corporate_presentation - mycon
TRANSCRIPT
Mycon LLC
Corporate Credentials
Mycon
www.myconsoft.com
Overview
Mycon endeavors to be a long term partner addressing all aspects of the outsourcing requirement of clients.
Backed by a powerful business house with verticals in Trading, Retail, Real-estate, finance and Consumer goods.
We can manage large independent functional assignments, maintaining high standards in execution, coverage, quality and confidentiality.
Our key differentiators are our people, customer orientation, proven practices and unflinching focus on quality
Business Today
The current economic scenario necessitates an organization to keep pace and to focus on its core competencies.
A practical and effective way of doing this is by collaborating with a service provider who has a sound understanding of the business of the client and appreciates the nuances that challenge clients in meeting their business objectives.
Such a perspective brings to the fore a mature approach in delivering optimal services to client.
Current Scenario
•Evolving Market Dynamics
•Risk of faster technology obsolescence
•Complex products & services
•Enmeshed core & non-core business operations
Organization challenges
•Demanding customers
•Increasing operating & capital costs
•Maintaining profit margins while increasing sales
•Unavoidable focus on critical non-core business operations
•Implementing customer care service delivery process
Need
•Controlling and reducing operating costs
•Realigning focus on core business processes
•Segmented approach to customization of customer care services
•Optimize costs with out compromising on brand values, quality & control
Market Analysis
PEOPLE EXCELLANCEPROCESS EXCELLANCE
SYSTEMS EXCELLANCE
Experienced Leadership Team
Stringent recruitment process
Robust Training Processes ensure best competence on job
Focused employee engagement initiatives
State of art technology
Multiple levels of redundancy
Network monitored and managed technology center
Finest set of technical resources
Mycon Advantage
Following ISO 9001 Guidelines
Importance to Data Security & Confidentiality
Preparing for Six Sigma Certification
Acquisition Assurance Retention
Prospecting for a new customer
Acquiring a new customer
Familiarizing the customer with the service and products
Handholding the customer to enhance service experience
Resolving routine usage queries, disputes & requests
Promoting product / services to increase engagement
Customer billing process management
Attrition/ cancellation management
Loyalty programs
Customer satisfaction surveys
Customer Life Cycle Phases
MyCon Management Approach
Acquisition Assurance Retention
Campaign Management
Lead Management
New Customer verification
Installation Management
Dealer Helpdesk
Welcome calling
Product Helpdesk
Technical Helpdesk
Billing Helpdesk
Account receivables management
Service request/ticket management
Loyalty program Helpdesk
Retention Desk
Retention & cancellation management
Front-end Processes
Acquisition Assurance Retention
Activation/order fulfillment
Billing Engine management
Switch Activation
Inventory management
ERP Administration
Activation/ Deactivation management
Billing Administration
Fraud management
Loyalty Program administration
Service cancellation process
Back-end Processes
Acquisition Assurance Retention
Campaign response analysis
Direct mailer response analysis
Cross sell & up sell opportunities
Usage pattern Analysis
Loyalty program analysis
Predictive churn analysis
Analytics & CEM
CEM
Process redesign
Process improvement
Process efficiency Tracking
Services
Customer interaction services
Technical & Help Desk services
Customer Analytics services
Back Office services
Lead Generation
Claims Processing
Billing Enquiry Support
Our comprehensive suite of Services are designed to cater to multiple aspects of your business. We have services that shall perfectly suit your business requirements.
State of the art center in India
Non-stop work due to availability of uninterrupted Power Supplies
Ability to receive calls from anywhere in the world
Equipped for rapid scalability
Access control systems
Public address systems
Fire detection & alarm systems
Infrastructure
Mycon 's operations are managed from its center in India at Delhi and Noida. The center is built to international standards and are equipped to deliver optimal services in a secure ambience.
IVR,ACD & Reporting from Drishti, and Cube
Networking from Cisco & Nortel
Security from Symantec, Trend & Cisco
Latest voice and data communication systems
A leased fiber optic circuit from India to USA
Technology
Technology is an enabler for our belief that customers are for life. Mycon brings to the fore a vast repertoire of cutting edge technology to ensure value delivery to its clients. With business continuity plan in place, client processes can be carried out seamlessly across the centers.
At Mycon , we constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of services, we provide. We always try to exceed our clients' expectations by continually improving our delivery processes to bring value to our customers' businesses.
Well trained quality professionals
Focus on total process quality & improvements
Continuous monitoring of customer interactions’ quality
Robust migration methodology
Periodic Customer Satisfaction Surveys
Quality
Mycon believes in practicing a customer centric approach in engaging the potential of its people and thereby meet the business objectives of not only its clients but also of the organization.
Mycon takes pride on having a culture that promotes fun at work and makes people feel valued.
It believes in enabling people to achieve their maximum potential through the creation of opportunities, development, encouragement and support.
HR Philosophy
Multiple recruitment methods to source bet talents at all levels
High Performance orientation & performance linked rewards
Continuous learning and development
Continuous employee engagement initiatives
Focus on retention not on attrition
Mycon has in place work systems that ensure organizational objectives are pursued in a manner, which encourages high performance orientation, employee satisfaction and career growth.
HR Practices
Facility
Facility
Facility
Facility
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Business Partnership
Thank You