coursecatalog&schedule

BMC EDUCATION SERVICES

COURSE CATALOG & SCHEDULE

11-Mar-13

BMC DevOps: Overview

AUTO-DOO1-0100Everyone knows that software development entails coding

and testing software, but not everyone is keenly aware of

the capabilities and services required to support those

activities. This is the space known as Development

Operations, or DevOps.

With all the new technologies and methodologies we have

today (such as Virtualization in the Cloud and Agile

programming), it has become even more important to

provide a strong, stable foundation of capabilities and

services to support the development e...

Duration: 2 day(s)

BMC Release Process Management 2.5: Foundation

AUTO-RPMF-0250Everyone knows that software development entails coding

and testing software, but not everyone is keenly aware of

the capabilities and services required to support those

activities. This is the space known as Development

Operations, or DevOps, and the BMC Release Process

Management (BRPM) tool provides strong capabilities and

support for this space.

This course is the introductory course for DevOps and BMC

Release Process Management (BRPM). It is designed to

provide an overview of the roles, c...

Duration: 5 day(s)

Published: 11-Mar-13 of 79

http://inter.viewcentral.com/events/cust/catalog.aspx?cid=bmc&event_id=762&pid=1

http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-DOO1-0100.pdf

http://inter.viewcentral.com/events/cust/search_results.aspx?cid=bmc&pid=1&lid=1&event_id=762


http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-RPMF-0250.pdf


AO

BMC Atrium Orchestrator 7.5: Foundation - Part 1 (WBT)

RSMG-AOF1-0750This online course introduces students to the potential power

of automating business processes with BMC Atrium

Orchestrator 7.5. The primary focus of the course provides

students with a basic foundation of the architecture,

concepts, and terminology of BMC Atrium Orchestrator. The

course is a prerequisite to the BMC Atrium Orchestrator 7.5:

Foundation – Part 2 course.

Duration: 2 hour(s)

BMC Atrium Orchestrator 7.5: Foundation - Part 2

RSMG-AOF2-0750This five-day hands-on workshop guides learners as they

discover and cultivate the skills necessary to establish and

maintain basic BMC Atrium Orchestrator processes. The

course creates an environment in which learners can install,

build, and test the BMC Atrium Orchestrator infrastructure.

Participants in this course must be active learners. This class

does not include lengthy lectures or a step-by-step student

guide. Instead, learners are presented with real-world tasks

and the information and...

Duration: 5 day(s)


RSMG-AOF2-0760This five-day hands-on workshop guides learners as they

discover and cultivate the skills necessary to establish and

maintain basic BMC Atrium Orchestrator processes. The

course creates an environment in which learners can install,

build, and test the BMC Atrium Orchestrator infrastructure.

Participants in this course must be active learners. This class

does not include lengthy lectures or a step-by-step student

guide. Instead, learners are presented with real-world tasks

and the information and...

Duration: 5 day(s)

Date Location Open Seats Modality

5 Instructor-Led Online 11-Mar-13 BMC - Online - EMEA

8 Instructor-Led Online 11-Mar-13 BMC - Online - Americas

7 Instructor-Led Online 15-Apr-13 BMC - Online - Americas

10 Instructor-Led Online 06-May-13 BMC - Online - AP

16 Instructor-Led Classroom 13-May-13 BMC - San Jose, CA



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-AOF1-0750.pdf








AO


RSMG-AOF3-0760This five-day, instructor-led course introduces advanced

topics and features of BMC Atrium Orchestrator. Students

are introduced to core Web Services standards such as

SOAP, WSDL, and HTTP Communication. Use of Extensible

Stylesheet Language in BMC Atrium Orchestrator enables the

student to generate complex and detailed XML documents

within workflows. Students are introduced to the product’s

built-in auditing and metrics collection facilities and how to

instrument individual workflows with Metri...

Duration: 5 day(s)


7 Instructor-Led Classroom 18-Mar-13 VVL Systems & Consulting - Columbia, MD

9 Instructor-Led Online 22-Apr-13 BMC - Online - EMEA


11 Instructor-Led Online 20-May-13 BMC - Online - Americas





BCO

BMC Capacity Optimization 4.0: Administering

IFMG-COA1-0400This five-day course combines classroom instruction with

laboratory exercises to guide

learners through the basic concepts of BMC Capacity

Optimization. Learns will develop

skills in product installation, administration, configuration,

open ETL integrations,

reporting, modeling, Dashboards, and custom ETLs.

The course creates an environment where learners can

install and configure

BMC Capacity Optimization to perform capacity analyses.

Hands-on labs complement

classroom instruction and d...

Duration: 5 day(s)

BMC Capacity Optimization 9.0: Administering

ASSR-COA1-0900This five-day course combines classroom instruction with

laboratory exercises to guide learners through the basic

concepts of BMC Capacity Optimization. Learners will develop

skills in: product installation, administration, configuration,

open ETL integrations, reporting, modeling, dashboards, and

custom ETLs.

The course creates an environment where learners can

install and configure BMC Capacity Optimization to perform

capacity analyses. Hands-on labs complement classroom

instruction and deve...

Duration: 5 day(s)



10 Instructor-Led Online 13-May-13 BMC - Online - EMEA





http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-COA1-0400.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-COA1-0900.pdf


BCO

BMC Capacity Optimization 9.0: Overview (WBT)

ASSR-COOV-0900The BMC Capacity Optimization 9.0: Overview course

familiarizes learners with the purpose, features, and

functionality of BMC Capacity Optimization 9.0.

This interactive Web-based training includes interactions and

simulations that reinforce the learning experience.

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-COOV-0900.pdf


BDA

BMC Database Automation 8.2: Using (WBT)

AUTO-DBAU-0820In this online course, students are introduced to the features

and functionality of

BMC Database Automation 8.2. Students learn how to

perform various tasks as an

Operator or end user.

Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-DBAU-0820.pdf


BMM

BMC Middleware Automation 8.1: Fundamentals (WBT)

AUTO-BMAF-0810This two-hour online course guides learners through the

basic concepts and use of

BMC Middleware Automation. Students will develop skills in

taking application server snapshots, creating and packaging

application server configurations, generalizing configurations

through tokens, and using the product command line

interface.

Duration: 2 hour(s)

BMC Middleware Monitoring 6.0: Performance and Availability

(WBT)

ASSR-MMPA-0600This online course presents an in-depth review of

performance and availability monitoring using

BMC Middleware Monitoring. This class will prepare the

student to tailor BMC Middleware Monitoring to their own

middleware messaging environment. Students will learn how

to install and set up event alerts, develop custom displays

for object monitoring, capture historical data, develop

custom charts and reports, and secure their environment.

Duration: 5 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-BMAF-0810.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-MMPA-0600.pdf


BPA

BMC Performance Assurance (MS Windows Console)

IFMG-PPAW-0740This is an introductory course designed to teach basic

concepts and familiarize the student with the functionality of

the product, using the Windows version of the BMC

Performance Assurance console. The course offers detailed

lectures, demonstrations, and hands-on labs to help you

quickly gain a working knowledge of each component of the

BMC Performance Assurance suite of tools for distributed

systems.

Topics include metric collection and analysis, workload

characterization, report and graph a...

Duration: 4 day(s)



BMC Performance Assurance: Advanced

IFMG-PPAA-0740This course focuses on the use of Analyze and Predict to

develop models of your environment that you can use to

predict the behavior of systems under different conditions,

such as increased workloads, system upgrades, or

consolidating servers. Completion of either of the below

courses is required.

