïÉÄëáíÉ=íç=ìåÇÉêëí~åÇ
ëÜ~êÉÜçäÇÉêë=ãÉÉíáåÖ=êÉÖìä~íáçåëI=ëÜ~êÉÜçäÇÉêë=áåÑçêã~íáçåI=Åçêéçê~íÉ=çéÉê~íáçå=êÉÖìä~íáçåëI=~åÇ
Åçêéçê~íÉ=çêÖ~åáò~íáçå=ëíêìÅíìêÉ=ÉíÅK==qu`=ïáää=âÉÉé=çå=éêçîáÇáåÖ=áåÑçêã~íáçå=êÉä~íÉÇ=íç=áíë=ã~å~ÖÉJ
ãÉåí=éÉêÑçêã~åÅÉ=ëç=íÜ~í=ã~å~ÖÉãÉåí=éÉêÑçêã~åÅÉ=Å~å=ÄÉ=áãéêçîÉÇ=ÑìêíÜÉê=~åÇ=ëÜ~êÉÜçäÇÉêë�
áåíÉêÉëíë=Å~å=ÄÉ=ë~ÑÉÖì~êÇÉÇK
59
The Corporate Social Responsibility Report
4.5 Customers
tÉ=~äï~óë=~áã=íç=ÉåÜ~åÅÉ=ÅìëíçãÉê=î~äìÉI=éêçîáÇáåÖ=çìê=ÅìëíçãÉêë=ïáíÜ=~=î~êáÉíó=çÑ=ÑêÉèìÉåÅó=Åçåíêçä
ÅçãéçåÉåíë=~åÇ=ãçÇìä~ê=ÇÉëáÖå=áåI=áå=çêÇÉê=íç=ãÉÉí=íÜÉ=ÅçãéêÉÜÉåëáîÉ=ÇÉã~åÇ=çÑ=çìê=ÅìëíçãÉêëK==qÜÉ
Åçããçå=Öç~ä=çÑ=~ää=íÜÉ=ÅçääÉ~ÖìÉë=Ü~ë=~äï~óë=ÄÉÉå=íç=ÉñÅÉÉÇ=ÅìëíçãÉê=ÉñéÉÅí~íáçåëX=qu`=Ü~ë=Ñçê=íÜêÉÉ
ÅçåëÉÅìíáîÉ=óÉ~êë=ÄÉÉå=~ï~êÇÉÇ=ïáíÜ=�pìééäáÉê=`çåíáåìçìë=nì~äáíó=fãéêçîÉãÉåí=Ep`nfF�=~åÇ=�mêÉÑÉêêÉÇ
nì~äáíó=pìééäáÉê=EmnpF�Äó=íÜÉ=fåíÉä=`çêéçê~íáçåK==få=êÉÅçÖåáíáçå=çÑ=íÜÉ=çìíëí~åÇáåÖ=~ÅÜáÉîÉãÉåí=~ë=ïÉää=~ë
ÅçãéÉíáíáîÉåÉëë=çÑ=íÜÉ=Åçãé~åó=áå=áíë=éêáÅÉ=çÑÑÉêÉÇX=áíë=èì~äáíóI=ÇÉäáîÉêóI=ëÉêîáÅÉI=íÜÉ=Åçãé~åó=êÉÅÉáîÉÇ=íÜÉ
Üçåçê=çÑ=íÜÉ=ÜáÖÜÉëí=èì~äáíó=Äó=çìê=ïçêäÇJÅä~ëë=ÅìëíçãÉêK
qu`=ÅìëíçãÉê=êÉä~íáçåëÜáé=ã~å~ÖÉãÉåí=ÑÉ~íìêÉë=~êÉ=~ë=ÑçääçïëW
4.5.1 Customer relationship managementCustomer satisfaction
få=çêÇÉê=íç=ãÉÉí=ÅìëíçãÉê=î~äìÉ=~åÇ=åÉÉÇëI=ÉåÜ~åÅÉ=ÅìëíçãÉê=ë~íáëÑ~Åíáçå=ïáíÜ=íÜÉ=Åçãé~åó=~ë=~
ïÜçäÉ=~åÇ=íç=ëíêÉåÖíÜÉå=ÅìëíçãÉê=äçó~äíó=íç=íÜÉ=Åçãé~åóI=qu`=Ü~ë=ÅçåÇìÅíÉÇ=íÜÉ=�ÅìëíçãÉê
ë~íáëÑ~Åíáçå=ëìêîÉó�=~í=íÜÉ=ÉåÇ=çÑ=É~ÅÜ=óÉ~êK==fíë=ÅçåíÉåí=áåÅäìÇÉë=R=áíÉãë=ïÜáÅÜ=~êÉI=�éêçÇìÅí
ëìééäó=~åÇ=ÇÉäáîÉêó=EÇÉäáîÉêó=éÉêáçÇF=�I=�éêçÇìÅí=èì~äáíó=�I=�éêçÇìÅíë=~åÇ=ÅìëíçãÉê=ëÉêîáÅÉ=�I
�íÉÅÜåáÅ~ä=ëìééçêí=~åÇ=�Eåç=Ü~êãÑìä=ëìÄëí~åÅÉë=L=ÖêÉÉå=éêçÇìÅíëF=epc=L=dm�K==qÜÉ=çîÉê~ää=ã~êâ
Ñçê=ÅìëíçãÉê=ë~íáëÑ~Åíáçå=áå=OMNM=áë=URKV=éçáåíëK=få=çêÇÉê=íç=ìåÇÉêëí~åÇ=ÅìëíçãÉêë�=ëéÉÅáÑáÅ=åÉÉÇë
~åÇ=ÉñéÉÅí~íáçåë=Ñçê=qu`K
qÜêçìÖÜ=Ñçêã~ä=~åÇ=ÇáêÉÅí=êÉëéçåëÉ=Ñêçã=çìê=ÅäáÉåíë=áå=çêÇÉê=íç=ãÉ~ëìêÉ=íÜÉ=~Åíì~ä=éÉêÑçêã~åÅÉ=çÑ
qu`I=~åÇ=íç=éçáåí=çìí=íÜÉ=áå~ÇÉèì~ÅáÉë=çÑ=íÜÉ=Åçãé~åóI=áå=çêÇÉê=íç=ÇÉîÉäçé=íÜÉ=Ä~ëáë=Ñçê=áãéêçîÉJ
ãÉåí=ëíê~íÉÖáÉëK
cáåÇáåÖë=Ñêçã=íÜÉ=éêÉîáçìë=ëìêîÉó=Ü~îÉ=ÄÉÉå=êÉéçêíÉÇ=íç=íÜÉ=`çãé~åóDë=ÜáÖÜÉëí=ã~å~ÖÉãÉåí=ìåáí=íç
ëÉêîÉ=~ë=~=êÉÑÉêÉåÅÉ=Ñçê=ÑìíìêÉ=éçäáÅó=~ÇàìëíãÉåíëI=~åÇ=~ÑíÉê=ëí~íáëíáÅ~ä=~å~äóëáëI=íç=éêçîáÇÉ=~ë=~å
áåÇáÅ~íçê=Ñçê=íÜÉ=ÑçääçïJìé=áãéêçîÉãÉåí=~åÇ=ÉÑÑÉÅíáîÉåÉëë=íê~ÅâáåÖ=Äó=çìê=ë~äÉë=ìåáíK
Complete supply of product line:
cêçã=äçïJÉåÇ=éêçÇìÅíë=íç=ÜáÖÜJÉåÇ=éêçÇìÅíëI=qu`=áë=ÅçããáííÉÇ=íç=éêçîáÇÉ=íÜÉ=ãçëí=ÅçãéÉíáíáîÉ
éêçÇìÅíë=îá~=çìê=ä~êÖÉ=~åÇ=ëí~åÇ~êÇáòÉÇ=çéÉê~íáçåI=áå=çêÇÉê=íç=ãÉÉí=ÅìëíçãÉê=ÇÉã~åÇ=Ñçê=ÅçãéêÉJ
ÜÉåëáîÉ=éêçÇìÅíëK=nì~äáíó=ÅÉêíáÑáÅ~íáçåë=~êÉ=ëáãìäí~åÉçìëäó=Å~êêáÉÇ=çìí=ÄçíÜ=áå=q~áéÉá=~åÇ=íïç=Ñ~ÅíçJ
êáÉë=áå=káåÖÄçI=Éå~ÄäáåÖ=ÅìëíçãÉêë=íç=Äìó=éÉ~ÅÉ=çÑ=ãáåÇI=ïáíÜ=ë~íáëÑ~ÅíáçåK
Product Quality services
^ää=Äê~åÅÜÉë=~åÇ=çÑÑáÅÉë=çÑ=qu`=~êÉ=ÉèìáééÉÇ=ïáíÜ=éêçÇìÅí=~ééäáÅ~íáçå=ÉåÖáåÉÉêáåÖ=ã~åéçïÉêI
ïÜáÅÜ=ïçêâ=~äçåÖ=ïáíÜ=äçÅ~ä=ÄìëáåÉëë=íç=èìáÅâäó=ãÉÉí=ÅìëíçãÉê=åÉÉÇëI=~ë=ïÉää=~ë=éêçîáÇáåÖ=éêçÑÉëJ
ëáçå~ä=íÉÅÜåáÅ~ä=ëìééçêí=~åÇ=êÉä~íÉÇ=íê~áåáåÖ=ÅçìêëÉëK==^í=íÜÉ=ë~ãÉ=íáãÉ=Éëí~ÄäáëÜ=~å=ÉÑÑÉÅíáîÉ=~åÇ
Ñ~ëí=ã~êâÉí=ÑÉÉÇÄ~Åâ=ãÉÅÜ~åáëã=áå=çêÇÉê=íç=áãéêçîÉ=éêçÇìÅí=èì~äáíó=~åÇ=íç=éêçîáÇÉ=áãéçêí~åí
áåÑçêã~íáçå=çå=Åçåíáåìçìë=áãéêçîÉãÉåí=~åÇ=áååçî~íáçåI=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ÅìëíçãÉê
ë~íáëÑ~ÅíáçåK
60
The Corporate Social Responsibility Report
Price
`ìëíçãÉê=áë=íÜÉ=ÅçêåÉêëíçåÉ=çÑ=ëìëí~áå~ÄäÉ=ëìêîáî~ä=~åÇ=ÇÉîÉäçéãÉåíI=íÜÉ=Åçãé~åó=Ü~ë=~äï~óë=ÄÉÉå
íç=êÉëéçåÇ=íç=ã~êâÉí=éêáÅÉ=ÑäìÅíì~íáçå=ïáíÜ=Å~ìíáçåI=áå=~ÇÇáíáçå=íç=~å=~ååì~ä=ÅìëíçãÉê=ë~íáëÑ~Åíáçå
ëìêîÉó=áå=çêÇÉê=íç=çÄí~áå=íÜÉ=ä~íÉëí=ã~êâÉí=áåÑçêã~íáçå=~åÇ=ÅìëíçãÉê=âåçïäÉÇÖÉK==tÉ=~äëç=ÅççéÉê~íÉ
~åÇ=Åçåëìäí=ïáíÜ=ã~àçê=ã~åìÑ~ÅíìêÉêëI=áå=çêÇÉê=íç=ÇÉîÉäçé=ã~êâÉí=~åÇ=êÉ~ÅÜ=ÅçåëÉåëìë=çå=íÜÉ=éêáÅÉK
^í=íÜÉ=ë~ãÉ=íáãÉI=ïÉ=ïáää=áåíêçÇìÅÉ=åÉï=éêçÇìÅí=Ñêçã=íáãÉ=íç=íáãÉ=áå=çêÇÉê=íç=Öêçï=~äçåÖ=ïáíÜ=çìê
ÅìëíçãÉêë=~åÇ=íç=ã~áåí~áå=íÜÉ=áåíÉêÉëíë=çÑ=ëÜ~êÉÜçäÇÉêëK
4.5.2 Customer privacy^ë=Ñçê=ÅìëíçãÉê=áåÑçêã~íáçåI=áí=áë=ÅçåëáÇÉêÉÇ=íç=ÄÉ=ÅçåÑáÇÉåíá~ä=áåÑçêã~íáçå=Äó=qu`=~åÇ=íÜáë=ÅçåÑáJ
ÇÉåíá~ä=áåÑçêã~íáçå=ãìëí=åçí=ÄÉ=Öê~åíÉÇ=ìëÉ=Ñçê=åçåJqu`=ëí~ÑÑI=ïáíÜ=íÜÉ=ÉñÅÉéíáçå=íÜ~í=íÜÉ=éÉêëçå
Ü~ë=~=äÉÖáíáã~íÉ=~åÇ=ä~ïÑìä=ÄìëáåÉëë=êÉä~íáçåëÜáé=ïáíÜ=çìê=ÄìëáåÉëë=~åÇ=íÜÉêÉ=áë=~=ÇÉã~åÇ=Ñçê=íÜÉ
áåÑçêã~íáçåK==^ää=ëí~ÑÑë=ãìëí=~ÄáÇÉ=Äó=íÜÉ=`çÇÉ=çÑ=`çåÇìÅíK=^ë=çÑ=OMNM=íÜÉêÉ=áë=åç=áåëí~åÅÉ=áå=ïÜáÅÜ
ÅìëíçãÉê=éêáî~Åó=áë=îáçä~íÉÇ=åçê=áë=íÜÉêÉ=~åó=Å~ëÉ=çÑ=ÅìëíçãÉê�ë=Ç~í~=ÄÉáåÖ=äçëí=~åÇ=Ç~ã~ÖÉÇK
4.5.3 Product liability insuranceqç=ÉåëìêÉ=íÜ~í=íÜÉ=éêçÇìÅí=ã~åìÑ~ÅíìêÉÇ=Äó=íÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=áåíÉêå~íáçå~ä=êÉÖìä~íáçåëI
~åÇ=áå=íÜÉ=ë~ãÉ=íáãÉ=éêçíÉÅí=ÅçåëìãÉê=áåíÉêÉëíëI=ëáåÅÉ=OMMRI=íÜÉ=Åçãé~åó=ÅçîÉêë=áíë=ÉåíáêÉ=éêçÇìÅí
ïáíÜ=Ñìää=äá~Äáäáíó=áåëìê~åÅÉ=íÜêçìÖÜ=eçåÉëí=fåíÉêå~íáçå~ä=fåëìê~åÅÉ=`çãé~åóK==páåÅÉ=çìê=éêçÇìÅíë
~êÉ=ã~áåäó=íç=Çç=ïáíÜ=ÑêÉèìÉåÅáÉëI=íÜÉêÉÑçêÉI=íÜÉ=é~ëëáîÉ=ÅçãéçåÉåíë=ïçìäÇ=åçí=Å~ìëÉ=ÄçÇáäó=Ü~êã
íç=íÜÉ=ë~äÉë=~ÖÉåí=çê=ìäíáã~íÉäóI=íÜÉ=ÅçåëìãÉêëI=ÉîÉå=áÑ=íÜÉ=éêçÇìÅí=äçëë=áíë=ÑìåÅíáçå=Eáå~ÇÉèì~íÉ
ÑêÉèìÉåÅó=çÑ=Å~ååçí=îáÄê~íÉFK==_~ëÉÇ=çå=íÜáëI=íÜÉ=êÉ~ëçå=íÜ~í=íÜÉ=Åçãé~åó=~ééäáÉÇ=Ñçê=éêçÇìÅí=äá~ÄáäJ
áíó=áåëìê~åÅÉ=áë=éìêÉäó=ÇìÉ=íç=íÜÉ=ÜáÖÜÉëí=ÉíÜáÅ~ä=ëí~åÇ~êÇë=ïÉ=Ü~îÉ=~ë=ïÉää=~ë=çìê=ÜáÖÜ=ëÉäÑJêÉèìáêÉãÉåíI
áå=ÜçéÉ=íÜ~í=áí=Å~å=ÉåÜ~åÅÉ=çìê=Åçêéçê~íÉ=áã~ÖÉ=~åÇ=àçáå=íÜÉ=ê~åâë=çÑ=ã~àçê=áåíÉêå~íáçå~ä=Åçãé~åáÉëI
~åÇ=ëÜ~êÉ=íÜÉ=êáëâ=~åÇ=êÉëéçåëáÄáäáíó=Ñçê=ë~äÉë=ÅÜ~ååÉäëK
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The Corporate Social Responsibility Report
4.6 Supplier
tÉ=ëÜ~ää=ã~áåí~áå=~=Ñ~áêäó=ÖççÇ=êÉä~íáçå=ïáíÜ=çìê=ëìééäáÉêë=ÄÉÅ~ìëÉ=íÜÉó=~êÉ=çìê=é~êíåÉêëK
tÉ=ëÜ~ääW
G=c~áêäó=~åÇ=çÄàÉÅíáîÉäó=ëÅêÉÉå=~åÇ=ëÉäÉÅí=ëìééäáÉêëK
G=eçåÉëíäó=~åÇ=Ñê~åâäó=åÉÖçíá~íÉ=íÜÉ=ÅçåíÉåí=çÑ=Åçåíê~ÅíK
G=`ççéÉê~íÉ=ïáíÜ=ëìééäáÉêë=áå=çêÇÉê=íç=ÑìäÑáää=çìê=ÅçããáíãÉåí=íç=ÅìëíçãÉêëK
G=^îçáÇ=~Åíáçå=çÑ=äçìëó=ÇÉÅáëáçå=àìÇÖãÉåíK
4.6.1 Selection of suppliersqu`=ëÜ~ää=ëÉäÉÅí=ëìééäáÉêë=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=ÑçääçïáåÖ=R=çÄàÉÅíáîÉ=ÅêáíÉêá~W
G iÉ~ÇÉêëÜáé=áå=éêçÇìÅí=íÉÅÜåçäçÖó
G bñÅÉääÉåÅÉ=áå=ëÉêîáÅÉ=~åÇ=ëìééçêí
G nì~äáíóK
G mÉêÑçêã~åÅÉ=áå=ÇÉäáîÉêó=~åÇ=äÉ~Ç=íáãÉK
G mÉêÑçêã~åÅÉ=áå=çîÉê~ää=Åçëí=ÅçåíêçäK
fÑ=áí=áë=åÉÅÉëë~êó=íç=ÜçäÇ=çéÉå=íÉåÇÉê=ïÉ=ëÜ~ää=Ñ~áêäó=Å~êêó=çìí=ëÉäÉÅíáçå=áå=~ÅÅçêÇ~åÅÉ=ïáíÜ=~ÄçîÉ
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4.6.2 Negotiation on content of contractqÜêçìÖÜçìí=íÜÉ=éêçÅÉëë=çÑ=åÉÖçíá~íáçå=ïáíÜ=ëìééäáÉê=çê=éçíÉåíá~ä=ëìééäáÉê=çå=ÅçåíÉåí=çÑ=Åçåíê~ÅíI=çìê
