county of renfrew paramedic service health committee 5 16

8/16/2019 County of Renfrew Paramedic Service Health Committee 5 16

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Service Delivery Statement

Mandate

To create an efficient and effective organizational model that is capable of

responding to the evolving emergency services needs of the community,

while fulfilling all of the legislative requirements related to the provision of

these services.

Procedure

This service delivery statement outlines the intended actions of the

Paramedic Service and the Ministry of Health and ong Term !are,

!entral "mbulance !ommunications !entre to ma#imize the effectiveness

and efficiency of resource utilization within the Paramedic Service whilerelying upon neighboring municipalities for assistance as required.


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2007 2008 2009 2010 2011 2012 2013 2014 201514000

16000

18000

20000

22000

24000

26000

Total number of paramedic assignments

The annual trend, total number of calls per year including standbys and all dispatched priority calls.This information does not indicate the Canadian Triage Acuity Score on arrival or return priority.


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Call demand patterns by day of week and hourly segments


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Glossary of terms

Provincial Call Assinment Cateories

$ Priority 1 ! "on ! #merency

$ Priority 2 ! "on ! #merency $Sc%e&'le&(

$ Priority 3 ! Serio's$ Priority 4 ! )ife *%reatenin

Cana&ian Ac'ity *riae Score $C*AS(

% C*AS 1 )ife *%reatenin ie Car&iac Arrest

% C*AS 2 Potentially )ife *%reatenin ie +eart Attac,

% C*AS 3 Serio's ! -ract're& +i.

% C*AS 4 "on / #merent


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90793770

18131

61818

Total call distribution

Priority 1

Priority 2

Priority 3

The call distribution from 2007 up to 201.This does not include standbys.


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2007 2008 2009 2010 2011 2012 2013 2014 2015

/500

000

500

1000

1500

2000

2500

3000

Percent call volume increase

The percentage of call volume increase !not including standbys" bet#een the years 2007 and 201.

The baseline year is 2007 as it is the first year #e have on record.

There #as a 2$.%& increase from 2007 up to 201. 'ver the past % years there #as an average annualincrease of (.2& compared to the previous year


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2007 2008 2009 2010 2011 2012 2013 2014 20150

1000

2000

3000

4000

5000

6000

7000

8000

9000

Emergency vs Non urgent calls

Priority 3

Priority 4

Priority 12

A comparison bet#een )riority *, )riority ( and +on urgent calls done from 2007 up to 201.+on urgent calls include )riority 1 and )riority 2 calls.


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2007 2008 2009 2010 2011 2012 2013 2014 20157000

8000

9000

10000

11000

12000

Total number of emergency calls

The comparison of the number of emergency calls done from 2007 up to 201.mergency calls include all )riority * and )riority ( calls.


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"on/emerency transfers

ncreasin inim'm #merency Coverae

from 5 to 7 'nits % Decrease t%e n'mer of reso'rces availale for o't of

Co'nty transfers to 2 ve%icles

% ncrease t%e n'mer of ve%icles remainin in t%e

Co'nty of enfre

% aintain&ecrease t%e res.onse times in t%e

comm'nities of t%e Co'nty of enfre


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2007 2008 2009 2010 2011 2012 2013 2014 20150

5

10

15

20

25

30

35

40

Emergency call percentage increase

There #as a 17.%& increase from 2007 up to 201. 'ver the past %

years there #as an average annual increase of .77& compared tothe previous year.


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't of Co'nty es.onse

$ :e ill only res.on& to life t%reatenin calls %en e

are t%e closest availale reso'rce

$ :e ill only trans.ort t%e .atient if t%ey are C*AS 1 or

2; meanin t%at t%ey %ave an imme&iate nee& fortreatment < trans.ortation

$ :e ill e relieve& y t%e %ost .arame&ic service for

C*AS 3/5 ac'ity; non/life t%reatenin con&itions at

scene

$ :e ill not res.on& to non/life t%reatenin calls for

service in anot%er ='ris&iction


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".&.'.

ocations


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Time / Distance

for Stroke, STEMI

Trauma


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Community Paramedic Response Unit


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North

South

East

Central

West

North

Comm'nity Parame&ic

es.onse >nits

:ellness clinics+eartise

Ain at %ome


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'est et al; ?o'rnal of Parame&ic Practice; ?'ly ! A''st; 2012


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@'estions

C%ief ic%ael "olan

mnolanBco'ntyofrenfreo
mailto:[email protected]:[email protected]:[email protected]:[email protected]

county of renfrew paramedic service health committee 5 16

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