Duration: 4 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-PPAW-0740.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-PPAA-0740.pdf


BSA

BladeLogic Client Automation (BCA)

BELM-BLFD-BCAThis five day, instructor-led, remote training course gives

administrative and support staff the tools needed to

maximize an investment in BMC’s Client Automation

products, and provide a platform for on-going learning. All

materials are updated for BCA version 8.2, and the course

includes a brief introduction to OS management, migration

and personal back-up with Matrix42 Workplace Automation.

Expert instructors will teach students how to properly

configure, administer, and troubleshoot BCA, wi...

Duration: 5 day(s)



BMC Atrium Discovery and Dependency Mapping 8.1:

Administering - Part 1

RSMG-ADA1-0800This course provides an understanding of the key concepts

and core functionality of BMC Atrium Discovery and

Dependency Mapping (BMC Atrium Discovery) version 8.0.

On completion of the course, participants will be able to

install and deploy BMC Atrium Discovery 8.0 for data center

baseline projects.

Duration: 3 day(s)



RSMG-ADA2-0800This course enables participants to extend and maintain a

BMC Atrium Discovery and Dependency Mapping (BMC

Atrium Discovery) deployment beyond the initial baseline. Duration: 2 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/BELM-BLFD-BCA.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ADA1-0800.pdf





BSA



RSMG-ADA3-0800This course enables participants to extend discovery using

the product's Pattern Language to discover and model

complex custom software and business applications. Duration: 3 day(s)



RSMG-ADA1-0820This course provides information on the key concepts and

core functionality of

BMC Atrium Discovery and Dependency Mapping version 8.2,

including improvements and

newly added features. The course also provides information

on the architecture, the

functionalities, utilities, configurations, and troubleshooting

tips for effective deployment. On completion of the course,

participants will be able to configure and optimally use BMC

Atrium Discovery.

Duration: 4 day(s)



RSMG-ADA2-0820This course enables participants to extend and maintain a

BMC Atrium Discovery and

Dependency Mapping (BMC Atrium Discovery) deployment

beyond the initial baseline.

This course also enables participants to extend discovery

using the product’s Pattern

Language to discover and model complex custom software

and business applications.

Duration: 4 day(s)











BSA


Administering

AUTO-ADA1-0830This course provides information on the key concepts and

core functionality of

BMC Atrium Discovery and Dependency Mapping version 8.3,

including improvements and newly added features. The

course also provides information on the architecture, the

functionalities, utilities, configurations, and troubleshooting

tips for effective deployment. In addition, this course

includes information on improvements and new features in

BMC Atrium Discovery. On completion of the course,

participants will be ab...

Duration: 4 day(s)



2 Instructor-Led Online 25-Mar-13 BMC - Online - AP



9 Instructor-Led Classroom 29-Apr-13 BMC - Egham, UK

16 Instructor-Led Classroom 06-May-13 BMC - Houston, TX



12 Instructor-Led Online 03-Jun-13 BMC - Online - Americas



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-ADA1-0830.pdf


BSA

BMC Atrium Discovery and Dependency Mapping 8.3: Creating

Patterns

AUTO-DMCP-0830This course enables participants to extend and maintain a

BMC Atrium Discovery and Dependency Mapping (BMC

Atrium Discovery) deployment beyond the initial baseline.

This course also enables participants to extend discovery

using the product’s Collaborative Application Mapping feature

and The Pattern Language (TPL) to discover and model the

complex custom software and business applications.

IMPORTANT:

Included in this course is the examination for BMC

Accredited Administrator: BMC Atrium Disco...

Duration: 4 day(s)




10 Instructor-Led Classroom 08-Apr-13 BMC - Sydney, AU


12 Instructor-Led Classroom 29-Apr-13 BMC - Melbourne, AU

10 Instructor-Led Classroom 07-May-13 BMC - Egham, UK



10 Instructor-Led Online 03-Jun-13 BMC - Online - EMEA


BMC Atrium Discovery and Dependency Mapping 8.3: What's New

(WBT)

AUTO-DMWN-0830In this online course, participants learn about the new

features and improvements made to

version 8.3 of the BMC Atrium Discovery and Dependency

Mapping product.

The training includes a demonstration of the new

Collaborative Application Mapping (CAM) feature introduced

in this product release.

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-DMCP-0830.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-DMWN-0830.pdf


BSA

BMC BladeLogic 7.5: Foundation - Part 1 (WBT)

RSMG-BLIW-0750The BMC BladeLogic 7.5: Foundation – Part 1 online course

introduces students to the core components that comprise

the BMC BladeLogic environment and the user interface used

to provide end-user functionality. Through examples,

students learn about key benefits and features of the

BladeLogic 7.5 suite. Students are also introduced to the

technology and concepts that drive the BMC BladeLogic

solution, including IT Infrastructure Library® (ITIL®) best

practices, and related concepts associated with...

Duration: 4 hour(s)

BMC BladeLogic 7.5: Foundation and Reporting - Part 2

RSMG-BLFD-0750This five day instructor-led course is designed for BMC

BladeLogic administrators and users responsible for

implementing and managing client/server business

applications, ensuring compliance with company or

government policies related to Configuration Management,

and managing content on servers.

Duration: 5 day(s)

BMC BladeLogic Server Automation 8.0: Foundation - Part 1

(WBT)

RSMG-BLIW-0800The BMC BladeLogic Server Automation 8.0: Foundation -

Part 1 online course introduces students to the core

components that comprise the BMC BladeLogic environment

and the user interface used to provide end-user

functionality. Through examples, students learn about key

benefits and features of the BMC BladeLogic Server

Automation Suite. Students are also introduced to the

technology and concepts that drive the BMC BladeLogic

solution, including IT Infrastructure Library® (ITIL®) best

practices, ...

Duration: 4 hour(s)

ITIL® is a Registered Trade Mark of the Cabinet Office

IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BLIW-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BLFD-0750.pdf





BSA


RSMG-BLFD-0800This course is designed for BMC BladeLogic administrators

and users responsible for implementing and managing

client/server business applications, ensuring compliance with

company or government policies related to Configuration

Management, and managing content on servers.

Participants learn how to automate and simplify server

configuration management tasks with the BMC BladeLogic

Server Automation console. Learners will benefit from

in-depth presentations and demonstrations from expert

instruc...

Duration: 5 day(s)

BMC BladeLogic Server Automation 8.0: What's New (WBT)

RSMG-BLWN-0800BMC BladeLogic 8.0 for Server Automation 8.0: What's New

is a Web-based course designed for BMC BladeLogic

administrators and users that need to have a basic

understanding of the changes that have been incorporated

since the previous release.

Duration: 1 hour(s)


(WBT)

RSMG-BLIW-0810The BMC BladeLogic Server Automation 8.1: Foundation –

Part 1 online course introduces students to the core

components that comprise the BMC BladeLogic environment

and the user interface used to provide end-user

functionality. Through examples, students learn about key

benefits and features of the BMC BladeLogic Server

Automation Suite. Students will also learn about the

architecture of the BMC BladeLogic solution, and concepts

and terminology relating to product functionality.

After completing...

Duration: 3 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BLFD-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BLWN-0800.pdf





BSA


AUTO-BLF2-0810This course is designed for BMC BladeLogic administrators

and users responsible for implementing and managing

client/server business applications, ensuring compliance with

company or government policies related to Configuration

Management, and managing contention servers.


configuration management tasks with the BMC BladeLogic

Server Automation console. Learners will benefit from

in-depth presentations and demonstrations from expert

instruc...

Duration: 5 day(s)


AUTO-BLF3-0810This course is designed for administrators responsible for

administering and maintaining the BMC BladeLogic Server

Automation environment.

Students will learn how to plan and scale a BMC BladeLogic

Server Automation environment using best practice

techniques; plan and apply best practice techniques to

security and access management; perform application

release management; configure a PXE-based provisioning

solution using BMC BladeLogic Server Automation; use NSH

scripts and the BladeLogic Comm...