~ííáíìÇÉ=ëÜçìäÇ=ÄÉ=Ñ~áê=~åÇ=àìëíK==tÉ=ëÜ~ää=~ÄáÇÉ=Äó=êÉäÉî~åí=ä~ïë=~åÇ=êÉÖìä~íáçåë=~åÇ=ëìééçêí=ÅçåJ
îÉåíáçåë=çÑ=~=Ñ~áê=ÉåíÉêéêáëÉK
4.6.3 Supplier diversityqu`=ëíêáîÉë=íç=ÅççéÉê~íÉ=ïáíÜ=çéÉê~íçêë=çÑ=Çáë~Çî~åí~ÖÉÇ=éÉêëçåëI=ïçãÉåI=êÉíáêÉÇ=ëÉêîáÅÉãÉå=~åÇ
ëã~ää=~åÇ=ÑÉÉÄäÉ=ÉåíÉêéêáëÉë=~åÇ=ïáääáåÖ=íç=Öê~Çì~ääó=áåÅêÉ~ëÉ=íÜÉ=~ãçìåí=çÑ=éêçÅìêÉãÉåí=Åçåíê~ÅíëK
4.6.4 Supplier informationtÉ=ëÜ~ää=åÉîÉê=êÉîÉ~ä=ÅçåÑáÇÉåíá~ä=áåÑçêã~íáçå=çÑ=çìê=ëìééäáÉêë=Ñçê=àçáåí=ìëÉ=Äó=åçåJqu`=ÉñíÉêå~ä
éÉêëçåëI=ìåäÉëë=ë~áÇ=ëìééäáÉê=Ü~ë=ïêáííÉå=éÉêãáëëáçå=Ñçê=ÅçåëÉåíK
4.6.5 Product featurestÜÉå=ÇÉ~äáåÖ=ïáíÜ=ëìééäáÉêë=Ñçê=çìê=Åçãé~åóI=áå=~ÇÇáíáçå=íç=íÜÉ=ÅçããìåáÅ~íáçå=êçìíáåÉI=íÜÉ=ÅçãJ
é~åó=~äëç=çÄí~áåë=~=îáÉï=çå=íÜÉ=Åçããçå=ã~êâÉí=íÜêçìÖÜ=íÜÉ=~ååì~ä=pìééäáÉê=bîÉåíëI=~åÇ=áå=íÜÉ
ë~ãÉ=íáãÉ=êÉîáÉï=çå=íÜÉ=éêçÇìÅí=ÑÉ~íìêÉëI=ëéÉÅáÑáÅ~íáçåëI=~åÇ=ÇÉÖêÉÉë=çÑ=ëí~Äáäáíó=áå=íÜÉ=é~ëíI=~ë=ïÉää
~ë=ìëáåÖ=íÜÉ=páñ=páÖã~=ãçÇÉä=íç=ëçäîÉ=éêçÄäÉãëI=íç=ÜÉäé=íç=äççâáåÖ=Ñçê=~åó=çééçêíìåáíó=Ñçê
áãéêçîÉãÉåíK==cçê=íÜáë=êÉ~ëçåI=áí=ÖêÉ~íäó=ÉåÜ~åÅÉë=íÜÉ=ëìééäáÉê=éêçÇìÅí=èì~äáíóI=~ë=ïÉää=~ë=ÉÑÑáÅáÉåÅó
~åÇ=ëéÉÉÇK
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The Corporate Social Responsibility Report
4.6.6 Order continuity^ÅÅçêÇáåÖ=íç=íÜÉ=ÇáêÉÅíáçå=çÑ=íÜÉ=Åçãé~åóI=ëçãÉ=çÑ=íÜÉ=É~êäáÉê=ãçÇÉäë=ïáää=ÄÉ=éêçÇìÅÉÇ=Äó=íÜÉ
ÇçïåëíêÉ~ã=ëìééäáÉêI=ïÜáäÉ=íÜÉ=Åçãé~åó=ïçìäÇ=ã~áåí~áå=íÜÉ=éêçÇìÅíáçå=çÑ=ÜáÖÜJéêÉÅáëáçåI=ÜáÖÜ
î~äìÉJ~ÇÇÉÇ=éêçÇìÅíëK==få=îáÉï=çÑ=ã~êâÉí=ÑäìÅíì~íáçåI=áå=çêÇÉê=íç=ã~áåí~áå=åçêã~ä=éêçÇìÅíáçå=Ñçê=íÜÉ
ëìééäáÉêëI=íÜÉ=Åçãé~åó=~äëç=ã~áåí~áåë=~=ÅÉêí~áå=ê~íáç=çÑ=éêçÇìÅíáçå=Äó=~å=ÉñíÉêå~ä=ëìééäáÉêI=íÜêçìÖÜ
åÉÖçíá~íáçåëI=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=éìêéçëÉ=çÑ=ÅçÉñáëíÉåÅÉ=~åÇ=Åçããçå=éêçëéÉêáíóK==få=çêÇÉê=íç
~ÅÜáÉîÉ=íÜÉ=Åçåíáåìáíó=çÑ=çêÇÉêëI=íÜÉ=Åçãé~åó=ïáää=ëáãìäí~åÉçìëäó=ÅçåëáÇÉê=íÜÉ=éêçÇìÅíáçå=Åçëí=~åÇ
íÜÉ=åìãÄÉê=çÑ=ëìééäáÉêë=áå=íÜÉ=Ñ~ÅíçêóI=íç=ã~áåí~áå=éêçÑáí=ã~êÖáåëI=~åÇ=íç=ÅêÉ~íÉ=äçåÖ=íÉêã=ïáääáåÖJ
åÉëë=Ñçê=ÅççéÉê~íáçåK
tÜÉå=íÜÉ=Åçãé~åó=êÉëéçåÇÉÇ=íç=íÜÉ=ÇçïåëíêÉ~ã=ëìééäáÉêë=çê=Åçåíê~ÅíçêëI=íÜÉ=`çÇÉ=çÑ=`çåÇìÅí=áë
ìëÉÇ=~ë=íÜÉ=Ä~ëáë=Ñçê=ÅççéÉê~íáçåK==_çíÜ=Åçãé~åáÉë=~äëç=åÉÉÇ=íç=ëáÖå=~åÇ=êÉíìêå=íÜÉ=~ÖêÉÉãÉåí
ÇçÅìãÉåí=çÑ=bf``=EbäÉÅíêçåáÅ=fåÇìëíêó=`çÇÉ=çÑ=`çåÇìÅíFK=låÅÉ=íÜáë=áë=ÇçåÉI=íÜÉó=ëÜ~ää=ÄÉÅçãÉ
çÑÑáÅá~ä=é~êíåÉêë=çÑ=íÜÉ=Åçãé~åóK==fÑ=Ñçê=ëçãÉ=êÉ~ëçå=áÑ=íÜÉ=~ÑçêÉãÉåíáçåÉÇ=îÉåÇçêë=Å~ååçí=çê=êÉÑìëÉ
íç=ëáÖå=~åÇ=êÉíìêå=íÜÉ=ÇçÅìãÉåíëI=åÉÅÉëë~êó=ÄìÑÑÉê=íáãÉ=ïáää=ÄÉ=ÖáîÉåK=fÑ=íÜÉó=ëíáää=Ñ~áäÉÇ=íç=ëáÖåI=íÜÉ
ÅççéÉê~íáçå=ïáää=ÄÉ=ÉåÇÉÇ=~åÇ=ïÉ=ïáää=íêó=íç=ÑáåÇ=çíÜÉê=é~êíåÉêëK==få=OMNM=~=íçí~ä=çÑ=TQ=ïÉêÉ=ëÉåíI=ïáíÜ
TQ=çÑ=íÜÉã=ÅçãéäÉíÉÇ=~åÇ=ëáÖåÉÇI=~=êÉëéçåëÉ=ê~íÉ=çÑ=NMMBK
få=OMNMI=íÜÉ=Åçãé~åó=Å~êêáÉÇ=çìí=~=ëìêîÉó=Ñçê=ÑáîÉ=áíÉãë=áåÅäìÇáåÖ=íÜÉ=èì~äáíó=ëóëíÉãI=íÜÉ=åÉñí=íáÉê
ëìééäáÉê=ã~å~ÖÉãÉåíI=éêçÅÉëë=ÅçåíêçäI=ëçÅá~ä=êÉëéçåëáÄáäáíóI=ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=~åÇ=~ìÇáíJ
áåÖ=Ñçê=~=íçí~ä=çÑ=OO=ê~ï=ã~íÉêá~äë=ëìééäáÉêëK=qÜÉ=î~äìÉ=çÑ=íÜÉ=íçí~ä=éêçÅìêÉãÉåí=áë=SMB=çÑ=íÜÉ
Åçãé~åó�ë=î~äìÉ=çÑ=~=óÉ~êK==`ìêêÉåíäóI=íÜÉ=ã~àçê=ïçêäÇJÅä~ëë=èì~êíò=ëìééäáÉêë=~êÉ=Ñêçã=g~é~åI=~ë=íÜÉ
Åçìåíêó=Ü~ë=íÜÉ=íÉÅÜåáÅ~ä=íÜêÉëÜçäÇ=çÑ=ãçêÉ=íÜ~å=ëÉîÉê~ä=ÇÉÅ~ÇÉëK==cçê=íÜáë=êÉ~ëçå=~Äçìí=VRB=çÑ=íÜÉ
áåÇìëíêó=ÅçãÉë=Ñêçã=g~é~åÉëÉ=ëìééäáÉêëI=ïáíÜ=íÜÉ=êÉëí=RB=Ñêçã=q~áï~å=ëìééäáÉêëK==pÜçêíJíÉêã=ÇÉîÉäJ
çéãÉåí=çÑ=äçÅ~ä=ëìééäáÉêë=ÇçÉë=Ü~îÉ=áíë=ÇáÑÑáÅìäíóX=ÜçïÉîÉêI=íÜÉ=äçÅ~äáò~íáçå=çÑ=íÜÉ=éêçÅìêÉãÉåí=çÑ
ÖççÇë=áë=~=íÜçêçìÖÜ=éêçÅìêÉãÉåí=éçäáÅó=çÑ=qu`K==fÑ=q~áï~åÉëÉ=ëìééäáÉêë=áåíÉåÇ=íç=áåîÉëí=áå=íÜÉ
ìéëíêÉ~ã=ÇÉîÉäçéãÉåí=çÑ=èì~êíò=áåÇìëíêó=áå=íÜÉ=ÑìíìêÉI=qu`=áë=çéíáãáëíáÅ=~Äçìí=íÜáë=~åÇ=ïáää=í~âÉ=íÜÉ
áåáíá~íáîÉ=íç=éêçîáÇÉ=çééçêíìåáíáÉë=Ñçê=ÅççéÉê~íáçå=~åÇ=~ëëáëí~åÅÉK
4.7 Government and regulatory agencies
4.7.1 Degree of regulatory complianceqÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ä~ïë=çÑ=ÄçíÜ=ÇçãÉëíáÅ=~åÇ=ÑçêÉáÖå=ÅçìåíêáÉë=~í=çîÉêëÉ~ë=äçÅ~íáçåK
qÜáë=çÄäáÖ~íáçå=áë=ïêáííÉå=áå=íÜÉ=Åçãé~åó�ë=ÅçÇÉ=çÑ=ÅçåÇìÅíI=~ë=ïÉää=~ë=áå=íÜÉ=ÉãéäçóÉÉ�ë=Ü~åÇÄççâK
jÉ~åïÜáäÉI=íÜÉ=ÅçêêÉëéçåÇáåÖ=êÉÖìä~íáçåë=~êÉ=ÅÜÉÅâ=çå=íÜÉ=èì~êíÉêäó=Ä~ëáë=íç=ÉåëìêÉ=íÜ~í=íÜÉ=ÅçãJ
é~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ä~íÉëí=ä~ïë=~åÇ=êÉÖìä~íáçåëK=qÜáë=áåëéÉÅíáçå=áåÅäìÇÉë=ä~ïë=~åÇ=êÉÖìä~íáçåë
êÉÖ~êÇáåÖ=éÉêëçååÉäI=Ñáå~åÅá~äI=ÉåîáêçåãÉåí~äI=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=ã~ííÉêëI=~ë=ïÉää=~ë=íÜÉ=ëéÉÅá~ä=åÉÉÇë
çÑ=ÅìëíçãÉêëK
63
The Corporate Social Responsibility Report
4.7.2 Environment protection^ë=êÉÖ~êÇáåÖ=íç=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~ë=ëéÉÅáÑáÉÇ=áå=ä~ïI=íÜÉ=Åçãé~åó=~äëç=ÅçãéäáÉÇ=ïáíÜ=íÜÉ
êÉäÉî~åí=êÉèìáêÉãÉåíë=Ñçê=Åçãé~åáÉëK==qÜáë=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=êÉÖìä~íáçå=áë=îáÖçêçìëäó=ÉåJ
ÑçêÅÉÇ=áå=çìê=Åçãé~åóI=íÜêçìÖÜ=ëÉäÑJã~å~ÖÉãÉåíK==tÉ=~áã=íç=Çç=çìê=ÄÉëí=ÉÑÑçêíë=áå=éêçíÉÅíáåÖ=íÜÉ
ÉåîáêçåãÉåí=~åÇ=ÉÅçäçÖóK
4.7.3 Fulfillment of tax obligationqÜÉ=Åçãé~åó=é~óë=í~ñÉë=ÜçåÉëíäó=áå=çêÇÉê=íç=éêçãçíÉ=íÜÉ=ÇÉîÉäçéãÉåí=çÑ=å~íáçå~ä=ÉÅçåçãóK
4.7.4 Degree of policy co-ordinationqÜÉ=Åçãé~åó=ÅççéÉê~íÉë=Ñìääó=ïáíÜ=íÜÉ=éçäáÅáÉë=éêçãçíÉÇ=Äó=çìê=ÖçîÉêåãÉåíI=êÉÖ~êÇäÉëë=ïÜÉíÜÉê
íÜÉó=~êÉ=Ñáå~åÅá~ä=ÇáëÅäçëìêÉI=ÉåîáêçåãÉåí~ä=êÉÖìä~íáçåë=çê=ÑçêÉáÖå=ä~Äçê=éçäáÅáÉëK
4.8 Competition in the industry
4.8.1 Strategy planqÜÉ=ëíê~íÉÖáÅ=éä~ååáåÖ=çÑ=çìê=Åçãé~åó=~åÇ=çíÜÉê=äÉ~ÇáåÖ=Åçãé~åáÉë=áå=íÜÉ=áåÇìëíêó=Å~å=Ü~îÉ=ã~àçê
áãé~Åí=çå=É~ÅÜ=çíÜÉêK=cçê=íÜáë=êÉ~ëçåI=ïÉ=ã~áåí~áå=~=ÜáÖÜ=ÇÉÖêÉÉ=çÑ=ÅçåÅÉêå=Ñçê=íÜÉ=ëíê~íÉÖáÅ=áåíÉåJ
íáçå=çÑ=çíÜÉêë=áå=íÜÉ=áåÇìëíêóK=tÉ=íÜÉêÉÑçêÉ=Çê~Ñí=çìê=ëíê~íÉÖáÅ=éä~ååáåÖ=Ä~ëÉÇ=çå=ã~êâÉí=áåíÉêîáÉïë
~åÇ=~å~äóëáë=çå=çéÉåäó=ÇáëÅäçëÉÇ=áåÑçêã~íáçå=çÑ=çíÜÉê=Åçãé~åáÉëK=aìÉ=íç=íÜáë=Ñ~ÅíI=ïÉ=âåçï=îÉêó
ïÉää=çå=íÜÉ=íçéáÅë=çÑ=éêçÇìÅí=ãáåá~íìêáò~íáçåI=ÑêÉèìÉåÅó=ÅÜ~åÖÉëI=~ë=ïÉää=~ë=çå=íÜÉ=ëÉäÉÅíáçå=çÑ
ã~êâÉíëI=áå=çêÇÉê=íç=ÄÉ=~ë=ÅäçëÉ=íç=íÜÉ=ã~êâÉí=ÇÉã~åÇ=~ë=éçëëáÄäÉ=~åÇ=íç=ëÉáòÉ=íÜÉ=áåáíá~íáîÉK
4.8.2 New Product and technology/royaltytÉ=Ü~îÉ=~äëç=Å~êêáÉÇ=çìí=~å~äóëáë=çå=åÉï=éêçÇìÅíë=çÑ=çìê=ÅçãéÉíáíçêëI=íÜÉáê=íÉÅÜåçäçÖáÉë=~åÇ=é~íÉåíëI
áå=çêÇÉê=íç=ìåÇÉêëí~åÇ=íÜÉ=éêçÖêÉëë=çÑ=íÜÉ=áåÇìëíêóI=~ë=ïÉää=~ë=çìê=ëí~íìë=áå=íÜÉ=áåÇìëíêóK=tÉ=~êÉ
Å~ìíáçìë=~Äçìí=íÜÉ=é~íÉåí=ã~é=çÑ=íÜÉ=áåÇìëíêóK=qÜÉêÉÑçêÉI=ïÉ=Öê~Çì~ääó=ÇÉéäçó=çìê=é~íÉåíë=íç=~îçáÇ
ìååÉÅÉëë~êó=ÇáëéìíÉëK
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The Corporate Social Responsibility Report
Environment Safety and Health
qÜÉ=ÉåîáêçåãÉåí~ä=áëëìÉ=Ü~ë=ÅÜ~åÖÉÇ=áíë=çêáÖáå~ä=ÑÉ~íìêÉ=~åÇ=Öêçïå=áåíç=~=ÖäçÄ~ä=ÇÉëíêìÅíáçå=éêçÄäÉã=Ñêçã=~
êÉÖáçå~ä=çåÉK==däçÄ~ä=ï~êãáåÖI=~íí~Åâ=Äó=ÜÉ~í=ï~îÉëI=ÉñÜ~ìëíáçå=çÑ=íÜÉ=çòçåÉ=ä~óÉê=~åÇ=~ÅáÇ=ê~áå=~åÇ=ëç=çåK==^åó
