F O C U S

Aiming for sustainable mobility

CORPORATE SOCIAL RESPONSIBILITY

> Aiming for sustainable mobility

PROVIDE OUR CUSTOMERS AND PASSENGERS WITH ATTRACTIVE MEANS OF TRANSPORT > P. 02

Every day, Transdev facilitates the travel of millions of passengers from one point to another, their commute to work and back to their loved ones. And every day we make sure whatever means of transportation they use contributes to the dynamism of the local economy and develops in harmony with the territories, by taking environmental action.

INTEGRATE CSR INTO OUR GOVERNANCE > P. 20

Aiming for fair practices and shared ethics. ENVIRONMENTAL

BE INVOLVEDIN OUR COMMUNITIES > P. 08

As a trusted partner, we are involved in the life of the communities we serve as well as that of local residents, children, entrepreneurs, associations, etc. We strongly and responsibly commit to everything we do. So that our work has meaning.

SOCIETAL

MOBILIZE ALL OF TRANSDEV’S MENAND WOMEN> P. 14

Mobility is a growth business and our teams are ceaselessly reinventing it to make it more sustainable and effective. Attentive to our employees’ needs and expectations while appreciating their diversity, we take action on a daily basis so that we can all share the same values and be proud to

be part of the Transdev Group.

SOCIAL

CONTENTS

Provide our customers and passengers with attractive means of transport

Our objective is to improve our fellow citizens’ quality of life. Like many elected officials, we also want to enhance our regions and diversify our modes of transportation, while respecting our environment.

An elected official

We pay attention to the quality of the service provided: we want our means of transport to be connected, comfortable, less polluting and less noisy, making our life easier.

A passenger

TESTIMONIES FROM OUR STAKEHOLDERS

TOGETHER, AND FOR THE BENEFIT OF PASSENGERS, WE DESIGN AND IMPLEMENT CUSTOMIZABLE AND HIGH-QUALITY TRANSPORTATION SOLUTIONS TO BENEFIT SUSTAINABLE MOBILITY. THIS IS HOW WE CONTRIBUTE TO THE SUSTAINABLE DEVELOPMENT OF URBAN AREAS AND REGIONS, BY ENSURING THE WELL-BEING OF PASSENGERS AND TAKING ENVIRONMENTAL ACTION.

> Provide our customers and passengers with attractive means of transport > 03> 02 > Aiming for sustainable mobility

FIGURES

ACTIONS

TAKE ENVIRONMENTAL ACTION

Our fleets are being progressively equipped with less and less polluting vehicles. Transdev also implements best environmental practices: eco-driving training, monitoring systems built into the vehicles to encourage responsible driving, “green” light vehicle transport services such as Greentomatocars in London, Washington and, more recently, Paris and SuperShuttle, our shared transportation solution.

More than

16,000 “CLEAN” VEHICLES(low-carbon vehicles compliant with Euro 5 and 6 standards),

6,150 ECO-DRIVING SYSTEMSinstalled on Transdev buses,

i.e. 39% of the fleet

i.e. 15% of the fleet

COMMUNICATE WITH OUR CUSTOMERS: PUBLIC AUTHORITIES AND PASSENGERS

We have put in place shared approaches and designed effective tools to address all mobility issues in cooperation with our partners: Trans.Cité, a space where local elected officials and operators can exchange on actions to promote sustainable and innovative mobility. Listen, efficient and customized management of passenger feedback and complaints. Mobility Observatory to examine how passengers perceive their public transport, etc.

PROPOSE VARIED, SUSTAINABLE AND INNOVATIVE OF TRANSPORTATION

Our expertise in 13 modes of transportation means that we can position ourselves as a turnkey supplier and organize innovative and effective intermodal services for our customers as well as a tailor-made offer responding to passengers’ expectations

and the specific characteristics of the territories. We provide them with the best digital technologies to enhance transparency, operational performance and customer information. Source: reporting Rodeo 2013

> Provide our customers and passengers with attractive means of transport > 05

INCLUSIVE MOBILITYTAKE ACTION FOR SPARSELY POPULATED TERRITORIES

LIQUEFIED BIOGASA NEW ENGINE FOR DUTCH BUSES

SUNMOOV’THE FIRST 100% AUTONOMOUS ELECTRIC

CAR SHARING SERVICE

IRL GB USA

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IRL GB USA

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IRL GB USA

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IN THE FIELD

As part of the “Lyon Smart Community” demonstration project in the Lyon Confluence area, Transdev’s innovative car sharing company, SUNMOOV’, was founded on 14 October 2013. Thanks to 100% electric charging stations, a car can be fully recharged within one hour (compared with 8 hours on average). These cars should ultimately be charged using solar panels installed on the roofs of buildings in the area: this project will be 100% autonomous in terms of renewable energy. This global energy management on an eco-district scale is a first in France.