Duration: 5 day(s)


12 Instructor-Led Classroom 03-Jun-13 Materna - Dortmund, DE

BMC BladeLogic Server Automation 8.1: What's New (WBT)

RSMG-BLWN-0810BMC BladeLogic Server Automation 8.1: What’s New is a

Web-based course designed for BMC BladeLogic

administrators and users that need to have a basic

understanding of the changes that have been incorporated

since the previous release.

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-BLF2-0810.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-BLF3-0810.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BLWN-0810.pdf


BSA

BMC Certified Professional: BMC Server Automation 8.1 Online

Assessment

AUTO-CERT-SA81-PAThe BMC Certified Professional: BMC Server Automation 8.1

Online Assessment is a prerequisite to taking the BMC

Certified Professional: BMC Server Automation 8.1 Practical

Exam, and is the first step to obtaining BMC Certified

Professional for BMC Server Automation certification. The

certification online assessment ensures that participants

have the knowledge necessary to attend the practical exam.

Duration: 2 hour(s)

BMC Certified Professional: BMC Server Automation 8.1 Practical

Exam

AUTO-CERT-SA81-PPCompanies implementing BMC Server Automation realize full

value only when their solution is effectively implemented. To

ensure implementations are performed to best practice

standards, BMC Software maintains a technical certification

program.

The BMC Certified Professional for BMC Server Automation

practical exam will validate the technical competencies and

expertise needed to deploy and configure BMC Server

Automation (BSA) along with the associated reporting

module,

BMC Decision Support for...

Duration: 5 day(s)


16 Instructor-Led Classroom 01-Apr-13 BMC - McLean, VA

10 Instructor-Led Classroom 22-Apr-13 BMC - Pune, IN


8 Instructor-Led Classroom 29-Apr-13 BMC - Houston, TX

10 Instructor-Led Classroom 03-Jun-13 BMC - Pune, IN

16 Instructor-Led Classroom 03-Jun-13 BMC - San Jose, CA



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-CERT-SA81-PA.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-CERT-SA81-PP.pdf


BSA

BMC Server Automation 8.2: Foundation - Part 1 (WBT)

AUTO-SAF1-0820The BMC Server Automation 8.2: Foundation – Part 1 online

course introduces students to the core components that

comprise the BMC Server Automation environment and the

user interface used to provide end-user functionality.

Through examples, students learn about key benefits and

features of the BMC Server Automation Suite. Students will

also learn about the architecture of the BMC Server

Automation solution, and concepts and terminology related

to product functionality.

After completing the cou...

Duration: 3 hour(s)

BMC Server Automation 8.2: Foundation - Part 2

AUTO-SAF2-0820This course is designed for BMC Server Automation

administrators and users responsible for implementing and

managing client/server business applications, ensuring

compliance with company or government policies related to

Configuration Management, and managing contention

servers.


configuration management tasks with the BMC Server

Automation console. Learners will benefit from in-depth

presentations and demonstrations from expert instructors...

Duration: 5 day(s)



5 Instructor-Led Classroom 18-Mar-13 Materna - Dortmund, DE


10 Instructor-Led Classroom 25-Mar-13 BMC - Paris, FR

10 Instructor-Led Classroom 01-Apr-13 VVL Systems & Consulting - Columbia, MD


11 Instructor-Led Classroom 08-Apr-13 Materna - Dortmund, DE








10 Instructor-Led Online 10-Jun-13 BMC - Online - AP



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-SAF1-0820.pdf





BSA

BMC Server Automation 8.2: Foundation - Part 3

AUTO-SAF3-0820This course is designed for administrators responsible for

administering and maintaining the

BMC Server Automation (BSA) environment.

Students will learn how to plan and scale the BSA

environment using best practice techniques; plan and apply

best practice techniques to security and access

management; perform application release management;

configure a PXE-based provisioning solution using BSA; and

use NSH scripts and the BladeLogic Command Line Interface

(BLCLI). Students will also use BSA ...

Duration: 5 day(s)









10 Instructor-Led Classroom 20-May-13 VVL Systems & Consulting - Columbia, MD



BMC Server Automation 8.2: What's New (WBT)

AUTO-SAWN-0820The BMC Server Automation 8.2: What’s New online course

is designed for

BMC Server Automation administrators and users that need

to have a basic understanding of the changes incorporated

into the new v8.2 product release.

Note: BMC Server Automation, formerly known as BMC

BladeLogic Server Automation (BBSA), is a part of the BMC

BladeLogic Automation Suite.

Duration: 2 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-SAWN-0820.pdf


CLOUD

BMC Certified Professional: BMC Cloud Lifecycle Management 2.1

Online Assessment (For Partners Only)

CLDS-CERT-CL21-PAThe BMC Certified Professional: BMC Cloud Lifecycle

Management 2.1 Online Assessment is a prerequisite to

taking the BMC Certified Professional: BMC Cloud Lifecycle

Management 2.1 Practical Exam, and is the first step to

obtaining

BMC Certified Professional for BMC Cloud Lifecycle

Management certification. The certification online

assessment ensures that participants have the knowledge

necessary to attend the practical exam.

NOTE: The BMC Cloud Lifecycle Management certification is

for BMC So...

Duration: 2 hour(s)

BMC Certified Professional: BMC Cloud Lifecycle Management 2.1

Practical Exam

CLDS-CERT-CL21-PPBMC Cloud Lifecycle Management provides the foundation for

a strong,

flexible, and valuable Cloud infrastructure that supports IT

operations and delivers exceptional service quality to the

business. Consultants implementing

BMC Cloud Lifecycle Management realize full value only when

their solution is successfully implemented.

The BMC Certified Professional for BMC Cloud Lifecycle

Management certification will validate the technical

competencies and expertise needed to successfully deploy

a...

Duration: 5 day(s)





10 Instructor-Led Classroom 27-May-13 BMC - Pune, IN



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-CERT-CL21-PA.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-CERT-CL21-PP.pdf


CLOUD

BMC Cloud Lifecycle Management 1.0: Executive Summary (WBT)

RSMG-CLEX-0100This online course introduces executives and stakeholders to

the power, ease, and potential cost savings of implementing

an IT infrastructure in the cloud. Participants are introduced

to BMC Cloud Lifecycle Management, a proven suite of tools

implementing Infrastructure as a Service (IaaS). Core

concepts, knowledge, and terminology are discussed with a

special focus on cloud implementation planning, and

financials.

Duration: 2 hour(s)

BMC Cloud Lifecycle Management 1.0: Foundations (WBT)

RSMG-CLF1-0100This online course identifies the potential power of

automating an IT infrastructure with BMC Cloud Lifecycle

Management. The purpose of this course is to introduce IT

administrators and IT architects to the core concepts,

terminology, and considerations required when moving a

datacenter into the cloud.

Duration: 2 hour(s)

BMC Cloud Lifecycle Management 2.x: Foundation (WBT)

CLDS-LMF1-0200This online course introduces executives and stakeholders to

the power, ease, and potential cost savings of implementing

an IT infrastructure in the cloud. Participants are introduced

to BMC Cloud Lifecycle Management, a proven suite of tools

implementing Infrastructure as a Service (IaaS). Core

concepts, knowledge, and terminology are discussed with a

special focus on cloud implementation, planning, and

financials.Preview

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-CLEX-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-CLF1-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-LMF1-0200.pdf


CLOUD

BMC Cloud Lifecycle Management: Administration Boot Camp

CLDS-LABC-0210BMC Cloud Lifecycle Management: Administration Boot Camp

extends on the concepts introduced in BMC Cloud Lifecycle

Management: Foundation. Geared toward “cloud”

administrators, students will learn the planning strategies,

key concepts, configuration steps, and best practices when

implementing BMC Cloud Lifecycle Management. Through a

combination of lecture, discussion, and hands-on exercises,

students learn how to request and configure service offerings

in the Hybrid Cloud Computing Environment.