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tÉ=Ü~îÉ=çåäó=çåÉ=É~êíÜ=áë=åçí=~=ëäçÖ~å=Äìí=~=Å~ää=Ñçê=~Åíì~ä=~Åíáçå=Ñçê=ÅÜÉêáëÜáåÖ=çìê=äáîáåÖ=ëé~ÅÉK==tÉ=~äëç=~êÉ
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5.1 Environment protection plan and management
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OMMV PIMPV
OMMU NIVSS
OMMT QIVMV
OMMS OINOM
Kitchen waste recycling
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=P OIRTQKQM UPKMR OKVT
=Q OIQMNKVM UMKMS OKTN
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=S OINQMKSM TVKOU OKPR
=T OIRMMKTM UMKST OKTO
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NM OIQUTKMM UMKOP OKSP
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71
The Corporate Social Responsibility Report
5.2 Implementation of environment protection
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íÜÉ=éä~åÉíK
5.2.1 Greening plantG tÉ=~êÉ=ÅçããáííÉÇ=íç=~=ÅäÉ~å=~åÇ=ÖêÉÉå=ÉåîáêçåãÉåí=ÄçíÜ=áåëáÇÉ=~åÇ=çìíëáÇÉ=íÜÉ=Ñ~ÅíçêóI=áå
çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=èì~äáíó=ä~åÇëÅ~éáåÖ=Ñçê=çìê=éä~åíK=cìêíÜÉêãçêÉI=~=íçí~ä=çÑ=çåÉ
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5.2.2 Pollution prevention^ë=Ñçê=éçääìíáçå=éêÉîÉåíáçå=~åÇ=ÅçåíêçäI=íÜÉ=Åçãé~åó=Ü~Ç=ëÉí=ìé=ëÉîÉê~ä=éçääìíáçå=Åçåíêçä=Ñ~ÅáäáíáÉë
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�t~íÉê=mçääìíáçå=`çåíêçä=mÉêãáíë�=~ë=ïÉää=~ë=ïáíÜ=íÜÉ=êÉèìáêÉãÉåíë=çÑ=fplNQMMN=ëóëíÉãK==tÉ
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72
The Corporate Social Responsibility Report
qç=ÉÑÑÉÅíáîÉäó=ã~å~ÖÉ=~åÇ=ã~áåí~áå=íÜÉ=~ëëçÅá~íÉÇ=Åçåíêçä=Ñ~ÅáäáíáÉëI=íÜÉáê=áåÇÉÅÉåí=ÑêÉèìÉåÅó=~åÇ=ã~áåJ
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áå=çêÇÉê=íç=ã~áåí~áå=íÜÉ=éêçéÉê=çéÉê~íáçå=ê~íÉ=çÑ=íÜÉ=Åçåíêçä=Ñ~ÅáäáíáÉëI=~åÇ=íç=ÉåëìêÉ=íÜ~í=íçí~ä=Éãáëëáçåë=çÑ
íÜÉ=Åçãé~åó=áë=äçïÉê=íÜ~å=Åçåíêçä=ëí~åÇ~êÇë=E~ããçåá~W=MKPNPÖ=L=ëX=åáíêáÅ=~ÅáÇW=MKMQOÖ=L=ëX=îçä~íáäÉ=çêÖ~åáÅ
ÅçãéçìåÇëW=RSKUTÖ=L=ëFK==s~êáçìë=Åçåíêçä=ãÉ~ëìêÉë=~êÉ=ÇÉëÅêáÄÉÇ=~ë=ÑçääçïëW
Measures for Preventing Air Pollution
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73
The Corporate Social Responsibility Report
Measures for Preventing Water Pollution
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kçåJÜ~ò~êÇçìë aJMVMP `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí mÜóëáÅ~ä kçåÉ _ìêóëäìÇÖÉ éêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMMTPSNQ íêÉ~íãÉåí
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bäÉÅíêçåáÅ bJMONT `çããáëëáçåÉÇ `Éåíê~ä=dçîÉêåãÉåí mÜóëáÅ~ä kçåÉ kçåÉÅçãéçåÉåíë éêçÅÉëëáåÖ t~ëíÉ=kçK=MVTMUMNORQ íêÉ~íãÉåíï~ëíÉIpÅê~éë=~åÇÇÉÑÉÅíáîÉ=éêçÇìÅíë
74
The Corporate Social Responsibility Report
Statistics for waste clearance and transport for 2009 are as follows:
Statistics for waste clearance and transport for 2010 are as follows:
75
The Corporate Social Responsibility Report
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Twelve no regrets carbon reduction measures:
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The Corporate Social Responsibility Report
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The Corporate Social Responsibility Report
5.2.4 Implemented external concept of environment safety andhealthqç=ÉåëìêÉ=íÜÉ=ë~ÑÉíó=çÑ=Ñ~Åíçêó=ïçêâÉêë=çå=íÜÉ=ÅçåëíêìÅíáçå=~åÇ=íç=ã~áåí~áå=íÜÉ=ëìêêçìåÇáåÖ
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mêáçê=íç=íÜÉ=ÅçJçéÉê~íáçåI=íÜÉ=Åçåíê~Åíçêë=ïçìäÇ=ëáÖå=íÜÉ=�Åçåíê~Åíçêë�=ë~ÑÉíóI=ÜÉ~äíÜ=~åÇ=ÜóÖáÉåÉ
~ÖêÉÉãÉåí�=íç=ÉåëìêÉ=íÜ~í=éêáçêI=ÇìêáåÖI=~åÇ=~ÑíÉê=íÜÉ=çéÉê~íáçåë=~êÉ=áå=~ÅÅçêÇ~åÅÉ=íç=íÜÉ=êÉÖìä~íáçåëK
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The Corporate Social Responsibility Report
5.2.5 Green accountingfå=îáÉï=çÑ=íÜÉ=ÖêçïáåÖ=áåíÉêå~íáçå~ä=ÉãéÜ~ëáë=çå=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=áëëìÉëI=ëáåÅÉ=j~êÅÜ=PNI
OMNM=çåï~êÇëI=~=ÅçÇÉ=Ñçê=ÉåîáêçåãÉåí~ä=ë~ÑÉíó=~åÇ=ÜÉ~äíÜ=áë=éêçéçëÉÇW=bppI=ïÜáÅÜ=ÉåÅçãé~ëëÉë
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5.3 Greenhouse gas inventory
_~ëÉÇ=çå=íÜÉ=íêÉåÇë=çÑ=ÖäçÄ~ä=Å~êÄçå=êÉÇìÅíáçåI=íÜÉ=ÖçîÉêåãÉåíDë=Å~êÄçå=Éãáëëáçå=êÉÇìÅíáçå=í~êÖÉí=áë=Ä~ëÉÇ=çå
íÜÉ=éêçéçë~ä=ÄêçìÖÜí=ìé=Äó=íÜÉ=bm^=çå=QíÜ=çÑ=j~êÅÜI=OMNMI=ïáíÜ=~=í~êÖÉí=çÑ=êÉÇìÅáåÖ=`lO=Éãáëëáçåë=Äó=ONM
ãáääáçå=íçåë=ïáíÜáå=~=ÇÉÅ~ÇÉK==få=êÉëéçåëÉ=íç=ÖäçÄ~ä=ÉåîáêçåãÉåí~ä=íêÉåÇë=~åÇ=íç=ãÉÉí=íÜÉ=ÅçìåíêóDë=çîÉê~ää
ÖêÉÉåÜçìëÉ=Ö~ë=êÉÇìÅíáçå=ëíê~íÉÖáÉëI=áå=íÜÉ=ÜçéÉ=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ëìëí~áå~ÄäÉ=ÇÉîÉäçéãÉåí=çÑ=ÉåÉêÖó=~åÇ
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aìêáåÖ=OMNMI=qu`=Ü~Ç=êÉÑÉêêÉÇ=íç=fplNQMSQ=ëí~åÇ~êÇ=éêçÅÉÇìêÉëI=~åÇ=Å~êêáÉÇ=çìí=~å=áåîÉåíçêó=áå=OMMV=ïÜáÅÜ
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~åÇ=_Éáíçì=ÜÉ~Çèì~êíÉêëK==cìêíÜÉêãçêÉI=íÜÉ=Åçãé~åó=~äëç=é~ëëÉÇ=íÜÉ=îÉêáÑáÅ~íáçå=çéÉê~íáçå=çÑ=íÜÉ=_pfDë=?ÖêÉÉåJ
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83
The Corporate Social Responsibility Report
5.3.1 Organization structure of implementation committee ofgreenhouse gas inventory
5.3.2 Emission boundaryqÜÉ=Åçãé~åó=ÅçãéäáÉë=ïáíÜ=íÜÉ=ëí~åÇ~êÇ=çÑ=fpl=NQMSQJN=~ë=ïÉää=~ë=íÜÉ=êÉèìáêÉãÉåí=çÑ=íÜÉ=dêÉÉåJ
ÜçìëÉ=d~ë=mêçíçÅçä=çÑ=íÜÉ=tçêäÇ=`çìåÅáä=Ñçê=pìëí~áå~ÄäÉ=aÉîÉäçéãÉåí=L=tçêäÇ=oÉëçìêÅÉë=fåëíáíìíÉ
Et_`pa=L=tofFK==_ó=ìëáåÖ=íÜÉ=Åçãé~åóDë=ÖÉçÖê~éÜáÅ~ä=ÄçìåÇ~êáÉë=~ë=íÜÉ=ëÅçéÉ=çÑ=çéÉê~íáçå~ä
ÅçåíêçäI=ïÉ=Å~êêáÉÇ=çìí=Éñ~ãáå~íáçåë=çå=ÄçíÜ=ÇáêÉÅí=~åÇ=áåÇáêÉÅí=Éãáëëáçå=çÑ=íÜÉ=máåÖ=ÅÜÉåÖ=éä~åí
EkçK=QI=q~çóì~å=`çìåíó=fåÇìëíêá~ä=aáëíêáÅí=SíÜ=oç~ÇF=~åÇ=_Éáíçì=ÜÉ~Çèì~êíÉêë=EQíÜ=cäççêI=kçK=NSI
pÉÅK=OI=`ÜìåÖ=v~åÖ=pK=oÇKI=mÉáíçì=NNOI=q~áéÉá=FK==pÅçéÉ=çåÉ=áë=íç=ÅçåÇìÅí=áåîÉåíçêó=çå=Éãáëëáçåë
ïÜáÅÜ=~êÉ=ÇáêÉÅíäó=ÅçåíêçääÉÇI=çê=çïåÉÇI=Äó=íÜÉ=Åçãé~åóK==pÅçéÉ=íïç=áë=íç=Å~äÅìä~íÉ=íÜÉ=~ãçìåí=çÑ
áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=ïÜáÅÜ=êÉä~íÉë=íç=áãéçêí=L=ÉñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíóI=ÜÉ~í=çê
ëíÉ~ã=ÖÉåÉê~íÉÇK==pÅçéÉ=íÜêÉÉ=áë=íç=~áã=~í=çíÜÉê=áåÇáêÉÅí=Éãáëëáçåë=Äó=çíÜÉê=~ÅíáîáíáÉë=çÑ=íÜÉ=Åçãé~åóI
ïáíÜ=íÜÉ=ëçìêÅÉ=çÑ=Éãáëëáçåë=ÄÉáåÖ=ÅçåíêçääÉÇ=çê=çïåÉÇ=Äó=çíÜÉê=Åçãé~åáÉëK
Direct and indirect emissions on the organizational boundaries of TXC
84
The Corporate Social Responsibility Report
5.3.3 Greenhouse gas inventory dataqÜáë=áåîÉåíçêó=áë=íÜÉ=Ñáêëí=íáãÉ=qu`=Å~êêáÉÇ=çìí=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=çå=~å=çêÖ~åáò~íáçå=äÉîÉäK
qÜÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=áå=OMMV=ãÉ~ëìêÉÇ=NVIOSO=íçåë=çÑ=`lOÉ=L=óÉ~êK==få=íÜÉ=ÑìíìêÉI=åçí=çåäó