In rural or suburban areas, the distances traveled to access work, healthcare or leisure facilities can be an obstacle for some. In France, Transdev has mapped out vulnerable populations and territories (based on their mobility budget) and involved local stakeholders in a collaborative innovation process. Objective: organize a more equitable coverage of the regions. This is how, in Chalon-sur-Saône (France), a prospective workshop made it possible to design solutions based on the sharing and promotion of all means of transportation available.

In Eindhoven, the Netherlands’ fifth largest city, the anaerobic digestion of organic matter generated by municipal waste helps produce liquefied biogas used to fuel the engines of two Transdev buses. This project, which is still in its testing phase (June 2013-December 2014), will help reduce carbon dioxide emissions by 80% and the buses’ noise level by half. The technology used, Nonox, is also designed to limit fine particle, carbon dioxide and nitrogen oxide emissions.

> Provide our customers and passengers with attractive means of transport > 07> 06 > Aiming for sustainable mobility

Be involved in our communities

OUR ACTIVITY DIRECTLY CONTRIBUTES TO LOCAL DYNAMISM AND DEVELOPMENT. BY TAKING PART IN THE LIFE OF MUNICIPALITIES – WE ARE OFTEN THE SECOND OR THIRD LARGEST EMPLOYER OF A TOWN – AND BY SUPPORTING THE WORK OF LOCAL ASSOCIATIONS, WE COMBINE PERFORMANCE WITH AN APPROACH THAT IS BENEFICIAL TO ALL. THIS IS HOW WE BECOME CLOSELY INVOLVED IN LOCAL COMMUNITIES.

Public transportation is a formidable growth driver for us. We need dynamic partners who can mobilize our local small and medium-sized companies to advance the economic development of our regions.

A public authority

In addition to quality lasting relationships, Transdev creates value to push the Group forward.

A supplier

TESTIMONIES FROM OUR STAKEHOLDERS

> Be involved in our communities > 09> 08 > Aiming for sustainable mobility

FIGURES

FONDATION

FONDATION

SUPPORTED

PROJECTS140

ACTIONS

INVOLVE OUR SUPPLIERS IN OUR CSR APPROACH

In 2013, the Transdev Group created a supplier CSR charter integrated into our contracts. The indicators put in place help monitor relationships with our suppliers and their CSR performance while assessing the commitment of our purchasing units. New partnerships are also being developed based on innovative products or services, as attested by the Op’tion program which involves SMEs in projects designed to improve customer/passenger experience.

REINFORCE SOCIAL AND URBAN COHESION

Since 2002, the Transdev Foundation has financially contributed to the initiation or consolidation of solidarity projects promoting mobility. Developing jobs in local services, reinforcing solidarity with populations experiencing difficulties, preventing insecurity, teaching civic values to young people, promoting green modes of transportation, etc.

RAISE THE AWARENESS OF TOMORROW’S CITIZENS

Transdev remains committed to worldwide education: the funds raised by the sale of the catalog for the exhibition organized with Unesco and Sipa Press, “Journeys to school”, are used to support Indian project Charaibeti, a “school” bus for the disabled children of Calcutta’s underprivileged areas. Furthermore, our teams are implementing multiple school programs to raise awareness and promote civic responsibility and safety in France and throughout the world.

COMMIT TO SUSTAINABLE PURCHASING

In France, Transdev signed the Business relationships Charter in 2013. With this document, intended to govern relationships between major clients and small and medium-sized companies, we commit to sustainable purchasing, in accordance with the rights and obligations of every stakeholder/partner.

41,000 SUPPLIERS WORLDWIDEwork in partnership with the Transdev Group.

