counselling skills for employee cg
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Skills for effective Counselling
Dr. Manisha SenProf. & HeadDept.of AppliedPsychologyUniversity of Mumbai
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PROFESSIONAL COUNSELLING
INVOLVES an I nterpersonal Relationship
WITH an Individual
WHO is Seeking Help
FOR dealing with Personal I ssues
THAT Interfereor Detractfrom a
satisfactory life
The COUNSELLORis WILLING to GIVE HELP in a
SETTING that PERMITS help to be given and
received.
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Stages in Counselling
Assessment of the
Problem
Goal Setting
Rapport and
Relationship Building
InitiatingInterventions
Termination and
Follow up
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Theory Skill
Practice Values
Reflection Diagram
Reflection
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EFFECTIVE HELPER
Self
Other
AWARENESS
of SELF
ATTITUDE
Genuineness
Empathy
Objectivity
Unconditional Positive Regard
I nterpersonal Attractiveness
Trustworthiness
Competence
Sensitivity to understand ethnicand cul tural factors
Assumptions
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SKILLS FOR COUNSELLING
Listening
Clarifying
questionsUse of Open-ended
questions
Assessing Ability-potential deciding
response
Skills to Work with
Clients Feelings
Help Express feelings
Identify & Discriminate
bet.feelings
Help to Alter/Accept feelings
Attend to Verbal/Nonverbal
Cues
Convey Support :Verbal
& Nonverbal methods
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Assertive Styles Supporting/caring - FEELERS
Communicates, Warmth, Nurturing & Concern for
others
Directing/Guiding - DOERS and/or THINKERS
Communicates a no-nonsense, authoritative approach,concern for results
Annalytical - THINKER
Communicates facts, information, thoughts and
probabilities.
Expressive - DOERS or FEELERS
Communicates, feelings & needs in an open and
expressive manner
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Verbal Assertive
TRNG Skills Broken Record
Fogging
Free Information &
self disclosure
Negative Assertion
Negative Inquiry
Workable compromise
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Group Counselling- Techniques
Establishing Trust Dealing-
resistance,anxiety,conflict,
difficult members
Group Cohesion
Facilitation Style
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Competing(dominating)
Collaborating(integrating)
Compromising
Avoiding Accommodating
(obliging)
Concern for Self(Assertiveness)
Conflict Styles
Concern for Others(Cooperativeness)
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COGNITIVE DISTORTIONS
All Or Nothing Thinking
(Black and white categories) Overgeneralization
(negative event as never endingpattern of defeat)
Mental Filter
(Pick neg.detail & dwell on it)
Disqualify the positive
(reject positive events)
Jumping to conclusions(make
negative interpretation,although nonegative facts available)
Mind reading, Fortune teller error
Magnification/minimization
(magnify others ach., minimize ownach.)
Emotional reasoning
(neg.events reflect way things are)
Shoulds/musts statements
Personalization
(see self as cause of negative eventalthough not primarily responsiblefor it)
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COUNSELLING
REQUIRES PRINCIPLES OFMANAGING FROM THE HEART Hear and understand me Even if you disagree, dont get
me wrong
Acknowledge the greatnesswithin me
Remember to look for my lovingintentions
Tell the truth with compassion