ïáää=ïÉ=ÅçåíáåìÉ=íç=éêçãçíÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçå=Åçåíêçä=íç=êÉÇìÅÉ=ÅçëíëI=Äìí=~äëç=äççâ=Ñçêï~êÇ
íç=êÉ~ÅÜ=~=Ä~ä~åÅÉ=ÄÉíïÉÉå=êÉëçìêÅÉ=ÉÑÑáÅáÉåÅóI=ÉåÉêÖó=ÅçåëÉêî~íáçåI=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=~åÇ
ëìëí~áå~ÄäÉ=ÉåÉêÖó=ÇÉîÉäçéãÉåíK==tÉ=ïáää=~äëç=ïçêâ=Ü~êÇ=íç=~ÅÜáÉîÉ=íÜÉ=Öç~ä=çÑ=ÅêÉ~íáåÖ=~=Å~êÄçåJ
ÑêÉÉ=ÉÅçåçãóK=qÜÉ=ÑçääçïáåÖ=íïç=éçáåíë=~êÉ=íÜÉ=ã~áå=ÑçÅìëW
G mêçãçíÉ=ÉåÉêÖó=ÅçåëÉêî~íáçå=~åÇ=êÉÇìÅÉ=ÉäÉÅíêáÅáíó=ìë~ÖÉK
G fãéêçîÉ=ÉèìáéãÉåí=ÉÑÑáÅáÉåÅóI=ÖççÇ=ÉèìáéãÉåí=ã~áåíÉå~åÅÉI=êÉÇìÅÉ=íÜÉ=äÉ~âáåÖ=çÑ=êÉÑêáÖÉê~åíK
TXC Corporation greenhouse gas emissions (2009)
qóéÉë=çÑ=ÖêÉÉåÜçìëÉ=Ö~ë `lO `eQ kOl ec`ë mc`ë pcS `lOÉ=íçí~ä
bãáëëáçåë=Eqçå=`lOÉF NUIUNSKUT NNOKNR MKOM PPOKTP MKMM MKMM NVIOSNKVQ
mÉêÅÉåí~ÖÉ=EBF VTKSV MKRU MKMM NKTP MKMM MKMM NMMKMM
mêçéçêíáçå=çÑ=Éãáëëáçåë=áå=~ää=~êÉ~ë pÅçéÉ=N pÅçéÉ=O
dêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=Eíçåë=`lOÉF QRSKUV NUUMRKMR
qÜÉ=éÉêÅÉåí~ÖÉ=çÑ=íçí~ä=Éãáëëáçåë=EBF OKPT VTKSP
pÅçéÉ=PW=çíÜÉê=áåÇáêÉÅí=ÉãáëëáçåëI=áåÅäìÇáåÖ=ï~ëíÉ=~åÇ=ï~ëíÉï~íÉê=íêÉ~íãÉåí=çìíëçìêÅáåÖI=éêçÇìÅí
ÅçãéçåÉåí=çìíëçìêÅáåÖ=íê~åëéçêí~íáçåI=ÉãéäçóÉÉ=ÅçããìíáåÖ=~åÇ=ÄìëáåÉëë=íê~îÉäI=êÉëí~ìê~åíë=imdI
ÑêÉëÜ=Ñêìáí=Ä~ê=êÉÑêáÖÉê~íçêëI=îÉåÇáåÖ=ã~ÅÜáåÉëI=~åÇ=çíÜÉê=áåÇáêÉÅí=ÉãáëëáçåëK==aìÉ=íç=áå~Äáäáíó=íç
Åçåíêçä=áíë=~ÅíáîáíáÉë=~åÇ=ÖêÉÉåÜçìëÉ=Ö~ë=ÉãáëëáçåëI=ïÉ=çåäó=Å~êêó=çìí=íÜÉ=ïçêâ=çÑ=áÇÉåíáÑóáåÖ=íÜÉ
Éãáëëáçåë=áå=OMMV=ïáíÜçìí=èì~åíáÑóáåÖ=íÜÉ=Ç~í~K==råÅÉêí~áåíó=~å~äóëáë=Ñçê=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë
~êÉ=~ë=ÑçääçïëW============================råÅÉêí~áåíó=~å~äóëáë
pçìêÅÉë=çÑ mÉêÅÉåí~ÖÉ ===========~Åíáîáíó=Ç~í~ ========Éãáëëáçå=Ñ~Åíçê áåíÉÖê~íáçå=çÑÉãáëëáçå EBF ìåÅÉêí~áåíó pçìêÅÉë ìåÅÉêí~áåíó pçìêÅÉë ìåÅÉêí~áåíóláä MKMP �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå �=UKSB
Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇÇáÉëÉä=çáä MKMM �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå �=UKSB
Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇimd MKMM �=RKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TKMB fm``=éêçîáÇáåÖ=Éãáëëáçå
Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=UKSBã~åìÑ~ÅíìêáåÖ
éìêÅÜ~ëÉÇ VTKSP �=NKMB äÉîÉä=ãÉíÉê=^Eáå~ÅÅìê~Åó � �=TB fm``=éêçîáÇáåÖ=ÉãáëëáçåÉäÉÅíêáÅáíó MKRBuOEë~ÑÉíó=ÅçÉÑÑáÅáÉåíF Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=TKNB
Z � NKMBF ã~åìÑ~ÅíìêáåÖ`Éëëéççä MKRU �=SMKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TB fm``=éêçîáÇáåÖ=Éãáëëáçå
Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=SMKQBã~åìÑ~ÅíìêáåÖ
ëçäîÉåíëI NKTS �=NRKMB fm``=éêçîáÇáåÖ=~Åíáîáíó �=TB fm``=éêçîáÇáåÖ=Éãáëëáçå~Éêçëçä=ëéê~óë Ç~í~=ëìÖÖÉëíÉÇ Ñ~Åíçê=ëìÖÖÉëíÉÇ=çÑ �=NSKSB~åÇ=êÉÑêáÖÉê~åíë ã~åìÑ~ÅíìêáåÖråÅÉêí~áåíó~å~äóëáë NMMKMM qçí~ä=Éãáëëáçåë=áåîÉåíçêó=ìåÅÉêí~áåíó=E� BF � SKVBÉãáëëáçå
85
The Corporate Social Responsibility Report
qÜÉ=íçí~ä=áåîÉåíçêó=ìåÅÉêí~áåíó=áë=�=SKVBIíÜáë=ëìÖÖÉëíë=íÜ~í=íÜÉ=Ç~í~=èì~äáíó=Ñçê=íÜÉ=~ÅÅìê~Åó=çÑ=íÜÉ
ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçå=ê~íáåÖ=áë=?ÖççÇ?=Ñçê=óÉ~ê=OMMVK
2009 direct and indirect energy use are as follows:
mä~åí íÜÉ=íóéÉ=çÑ=ÉåÉêÖó ëçìêÅÉ=çÑ=Éãáëëáçå ~ãçìåí=éÉê=óÉ~ê ìåáí
máåÖ=`ÜÉåÖ ÇáêÉÅí ÇáÉëÉä MKMUVNQM âáäçäáíÉêë
máåÖ=`ÜÉåÖ áåÇáêÉÅí bñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíó OVPVQKQMMMMM íÜçìë~åÇë=ÇÉÖêÉÉë
_Éáíçì áåÇáêÉÅí bñíÉêå~ääóJéìêÅÜ~ëÉÇ=ÉäÉÅíêáÅáíó NTPKOUPMMM íÜçìë~åÇë=ÇÉÖêÉÉë
Carbon dioxide (an ozone-depleting substance) emissions for 2009 are as follows:
òçåÉJÇÉéäÉíáåÖ=ëìÄëí~åÅÉ bãáëëáçå=îçäìãÉ dtm hÖ`lOÉ
oNO MKOOV hÖ NMVMM OQVSKN
oON MKP hÖ MKMR MKMNR
oOO NPNKOR hÖ NUNM OPTRSOKR
oRMO MKP hÖ QSRSKTO NPVTKMNS
oRMP MKNO hÖ NQRSMKQ NTQTKOQU
oRMU MKPRO hÖ NOMMM QOOQ
e`c`JOORÅ~ OOKR hÖ NOO OTQR
e`c`JOORÅÄ OTKR hÖ RVR NSPSOKR
`~êÄçå=ÇáçñáÇÉ=Éãáëëáçåë OSSRPQKPTV
qÜÉ=Åçãé~åó=ìëÉë=çåäó=~=ëã~ää=èì~åíáíó=çÑ=íÜÉ=~áê=ÅçåÇáíáçåáåÖ=êÉÑêáÖÉê~åí=íÜ~í=áë=ëìÄàÉÅíÉÇ=íç
Åçåíêçä=çÑ=jçåíÉêç=mêçíçÅçäI=íÜÉëÉ=êÉÑêáÖÉê~åíë=ïáää=ÄÉ=êÉéä~ÅÉÇ=Öê~Çì~ääó=~åÇ=~äíÉêå~íáîÉë=ïáää=ÄÉ
ÑçìåÇK==få=íÜÉ=dêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=ïÜáÅÜ=íççâ=éä~ÅÉ=çå=^éêáä=OMNMI=áí=ï~ë=ÑçìåÇ=íÜ~í=íÜÉ
^hOOR=ÅäÉ~åÉê=Åçåí~áåë=çòçåÉJÇÉéäÉíáåÖ=ëìÄëí~åÅÉë=Ee`c`J=OORÅ~=~åÇ=e`c`JOORÅÄFK==cçê=íÜáë
êÉ~ëçåI=íÜÉ=Åçãé~åó=Å~åÅÉääÉÇ=íÜÉ=ÅäÉ~åáåÖ=éêçÅÉëë=áå=gìäó=OMNM=~åÇ=Çáë~ÄäÉÇ=íÜÉ=ìëÉ=çÑ=^hOORI=íç
êÉÇìÅÉ=Ç~ã~ÖÉ=íç=íÜÉ=ÉåîáêçåãÉåíK
få=~ÇÇáíáçåI=áå=êÉëéçåëÉ=íç=êÉèìáêÉãÉåíë=íç=éêçíÉÅí=íÜÉ=É~êíÜ=Äó=êÉÇìÅáåÖ=ÖêÉÉåÜçìëÉ=Ö~ëÉë=ÉãáëëáçåëI
ïÉ=~äëç=Å~äÅìä~íÉ=íÜÉ=Å~êÄçå=ÇáçñáÇÉ=ÉãáëëáçåëI=Äó=ìëáåÖ=ÉäÉÅíêáÅáíó=Åçåëìãéíáçå=~ë=íÜÉ=ÄÉåÅÜã~êâI
ëáåÅÉ=OMMRK
86
The Corporate Social Responsibility Report
CO2 emissions (electric)
vÉ~êë OMMR OMMS
`~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFãçåíÜ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ
N MKMRV NIQRRKMU MKMRN NIOVPKTV
O MKMRV NIPNMKTM MKMRN NINUVKNR
P MKMRN NIOMRKSM MKMQS NINNVKQR
Q MKMSV NIRMTKVV MKMSM NIPTNKVQ
R MKMRQ NIPOPKRQ MKMRP NIOOQKMO
S MKMSS NIRNOKUT MKMRS NIPPSKTN
T MKMSU NISNVKSQ MKMTM NISNQKQQ
U MKMSQ NIQPUKVQ MKMRP NINQQKVQ
V MKMUM NITPUKTO MKMSP NIQRNKTP
NM MKMSM NIRMVKRO MKMQV NIORVKUQ
NN MKMSN NIPUPKTR MKMRQ NIOTNKSR
NO MKMRV NIQUTKUT MKMRT NIPMSKUQ
^îÉê~ÖÉ MKMSO NIQRTKUR MKMRR NIOVUKTN
vÉ~êë OMMT OMMU
`~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFãçåíÜ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ
N MKMRS NINVMKQN MKMQR NIQQOKVO
O MKMSO NIOTRKUV MKMRT NISTMKQP
P MKMRT NIQPPKRT MKMQO NIQMRKPU
Q MKMSQ NISPTKVS MKMQS NIRUMKOR
R MKMSR NISOUKON MKMRP NIUMSKSN
S MKMTP NIUTTKQU MKMRM NIRTRKMR
T MKMSU NISPSKRP MKMRT NIVNNKRR
U MKMSQ NISPTKMS MKMRN NIRTPKTP
V MKMSU NITVNKVN MKMRO NISOMKTU
NM MKMRU NISMSKOU MKMRS NIUPUKRU
NN MKMRU NITQPKVT MKMSV NISRMKQT
NO MKMRR NIRRMKPU MKMSP NISTMKQM
^îÉê~ÖÉ MKMSO NIRUQKNQ MKMRP NISQRKRN
87
The Corporate Social Responsibility Report
vÉ~êë OMMV OMNM
`~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFãçåíÜ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ
N MKNMN NIVMRKTS MKMQV NIRUUKUP
O MKMTQ NIPQTKVN MKMSN NIRPSKPV
P MKMSR NIVOMKRP MKMSQ OIMNVKPQ
Q MKMRT NIVMUKPN MKMSN NIUMPKRN
R MKMSN OIMMUKPV MKMRS NIUNSKNS
S MKMTN OINNUKVV MKMSQ OIMRSKRO
T MKMTQ OIOPNKMP MKMTO NIVMPKOP
U MKMSP NIVRTKMO MKMSU OIMUSKUR
V MKMSQ OINMRKVS MKMSP NIUTRKTT
NM MKMRT NIVNOKON MKMRU NIUMPKRP
NN MKMRP NIUNTKPN MKMSM NIURSKNN
NO MKMRR NIVQSKTV MKMRR NIUMSKOR
^îÉê~ÖÉ MKMSS NIVPNKSU MKMSN NIUQSKMQ
få=~ÇÇáíáçåI=ëáåÅÉ=OMMVI=íÜÉ=Åçãé~åó=ìëÉë=íÜÉ=Å~êÄçå=ÇáçñáÇÉ=Éãáëëáçå=~ãçìåí=~ë=éçëíÉÇ=çå=íÜÉ