Duration: 5 day(s)


12 Instructor-Led Classroom 20-May-13 BMC - Melbourne, AU

BMC Cloud Lifecycle Management: Administration Boot Camp

(Partners Only)

CLDS-LABC-0210PBMC Cloud Lifecycle Management: Administration Boot Camp

extends on the concepts introduced in BMC Cloud Lifecycle

Management 2.1: Foundation. Geared toward “cloud”

administrators, students will learn the planning strategies,

key concepts, configuration steps, and best practices when

implementing BMC Cloud Lifecycle Management. Through a

combination of lecture, discussion, and hands-on exercises,

students learn how to request and configure service offerings

in the Hybrid Cloud Computing Environm...

Duration: 5 day(s)

BMC Cloud Simulation - BMCAir

CLDS-BMCA-0100Many IT organizations are looking to deploy hybrid cloud

computing services to provision hardware and software

resources on-demand, improve resource utilization, and

optimize operational costs. Private, public, or hybrid cloud

environments help organizations rapidly deliver software, IT

platforms, and infrastructure that address changing business

needs without increasing overall IT costs. However, the road

to designing and building a cloud can be complex and

challenging for even the most sophist...

Duration: 5 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-LABC-0210.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-LABC-0210P.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-BMCA-0100.pdf


CLOUD

Cloud and Air Sim Kit

AIR-SIM-KITFor Partners Only - A Simulation Kit must be purchased in

conjunction with the Train-the-Trainer class.

Cloud Computing Foundation (WBT)

CLDS-CCFE-0100The Cloud Computing: Foundation eLearning course is a

10-hour, interactive, online learning experience. The course

provides a balanced curriculum and addresses the business

and technical perspectives of cloud computing. Participants

will learn how to adopt, operate, and govern the cloud. The

course enables participants to successfully complete the

associated Cloud Computing: Foundation eLearning exam.

In addition, this course complements the Virtualization:

Foundation eLearning course, which...

Duration: 10 hour(s)

Train the Trainer - BMC Cloud Simulation - BMCAir

CLDS-TTCS-0100For Partners and employees's only.

This workshop has been designed to train BMC Partners and

employees on how to deliver BMC Cloud Simulation - BMCAir

Workshop. This course includes 3 day hands on learning

activity. Alert: Particpants are required to purchase a two (2)

play license pack as part of this Cloud Simulation BMCAir

course. The cost for the two play license pack is an

additional $5000.00 and will automatically be added to your

registration.

Note: Partner discounts are not applicable.

Duration: 3 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AIR-SIM-KIT.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-CCFE-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-TTCS-0100.pdf


CLOUD

Virtualization and Cloud Computing Awareness (WBT)

CLDS-VCCF-0100The Virtualization and Cloud Computing Awareness course

provides a 4-hour, interactive,

online learning experience. This self-paced eLearning course

is ideal for those who require

a basic understanding of the virtualization and cloud

computing concepts in a time efficient manner.

The course is designed for learners who need basic,

general-interest awareness — as part of a larger program

initiative — as opposed to the full certification courses,

Cloud Computing: Foundation eLearning and Virtu...

Duration: 4 hour(s)

Virtualization Foundation (WBT)

CLDS-VZFE-0100The Virtualization: Foundation eLearning course is a 10-hour,

interactive, online learning experience. The course provides

a balanced curriculum, addresses the business and technical

perspectives of virtualization, and explains how to adopt,

operate, and govern the cloud. The course enables

participants to successfully complete the associated

Virtualization: Foundation eLearning exam, given at the end

of the course.

In addition, this course complements the Cloud Computing

Foundation eLearnin...




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-VCCF-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CLDS-VZFE-0100.pdf


CONTROL M

BMC Batch Impact Manager (WBT)

AUTO-BIMM-0100The BMC Batch Impact Manager online course provides BMC

Control-M administrators and schedulers with the concepts

and knowledge required to install, configure, and start using

BMC Batch Impact Manager (BIM) to define, monitor, and

manage BIM services in the

Control-M/Enterprise Manager active environment.

BIM allows users to define BIM services, which consists of a

series of related jobs that are followed by a special type of

job known as a Control-M BIM job. Each Control-M BIM job

provides...

Duration: 1 hour(s)

BMC Control-M 6.4: What's New (WBT)

CTRL-CMWN-0640The BMC Control-M 6.4: What's New online course is

designed to introduce Control-M users and administrators to

the new features of the Control-M product line that enhance

security, extend auditing capabilities, lower the cost of

maintaining the batch scheduling environment, reduce

deployment time, provide new functionality in the user

interfaces, and extend product administration capabilities.

After completing the course, students will be able to describe

the most significant enhancements to th...

Duration: 1 hour(s)

BMC Control-M Business Process Integration Suite (WBT)

AUTO-MBPI-0100The BMC Control-M Business Process Integration Suite online

course provides BMC Control-M

administrators and schedulers with the concepts and

knowledge required to configure,

perform account setup, and start using each of the five

modules of the BMC Control-M Business

Process Integration Suite. These modules are:

BMC Control-M/CM for Java

BMC Control-M/CM for Messaging

BMC Control-M/CM for Web Services

Messaging Interface to Control-M

Web Services Interface to Control-M

The BMC Control-...

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-BIMM-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CTRL-CMWN-0640.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MBPI-0100.pdf


CONTROL M

BMC Control-M For Advanced File Transfer (WBT)

AUTO-MAFT-0100The BMC Control-M for Advanced File Transfer online course

provides BMC Control-M administrators and schedulers with

the concepts and knowledge required to install, configure,

perform account setup, and start using BMC Control-M for

Advanced File Transfer in jobs that schedule the

management and movement of files using FTP and SFTP

protocols. BMC Control-M for Advanced File Transfer is an

FTP/SFTP client that allows you to watch and transfer files

from a local host to a remote host, from a remot...

Duration: 1 hour(s)

BMC Control-M For Cloud (WBT)

AUTO-MCLD-0100The BMC Control-M for Cloud online course provides BMC

Control-M administrators and schedulers

with the concepts and knowledge required to install,

configure, perform account setup, and start

using BMC Control-M for Cloud in jobs that automate tasks

for VMware, BMC BladeLogic, and

Amazon EC2 environments.

BMC Control-M for Cloud is an optional add-on to the BMC

Control-M solution, enabling you to

automate the process of allocating and dynamically changing

resources for virtual machines.

Duration: 1 hour(s)

BMC Control-M For Databases (WBT)

AUTO-MCMD-0100The BMC Control-M for Databases online course provides

BMC Control-M administrators and

schedulers with the concepts and knowledge required to

install, configure, perform account setup,

and start using BMC Control-M for Databases to define jobs

that automate database tasks.

BMC Control-M for Databases is a control module that

enables you to:

Connect to supported databases from a single computer with

a secure login

Define and monitor stored procedure, SQL script, SQL Server

Integration Servi...

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MAFT-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MCLD-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MCMD-0100.pdf


CONTROL M

BMC Control-M for Distributed Systems 6.4: Certification Boot

Camp

CTRL-MDSB-0640This is a high-intensity immersion course designed to

prepare students to take the BMC Certified Administrator:

BMC Control-M for Distributed Systems 6.4 test. The class

days will be long (between 9 and 11 hours a day) and will

include additional reading assignments each evening. This

class covers topics from the BMC Control-M/Enterprise

Manager 6.4: Scheduling – Part 2, BMC Control-M/Enterprise

Manager 6.4: Scheduling – Part 3, and the BMC

Control-M/Enterprise Manager 6.4: Administering classes...