15 NEW LOCAL ASSOCIATIONSsupported by the Transdev Foundation in France in 2013.

140 PROJECTS supported in France since its creation in 2002.

2013 data

> Be involved in our communities > 11

“RACISM: IT STOPS WITH ME”A NATIONWIDE CAMPAIGN RELAYED

BY TRANSDEV AUSTRALASIA

LFM RADIOPREVENTION BY AND FOR YOUNG PEOPLE

IRL GB USA

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IRL GB USA

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HEARTSAFE LIVINGA LIFE-SAVING APPLICATION

IRL GB USA

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IN THE FIELD

The ambulance division of Connexxion, Transdev’s subsidiary in the Netherlands, created Heartsafe Living in 2011, a system designed to save heart attack victims. The system, based on a unique solidarity network, automatically locates two nearby volunteers via their smart phone so that they can immediately provide first aid while awaiting the ambulance’s arrival. To date, 52 Dutch cities have subscribed to this service, thanks to the commitment of 8,718 volunteers trained by Connexxion.

In light of increasing anti-social behavior and racist incidents on public transportation, Transdev Australasia has joined the national anti-racism campaign “Racism: it stops with me”, launched in 2012. This commitment provides all drivers with a safer working environment while urging everyone to think about what they can do on a daily basis to say no to racism. No less than 31 different mother tongues are spoken by Transdev employees in Australia and New Zealand.

Anti-social behavior on public transportation is a source of discomfort for passengers and staff. To curb its progression, CSO, a subsidiary of Transdev located in the North-West of the Yvelines department (France), decided to step up its prevention policy among young people, through a partnership with a particularly active local community radio station broadcast in secondary schools. LFM broadcasts prevention messages and produces innovative programs to combat all forms of disrespect, discrimination and antisocial behavior.

> Be involved in our communities > 13> 12 > Aiming for sustainable mobility

Mobilize all of Transdev’s men and women

EVERY DAY, ACROSS THE WORLD, TRANSDEV’S EMPLOYEES ARE MOBILIZED TO MAKE SURE ALL CUSTOMERS BENEFIT FROM INNOVATIVE AND ATTRACTIVE TRANSPORT SERVICES. TRANSDEV IS MOBILIZED SO THAT THESE WOMEN AND MEN CAN DO THEIR JOBS WITH PRIDE AND PASSION.

Training offers employees new opportunities, allowing them to develop, become specialized and acquire new skills. We need a diversified and innovative offer for all teams.

A manager

Values are for sharing. I want to work for a responsible company which encourages cultural openness, diversity and social dialog.

An employee

TESTIMONIES FROM OUR STAKEHOLDERS

> Mobilize all of Transdev’s men and women > 15> 14 > Aiming for sustainable mobility

FIGURES

68%of employees trained

27% of the training time dedicated to safety

ACTIONS

BELIEVE IN THE FORCE OF COLLECTIVE INTELLIGENCE

Involved in 20 countries, Transdev brings together an outstanding range of experience and expertise, undertaking numerous multi-country, multi-business and multi-network projects. New approaches allow teams to share best practices: Expert.net, the Group’s collective intelligence tool; Going for Care, a proprietary program to create a positive customer experience.

BRING OUR CREDO “UNCOMPROMISING SAFETY” TO LIFE

In 2013, one third of training hours is related to safety, Transdev’s most important commitment. Our worldwide network of safety experts guarantees that every local initiative and every best practice benefits all our entities and partners.

SHARE THE SAME VALUES

Passion, commitment, performance and partnership… This is how the Transdev teams are described all over the world. These strengths are resolutely shared by all staff so that they can do their job with the same spirit of responsible entrepreneurship, the same level of commitment to customers and attention to the partners’ needs.

BRING OUR EMPLOYEES’ IDEAS TO LIFE

Ideas are meant to be shared, discussed and transmitted. The Group created Innov’box to compile its employees’ ideas more effectively. This collaborative platform helps respond to specific questions in the form of challenges (how an entity operates, improvement in working conditions, etc.) and then implement the most successful initiatives.