ï~íÉê=Äáää=~ë=íÜÉ=ÄÉåÅÜã~êâK==qÜÉ=Å~äÅìä~íáçåë=Ñçê=íÜÉ=êÉäÉî~åí=Éãáëëáçåë=~êÉ=~ë=ÑçääçïëW
CO2 emissions (water)
vÉ~êë=====================================OMMV =====================================OMNM
ãçåíÜ `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖF `~êÄçå=Éãáëëáçåë=EâÖFéêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ éêçÇìÅí=~îÉê~ÖÉ éÉçéäÉ=~îÉê~ÖÉ
N MKMMMNU PKQP MKMMMNM PKPU
O MKMMMNS OKUQ MKMMMNN OKUN
P MKMMMMT NKVO MKMMMNM PKOT
Q MKMMMMU OKTV MKMMMNN PKNR
R MKMMMMU OKRP MKMMMNM PKNR
S MKMMMNN PKPV MKMMMNM PKNP
T MKMMMNN PKOQ MKMMMNN OKUU
U MKMMMNN PKOT MKMMMNO PKTM
V MKMMMNM PKPP MKMMMNN PKOV
NM MKMMMMV PKNN MKMMMMV OKUV
NN MKMMMMV PKOM MKMMMMV OKUP
NO MKMMMMV PKON MKMMMMU OKST
88
The Corporate Social Responsibility Report
5.4 Carbon footprint inventory
páåÅÉ=OMNMI=qu`=Ü~Ç=Å~êêáÉÇ=çìí=Å~êÄçå=Ñççíéêáåí=áåîÉåíçêó=çÑ=íÜÉ=Tj=éêçÇìÅí=çÑ=OMMVK==qÜáë=áåîÉåíçêó=áë
Ä~ëÉÇ=çå=íÜÉ=m^pOMRM=ëí~åÇ~êÇI=ìëáåÖ=íÜÉ=ÅçåÅÉéí=çÑ=ÅçãéäÉíÉ=éêçÇìÅí=äáÑÉJÅóÅäÉ=íç=Å~êêó=çìí=íÜÉ=áåîÉåíçêó
êÉä~íÉÇ=íç=íÜÉ=Å~êÄçå=Éãáëëáçå=çÑ=íÜÉ=éêçÇìÅíK==fåîÉåíçêó=ê~åÖáåÖ=Ñêçã=ê~ï=ã~íÉêá~äë=Éñíê~Åíáçå=~åÇ
ã~åìÑ~ÅíìêáåÖI=íç=íÜÉ=ã~åìÑ~ÅíìêÉ=çÑ=èì~êíò=Åêóëí~äI=ÅìëíçãÉê=éêçÇìÅí=é~Åâ~ÖáåÖ=~åÇ=êÉ~ÅÜÉë=íÜÉ=Çççê=çÑ=íÜÉ
ÅäáÉåíK==mêçàÉÅí=ÅçîÉêë=íÜÉ=~êÉ~ë=çÑ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêó=çå=ÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=NFI
áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=OF=~åÇ=çíÜÉê=áåÇáêÉÅí=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=EëÅçéÉ=PFK
qçí~ä=Å~äÅìä~íáçå=Ñçê=Å~êÄçå=Ñççíéêáåí=Éãáëëáçå=áë=VUÖ=`lOÉ=EqÜÉ=mêçÇìÅí=Å~êÄçå=Ñççíéêáåí=ïáíÜ=íÜÉ=ÑìåÅíáçå~ä
ìåáí=çÑ=É~ÅÜ=Tj=ëÉêáÉë=Åêóëí~äFK==_ó=íÜÉ=ìëÉ=çÑ=Å~êÄçå=ä~ÄÉäáåÖ=ÅÉêíáÑáÅ~íáçåI=åçí=çåäó=Çç=ïÉ=~ääçï=ÅìëíçãÉêë=íç
âåçï=íÜ~í=íÜÉ=~ãçìåí=çÑ=`lO=Éãáëëáçåë=éêçÇìÅÉÇ=Ñêçã=íÜÉ=äáÑÉ=ÅóÅäÉ=çÑ=íÜ~í=éêçÇìÅíI=Äìí=~äëç=ÜÉäéë=íç=Å~êêó
çìí=íÜÉ=`lO=êÉÇìÅíáçå=éçäáÅóK=få=~åó=Å~ëÉI=íÜÉ=Åçãé~åó=áë=ÅçããáííÉÇ=íç=ÅçåíáåìÉ=íÜÉ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=~åÇ
Å~êÄçå=êÉÇìÅíáçå=éçäáÅó=~åÇ=ïÉ=ïáëÜ=íÜ~íI=áÇÉ~ääóI=Äó=OMNO=ïÉ=~êÉ=~ÄäÉ=íç=êÉÇìÅÉ=ÖêÉÉåÜçìëÉ=Ö~ë=Éãáëëáçåë=Äó
RB=EÅçãé~êÉÇ=íç=OMMVFK==qÜáë=ï~óI=ïÉ=Å~å=áãéêçîÉ=êÉëçìêÅÉ=ìíáäáò~íáçå=î~äìÉI=~åÇ=ÅêÉ~íÉ=ÄÉííÉê=ÉåÉêÖó=ë~îáåÖ
ÉÑÑáÅáÉåÅóK==tÜÉå=ïÉ=ÅçåÇìÅíÉÇ=Éãáëëáçå=~å~äóëáë=Ñçê=~ää=ëí~ÖÉëI=ïÉ=ÑçìåÇ=íÜ~í=íÜÉ=éêçÅÉëë=ëí~ÖÉ=~ÅÅçìåíÉÇ=Ñçê
íÜÉ=ä~êÖÉëí=éÉêÅÉåí~ÖÉK==tÜÉå=ïÉ=ÑìêíÜÉê=~å~äóòÉ=íÜÉ=éêçÅÉëë=ëí~ÖÉI=ïÉ=ÑçìåÇ=íÜ~í=�ÉåÉêÖó=êÉëçìêÅÉë?=áë=íÜÉ
ã~áå=Éãáëëáçå=ëçìêÅÉK==cçê=íÜáë=êÉ~ëçåI=íÜÉ=Åçãé~åó=ïáää=Å~êêó=çìí=íÜÉ=�båÉêÖó=j~å~ÖÉãÉåí=póëíÉã�
EfplRMMMNF=áå=OMNNK==tÉ=ÉñéÉÅí=íÜ~í=áí=Å~å=êÉÇìÅÉ=íÜÉ=çîÉê~ää=ÉåÉêÖó=Åçåëìãéíáçå=çÑ=íÜÉ=`çãé~åóK
5.4.1 Product carbon footprint inventory dataqÜÉ=ê~ï=ã~íÉêá~ä=ïÉ=ìëÉ=Å~å=ÄÉ=Åä~ëëáÑáÉÇ=áåíç=íÜÉ=ã~áå=ê~ï=ã~íÉêá~ä=~åÇ=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~äI
êÉëéÉÅíáîÉäóI=çÑ=ïÜáÅÜ=íÜÉ=ìë~ÖÉ=Ñçê=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~ä=ÖêÉ~íäó=ÉñÅÉÉÇë=íÜ~í=çÑ=íÜÉ=ã~áå
ê~ï=ã~íÉêá~äK==cçê=íÜáë=êÉ~ëçå=ïÉ=ÜÉêÉáå=êÉîÉ~ä=íÜêÉÉ=ã~àçê=ëìééäÉãÉåí~êó=ê~ï=ã~íÉêá~äë=ìë~ÖÉ=éÉê
ìåáí=çÑ=éêçÇìÅí=áå=OMMV=~åÇ=OMNM=~ë=ÑçääçïëW
fíÉã qÜÉ=ìë~ÖÉ=éÉê=ìåáí=çÑ=éêçÇìÅí qÜÉ=ìë~ÖÉ=éÉê=ìåáí=çÑ=éêçÇìÅíáå=OMMV=EhÖLéÅëF áå=OMNM=EhÖLéÅëF
fm^ MKMMMMP MKMMMNR
`ljb=`ib^k MKMMMMN MKMMMMN
p`eob`h=@RR MKMMMMQ MKMMMMP
89
The Corporate Social Responsibility Report
5.5 Energy management system
få=îáÉï=çÑ=íÜÉ=`çãé~åóDë=Å~êÄçå=Ñççíéêáåí=~åÇ=dêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêáÉë=~êÉ=é~êí=çÑ=áåÑçêã~íáçå=ÇáëÅäçëìêÉK
qÜÉ=ÇÉÅáëáçå=áë=Ä~ëÉÇ=çå=íÜÉ=fpl=RMMMN=båÉêÖó=j~å~ÖÉãÉåí=póëíÉã=ïÜáÅÜ=ï~ë=ÇÉÅáÇÉÇ=íç=ÄÉ=ìëÉÇ=áå=OMNNI
áå=íÜÉ=ÜçéÉ=íç=ÑáåÇ=~=ï~ó=íç=êÉÇìÅÉ=íÜÉ=ìëÉ=çÑ=ÉåÉêÖóI=íÜÉêÉÄó=~ÅÜáÉîÉ=íÜÉ=çÄàÉÅíáîÉ=çÑ=Å~êÄçå=êÉÇìÅíáçåK
jÉ~åïÜáäÉI=áå=çêÇÉê=Ñçê=íÜÉ=ëóåÅÜêçåçìë=Åçää~Äçê~íáçå=Ñçê=ÄçíÜ=íÜÉ=ìéëíêÉ~ã=~åÇ=ÇçïåëíêÉ~ã=áåÇìëíêó=ÅÜ~áåI
íÜÉ=Åçãé~åó=ïáää=Öê~Çì~ääó=êÉèìáêÉ=áíë=ëìééäáÉêë=íç=ìåÇÉêí~âÉ=ëÉäÑJ~ëëÉëëãÉåí=Ä~ëÉÇ=çå=íÜÉ=ëéÉÅáÑáÅ~íáçå=çÑ=íÜÉ
bf``I=áå=çêÇÉê=íç=Ñìääó=Åçãéäó=ïáíÜ=íÜÉ=êÉäÉî~åí=ëéÉÅáÑáÅ~íáçåëK==^äëçI=íÜÉ=Åçãé~åó=áë=~äëç=ÅçããáííÉÇ=íç=íÜÉáê
êÉëéÉÅíáîÉ=éêçÇìÅí=ëìééäáÉêë=íç=Å~êêó=çìí=Å~êÄçå=Ñççíéêáåí=~åÇ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêóK==cáêëíäó=ïÉ=ïáää=íêó=íç
ìåÇÉêëí~åÇ=íÜÉ=ïÜçäÉ=ëáíì~íáçåI=~åÇ=íÜÉå=ïÉ=ïáää=~áã=íç=êÉÇìÅÉ=Å~êÄçå=ÇáçñáÇÉ=Éãáëëáçåë=ÖÉåÉê~íÉÇ=Äó=íÜÉ
éêçÅÉëë=çÑ=íÜÉ=çéÉê~íáçåK
5.6 Green products
qu`=ÅçãéäáÉë=ïáíÜ=íÜÉ=êÉèìáêÉãÉåíë=ëÉí=Äó=oçep=~åÇ=tbbb=çÑ=íÜÉ=brK==få=cÉÄêì~êó=OMMS=íÜÉ=Åçãé~åó=Ü~Ç
é~ëëÉÇ=íÜÉ=plkv=dm=ÅÉêíáÑáÅ~íáçåI=~åÇ=ëáåÅÉ=gìäó=NI=OMMSI=áí=Ü~îÉ=Ü~Ç=ÅçãéäáÉÇ=ïáíÜ=áåíÉêå~íáçå~ä=ëí~åÇ~êÇëI
íç=Ä~å=íÜÉ=ìëÉ=çÑ=ëìÄëí~åÅÉë=ëìÅÜ=~ë=mÄI=`ÇI=eÖI=`êHSI=m__=~åÇ=m_abK==lå=aÉÅÉãÄÉê=TI=OMMU=íÜÉ=Åçãé~åó
Ü~Ç=~äëç=é~ëëÉÇ=íÜÉ=�e~ò~êÇçìë=pìÄëí~åÅÉ=j~å~ÖÉãÉåí=póëíÉã�=En`MUMMMMFK==råÇÉê=íÜÉ=éêÉãáëÉ=çÑ=ãìJ
íì~ä=ìåÇÉêëí~åÇáåÖ=~åÇ=àçáåíäó=éêçãçíáåÖ=ÉåîáêçåãÉåí~ä=áãéêçîÉãÉåíI=íÜÉ=Åçãé~åó=Ü~ë=ã~ÇÉ=ÖêÉÉå=éêçÅìêÉJ
ãÉåí=~ÅíáîáíáÉë=~ë=íÜÉ=ÑçìåÇ~íáçå=Ñçê=íÜÉ=ëìëí~áå~ÄäÉ=éêçîáÇÉåÅÉ=çÑ=ÖêÉÉå=éêçÇìÅíë=íç=íÜÉ=ÅçåëìãÉêëK==qç=ÉåëìêÉ
íÜ~í=íÜÉ=éêçÇìÅí=èì~äáíó=áë=áå=äáåÉ=ïáíÜ=ÖêÉÉå=éçäáÅó=çÑ=íÜÉ=oçepI=íÜÉ=ìëÉ=çÑ=ÅçåíêçääÉÇ=ëìÄëí~åÅÉë=áë=ëíêáÅíäó
éêçÜáÄáíÉÇ=áå=íÜÉ=Åçãé~åó�ë=éêçÇìÅíáçå=éêçÅÉëëK==tÉ=~äëç=éêçÜáÄáí=çìê=ëìééäáÉêë=Ñêçã=ìëáåÖ=Ä~ååÉÇ=ëìÄJ
ëí~åÅÉë=áå=íÜÉ=ÇÉëáÖåáåÖI=ã~åìÑ~ÅíìêáåÖI=éêçÅÉëëáåÖ=~åÇ=ÇÉäáîÉêáåÖ=çÑ=íÜÉáê=éêçÇìÅíëI=áå=çêÇÉê=íç=êÉÇìÅÉ=íÜÉ
áãé~Åí=íç=íÜÉ=ÉåîáêçåãÉåí=Äó=íÜÉ=éêçÇìÅí=~åÇLçê=ëÉêîáÅÉëK
90
The Corporate Social Responsibility Report
5.6.1 No hazardous substances goalqÜÉ=ãÉ~åáåÖ=çÑ=Ü~ò~êÇçìë=ëìÄëí~åÅÉë=áë=ëìÄëí~åÅÉë=Ä~ååÉÇ=Äó=oçepI=tbbb=~åÇ=çíÜÉê=êÉÖìä~íáçåë
~åÇ= áåëíêìÅíáçåë= ä~áÇ=Ççïå=Äó=ÅäáÉåíëK= =cìêíÜÉêãçêÉI= íÜÉ=Åçãé~åó=Ü~ë=~äëç=ÅçãéáäÉÇ= íÜÉ
�ÉåîáêçåãÉåí~ä=ã~å~ÖÉãÉåí=ã~íÉêá~ä=ã~å~ÖÉãÉåí=éê~ÅíáÅÉë�=Ñçê=äáëí=çÑ=Ü~ò~êÇçìë=ëìÄëí~åÅÉëI=áå
çêÇÉê=íç=Å~êêó=çìí=íÜÉ=åÉÅÉëë~êó=ã~å~ÖÉãÉåí=ÅçåíêçäI=ïÜáÅÜ=áë=~ÄäÉ=íç=Åêçëë=íÜÉ=íÜêÉëÜçäÇ=çÑ=áåíÉêå~J
íáçå~ä=ëí~åÇ~êÇëI=íÜÉêÉÄó=~ääçïáåÖ=Ñ~ëíÉê=~ÅÅÉëë=íç=íÜÉ=äáëí=çÑ=ëìééäáÉêë=êÉÅçÖåáòÉÇ=Äó=çìê=ÅìëíçãÉêëK
e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMNNW=ÅçåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó=Ü~êãÑìä
ëìÄëí~åÅÉëK=e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMNMW=ÅçåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó
Ü~êãÑìä=ëìÄëí~åÅÉëK
e~ò~êÇçìë=pìÄëí~åÅÉ=ÑêÉÉ=çÄàÉÅíáîÉë=Ñçê=OMMVW
NK `çåíáåìáåÖ=íç=ã~áåí~áå=òÉêç=~ÅÅáÇÉåíë=Äó=Ü~êãÑìä=ëìÄëí~åÅÉëK
OK iÉÇ=Äó=nì~äáíó=^ëëìê~åÅÉ=`ÉåíÉêI=åÉÉÇ=íç=éêÉé~êÉ=Ñçê=åçåJéÜçëéÜçêìë=éêçÇìÅí=ÄÉÑçêÉ=gìäó=NI