Duration: 5 day(s)

BMC Control-M For Informatica (WBT)

AUTO-MINF-0100The BMC Control-M for Informatica online course provides




and start using BMC Control-M for Informatica in jobs that

control and monitor Informatica Power

Center workflows within Control-M.

Duration: 1 hour(s)

BMC Control-M For Peoplesoft (WBT)

AUTO-MOPS-0100The BMC Control-M for PeopleSoft online course provides




and start using BMC Control-M for PeopleSoft in jobs that

extend the capabilities of the PeopleSoft

platform. BMC Control-M for PeopleSoft enables you to:

» Define scheduling criteria for existing PeopleSoft jobs and

processes of any type using

BMC Control-M/Enterprise Manager

» Use job processing definiti...

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CTRL-MDSB-0640.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MINF-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MOPS-0100.pdf


CONTROL M

BMC Control-M For SAP (WBT)

AUTO-MSAP-0100The BMC Control-M for SAP online course provides BMC

Control-M administrators and schedulers

with the concepts and knowledge required to install,

configure, perform account setup, and start

using BMC Control-M for SAP in jobs that schedule various

SAP tasks.

BMC Control-M for SAP provides a complete SAP-certified

interface for specific SAP environments.

The BMC Control-M for SAP user interface incorporates SAP

native terminology, and provides a

look and feel that is similar to SAP consoles.

Duration: 1 hour(s)

BMC Control-M For SAP Business Objects (WBT)

AUTO-MSBO-0100The BMC Control-M for SAP Business Objects online course

provides BMC Control-M administrators

and schedulers with the concepts and knowledge required to

install, configure, perform account

setup, and start using BMC Control-M for SAP Business

Objects in jobs that generate SAP Business

Objects reports.

Control-M for SAP Business Objects is a control module that

enables you to automate SAP Business

Objects report generation for Crystal reports, Web

Intelligence reports, Desktop Intelligence

...

Duration: 1 hour(s)

BMC Control-M Option For Oracle Applications (WBT)

AUTO-MOOA-0100The BMC Control-M Option for Oracle Applications online

course provides BMC Control-M

administrators and schedulers with the concepts and

knowledge required to install, configure,

perform account setup, and start using BMC Control-M

Option for Oracle Applications in jobs that

schedule Oracle E-Business Suite tasks.

BMC Control-M Option for Oracle Applications allows you to:

» Integrate Oracle Applications with other systems

» Enhance E-Business Suite scheduling capabilities

» Reduce error...

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MSAP-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MSBO-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MOOA-0100.pdf


CONTROL M

BMC Control-M Self Service (WBT)

AUTO-MSLS-0100The BMC Control-M Self Service online course provides BMC

Control-M administrators and


install, configure, and start using

BMC Control-M Self Service to monitor and manage the

Control-M/Enterprise Manager active

environment.

BMC Control-M Self Service is a web-based application that

allows users to view services, which are

containers of jobs, and analyze problematic services. After

identifying problems, users can resolve

them by perfor...

Duration: 1 hour(s)

BMC Control-M Workload Automation 8.0: What’s New (WBT)

AUTO-WAWN-0800This course familiarizes Control-M operators, schedulers, and

administrators to the new features and functionality

available in BMC Control-M Workload Automation v8.0.

Participants are introduced to the new Control-M Workload

Automation interface, including changes in terminology,

changes in how job definition changes are processed,

modifications to the Control-M/Server and Control-M/Agent,

updates to the installation process, and changes to

Control-M in the z\OS platform. The upgrade process...

Duration: 2 hour(s)

BMC Control-M/Enterprise Manager 6.3: Using (WBT)

CTRL-MOPR-0630The BMC Control-M/Enterprise Manager 6.3: Using tutorial is

designed to provide Control-M Schedulers with the

knowledge and skills they require to navigate in a production

environment using the BMC Control-M/Enterprise Manager v.

6.3 user interface.

Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MSLS-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-WAWN-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CTRL-MOPR-0630.pdf


CONTROL M

BMC Control-M/Enterprise Manager 6.4: Administering

CTRL-MEMA-0640This course is designed for intermediate users who are

comfortable with the basics of the BMC Control-M/Enterprise

Manager product, but are ready to delve into advanced

product features and customization. Approximately six

months of experience using the product is assumed. Minor

emphasis is placed on running Control-M products on UNIX

platforms, but generally this course is applicable to both

UNIX and Microsoft Windows environments.

Duration: 5 day(s)

BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 2

CTRL-MSP2-0640This course is designed for IT professionals who are

responsible for using Control-M products to monitor and

manage a production environment, whose responsibilities

include creating job definitions.

The course covers product usage of Control-M/EM and

Control-M/Desktop. Control-M/EM is a monitoring and

management tool for the enterprise production environment.

It allows users to manage job processing across all platforms

supported by Control-M and Control-M agents. Much of the

course covers the ...

Duration: 3 day(s)

BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 3

CTRL-MSP3-0640This course is designed for Control-M users who have some

experience with the product, and particularly are familiar

with the process of creating basic job processing definitions

and monitoring the environment. The class is designed for

students who have completed the BMC Control-M/Enterprise

Manager 6.4: Scheduling – Part 2 class, who need more

advanced enterprise production management skills. The

topics go into greater depth in areas such as control

modules, AutoEdit variables, utilities, shou...

Duration: 2 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CTRL-MEMA-0640.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/CTRL-MSP2-0640.pdf





CONTROL M

BMC Control-M/Enterprise Manager 6.x: Scheduling - Part 1

(WBT)

CTRL-MSP1-0630The BMC Control-M/Enterprise Manager 6.x: Scheduling -

Part 1 tutorial is designed to provide Control-M Schedulers

with the knowledge and skills they require to navigate in a

production environment using the BMC Control-M/Enterprise

Manager v. 6.3 user interface, and to create and schedule

basic jobs using Control-M/Desktop.

Duration: 6 hour(s)

BMC Control-M/Enterprise Manager 7.0: Administering

AUTO-MEMA-0700This course provides instruction and hands-on practice in the

setup, administration, and customization options of BMC

Control-M/Enterprise Manager (Control-M/EM),

Control-M/Server, Control-M/Agent, Control-M Control

Modules, Control-M/Forecast, and BMC Batch Impact

Manager.

BMC Control-M/EM is a monitoring and management tool for

the enterprise batch scheduling environment. It allows users

to manage job processing across all platforms supported by

instances of Control-M/Server and Control-M/Ag...

Duration: 5 day(s)




7 Instructor-Led Classroom 18-Mar-13 BMC - Egham, UK

10 Instructor-Led Online 22-Apr-13 BMC - Online - AP



9 Instructor-Led Classroom 13-May-13 BMC - Paris, FR








http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MEMA-0700.pdf


CONTROL M

BMC Control-M/Enterprise Manager 7.0: Foundation (WBT)

AUTO-1EMF-0700This is an introductory course designed to teach basic

concepts of distributed Control-M, and to familiarize students

with the functionality of Control-M/Enterprise Manager and

the companion scheduling product, Control-M/Desktop.

The BMC Control-M/Enterprise Manager 7.0: Foundation

(WBT) teaches Control-M Schedulers and Batch Operators

how to navigate in a production environment using the

Control-M/Enterprise Manager user interface. The first two

modules teach the basic flow and functions of Co...

