Corporation Training Consulting Report

_TEAM4

NAM, YOU KYOUNG

SEO, MIN HWI

KIM, EUNA

PARK, HYUN HEE

PARK, NAEUN

_ CREDU & KBI

Introduction

Commercial _ CREDU

1. About Organization

2. Training Program

3. Reflection

Non-commercial

_ Korea Banking Institute

1. About Organization

2. Training Program

3. Reflection

Conclusion

1

2 3

4

1. Introduction

According to 2013 American Society for Training and Developing (ASTD),

2013 HRD Issues are

Learning program

designer & implementer

Strategic HRD partner for organization

• Content

• Community

• Global perspective

Data Analysis Method

• ISD model from Employee Training and Development (5th Ed.) to

general approach

• transfer of training model to transfer design

• Kirk-Patrick’s evaluation model to evaluation design

1. Introduction

vision Learning Designer for Your Value

mission We contribute to increase customers’ value by creating the best learning

services based on creativity and expertise.

core

value

People – Respect each individual’s personality.

Challenge – Always challenge to meet higher goals.

Excellence – Be passionate and become the best in each field.

Customer – Satisfy customers with differentiated products and services.

slogan Design Your Value

2. Commercial : about CREDU

For new staff For managers For

general directors

The settlement of

CREDU Value/

Culture

Connection

between

Vision and

Business

strategy

The improvement

of performance by

Developing

Expertise

Competency

Performance-

Based building

infrastructure

CLP (CREDU Leadership Program)

2. Commercial : about CREDU

A basic direction of employee training

Need Assessment

1. Organizational Analysis

: Output Oriented, Affluent Training Resources

2. Person Analysis: 그룹장 (Team directors)

3. Task Analysis

: development of leader’s competency Like performance management and leadership skills

2. Commercial : about CREDU

CLP (CREDU Leadership Program) Process

Performance

managementLeadership

turn-aroundPre-test

Opening

sessionLesson

planning

Actual task

workshop

Post-testAction

planning

Closing

session

a half month two months a half month

online

offlineActual task

workshop

WisePOP service

Leadership vitamin

informal

2. Commercial : about CREDU Training Program

Evaluation Design

1. Pretest on Degree of Leadership

2. Online test after each module

: 20 multiple-choice questions(50%) + reports (50%)

3. Posttest on Degree of Leadership

Pre-test Post-test

Performance

management

Leadershipturn-around

2. Commercial : about CREDU Training Program

Transfer Design

1. Trainee Characteristics

: Motivation

(Opening Session, Lesson Planning)

2. Training Design

: Create an Learning Environment (Online, Offline, Mobile)

: Use Self-Management Strategies

(Self Evaluating Checklist, Developing Action Plan)

Opening

Session

ActionPlanning

Lessonplanning

2. Commercial : about CREDU Training Program

Transfer Design

3. Work Environment

: Manager and Peer Support

(360 degree feedback)

: Opportunity to Perform

(Case Study, Actual-task Workshop)

: Technological Support

(WisePOP, Leadership Vitamin)

Actual-task Workshop

Leadership Vitamin

WisePOP

2. Commercial : about CREDU Training Program

_ Because they are already education specialists, it is easy for them to fall into

mannerisms of corporate training paradoxically.

_Great leaders lead to Performance(output)-oriented.

_Hybrid learning that integrates online+offline+mobile / formal+informal learning

that came from experiences of many years

⇒ So they need to become strategic HRD partners.

Strength

Weakness

2. Commercial : about CREDU Reflection

vision Cultivate financial experts who can enhance competitiveness of the

financial industry in Korea

mission Develop Korea’s banking and financial industry by providing financial

education services to industry professionals

core

value

Customer centered - provide training programs fit customers' needs

Excellence - maintain top-quality lecturers Professionalism –enhance capacity to manage top-class training programs

Symbol &

character

3. Non-Commercial : about KBI

Foreign Exchange Transaction Courses - Cyber

Opening new

strategy courses

for training

global financial

experts

reinforcing

cooperation

training business

with foreign

organization

creating

separated

organization for

developing

high-quality

training.

reinforcing

training

management

services

publishing

financial books

and advancing

financial

qualification

system

A basic direction of employee training

3. Non-Commercial : about KBI

Need Assessment

1. Organizational Analysis

: Pursuit of high quality

2. Person Analysis: All employees of some departments

(Planning&Coordination Department, U-learning Department, Faculty Office)

3. Task Analysis: Learning expertise about Foreign Exchange Transaction

3. Non-Commercial : about KBI Training Program

orientation

Period 1

UnderstandingOf

Foreign exchangetransaction

a month

A Variety of CoPs

Diagnostic Evaluation

First

Formative Evaluation

Foreign Exchange Transaction Course Process

Offering CDP&

Recommendingprograms

online

informal

Period 2

Property and Administration

Of

ForeignExchange

transaction

SecondFormative Evaluation

Period 3

Financial accident

Cases andprevention

ThirdFormative

Evaluation

Summative Evaluation

a month a month

offline

3. Non-Commercial : about KBI Training Program

Evaluation Design

1. Diagnostic Evaluation (Pretest)

2. 3 times Formative Evaluation (Monthly)

3. Summative Evaluation (Posttest)

Diagnostic

Evaluation

First

Formative

Evaluation

Second

Formative

Evaluation

Third

Formative

Evaluation

Summative

Evaluation

3. Non-Commercial : about KBI Training Program

Transfer Design

1. Trainee Characteristics

: Intrinsic Motivation

(Developing Lesson Plan,

Knowing the importance of

learning the knowledge for themselves)

2. Training Design

: Use Self-Management Strategies

(Developing Action Plan)

Orientation

3. Non-Commercial : about KBI Training Program

Transfer Design

3. Work Environment: Manager Support

(Planning & Coordination Department

offers CDP and

recommends education programs)

4. Organizational Environment: Knowledge Management – Sharing

(Use communities of Practice - CoPs)

Offering CDP

&

Recommending

programs

A Variety of CoPs

3. Non-Commercial : about KBI Training Program

_ The program is not customized targeting only employees.

_ Offer Financial job-speific contents made by 700 fianacial specialists and

reliable evaluation system.

⇒ Employee-customized training program should be produced and offered.

Strength

Weakness

3. Non-Commercial : about KBI Reflection

4. Conclusion Strategic HRD Perspective

-education about

organization culture Sharing and spread of culture -proclamation ceremony

in every August

-choose major talents in

advance

-leadership training

Training next leaders and the telanted -20% Leadership training

and perfuntory

-360 degree evaluation

-education program

solve and prevent various

problems

Supporting business performance and achievement of goals

-learning paradigm, not

performance paradigm.

-various resources

-not until 2013Supporting and leading change and

innovation

-culture is not flexible

-hard to change and

innovate

CREDU KBI

Thank You!!Any Question?