OMMVI=áå=çêÇÉê=íç=äÉ~Ç=íÜÉ=áåÇìëíêó=íç=ãÉÉí=íÜÉ=éçëëáÄäÉ=ÑìíìêÉ=ÇÉã~åÇ=Ñçê=åçåJéÜçëéÜçêìë
éêçÇìÅíëK
91
The Corporate Social Responsibility Report
Social Welfare
páåÅÉ=áíë=áåÅÉéíáçåI=qu`=Ü~ë=~ää=~äçåÖ=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=íç=ãÉÉí=íÜÉ=ÉñéÉÅí~íáçå=çÑ=~=Ñ~áê=Åçêéçê~íÉ=ÅáíáòÉåK
cÉÉÇÄ~Åâ=áë=êÉëéçåëáÄáäáíó=~åÇ=ÖççÇ=ÇÉÉÇ=áë=ÅçåëÅáÉåÅÉI=áí=áë=ëç=Ñçê=íÜÉ=áåÇáîáÇì~ä=~åÇ=ëÜçìäÇ=íÜÉêÉ=ÄÉ=ÉñÅÉéíáçå=Ñçê=íÜÉ
ÉåíÉêéêáëÉ\==qÜÉ=dçëéÉä=çÑ=j~ííÜÉï=ë~óëW=�qÜÉêÉÑçêÉ=ïÜÉå=óçì=ÑáîÉ=~äãëI=Çç=åçí=ëçìåÇ=~=íêìãéÉí=ÄÉÑçêÉ=óçì=~ë=íÜÉ
ÜóéçÅêáíÉë=Çç=áå=íÜÉ=ëóå~ÖçÖìÉë=~åÇ=áå=íÜÉ=ëíêÉÉíëI=ëç=íÜ~í=íÜÉó=ã~ó=ÄÉ=ÖäçêáÑáÉÇ=Äó=ãÉåK�==lîÉê=íÜÉ=óÉ~êëI=qu`=Ü~ë
ëáäÉåíäó=ÉåÖ~ÖÉÇ=áå=ÅÜ~êáí~ÄäÉ=ÇÉÉÇë=ïáíÜ=íÜÉ=áåíÉåíáçå=çÑ=ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=ïáíÜçìí=~åó=áåíÉåíáçå=çÑ=ÇáëÅäçëìêÉ=~åÇ
ÄÉ=âåçïå=Äó=çíÜÉê=éÉçéäÉK==eÉåÅÉI=áí=áë=~=ã~ííÉê=�Çç=åçí=äÉí=óçìê=äÉÑí=Ü~åÇ=âåçï=ïÜ~í=óçìê=êáÖÜí=Ü~åÇ=áë=ÇçáåÖK�
oÉÅÉåíäóI=íÜ~åâë=íç=îáÖçêçìë=éêçãçíáçå=Äó=mêçÑÉëëçê=d~ç=uáàìåI=ÑçìåÇÉê=çÑ=c~êëáÖÜí=ã~Ö~òáåÉI=íÜÉ=ÅçåÅÉéí=çÑ=`çêéçJ
ê~íÉ=pçÅá~ä=oÉëéçåëáÄáäáíó=Ü~ë=ÄÉÉå=ïáÇÉäó=âåçïå=~ãçåÖ=íÜÉ=éìÄäáÅK==qÜÉêÉÑçêÉI=ÅçääÉ~ÖìÉë=Ü~îÉ=êÉÅçããÉåÇÉÇ=íÜÉ
Åçãé~åó=íç=ÅçåíêáÄìíÉ=ãçêÉ=ÉÑÑçêíë=íç=ëçÅáÉíóK==qç=íÜáë=ÉåÇI=ïÉ=ïçìäÇ=äáâÉ=íç=êÉéçêí=çå=çìê=ÅçåíêáÄìíáçåë=íç=ëÅÜççäë=~åÇ
ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=Äó=íÜÉ=Åçãé~åó=çîÉê=íÜÉ=é~ëí=óÉ~êëW=dÉåÉëáë=pçÅá~ä=tÉäÑ~êÉ=cçìåÇ~íáçåI=q~áéÉá=`áíó=lêéÜ~å~ÖÉ
çÑ=dçÇI=içåÖí~å=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=aáë~ÄäÉÇI=máåÖ=`ÜÉåÖ=dìçÜçåÖ=bäÇÉêäó=`~êÉ=`ÉåíÉêI=póáåJiì=pçÅá~ä=tÉäJ
Ñ~êÉ=cçìåÇ~íáçåI=`Ü~åÖ~å=bäÉãÉåí~êó=pÅÜççäI=v~íJëÉå=bäÉãÉåí~êó=pÅÜççäI=~åÇ=ÉíÅK==tÉ=ïçìäÇ=äáâÉ=íç=ÖáîÉ=~=ëâÉíÅÜ=çÑ
ïÜ~í=ïÉ=Ü~îÉ=ÇçåÉ=áå=çêÇÉê=íç=ÄÉ=îáÖáä~åí=Ñçê=íÜÉ=ÑìíìêÉ=~åÇ=ÅçåíáåìÉ=íç=éêçãçíÉ=~åÇ=ÉñÉÅìíÉ=çìê=ëçÅá~ä=êÉëéçåëáÄáäáíóK
^=íçí~ä=çÑ=kq=NKRO=ãáääáçå=ï~ë=áåîÉëíÉÇ=áå=ëçÅá~ä=ïÉäÑ~êÉ=áå=OMNMK==iççâáåÖ=íç=íÜÉ=ÑìíìêÉI=qu`=ïáää=ÅçåíáåìÉ=íç
ÑÉÉÇÄ~Åâ=íç=ëçÅáÉíó=~åÇ=ÑìäÑáää=áíë=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK
6.1 Public welfare and charity
Embrace the year of the Tiger:
lìê=ëí~ÑÑ=ÜÉ~ÇÉÇ=íç=íÜÉ=içåÖí~å=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=oÉí~êÇÉÇ=íç=îçäìåíÉÉêë=íÜÉêÉI=~ë=ïÉää=~ë=íç
ÅÉäÉÄê~íÉ=áå=~Çî~åÅÉ=Ñçê=íÜÉ=kÉï=vÉ~êK==_ó=ïÉ~êáåÖ=qáÖÉê=j~ëâI=ã~âáåÖ=ä~åíÉêå=~åÇ=ÅççâáåÖ=Ñçê=íÜÉ
`ÜáåÉëÉ=kÉï=vÉ~êDë=ÇáååÉê=~ë=ïÉää=~ë=çíÜÉê=~ÅíáîáíáÉëI=êÉëáÇÉåíë=Å~å=Éåàçó=áå=~Çî~åÅÉ=íÜÉ=kÉï=vÉ~ê
~íãçëéÜÉêÉK==cìêíÜÉêãçêÉI=çìê=îçäìåíÉÉêë=~äëç=í~ìÖÜí=êÉëáÇÉåíë=íç=Ü~åÇJã~ÇÉ=êÉÇ=ÉåîÉäçéÉëI=íç=ÄêáåÖ
~=ïÜçäÉ=óÉ~ê=çÑ=éÉ~ÅÉ=~åÇ=Ü~ééáåÉëë=íç=íÜÉ=êÉëáÇÉåíë=çÑ=íÜÉ=ëÅÜççäI=áå=çêÇÉê=íç=ÉñéêÉëë=íÜÉ=Å~êÉ=~åÇ
äçîÉ=çÑ=íÜÉ=Åçãé~åóK
92
The Corporate Social Responsibility Report
End of the year donations:
^ë=íÜÉ=ÉåÇ=çÑ=óÉ~ê=~ééêç~ÅÜÉëI=íç=ã~êâ=íÜáë=çÅÅ~ëáçåI=ïÉ=~ëâÉÇ=çìê=ÅçääÉ~ÖìÉë=íç=Ççå~íÉ=ëçãÉ=çÑ
íÜÉáê=É~êåáåÖ=íç=íÜÉ=Ñçìê=ëçÅá~ä=ïÉäÑ~êÉ=Öêçìéë=ïÜáÅÜ=~êÉW=q~çóì~å=`çìåíó=içåÖí~å=pÅÜççä=Ñçê=íÜÉ
jÉåí~ääó=oÉí~êÇÉÇI=q~çóì~å=`çìåíó=c~åÖòÜçì=pÅÜççä=Ñçê=íÜÉ=jÉåí~ääó=oÉí~êÇÉÇI=q~áéÉá=`áíó=qáJ
Üìá=çêéÜ~å~ÖÉ=~åÇ=q~áéÉá=`áíó=c~ãáäó=pìééçêí=`ÉåíÉêK
2010 Taipei Children’s Month Festival:
tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=q~áéÉá=`áíó=dçîÉêåãÉåí=íç=ÜçäÇ=íÜÉ=�_äçëëçãáåÖ=áå=q~áéÉáI=Ñìå=ÅÜáäÇÜççÇ�
children’s=ãçåíÜ=ÑÉëíáî~äI=áå=íÜÉ=ÜçéÉ=íÜ~í=é~êÉåíë=Å~å=ëÜ~êÉ=íÜÉ=àçó=çÑ=children’s=ÖêçïíÜI=~åÇ
éêçîáÇáåÖ=Å~êÉ=~åÇ=Ü~ééáåÉëë=Ñçê=É~ÅÜ=ÅÜáäÇêÉåI=ã~âáåÖ=çìê=éä~ÅÉ=~=ÇÉëáêÉÇ=Åáíó=Ñçê=ÅÜáäÇêÉå=íç=äáîÉK
Embrace the hungry children activities:
tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=�bãÄê~ÅÉ=íÜÉ=ÜìåÖêó=ÅÜáäÇêÉå�=~ÅíáîáíáÉë=çÑ=íÜÉ=tçêäÇ=mÉ~ÅÉ=^ëëçÅá~íáçå
ïÜÉêÉÄó=ïÉ=ê~áëÉÇ=ÑêÉÉ=ÄêÉ~âÑ~ëí=~åÇ=åìíêáíáçìë=ÑççÇ=Ñçê=ÅÜáäÇêÉå=çÑ=íÜÉ=éççê=~åÇ=îìäåÉê~ÄäÉ=Ñ~ãáJ
äáÉë=çÑ=q~çóì~å=`çìåíóK
93
The Corporate Social Responsibility Report
Blood Donation
pí~êíáåÖ=Ñêçã=OMMTI=qu`=ëéçåëçêë=íïç=ÄäççÇ=Ççå~íáçå=ÇêáîÉë=É~ÅÜ=óÉ~ê=~ë=~=ï~ó=íç=ã~âÉ=áíë=ÑÉÉÇJ
Ä~Åâ=íç=íÜÉ=ëçÅáÉíóK==qÜÉ=ÅçääÉ~ÖìÉë=Ü~îÉ=ÖÉåÉêçìëäó=êÉëéçåÇÉÇ=íç=íÜÉëÉ=éìÄäáÅ=ïÉäÑ~êÉ=~ÅíáîáíáÉëK
“Brick of hope stacking” campaign:
tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=?_êáÅâ=çÑ=ÜçéÉ=ëí~ÅâáåÖ?=Å~ãé~áÖå=çÑ=gìáJe~åÖ=åÉíïçêâ?I=ëç=íÜ~í=ïÉ=Å~å
ëÉåÇ=ëçãÉ=ï~êãíÜ=íç=íÜÉ=ÅÜáäÇêÉå=çÑ=íÜÉ=åìêëÉêó=ëÅÜççäI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉëÉ=ã~êÖáå~äáòÉÇ=ÅÜáäÇêÉå
ïáíÜçìí=íÜÉ=ï~êãíÜ=çÑ=~=éêçéÉê=Ñ~ãáäó=Å~å=ëÉåëÉ=íÜÉ=Å~êÉ=~åÇ=ï~êãíÜ=ÅçãáåÖ=Ñêçã=íÜÉ=ëçÅáÉíóK
Donation of packaged rice
^ÑíÉê=wÜçåÖóì~å=cÉëíáî~ä=çå=ìåáîÉêë~ä=ë~äî~íáçå=~ÅíáîáíáÉëI=íÜÉ=é~Åâ~ÖÉÇ=êáÅÉI=ÑççÇ=Å~åëI=ÄáëÅìáíë
~åÇ=Ñêìáíë=ïÉêÉ=Ççå~íÉÇ=íç=íÜÉ=çêéÜ~å~ÖÉë=áå=máåÖ=`ÜÉåÖ=~åÇ=içåÖí~åI=q~áéÉá=`áíó=lêéÜ~å~ÖÉ=çÑ
dçÇ=~åÇ=q~áéÉá=`áíó=kìêëÉêóK
6.2 Environment and protection
Beach cleaning activities:
tÉ=Ü~îÉ=~ëëáëíÉÇ=íÜÉ=q~çóì~å=`çìåíó=eëáåïì=`äÉ~å=qÉ~ãI=íç=àçáåíäó=é~êíáÅáé~íÉ=áå=íÜÉ=ÄÉ~ÅÜ
ÅäÉ~åáåÖ=~ÅíáîáíáÉë=~í=íÜÉ=åçêíÜÉêå=ëÜçêÉ=çÑ=íÜÉ=vçåÖ~å=tÜ~êÑK==qÜêçìÖÜ=Ñìå=èìáòòÉëI=ïÉ=é~ëëÉÇ
Ççïå=çìê=áÇÉ~=~åÇ=ãÉíÜçÇë=áå=ÉåîáêçåãÉåí~ä=ÅçåëÉêî~íáçå=íç=íÜÉ=óçìåÖ=ÅÜáäÇêÉåK==tÉ=Ü~îÉ=êÉÅóÅäÉÇ
NM=çìí=çÑ=OM=Ä~Öë=ïÜÉêÉ=ïÉ=éáÅâÉÇ=~í=íÜÉ=ÄÉ~ÅÜI=ã~âáåÖ=íÜÉ=ïÜçäÉ=ÄÉ~ÅÜ=ÑÉÉäáåÖ=ÅäÉ~å=~ãçåÖëí=íÜÉ
ÄêÉÉòÉ=çÑ=íÜÉ=ïáåÇK
94
The Corporate Social Responsibility Report
Green Activities
få=çêÇÉê=íç=Åìäíáî~íÉ=íÜÉ=ÅçåÅÉéí=çÑ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=ìëÉ=~åÇ=~=ÖêÉÉå=ÉåîáêçåãÉåíI=ïÉ=Ü~îÉ=ëéçåJ
ëçêÉÇ=íÜÉ=�pìëí~áå~ÄäÉ=båÉêÖó=iÉ~ÇÉêëÜáé=q~äÉåí=aÉîÉäçéãÉåí=`~ãé�=~Åíáîáíó=çÑ=íÜÉ=jÉÅÜ~åáÅ~ä
pçÅáÉíó=çÑ=k~íáçå~ä=q~áï~å=råáîÉêëáíóI=áå=íÜÉ=ÜçéÉ=íç=Åìäíáî~íÉ=í~äÉåíÉÇ=äÉ~ÇÉêëÜáé=áå=íÜÉ=~êÉ~=çÑ
ãÉÅÜ~åáÅ~ä=ÉåÖáåÉÉêáåÖI=~ë=ïÉää=~ë=ÉåÜ~åÅáåÖ=íÜÉ=áãéçêí~åÅÉ=çÑ=ëìëí~áå~ÄäÉ=ÉåÉêÖó=ìëÉK
Green Painting Competition:
_ó=~êê~åÖáåÖ=ÉåîáêçåãÉåí~äJíÜÉãÉÇ=Çê~ïáåÖ=ÅçãéÉíáíáçå=Ñçê=íÜÉ=ÅÜáäÇêÉå=çÑ=çìê=ëí~ÑÑI=ïÉ=ÜçéÉ=íÜ~í
íÜÉëÉ=ÅÜáäÇêÉå=Å~å=Öê~ëé=íÜÉ=ÅçåÅÉéí=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=Ñêçã=~å=É~êäó=~ÖÉK==cìêíÜÉêãçêÉI
Äó=é~êíáÅáé~íáåÖ=áå=ÉîÉêóÇ~ó=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~ÅíáîáíáÉëI=ïÉ=Ü~îÉ=ëÜ~êÉÇ=çìê=é~êí=áå=àçáåíäó
éêçíÉÅíáåÖ=íÜÉ=É~êíÜK
TXC Easy Card
få=êÉëéçåëÉ=íç=íÜÉ=éêçãçíáçå=çÑ=Å~êÄçå=êÉÇìÅíáçå=~åÇ=íç=éêçãçíÉ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=íÜÉ
Åçãé~åó=ÅçJÇÉëáÖåÉÇ=~å=ÉñÅäìëáîÉ=íê~îÉä=Å~êÇ=ïáíÜ=íÜÉ=b~ëó=`~êÇ=`çãé~åó=ïáíÜ=ÉåîáêçåãÉåí~ä
éêçíÉÅíáçå=~ë=áíë=íÜÉãÉK==cìêíÜÉêãçêÉI=ïÉ=Ü~îÉ=ÅçãÄáåÉÇ=íÜÉ=ÅçåÅÉéí=çÑ=ÖêÉÉå=éêçÇìÅíë=~åÇ=ÉÅçJ
éêçíÉÅíáçå=Äó=ÇÉëáÖåáåÖ=áí=çå=íÜÉ=ëìêÑ~ÅÉ=çÑ=íÜÉ=Å~êÇI=íç=êÉãáåÇ=çìê=ëí~ÑÑ=íç=í~âÉ=áåáíá~íáîÉ=áå=éêçíÉÅíJ
áåÖ=íÜÉ=ÉåîáêçåãÉåíI=~åÇ=íç=~Åí=íçÖÉíÜÉê=íç=ÇÉÑÉåÇ=b~êíÜDë=å~íìê~ä=ÉÅçäçÖó=~åÇ=ÅçåÅÉêå=Ñçê=ÉåÇ~åJ