86,000 EMPLOYEES IN 20 DIFFERENT COUNTRIES

1.9 MILLION TRAINING HOURS

69% of drivers

23% of women

60% of employees work outside

France

46.4 average age

More than 2/3 of the employees have attended at least one

training action

Nearly one third of training hours are dedicated to safety issues

Source: reporting Rodeo 2013

> Mobilize all of Transdev’s men and women > 17

IN THE FIELD

THE SOCIAL (RE)TURN TO SUCCESSCREATION OF JOBS SUITABLE

FOR DISABLED PEOPLE

VOLANT VERT (GREEN STEERING WHEEL)A CHALLENGE TO REWARD

THE EXPERIENCE OF BUS DRIVERS

1

DRIVE & YELLOW CABWHEN ALL EMPLOYEES ARE COMMITTED

TO SAFETY

IRL GB USA

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IRL GB USA

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IRL GB USA

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> The objective of the Drive program is to empower employees and involve them in the safety and working conditions improvement process. Since it was created, the sites concerned have reduced the number of accidents by one third.

> Yellow Cab, Baltimore’s oldest taxi company, launched an ambitious safety program to reduce the number of accidents involving their drivers. This project led to the creation of an annual challenge rewarding the best drivers.

Connexxion recently added a social and inclusive mission to one of its contracts. Transdev’s subsidiary in the Netherlands created jobs suitable for the mentally disabled. Hired as support agents on bus lines, they provide passengers with an additional service. This job creation helps change the way passengers perceive disabilities.

To promote and reward the professionalism of its bus drivers, Transdev Outre-Mer (France) has created the Green Steering Wheel challenge, open to all its drivers. This competition, which consists of a number of tests (regulations, driving technique and handling, impact on sustainable development, service relationship), is also an excellent way for the drivers to assess their own performance.

> Mobilize all of Transdev’s men and women > 19> 18 > Aiming for sustainable mobility

“…”

CSR is a core feature of our business and essential for our growth. It is a genuine tool to engage our people, protect our environment and improve our communities.Jean-Marc Janaillac> CEO

“…”

When it comes to CSR, how we act is just as important as the desired results. Building together by involving our teams and stakeholders is key to driving our sense of responsibility forward.Véronique Subileau> Group’s CSR Director

INTEGRATE CSR INTO

OUR GOVERNANCE

A GLOBAL COMMITMENT TO SUSTAINABLE DEVELOPMENT

Having signed the UN Global Compact in 2003, we defend and promote the principles set out: there in relation to Human rights, labor rights, preserving the planet and combating corruption. We also adhere to the International Union of Public Transport’s (UITP) sustainable development charter. For example, as part of the implementation of CSR commitments in our networks, the Luas in Dublin deployed the ‘Going The Extra Mile’ program. In addition, TVO (Transports du Val-d’Oise / France) is the first passenger transport company to be awarded the ISO 26000 certification.

A COMMITMENT SHARED WITH THE CAISSE DES DÉPÔTS GROUP: BUILD TOMORROW’S SUSTAINABLE CITY

As a shareholder, financial partner and one of the wonder safest long-term investors in the public interest, the Caisse des Dépôts Group provides Transdev with strategic and constant support. We share the same ambition: the harmonious and sustainable development of the territories. Together, we also conduct positive experiments such as the Carrefours de Mobilité (Mobility Crossroads) in Grenoble (France). Through this project, Transdev and the Caisse des Dépôts Group help public authorities develop a new generation of multimodal hubs.

RODEO: CSR REPORTING

Rodeo is the name chosen by 550 contributors in 20 countries for the new CSR reporting tool. This tool gives us a snapshot of the Group’s social and environmental data as well as a solid basis to pursue all developments as part of continuous improvement logic.

STRONG ETHICAL PRINCIPLES

All the decisions we make in favor of the regions development, all the actions we carry out to simplify everyone’s travels are based on our strong ethical principles, consistent with our values. They are formalized within our ethics code. This document allows that every employee and manager knows “how to do things right” in all circumstances.

> 21> 20 > Aiming for sustainable mobility

As a global mobility player, the Transdev Group specializes in the design and operation of public passenger transportation networks.

It develops integrated transportation solutions for the cities and regions, combining all modes of transportation including the new forms of mobility.

It designs and implements tailor-made and high-quality sustainable transportation solutions for passengers. All these solutions reinvent public transportation to reconcile responses to individual needs with collective issues.

86,000 staff – 20 countries – 13 modes of transport

Flash this code for more information on our CSR approach and the Group.

2014

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www.transdev.com