Duration: 6 hour(s)

BMC Control-M/Enterprise Manager 7.0: Scheduling

AUTO-2EMS-0700The BMC Control-M/Enterprise Manager 7.0: Scheduling

course provides IT professionals with the concepts and

hands-on experience of using distributed Control-M products

to monitor and manage their production environment. The

course covers features and functionality found in both the

Control-M/EM and Control-M/Desktop interfaces, including

the creation and managing of job processing definitions.

Following the completion of this BMC Control-M/Enterprise

Manager 7.0: Scheduling course, you will ha...

Duration: 5 day(s)





10 Instructor-Led Classroom 22-Apr-13 BMC - Paris, FR







http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-1EMF-0700.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-2EMS-0700.pdf


CONTROL M

BMC Control-M/Forecast (WBT)

AUTO-MFCT-0100The BMC Control-M/Forecast online course provides BMC

Control-M administrators and


install, configure, and start using

BMC Control-M/Forecast to display future job schedules, and

to analyze future batch flows of

selected jobs and business services using What-if scenarios.

Additionally, students will learn to generate reports based on

BMC Control-M/Forecast data.

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MFCT-0100.pdf


D&A

BMC Analytics for BSM 7.6.01: Administering (WBT)

RSMG-ABSM-7601The BMC Analytics for BSM 7.6.01: Administering online

course introduces students to the reporting capabilities of

BMC Analytics for BSM. The course focuses primarily on

giving students a basic understanding of the architecture,

concepts, configurations, and reporting functions.

Additionally, students will learn to create and customize

reports specific to their environment.

Duration: 3 hour(s)

BMC Analytics for Business Service Management 7.6.04: Using

(WBT)

SPPT-ABMU-0764The BMC Analytics for Business Service Management 7.6.04:

Using online course enables IT employees and managers to

execute, schedule, modify, and export various pre-existing

reports in BMC Analytics for BSM. The course also teaches

how to create new reports by using the SAP Business Objects

InfoView tool.

BMC Analytics for BSM brings siloed data together into a

business-intelligence solution that enables management to

make informed decisions based on real information and not

on assumptions. BMC...

Duration: 2 hour(s)

BMC Dashboards for BSM 2.x: Administering (WBT)

RSMG-DBBA-0200This course covers the need for and importance of the BMC

Dashboards for BSM product and its role in Business Service

Management (BSM) and IT management.

The primary topics of discussion include product

architecture, product installation, the role BMC Dashboards

for BSM plays in the enterprise, and the importance of

adequately planning for its installation. The two primary

dashboard consoles – the user console and the administrator

console – are also described.

Duration: 3 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ABSM-7601.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ABMU-0764.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-DBBA-0200.pdf


D&A

BMC Dashboards for BSM 7.6.03: Administering and Using (WBT)

SPPT-DBMA-0763This course covers the need for and importance of the BMC

Dashboards for BSM product and its role in Business Service

Management (BSM) and IT management. The primary topics

of discussion include product architecture, use of the

Administrator Console, and need for creating custom pods.

The course also helps you understand how you can use the

User Console to create and manage dashboards.

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-DBMA-0763.pdf


DISCOVERY

BMC Atrium CMDB 7.5: Administering - Part 1 (WBT)

RSMG-ACM1-0750The BMC Atrium CMDB 7.5: Administering – Part 1 course

identifies basic BMC Atrium CMDB functionality. Concepts

are taught through engaging activities and demonstrations. Duration: 6 hour(s)

BMC Atrium CMDB 7.5: Administering - Part 2

RSMG-ACM2-0750BMC Atrium CMDB 7.5: Administering – Part 2 extends the

concepts that were introduced in BMC Atrium CMDB 7.5:

Administering – Part 1. Students will learn how the Atrium

product enables the ITIL® Configuration Management

process to function at its optimum level. The course is

structured using a real-world case study that represents

typical issues Configuration Managers deal with as they

begin to implement the Configuration Management Process

using BMC Atrium. The course will take the student from...

Duration: 5 day(s)

BMC Atrium CMDB 7.5: Administering - Part 3

RSMG-ACM3-0750BMC Atrium CMDB 7.5: Administering - Part 3 covers many

advanced topics for the administration, implementation, and

configuration of the BMC Atrium CMDB. Topics include

modeling complex applications; extending the Common Data

Model (CDM); building data transfers in the Atrium

Integration Engine (AIE) using XML and CSV files as data

sources; configuring the CMDB to support Asset

Management; reconciling across multiple discovery datasets;

integrating the CMDB with Web Services; and working with

va...

Duration: 5 day(s)




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ACM1-0750.pdf








DISCOVERY

BMC Atrium CMDB 7.6.03: Administering - Part 1 (WBT)

RSMG-ACM1-0763This online course provides the basic fundamentals for using

the BMC Atrium CMDB 7.6.03 product.

BMC Atrium concepts, console features, and basic techniques

are taught using task demonstrations, and product

simulations. The self-paced module quizzes allow you to test

your skills along the way.

Duration: 6 hour(s)

BMC Atrium CMDB 7.6.03: What's New (WBT)

RSMG-ACMW-0763This online course provides BMC Atrium CMDB 7.5 users,

managers, administrators, and developers with an overview

of the new features and functionality of BMC Atrium CMDB

7.6.03.

Students are exposed to the enhanced Atrium Explorer

Interface; new deprecation model for backward compatibility

of CDM classes; automated row-level permissions on CIs and

relationships for groups; accurate software license

management; the performance enhancements in the

reconciliation of datasets; and the improved Nor...

Duration: 2 hour(s)

BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT)

RSMG-ACM1-0764This online course provides the fundamentals for using the

BMC Atrium CMDB 7.6.03 and 7.6.04 products.

BMC Atrium concepts, console features, and basic techniques

are taught using task demonstrations and product

simulations. The self-paced module quizzes allow you to test

your skills as the course progresses.

Duration: 6 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ACMW-0763.pdf





DISCOVERY

BMC Atrium CMDB 7.6.04: Administering - Part 2

RSMG-ACM2-0764This course is designed for administrators and users

responsible for administering or using the BMC Atrium CMDB

7.6.04 product.

Participants will learn how to: use the BMC Atrium CMDB

Core Console to manage everything from the Common Data

Model (including using the new deprecation utility);

deprecate classes and attributes; create CIs; customize CI

searches by using the new query builder; control access to

the CMDB by applying permissions to specific instances; use

the new Atrium Integrator fe...

Duration: 5 day(s)













10 Instructor-Led Classroom 13-May-13 BMC - Moscow, RU

12 Instructor-Led Classroom 13-May-13 BMC - Sydney, AU





15 Instructor-Led Classroom 03-Jun-13 BMC - McLean, VA





DISCOVERY

BMC Atrium CMDB 7.6.04: Administering - Part 3

RSMG-ACM3-0764This course covers advanced topics for the administration,

implementation, and configuration of the BMC Atrium CMDB.

Through a combination of experience, lecture, lab exercises,

interactive scenarios, and collaborative discussions, you will

learn to: model complex applications; extend the Common

Data Model (CDM); use the Pentaho Spoon graphical user

interface to build data transfer jobs with XML and CSV files

as data sources; debug data integration jobs in Spoon;

configure the CMDB to support As...

Duration: 5 day(s)








12 Instructor-Led Classroom 13-May-13 Materna - Dortmund, DE



10 Instructor-Led Classroom 03-Jun-13 BMC - Egham, UK

15 Instructor-Led Classroom 10-Jun-13 BMC - McLean, VA


BMC Atrium CMDB 8.0.00: What's New (WBT)

SPPT-ACMW-0800The BMC Atrium CMDB 8.0.00: What’s New course is

designed for CMDB administrators, configuration managers,

and application developers with previous BMC Atrium CMDB

7.6.04 education and experience. This self-paced course

introduces participants to the new features in BMC Atrium

CMDB 8.0.00.