ÖÉêÉÇ=ëéÉÅáÉëI=íÜìë=ÑìäÑáää=íÜÉ=êÉëéçåëáÄáäáíó=~ë=~=ãÉãÄÉê=çÑ=íÜÉ=b~êíÜK
95
The Corporate Social Responsibility Report
6.3 Arts and culture
Charity Concert
^ë=çÑ=OMMUI=íÜÉ=Åçãé~åó=Ü~ë=ÅçåíáåìÉÇ=íç=ëéçåëçê=íÜÉ=ÅÜ~êáíó=ÅçåÅÉêí=Ñçê=íÜÉ=�cçìåÇ~íáçå=Ñçê=o~êÉ
aáëçêÇÉêë�=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉ=ãçåÉó=ê~áëÉÇ=áå=íÜÉ=ÅçåÅÉêí=Å~å=ÄÉ=ìëÉÇ=íç=ìåÇÉêí~âÉ=ê~êÉ=ÇáëÉ~ëÉ
êÉëÉ~êÅÜI=~ë=ïÉää=~ë=íç=~ëëáëí=Ñ~ãáäáÉë=ïÜÉêÉ=íÜÉêÉ=~êÉ=ãÉãÄÉêë=ïáíÜ=ê~êÉ=ÇáëÉ~ëÉëK
Sponsoring the repair of musical instruments:
tÉ=Ü~îÉ=ëéçåëçêÉÇ=íÜÉ=ÉèìáéãÉåí=êÉé~áê=~åÇ=ìéÇ~íÉ=Ñçê=íÜÉ=jìëáÅ=`çäçê=dì~êÇ=çÑ=q~áéÉá=jìåáÅáé~ä
gá~åÖìç=eáÖÜ=pÅÜççäI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉó=Å~å=ÅçåíáåìÉ=íç=ÄêáåÖ=Üçåçê=íç=íÜÉ=ÅçìåíêóI=~ë=ïÉää=~ë=íç
ÉåÅçìê~ÖÉ=ëíìÇÉåíë=íç=ëíìÇó=Ü~êÇI=ëç=íÜ~í=íÜÉó=Å~å=ÑìäÑáää=íÜÉáê=ëçÅá~ä=êÉëéçåëáÄáäáíó=~ÑíÉê=íÜÉó=Ü~îÉ
~ÅÜáÉîÉÇ=ëìÅÅÉëë=áå=íÜÉ=ëçÅáÉíóK
6.4 Education and research
Sporting goods donations:
få=êÉëéçåëÉ=íç=íÜÉ=ÖçîÉêåãÉåí�ë=Å~ää=Ñçê=íÜÉ=êÉîáí~äáò~íáçå=çÑ=Ä~ëÉÄ~ääI=íÜÉ=Åçãé~åó=Ü~Ç=ëéçåëçêÉÇ
ëéçêíë=ÉèìáéãÉåí=~åÇ=ÑìåÇáåÖ=êÉèìáêÉÇ=Ñçê=�iç=iç=_~ëÉÄ~ää�=íÉ~ãI=ïÜáÅÜ=áë=Ñêçã=~=éêáã~êó=ëÅÜççä
åÉ~ê=máåÖ=`ÜÉåÖ=~ë=ïÉää=~ë=áå=q~áéÉáK==qÜáë=óÉ~ê=ïÉ=ÉîÉå=ïÉåí=íç=~=íçí~ä=çÑ=ëáñíÉÉå=ëÅÜççäë=áå=íÜÉ
cìëáåÖ=qçïåëÜáéI=~=êÉãçíÉ=~êÉ~=ÜáÖÜ=ìé=áå=íÜÉ=ãçìåí~áåëI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉ=Å~å=ÅçåíáåìÉ=íç
êÉîáí~äáòÉ=ëéçêíëK
Donation of hygiene kits
qç=éêçãçíÉ=éÉêëçå~ä=ÜóÖáÉåÉ=~åÇ=êÉÇìÅÉ=ê~íÉë=çÑ=ÅÜáäÇêÉå=ïáíÜ=áêêÉÖìä~ê=íÉÉíÜI=íÜÉ=Åçãé~åó=Ü~ë
Ççå~íÉÇ=~=íçí~ä=çÑ=íÉå=íÜçìë~åÇ=é~Åâë=çÑ=íççíÜÄêìëÜÉë=~åÇ=íççíÜé~ëíÉë=íç=ëÅÜççäë=áå=q~áéÉá=~åÇ=máåÖ
`ÜÉåÖI=íÜÉ=íïç=ëáíÉë=ïÜÉêÉ=íÜÉ=Åçãé~åó=éêÉãáëÉë=~êÉ=äçÅ~íÉÇI=áå=íÜÉ=ÜçéÉ=íÜ~í=íÜÉëÉ=ÅÜáäÇêÉå=Å~å
ÇÉîÉäçé=~=ÖççÇ=ÜÉ~äíÜ=Ü~Äáíë=~ë=ïÉää=~ë=áãéêçîáåÖ=éÜóëáÅ~ä=ÑáíåÉëëK
96
The Corporate Social Responsibility Report
Exchange Visit:
få=çêÇÉê=íç=ÉåÜ~åÅÉ=íÜÉ=ÉñéÉêáÉåÅÉ=çÑ=ëíìÇÉåíë=íçï~êÇë=q~áï~åDë=áåÇìëíêó=~åÇ=íç=ìåÇÉêëí~åÇ=q~áï~å�
ë=ÉåíÉêéêáëÉ=ã~å~ÖÉãÉåí=ãÉíÜçÇëI=íÜÉ=Åçãé~åó=Ü~Ç=áåîáíÉÇ=d~ãÄá~å=ÉñÅÜ~åÖÉ=ëíìÇÉåí=çÑ=k~íáçå~ä
q~áéÉá=råáîÉêëáíó=çÑ=qÉÅÜåçäçÖóI=ëíìÇÉåíë=Ñêçã=eçåÖ=hçåÖ=_~éíáëí=råáîÉêëáíó=~åÇ=íÜÉ=ã~å~ÖÉãÉåí
ëÅÜççä=çÑ=k~íáçå~ä=q~áï~å=råáîÉêëáíó=çÑ=qÉÅÜåçäçÖóI=íç=ÜÉ~ê=íÜÉ=Åçãé~åóDë=çéÉê~íáåÖ=éÜáäçëçéÜóI
áíë=ëí~íÉ=çÑ=ÅçãéÉíáíáçå=~åÇ=áíë=éêçÇìÅíáçå=éêçÅÉëëÉë=Ñçê=íÜÉ=èì~êíò=áåÇìëíêó=~åÇ=çíÜÉê=êÉä~íÉÇ=áëëìÉëK
Donates free school bags:
qÜÉ=Åçãé~åó=Ü~ë=~äëç=Ççå~íÉÇ=ÑêÉÉ=Ä~Öë=íç=íÜÉ=éêÉëÅÜççä=ÅÜáäÇêÉå=ïÜçã=~êÉ=~Äçìí=íç=ÉåíÉê=áåíç=íÜÉ
`çãÑçêí=fåíÉääáÖÉåÅÉ=aÉîÉäçéãÉåí=`ÉåíÉê=E~=éêáã~êó=ëÅÜççäFI=íç=ÉåÅçìê~ÖÉ=íÜÉã=íç=ëíìÇó=~åÇ=ïáëÜ
íÜÉã=~=ë~ÑÉ=êç~Ç=~ÜÉ~ÇK
97
The Corporate Social Responsibility Report
TXC Scholarship for Children of staffs:
páåÅÉ=OMMUI=íÜÉ=Åçãé~åó=Ü~ë=éêçîáÇÉÇ=ëÅÜçä~êëÜáéë=Ñçê=íÜÉ=ÅÜáäÇêÉå=çÑ=çìê=ëí~ÑÑëI=ïáíÜ=íÜÉ=~áã=çÑ
áåëéáêáåÖ=íÜÉëÉ=ÅÜáäÇêÉå=íç=ëíìÇó=Ü~êÇ=~åÇ=íç=~ééêÉÅá~íÉ=íÜÉ=Ü~êÇJÉ~êåÉÇ=êÉîÉåìÉ=çÑ=íÜÉáê=é~êÉåíëI=ëç
íÜ~í=íÜÉëÉ=Ç~ìÖÜíÉêë=~åÇ=ëçåë=çÑ=çìê=ÅçääÉ~ÖìÉë=Å~å=ÅÜÉêáëÜ=~åÇ=ÄÉ=Öê~íÉÑìä=íç=íÜÉáê=é~êÉåíëI=íÜìë
ÅçåíáåìÉ=íÜÉáê=Ü~êÇ=ïçêâI=~åÇ=ÄÉÅçãÉ=~=ìëÉÑìä=éÉêëçå=Ñçê=íÜÉ=Åçìåíêó=áå=íÜÉ=ÑìíìêÉ=~ë=~=ÅçìåíêóK
cìêíÜÉêãçêÉI=~å=áãéêçîÉãÉåí=éêáòÉ=ïáää=~äëç=ÄÉ=ÖáîÉå=Ñçê=íÜÉëÉ=ÅçääÉ~ÖìÉ�ë=ÅÜáäÇêÉå=ïÜçã=Ü~îÉ
åçí=ïçå=~å=~ï~êÇK
98
The Corporate Social Responsibility Report
Plans and Prospects
få=OMNMI=qu`=Åçåíáåìçìëäó=éêçãçíÉÇ=î~êáçìë=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíó=~ÅíáîáíáÉë=ÑçÅìëáåÖ=çå=íÜÉ=ëìÄàÉÅí=çÑ
�ÉåîáêçåãÉåí~ä=éêçíÉÅíáçåI=ÉåÉêÖó=ÅçåëÉêî~íáçå=~åÇ=éìÄäáÅ=ÅÜ~êáíóK�==^ëáÇÉ=Ñêçã=Ç~áäó=çéÉê~íáçå=~åÇ=éêçÇìÅí=ÇÉëáÖå
Ñçê=áãéäÉãÉåí~íáçå=çÑ=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=ÉåÉêÖó=ÅçåëÉêî~íáçåI=qu`=~äëç=ëíêáîÉë=íç=ÑìäÑáää=áíë=êÉëéçåëáÄáäáíó
~ë=~=Åçêéçê~íÉ=ÅáíáòÉå=íÜêçìÖÜ=ÅçåíêáÄìíáçå=íç=íÜÉ=ëçÅá~ä=Çáë~Çî~åí~ÖÉÇ=Öêçìéë=îá~=î~êáçìë=ÅÜ~ååÉäëK
iççâáåÖ=íç=íÜÉ=ÑìíìêÉI=qu`=ïáää=áãéäÉãÉåí=ÑçääçïáåÖë=áå=çêÇÉê=íç=ÄÉííÉê=éêçãçíÉ=çìê=Åçêéçê~íÉ=ëçÅá~ä=êÉëéçåëáÄáäáíóK
7.1 Green operation aspectqç=ãÉÉí=íÜÉ=Öç~ä=çÑ=ÅìëíçãÉê=ë~íáëÑ~ÅíáçåI=ïÉ=ïáää=ÅçåíáåìÉ=íç=ïçêâ=íçÖÉíÜÉê=ïáíÜ=çìê=ëìééäáÉêë=~åÇ=ÅçåîÉó=íÜÉ
ÅçåÅÉéí=~åÇ=éê~ÅíáÅÉë=çÑ=epmj=L=dmjp=íç=ëìééäáÉêë=~åÇ=ÇÉã~åÇ=ëìééäáÉêë=íç=ãÉÉí=íÜÉ=ëíêáåÖÉåí=êÉèìáêÉãÉåíë
çÑ=fplNQMMNI=n`MUMMMMI=ÅìëíçãÉêëI=~åÇ=ä~ïë=~åÇ=êÉÖìä~íáçåë=ïáíÜ=íÜÉ=êÉèìáêÉÇ=ÉåîáêçåãÉåíI=ê~ï=ã~íÉêá~äëI
ã~íÉêá~äëI=íççäáåÖI=~åÇ=âåçïäÉÇÖÉ=çÑ=éÉêëçååÉä=íç=ÅêÉ~íÉ=ëíáää=ÄÉííÉê=èì~äáíó=~åÇ=ÜáÖÜ=íÉÅÜåçäçÖó=éêçÇìÅíë=ïáíÜ
åç=Åçåí~ãáå~íáçåK
få=~ÇÇáíáçåI=íÜÉ=Åçãé~åó=ïáää=Öê~Çì~ääó=éêçãçíÉ=íÜÉ=ÖêÉÉåÜçìëÉ=Ö~ë=áåîÉåíçêóI=ã~âáåÖ=Å~êÄçå=Ñççíéêáåí
éêçÇìÅíëI=ÄìáäÇáåÖ=ÉåÉêÖó=ã~å~ÖÉãÉåí=ëóëíÉãëI=~ë=ïÉää=~ë=áåëíêìÅíáåÖ=ëìééäáÉêë=êÉä~íÉÇ=íç=íÜÉ=~ÑçêÉãÉåíáçåÉÇ
ëóëíÉã=áå=çêÇÉê=íç=~ÅÜáÉîÉ=íÜÉ=ìäíáã~íÉ=Öç~ä=çÑ=ÖêÉÉå=ëìééäó=ÅÜ~áåK
7.2 Occupational safety and health aspectfå=íÜÉ=ÑìíìêÉI=qu`=ïáää=ÑìêíÜÉê=áãéêçîÉ=íÜÉ=ÅìêêÉåí=ë~ÑÉíó=~åÇ=ë~åáí~íáçå=çêÖ~åáò~íáçåI=ÅçåíáåìÉ=íç=áãéäÉãÉåí
ë~ÑÉíó=éìÄäáÅáíó=áå=íÜÉ=Ñ~ÅíçêóI=ÉÇìÅ~íáçå~ä=íê~áåáåÖI=òÉêç=Ü~ò~êÇëI=éìêëìáí=íÜÉ=Öç~ä=çÑ=òÉêç=Å~ëì~äíáÉëI=ëç=íÜ~í
ÅçääÉ~ÖìÉë=Å~å=ãçêÉ=ë~ÑÉäó=~åÇ=ÅçãÑçêí~Ääó=ÉåÖ~ÖÉ=áå=ïçêâI=~åÇ=ÅçåíáåìÉ=íç=~ééäó=Ñçê=íÜÉ=lep^pNUMMN
ÅÉêíáÑáÅ~íáçåK
7.3 Public welfare activity aspectfå=OMNNI=qu`=ïáää=Åçåíáåìçìëäó=~ÅíáîÉäó=Éñé~åÇ=é~êíáÅáé~íáçå=áå=ëçÅá~ä=ïÉäÑ~êÉ=~ÅíáîáíáÉë=~åÇ=ÄÉåÉÑáí=~ÅíáîáíáÉëI
~åÇ=ÉåÅçìê~ÖÉ=ÅçääÉ~ÖìÉë=íç=é~êíáÅáé~íÉ=áå=îçäìåí~êó=ëÉêîáÅÉ=ëç=íÜ~í=çìê=ÅçääÉ~ÖìÉë=ïçìäÇ=áåÑäìÉåÅÉ=íÜÉáê
Ñ~ãáäó=ãÉãÄÉêë=~åÇ=êÉä~íáîÉë=~åÇ=ÑêáÉåÇë=íç=ÑìêíÜÉê=ÉñíÉåÇ=íÜÉ=ÉÑÑÉÅí=çÑ=íÜÉ=~ÅíáîáíáÉëK
7.4 Environment protection aspectqu`=~ÅíáîÉäó=éêçãçíÉë=~åÇ=é~êíáÅáé~íÉë=áå=ÉåîáêçåãÉåí~ä=éêçíÉÅíáçå=~åÇ=ÅçåëÉêî~íáçå=ÉÇìÅ~íáçåI=í~âÉë=éçëáJ
íáîÉ=~Åíáçåë=íç=ã~âÉ=íÜÉ=É~êíÜ=ÖêÉÉåÉêI=~åÇ=ã~âÉë=ïçêâ=~åÇ=äáîáåÖ=ëé~ÅÉ=ãçêÉ=ÄÉ~ìíáÑìä=áå=çêÇÉê=íç=ÑìäÑáää=çìê
ëçÅá~ä=êÉëéçåëáÄáäáíó=çÑ=~=ÖäçÄ~ä=ÅáíáòÉåK
7.5 Employee participation aspectsçäìåí~êó=~åÇ=~ÖÖêÉëëáîÉ=é~êíáÅáé~íáçå=Äó=ÉãéäçóÉÉë=áë=ãçëí=ÅêáíáÅ~ä=Ñçê=ëìÅÅÉëë=çê=Ñ~áäìêÉ=çÑ=Åçêéçê~íÉ=ëçÅá~ä
êÉëéçåëáÄáäáíó=~ÅíáîáíáÉëK==få=íÜÉ=ÑìíìêÉI=ïÉ=ïáää=ãçêÉ=ÉÑÑÉÅíáîÉäó=ÉåÅçìê~ÖÉ=ÉãéäçóÉÉë=íç=îçäìåí~êáäó=ÇÉëáÖå
~åÇ=é~êíáÅáé~íÉ=áå=êÉäÉî~åí=~ÅíáîáíáÉë=áå=~=ãçêÉ=ëóëíÉã~íáÅ=~åÇ=ãÉíÜçÇáÅ~ä=ï~ó=~åÇ=Å~êêó=Ñçêï~êÇ=qu`�ë
Åçêéçê~íÉ=ÅìäíìêÉ=çÑ=Ü~îáåÖ=éÉçéäÉ=~ë=íÜÉ=Ä~ëáÅK==qÜÉ=î~êáçìë=~ÅíáîáíáÉë=íÜ~í=ïÉ=ÉñéÉÅí=íç=çêÖ~åáòÉ=áå=OMNN
áåÅäìÇÉë=�ÅêçëëJÅçìåíêó=ÄáÅóÅäÉ=êáëáåÖ�I=�_~ëâÉíÄ~ää�I=�Ä~Çãáåíçå�I=�í~ÄäÉ=íÉååáë�I=�Çê~ïáåÖ=~=éçêJ
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1. Strategy and AnalysisProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section
