course ilt getting started with pc hardware support unit objectives identify the external components...
TRANSCRIPT
Cou
rse
ILT
Getting started with PC hardware support
Unit objectives Identify the external components of a
PC Distinguish between hardware,
software, and firmware Describe troubleshooting models
Cou
rse
ILT
Topic A
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
Cou
rse
ILT
Internal componentsPower supply
CD-ROM drive
Hard drive
CPU/fan
Motherboard
Adapter
Floppy drive
Cou
rse
ILT
Topic B
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
Cou
rse
ILT
Software
Instructions processed by CPU– Operating system– Word processors– Spreadsheets– Graphics editors
Cou
rse
ILT
Firmware
Software stored on a chip– Software written permanently or semi-
permanently to a computer chip
Cou
rse
ILT
Topic C
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
Cou
rse
ILT
Troubleshooting models
CompTIA A+ troubleshooting model CompTIA Network+ model Novell network troubleshooting model The ASID model
Cou
rse
ILT
Basic stages of troubleshooting
Back up data Divide and analyze Verify Research Document
Cou
rse
ILT
CompTIA Network+ model
Identify the exact issue Re-create the problem Isolate the cause Formulate a correction Implement the correction Test the solution Document the problem and solution Provide feedback
Cou
rse
ILT
Novell troubleshooting model
Try some quick, obvious fixes Gather basic information Develop a plan Execute your plan Verify user satisfaction Document the problem and solution
Cou
rse
ILT
Microsoft Knowledge Base
Problem and solution references Download patches and new releases Explanations for many Microsoft error
messages URL is support.microsoft.com Print articles or save articles for later
reference