The course is designed for individuals who have progressed

through the BMC Atrium CMDB 7.6.04 learning path and

want to learn how the new changes will impact the way they

perform key functions in the CMDB whe...

Duration: 2 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ACMW-0800.pdf


DISCOVERY

BMC Atrium Core CMDB 7.5: What's New (WBT)

RSMG-ACMW-0750This online course provides BMC Atrium CMDB 2.x managers,

administrators, and developers with an overview of the new

features and functionality of BMC Atrium CMDB 7.5. Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ACMW-0750.pdf


IDM

BMC Identity Management Suite 7.5: Core Components

BSMG-MSCC-0750This course encompasses the BMC Identity Management

Suite v7.5 core components: the Suite 7.5 interface, User

Administration Manager, Password Manager, and Compliance

Manager. In addition to gaining experience with the

installation and configuration of core components, you will

learn about Suite 7.5 architecture and the relationships

between various components.

Duration: 5 day(s)

BMC Identity Management: Administering - Part 1

BSMG-SBAS-0330This course provides instruction in the setup,

implementation, and customization options of the Enterprise

SecurityStation (ESS) graphical user interface (GUI). Duration: 4 day(s)

BMC Identity Management: Administering - Part 2

BSMG-SADV-0330This course provides instruction and hands-on practice in the

setup, implementation, and customization options of the

Enterprise SecurityStation (ESS) server, BMC Identity

Management Agents, and BMC Identity

Management/Password Manager. Recommended for exits

and pre/post scripts: UNIX Shell script programming,

Windows Batch programming, or TCL script programming.

Basic knowledge of the functioning of the Enterprise

SecurityStation (ESS) Console or Windows GUI is also

recommended.

Duration: 4 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/BSMG-MSCC-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/BSMG-SBAS-0330.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/BSMG-SADV-0330.pdf


ITIL

Airport Simulation - BSM International

ITIL-ASIM-0100Airport Simulation – BSM International is designed to provide

an understanding of

IT Service Management processes and functions. This

workshop uses simulation and experiential learning to give

the student a better understanding of the process

requirements that underpin a successful enterprise

management or business impact management

implementation. At the conclusion of the one-day training,

each student will have a better understanding of how the IT

Infrastructure Library (ITIL®) best practice...

Duration: 1 day(s)

IT Service Management Reflection Workshop

ITIL-3RWS-0100The ITSM Reflection Workshop is a one-day interactive

course facilitated by

BMC Educational Services instructors. Workshop participants

will be able to map their own environments to the principles

taught in the Airport Simulation - BSM International course.

At the end of the workshop, teams will have mapped a

maturity path for selected processes, people skills, and

applications, and will have created possible scenarios to

improve communication, cooperation, and unity between IT

and Businesses...

Duration: 1 day(s)

ITIL®: Service Design Lifecycle

ITIL-SDLC-0100The intermediate level ITIL®: Service Design Lifecycle

course offers the ability to specialize in the Service Design

stage of the ITIL Service Lifecycle. It covers an introduction

to the Service Lifecycle, the principles, processes, functions,

and activities within the Service Design stage of the ITIL

Service Lifecycle, along with technology and implementation

considerations. This lifecycle stage focuses on enabling

Service Delivery by designing services in-line with the

Service Strategy. An int...

Duration: 4 day(s)





http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-ASIM-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-3RWS-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-SDLC-0100.pdf


ITIL

ITIL®: Awareness (WBT)

ITIL-3FAW-0100This three-hour course introduces the IT Infrastructure

Library®

(ITIL®) and its proven processes for successfully managing

IT infrastructures. Participants gain awareness of ITIL

methodologies, concepts, and terminology and become

conversant in the business value of ITIL.ITIL® is a

Registered Trade Mark of the Cabinet Office

Duration: 3 hour(s)

ITIL®: Continual Service Improvement Lifecycle

ITIL-CSIL-0100The intermediate level ITIL®: Continual Service

Improvement Lifecycle course offers the ability to specialize

in the Continual Service Improvement stage of the ITIL

Service Lifecycle. It covers an introduction to the Service

Lifecycle, the principles, processes, functions and activities

within the Continual Service Improvement stage of the ITIL


considerations. This lifecycle stage focuses on enabling

service improvement through a contro...

Duration: 4 day(s)

ITIL®: Foundation (WBT)

ITL9321EThis 16.50-hour course introduces learners to the Lifecycle

of managing IT Services to deliver to business expectations.

It offers concrete foundation knowledge of the core

disciplines of ITIL®. Exclusive course features include the

scenario-based training approach, a Quick Reference Card,

and a First Aid Kit.

The simulation in the course allows participants to attend a

Virtual Training Conference at the majestic Royal Chao

Phraya Hotel in Bangkok. In this virtual atmosphere, learners

attend di...






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-3FAW-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-CSIL-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITL9321E.pdf


ITIL

ITIL®: Foundation and Examination

ITIL-3FEI-0100This course introduces the IT Infrastructure Library®

(ITIL®) and the concept of

IT Service Management (ITSM). It outlines the processes

required to deliver, measure, and improve IT services. This

course also provides a comprehensive look at the concepts

and terminology necessary for Foundation level

understanding of ITIL.

Note: The ILO version of this course (online) requires

participants who want to become

certified to take the ITIL® V3: Foundation and Examination

course through PSI, BMC...

Duration: 3 day(s)








ITIL®: Managing Across the Lifecycle

ITIL-3MAL-0100This intermediate-level course offers candidates the ability to

achieve the ITIL® Expert certification upon passing the ITIL:

Managing Across the Lifecycle exam. This certification

completes the ITIL Intermediate Lifecycle and Capability

streams by focusing on the ancillary knowledge required to

implement and manage the necessary skills associated with

the use of the lifecycle practices. Participants will learn to

implement, manage, and improve Service Management

according to ITIL guidelines. An...

Duration: 5 day(s)





http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-3FEI-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-3MAL-0100.pdf


ITIL

ITIL®: Operational Support and Analysis Capability

ITIL-OSAC-0100The intermediate level ITIL® Operational Support and

Analysis course offers a role-based hands-on experience and

in-depth coverage of the Operational Support and Analysis

cluster of processes and functions according to ITIL. An

interactive approach is used, combining lecture, discussion,

and exercises.

Note: Candidates are required to read the APMG Terms and

Conditions carefully before signing up for the class.

ITIL® is a Registered Trade Mark of the Cabinet Office.

Duration: 5 day(s)

ITIL®: Planning Protection and Optimization Capability

ITIL-PPOC-0100The intermediate level ITIL®: Planning, Protection and

Optimization course offers a role based hands-on experience

and in-depth coverage of the Planning, Protection, and

Optimization cluster of processes and functions according to

ITIL. An interactive approach is used combining lecture,

discussion, and exercises.


Conditions carefully before signing up for the class.ITIL® is

a Registered Trade Mark of the Cabinet Office.

Duration: 5 day(s)

ITIL®: Release, Control and Validation Capability

ITIL-RCVC-0100The intermediate level ITIL®: Release, Control and

Validation Capability course offers a role based hands-on

experience and in-depth coverage of the Release, Control,

and Validation cluster of processes and functions according

to ITIL. An interactive approach is used combining lecture,





Duration: 5 day(s)




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-OSAC-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-PPOC-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-RCVC-0100.pdf


ITIL

ITIL®: Service Offerings and Agreements Capability

ITIL-SOAC-0100The intermediate level ITIL®: Service Offerings and

Agreements Capability course offers a role based hands-on

experience and in-depth coverage of the Service Offerings

and Agreements cluster of processes and functions according

to ITIL. An interactive approach is used combining lecture,





Duration: 5 day(s)

ITIL®: Service Operation Lifecycle

ITIL-SOLC-0100The intermediate level ITIL®: Service Operation Lifecycle

course offers the ability to specialize in the Service Operation


to the Service Lifecycle, the principles, processes, functions

and activities within the Service Operation stage of the ITIL


considerations. This lifecycle stage focuses on organizing and

maintaining the day-to-day Service Operation. An interactive

appro...

