costco brings you 3 ways to save money through elavon ...€¦ · to save money through elavon...
TRANSCRIPT
Costco Brings You 3 Ways to Save Money
Through Elavon Payment Processing
#2 ValueWelcome
#3 Partnership
#1 EMV
Additional Resources
Q&A
Audio Instructions Participant Dial-in: 844-874-0942
Conference ID: 46315251
Tried & TrueWelcome
20 Year Relationship
Audio Instructions Participant Dial-in: 844-874-0942
Conference ID: 46315251
Constant Refinement
Costco Saves Your Business Money
– Lower rates
– Executive Members have no fees
– Amazing Service
Audio Instructions Participant Dial-in: 844-874-0942
Conference ID: 46315251
Welcome
Introductions
EMV – Ashley Jones
Value - Maggie Dickenson & John Minott
Partnership - Jim Goforth
Audio Instructions Participant Dial-in: 844-874-0942
Conference ID: 46315251
Highlights of EMV
• Help protect against counterfeit cards• Aid against lost/stolen cards• Improve transaction authorization• Define risk management parameters• Better validate the integrity of the transaction• Service international cardholders and help
provide global protection
EMV
• Peace of mind and confidence
• Less likely to lose sight or possession
of the card
• Global interoperability
• Mobile wallet adoption and Near Field Communications (NFC)
Benefits to Cardholders
EMV
Benefits to Costco Member Business Owners
• Fewer fraud-related chargebacks
• Usher in modern payment technologies
• Increased international customer satisfaction
EMV
Inclusions and exclusions
Oct. 2015
NOT Shifted• Card-not-present (CNP)
transactions• Visa: Lost and stolen fraud
FULLY Shifted• Domestic card transactions• International card transactions• AMEX, DISC, MC, VISA:
Counterfeit card transactions• AMEX, DISC, MC: Lost and
stolen fraud
EMV
Liability Shift Examples
EMV
Transaction Liability Chip cards at EMV enabled
terminalsIssuer holds the limited exposure that still exists
Magstripe cards at EMV enabled terminals
Issuer holds liability(same as today)
Contactless Chip cards at EMV enabled Terminals
Issuer holds liability(same as today)
Chip cards at Non-EMV Enabled Terminals
Business ownerholds liability
U.S. EMV Adoption
• Chip card issuance
– Credit = 30-100% issuance per Issuer.
– Debit = 12-90% issuance per Issuer
– Min of 3 years to reach 100%
• Card Not Present (CNP) fraud is rising
• Chargebacks are increasing
• Costco at 78% enablement
EMV
Chargebacks and Fall Backs
• Chargeback
– Cardholder disputes transaction
– Can result in fees for business
• Fall back
– Chip cannot be read
EMV
2017 New Rules
Elavon/Costco Partnership
Value
• Strategic partnership since 1997
• Elavon has dedicated teams to provide Costco members with an exceptional experience.-Sales Representatives-Relationship Managers-Customer Account Managers (CAM)-Customer Service
Rates
• As of January 2016– Retail, Restaurant, Services:
1.22% + $.12
Per Qualified transaction
– Internet, Mail Order, Telephone Order:
1.99% + $.25
Per Qualified transaction
– Lodging:
1.79% + $.20
Per Qualified transaction
Value
Fees
* Non-Executive members pay application and monthly statement fees.
Value
Executive Members can eliminate these fees:- Application Fees*- Monthly Statement fees*- Batch Processing Fees- Annual Fees- Termination Fees- Customer Service Fees
Competitive Advantage
- Fixed pricing, not dependent on
processing volume
- Exclusive rates for members
- Transparent, easy-to-read statements
- 24/7/365 Customer Care
- Concierge On-Board Process
- Customer Account Management
Value
Tenure of Sales Professionals
• The Elavon Sales team for Costco members is comprised of agents with an average of 4 years of service dedicated to assisting Costco members.
• 31% of the Elavon agents have worked with Costco members for more than 6 years.
• The Elavon management staff has an average of 10 years experience within the Sales channel for Costco.
Value
Team Purpose
Value
To serve potential and existing Elavon customers that are Costco Members by identifying information about your business, to assist sales agents in developing a processing solution recommendation that will add value to your business through state of the art products and services; while providing a memorable and positive customer experience.
Member Testimonials
“I pride myself on offering my customers the best experience I can, and Elavon adheres to those same standards. Their rates are lower than other providers, yet they provide higher quality products and incredible customer service. Without hesitation, I recommend Elavon!”
Marie Rudd, Owner and Manager, Reemik Int’l Salon
“As a business owner, you’re always looking for ways to cut costs, and my business has saved at least $5,000 annually since we began using Elavon’s EMV terminals and Converge. Elavon’s outstanding customer service was an unexpected and pleasant surprise. For any other businesses looking for great service and rates, Elavon is the right choice.”
Mike Shleider, Owner, Coni Mar Designs
Value
Members were not compensated for their testimonials
Vendor Selection
• Global reach
• Respected industry leader
• Member-service focus
• Low prices = high volume
Partnership
Why Elavon?
• Longtime provider
• Backed by US Bank
• Strict compliance standards
• Innovative solutions
• Customer’s business growth
Partnership
It’s All About YouPartnershipPartnership
• Full-time customer care
• Customer Account Managers
• No early cancellation penalty
Next Steps
Partnership
• Call us at 844-223-7262
– Sales Center: 9am-8pm M-F EST
– Customer Care: 24 hours
www.costcopaymentprocessing.com
Partnership
Special Offer: New & existing customers receive an ict220 terminal for $99 when you sign-up by March March 31, 2017*Terms and conditions apply
Spotlight offer
New & existing customers receive an ict220 terminal for $99 when you sign-up by March 31, 2017*Terms and conditions apply. This is wired countertop terminal
Call us at 844-223-7262
Questions
• Utilize chat function on webinar
• Recording of this webinar will be available on costcopaymentprocessing.com
• Call Elavon Payments experts at: 844-223-7262 and New & existing customers receive an ict220 terminal for $99 when you sign-up by March 31, 2017*Terms and conditions apply.
This is a wired countertop terminal
Q&A
*The $99 EMV terminal offer is for an iCT220 terminal only. To qualify for this special offer, business
must be a Costco member, a new or existing Elavon customer, and sign up for payment services by
March 31, 2017.Limit one special offer per customer. The offer may not be combined with any other
offers. This special offer may be extended, modified or discontinued at any time without notice. Offer
for U.S. Costco members only