1.1 Statement from the most senior decision-maker of the organization. Statement from the executive 6
1.2 Description of key impacts, risks, and opportunities.
2. Organizational ProfileProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section
2.1 Name of the organization. Company Overview 13
2.2 Primary brands, products, and/or services. Company Profile 14
2.3 Operational structure of the organization, including main divisions,
operating companies, subsidiaries, and joint ventures. Worldwide locations 17
2.4 Location of organization's headquarters. Company Profile 14
2.5 Number of countries where the organization operates, and names of
countries with either major operations or that are specifically relevant
to the sustainability issues covered in the report. Worldwide locations 17
2.6 Nature of ownership and legal form. Company Overview 13
2.7 Markets served (including geographic breakdown, sectors served,
and types of customers/beneficiaries). Worldwide locations 17
2.8 Scale of the reporting organization. Company Profile 14
Operation performance 17
2.9 Significant changes during the reporting period regarding size,
structure, or ownership. Company Overview 13
2.10 Awards received in the reporting period. Awards in 2010 18
3. Report ParametersProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. The CSR report Introduction 2
3.2 Date of most recent previous report (if any). The CSR report Introduction 2
3.3 Reporting cycle (annual, biennial, etc.) The CSR report Introduction 2
3.4 Contact point for questions regarding the report or its contents. The CSR report Introduction 2
3.5 "Process for defining report content including:Determining Identification of related
materiality; Prioritizing topics within the report; and Identifying interest parties and
stakeholders the organizationexpects to use the report." communication 34
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased
facilities, joint ventures, suppliers). See GRI Boundary Protocol for
further guidance. The CSR report Introduction 2
3.7 State any specific limitations on the scope or boundary of the report
(see completeness principle for explanation of scope). The CSR report Introduction 2
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities,
outsourced operations, and other entities that can significantly affect
comparability from period to period and/or between organizations. Worldwide locations 17
3.9 Data measurement techniques and the bases of calculations, including
assumptions and techniques underlying estimations applied to the
compilation of the Indicators and other information in the report.
Explain any decisions not to apply, or to substantially diverge from,
the GRI Indicator Protocols.
3.10 Explanation of the effect of any re-statements of information provided
in earlier reports, and the reasons for such re-statement
(e.g.,mergers/acquisitions, change of base years/periods, nature of
business, measurement methods).
3.11 Significant changes from previous reporting periods in the scope,
boundary, or measurement methods applied in the report.
Global Reporting Initiative G3 Content Index
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3.12 Table identifying the location of the Standard Disclosures in the
report. GRI G3 Index 102
3.13 Policy and current practice with regard to seeking external assurance The CSR report Introduction 2
for the report. Independent Assurance
Opionion Statement 99
4. Governance, Commitments, and EngagementProfile Description Related TXC CSR Page(s) Explanatory NotesDisclosure Report Section
4.1 Governance structure of the organization, including committees
under the highest governance body responsible for specific tasks, Corporate operation
such as setting strategy or organizational oversight. governance structure 23
4.2 Indicate whether the Chair of the highest governance body is also an
executive officer. Board of directors 26
4.3 For organizations that have a unitary board structure, state the
number of members of the highest governance body that are
independent and/ or non-executive members. Board of directors 26
4.4 Mechanisms for shareholders and employees to provide
recommendations or direction to the highest governance body. Board of directors 26
4.5 Linkage between compensation for members of the highest
governance body, senior managers, and executives (including
departure arrangements), and the organization's performance
(including social and environmental performance). Board of directors 26
4.6 Processes in place for the highest governance body to ensure Company law and
conflicts of interest are avoided. regulations compliance 27
4.7 Process for determining the qualifications and expertise of the
members of the highest governance body for guiding the
organization's strategy on economic, environmental, and social topics. Board of directors 26
4.8 Internally developed statements of mission or values, codes of Business logic 15
conduct, and principles relevant to economic, environmental, Board of directors 26
and social performance and the status of their implementation. Code of conduct 29
4.9 Procedures of the highest governance body for overseeing the
organization's identification and management of economic, Board of directors 26
environmental, and social performance, including relevant risks and
opportunities, and adherence or compliance with internationally Risk management 31
agreed standards, codes of conduct, and principles.
4.10 Processes for evaluating the highest governance body's own
performance, particularly with respect to economic, environmental,
and social performance. Board of directors 26
4.11 Explanation of whether and how the precautionary approach or
principle is addressed by the organization. Risk management 31
4.12 Externally developed economic, environmental, and social charters, In 2010, the company
principles, or other initiatives to which the organization subscribes neither signed nor
or endorses. approved any externally
generated economic,
environmental and social
charters, principles or
other proposals.
4.13 "Memberships in associations (such as industry associations) and/or
national/international advocacy organizations in which the
organization: * Has positions in governance bodies; * Participates in
projects or committees; * Provides substantive funding beyond
routine membership dues; or * Views membership as strategic." Public association 18
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4.14 List of stakeholder groups engaged by the organization. Identification of related interest
parties and communication 34
4.15 Basis for identification and selection of stakeholders with whom to Identification of related interest
engage. parties and communication 34
4.16 Approaches to stakeholder engagement, including frequency of Ways and channels of
engagement by type and by stakeholder group. communication for all stakeholders 36
4.17 Key topics and concerns that have been raised through stakeholder Ways and channels of
engagement, and how the organization has responded to those key communication for all
topics and concerns, including through its reporting. stakeholders 36
EconomicPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
EC1 Direct economic value generated and distributed, including revenues,
operating costs, employee compensation, donations and other Operation performance 17
community investments, retained earnings, and payments to capital Salaries and benefits 44
providers and governments. Social Welfare 91
EC2 Financial implications and other risks and opportunities for the
organization's activities due to climate change. Energy management system 89
EC3 Coverage of the organization's defined benefit plan obligations. Salaries and benefits 44
EC4 Significant financial assistance received from government. Operation performance 17
EC5 Range of ratios of standard entry level wage compared to local
minimum wage at significant locations of operation. Salaries and benefits 44
EC6 Policy, practices, and proportion of spending on locally-based
suppliers at significant locations of operation. Suppliers 61
EC7 Procedures for local hiring and proportion of senior management
hired from the local community at significant locations of operation Recruiting 37
EC8 Development and impact of infrastructure investments and services In 2010, no development
provided primarily for public benefit through commercial, in-kind, and impact has been
or pro bono engagement. generated by investment
and services of the basic
infrastructure benefitable
to the open public by
means of commercial or
similar contact.
EC9 Understanding and describing significant indirect economic impacts,
including the extent of impacts.
EnvironmentalPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
EN1 Materials used by weight or volume. Product carbon footprint inventory 88
EN2 Percentage of materials used that are recycled input materials. Our products do not use
any recycling raw
materials.
EN3 Direct energy consumption by primary energy source. Greenhouse gas inventory data 84
EN4 Indirect energy consumption by primary source. Greenhouse gas inventory data 84
EN5 Energy saved due to conservation and efficiency improvements. Environment protection management 65
EN6 Initiatives to provide energy-efficient or renewable energy based
products and services, and reductions in energy requirements as a Implemented internal concept
result of these initiatives. of environment protection 75
EN7 Initiatives to reduce indirect energy consumption and reductions Implemented internal concept
achieved. of environment protection 75
EN8 Total water withdrawal by source. The effectiveness of the
water-saving program 69
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EN9 Water sources significantly affected by withdrawal of water. The effectiveness of the
water-saving program 69
EN10 Percentage and total volume of water recycled and reused. The effectiveness of the
water-saving program 69
EN11 Location and size of land owned, leased, managed in, or adjacent to,
protected areas and areas of high biodiversity value outside protected
areas.
EN12 Description of significant impacts of activities, products, and services
on biodiversity in protected areas and areas of high biodiversity value
outside protected areas.
EN13 Habitats protected or restored.
EN14 Strategies, current actions, and future plans for managing impacts on
biodiversity.
EN15 Number of IUCN Red List species and national conservation list
species with habitats in areas affected by operations, by level of
extinction risk.
EN16 Total direct and indirect greenhouse gas emissions by weight. Greenhouse gas inventory
data 82
EN17 Other relevant indirect greenhouse gas emissions by weight. With qualitative
description.
EN18 Initiatives to reduce greenhouse gas emissions and reductions Implementation of
achieved. environment protection 71
EN19 Emissions of ozone-depleting substances by weight. Greenhouse gas inventory
data 84
EN20 NOx, SOx, and other significant air emissions by type and weight. Measures for Preventing
Air Pollution 72
EN21 Total water discharge by quality and destination. Measures for Preventing
Water Pollution 73
EN22 Total weight of waste by type and disposal method. Waste Management 73
EN23 Total number and volume of significant spills. No significant spill in 2010.
EN24 Weight of transported, imported, exported, or treated waste deemed Disposal methods for
hazardous under the terms of the Basel Convention Annex I, II, III, hazardous wastes meets
and VIII, and percentage of transported waste shipped the requirements of
internationally. environmental protection
laws.
EN25 Identity, size, protected status, and biodiversity value of water bodies The wastewater after
and related habitats significantly affected by the reporting treatment is discharged to
organization's discharges of water and runoff. the Pingzhen Industrial.
Park sewage station, and
sludges are removed and
disposed by a qualified
company, thus no
significant impact on the
ecological environment.
EN26 Initiatives to mitigate environmental impacts of products and
services, and extent of impact mitigation. Green products 89
EN27 Percentage of products sold and their packaging materials that are
reclaimed by category.
EN28 Monetary value of significant fines and total number of non-monetary
sanctions for non-compliance with environmental laws and
regulations.
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EN29 Significant environmental impacts of transporting products and other
goods and materials used for the organization's operations,
and transporting members of the workforce.
EN30 Total environmental protection expenditures and investments by type. Green accounting 82
Social: Labor Practices and Decent WorkPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
LA1 Total workforce by employment type, employment contract, and
region. Recruiting 37
LA2 Total number and rate of employee turnover by age group, gender, and
region. Appointment 40
LA3 Benefits provided to full-time employees that are not provided to
temporary or part-time employees, by major operations. Salaries and benefits 44
LA4 Percentage of employees covered by collective bargaining No labor union is
agreements. established in our company.
LA5 Minimum notice period(s) regarding significant operational changes, Open communication /
including whether it is specified in collective agreements. complaint channel 45
LA6 Percentage of total workforce represented in formal joint
management-worker health and safety committees that help monitor
and advise on occupational health and safety programs. Safety 54
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, Occupational accident
and number of work-related fatalities by region. statistics 55
LA8 Education, training, counseling, prevention, and risk-control
programs in place to assist workforce members, their families, or
community members regarding serious diseases. Health and Care 48
LA9 Health and safety topics covered in formal agreements with trade No labor union is
unions. established in our company.
LA10 Average hours of training per year per employee by employee
category. Training and development 41
LA11 Programs for skills management and lifelong learning that support
the continued employability of employees and assist them in
managing career endings. Training and development 41
LA12 Percentage of employees receiving regular performance and
career development reviews. Salaries and benefits 44
LA13 Composition of governance bodies and breakdown of employees per
category according to gender, age group, minority group membership,
and other indicators of diversity. Recruiting 37
LA14 Ratio of basic salary of men to women by employee category. Salaries and benefits 44
Social: Human RightsPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
HR1 Percentage and total number of significant investment agreements
that include human rights clauses or that have undergone human
rights screening. Company Overview 13
HR2 Percentage of significant suppliers and contractors that have
undergone screening on human rights and actions taken. Suppliers 61
HR3 Total hours of employee training on policies and procedures
concerning aspects of human rights that are relevant to operations,
including the percentage of employees trained. Training and development 41
HR4 Total number of incidents of discrimination and actions taken. Open communication /
complaint channel 45
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HR5 Operations identified in which the right to exercise freedom of
association and collective bargaining may be at significant risk, and Open communication /
actions taken to support these rights. complaint channel 45
HR6 Operations identified as having significant risk for incidents of child
labor, and measures taken to contribute to the elimination of child
labor. Recruiting 37
HR7 Operations identified as having significant risk for incidents of
forced or compulsory labor, and measures to contribute to the
elimination of forced or compulsory labor. Employee relations 45
HR8 Percentage of security personnel trained in the organization's policies
or procedures concerning aspects of human rights that are relevant to
operations. Safety 54
HR9 Total number of incidents of violations involving rights of indigenous Open communication /
people and actions taken. complaint channel 45
Social: SocietyPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
SO1 Nature, scope, and effectiveness of any programs and practices that
assess and manage the impacts of operations on communities, Society 57
including entering, operating, and exiting. Social Welfare 91
SO2 Percentage and total number of business units analyzed for risks
related to corruption. Code of conduct 29
SO3 Percentage of employees trained in organization's anti-corruption
policies and procedures. Anti-corruption 30
SO4 Actions taken in response to incidents of corruption. Anti-corruption 30
SO5 Public policy positions and participation in public policy
development and lobbying. Political donation 30
SO6 Total value of financial and in-kind contributions to political parties,
politicians, and related institutions by country. Political donation 30
SO7 Total number of legal actions for anti-competitive behavior,
anti-trust, and monopoly practices and their outcomes. Competition in the industry 31
SO8 Monetary value of significant fines and total number of non-monetary Company law and
sanctions for non-compliance with laws and regulations. regulations compliance 27
Social: Product ResponsibilityPerformance Description Related TXC CSR Page(s) Explanatory NotesIndicator Report Section
PR1 Life cycle stages in which health and safety impacts of products and
services are assessed for improvement, and percentage of significant Green products 89
products and services categories subject to such procedures. No hazardous substances goal 90
PR2 Total number of incidents of non-compliance with regulations and
voluntary codes concerning health and safety impacts of products and
services during their life cycle, by type of outcomes. Product liability insurance 60
PR3 Type of product and service information required by procedures, and All of our products meet
percentage of significant products and services subject to such the requirements of RoHS,
information requirements. HSF and the requirements
specified by customers.
PR4 Total number of incidents of non-compliance with regulations and
voluntary codes concerning product and service information and Company law and
labeling, by type of outcomes. regulations compliance 27
PR5 Practices related to customer satisfaction, including results of surveys
measuring customer satisfaction. Customer satisfaction 59
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PR6 Programs for adherence to laws, standards, and voluntary codes Because our commercial
related to marketing communications, including advertising, mode is classified under
promotion, and sponsorship. B2B category, therefore,
we never engage in any
promotional activities.
PR7 Total number of incidents of non-compliance with regulations and
voluntary codes concerning marketing communications, including
advertising, promotion, and sponsorship by type of outcomes.
PR8 Total number of substantiated complaints regarding breaches of
customer privacy and losses of customer data. Customer privacy 60
PR9 Monetary value of significant fines for non-compliance with laws and Company law and
regulations concerning the provision and use of products and services. regulations compliance 27
4F, No. 16, Sec. 2, Chung Yang S. Rd., Peitou 112, Taipei, Taiwan, R.O.C.
Tel : +886 2 2894 1202 Fax : +886 2 2894 1206
http://www.txccorp.com/
Ver. 2010Adam Lee
Rita HsuSwallow Lin