Duration: 4 day(s)

ITIL®: Service Strategy Lifecycle

ITIL-SSLC-0100The intermediate level ITIL®: Service Strategy Lifecycle

course offers the ability to specialize in the Service Strategy


to the Service Lifecycle, the principles, processes, functions

and activities within the Service Strategy stage of the ITIL


considerations. This lifecycle stage focuses on the value of IT

services and how to achieve alignment with business goals.

An intera...

Duration: 4 day(s)




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-SOAC-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-SOLC-0100.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-SSLC-0100.pdf


ITIL

ITIL®: Service Transition Lifecycle

ITIL-STLC-0100The intermediate level ITIL®: Service Transition Lifecycle

course offers the ability to specialize in the Service

Transition stage of the ITIL Service Lifecycle. It covers an

introduction to the Service Lifecycle, the principles,

processes, functions, and activities within the Service

Transition stage of the ITIL Service Lifecycle, along with

technology and implementation considerations. This lifecycle

stage focuses on putting services into operation without

disruption to the business. An intera...

Duration: 4 day(s)




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ITIL-STLC-0100.pdf


Other

BMC IT Business Management 7.6.04: Overview (WBT)

SPPT-ITBO-0764This web based training provides administrators and their

managers with the information needed to use BMC IT

Business Management 7.6.04 to implement and deliver

service cost management, demand management, resource

management, supplier management, and financial planning

and budgeting.

Duration: 3 hour(s)

BMC Mainview For DB2 (WBT)

AUTO-MVFD-1010The BMC MainView for DB2 online course provides systems

programmers and database administrators with an overview

of how to access and utilize DB2 system and application

performance monitoring and analysis functions within BMC

MainView for DB2.

Duration: 1 hour(s)

BMC Mainview for IMS (WBT)

AUTO-MVIM-0460The BMC MainView for IMS online course provides systems

programmers and database administrators with an overview

of how to navigate within MainView for IMS to access and

utilize system and application performance monitoring within

BMC MainView for IMS.

Duration: 1 hour(s)

BMC Mainview for Websphere Application Server (WBT)

AUTO-MWAS-0310The BMC MainView for WebSphere Application Server online

course provides administrators with an overview of how to

access and utilize system and application performance

monitoring and analysis functions within BMC MainView for

WebSphere Application Server.

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ITBO-0764.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MVFD-1010.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MVIM-0460.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-MWAS-0310.pdf


Other

BMC Network Automation 8.1: Foundation

AUTO-BNAF-0810The BMC Network Automation 8.1: Foundation course

presents information on how to use

BMC Network Automation 8.1 to administer networks on a

day-to-day basis. This course provides extensive hands-on

exercises with the software user interface and covers all

major aspects of using the software.

The BMC Network Automation 8.1: Foundation course also

presents information on installing and configuring the

Microsoft Windows version of the software, integrating the

software with

third-party softwa...

Duration: 3 day(s)









http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/AUTO-BNAF-0810.pdf


PPM

BMC Event Manager 7.x: Administering

RSMG-BEMG-0720To get the most value from Business Service Management

(BSM), you need to get the most value from BMC Event

Manager. This course teaches the basic concepts of BMC

Event Manager and covers product installation,

administration, configuration, event collectors and groups,

policies, rule writing, class definitions, command line

interface (CLI), and event management. Hands-on labs allow

the participants to experience and experiment with the

concepts presented in the class.

This course is targeted ...

Duration: 5 day(s)

BMC Performance Manager Console 7.8: Administering - Part 1

IFMG-BAP1-0780This course is the 'flagship' for all BMC Performance Manager

Infrastructure Solution

courses. It is designed for administrators beginning to work

with the product and teaches

you how to implement and manage the BMC Performance

Manager for Servers and BMC

Performance Manager for Console products.

In this course, you will learn the architecture and the core

concepts of the BMC

Performance Manager Infrastructure Solution software. The

course includes instruction on

key areas of the software,...

Duration: 5 day(s)


10 Instructor-Led Classroom 08-Apr-13 ITConcepts - Bonn, DE




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-BEMG-0720.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-BAP1-0780.pdf


PPM

BMC Performance Manager Portal 2.x: Administering and

Developing

IFMG-PMAD-0260This intense boot-camp style course focuses on installation,

configuration, management, and development for the BMC

Performance Manager Portal version 2.5. Familiarity with

distributed systems environments, Knowledge of Windows

2003 Server, Microsoft Web Server config. and use of Web

Browsers, Basic Knowledge using the PATROL Classic Console

(Required SDK Develop. module) & basic scripting

experience is helpful.

Duration: 5 day(s)

BMC Performance Manager Solutions Overview (WBT)

IFMG-BSP1-0210This web-based course is designed to teach basic concepts

and familiarize the student with the BMC Performance

Manager products. This course will introduce the

architecture, solution set, and top features of both BMC

Performance Manager Portal and BMC Performance Manager

Console solutions.

Duration: 3 hour(s)

BMC ProactiveNet Performance Management 8.0: Administering

IFMG-PPM1-0800In this five-day workshop, participants gain competency in

using BMC ProactiveNet Performance Management 8.0 and

performing their daily administrative tasks. The key topics

are presented through discussion, demonstrations, and lab

exercises based on User Console, Administration Console,

Event Administration, Analytics, Monitors, and Adapters. In

addition, the course highlights the new enhancements and

revisions made to the product, and how the changes may

impact the user environment. The course ...

Duration: 5 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-PMAD-0260.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-BSP1-0210.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/IFMG-PPM1-0800.pdf


PPM

BMC ProactiveNet Performance Management 8.5 for Operators

(WBT)

ASSR-PPMO-0850This online course explains the BMC ProactiveNet

Performance Management 8.5 architecture, terminology,

concepts, and procedures that will help learners use the BMC

ProactiveNet Operations Console.

This course is designed for BMC ProactiveNet Performance

Management 8.5 Operators and introduces the important

functions and capabilities of the Operations Console. The

course includes several demonstrations that will help you

understand and perform various BMC ProactiveNet

Operations Console tasks su...

Duration: 5 hour(s)

BMC ProactiveNet Performance Management 8.5: Administering -

Part 1

IFMG-PPM1-0850In this five-day workshop, participants will gain competency

in performing BMC ProactiveNet Performance Management

8.5 administrative tasks.

The key topics are presented through discussion,

demonstrations, and lab exercises based on BMC

Performance Manager Console (PATROL), Operations

Console, Administration Console, Event Administration,

Analytics, Monitors, and Adapters. In addition, the course

highlights the new enhancements and revisions made to the

product and how the changes may impact ...

Duration: 5 day(s)


5 Instructor-Led Classroom 11-Mar-13 BMC - Shanghai, CN



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-PPMO-0850.pdf





PPM

BMC ProactiveNet Performance Management 8.5: Administering -

Part 2

IFMG-PPM2-0850In this five-day workshop, participants will gain competency

in performing event and service management tasks in BMC

ProactiveNet Performance Management 8.5.

The key topics are presented through discussion,

demonstrations, and lab exercises, based on Knowledge Base

Management, Collectors, Event Adapters, Event Management

Policies, Event Rules, creating service models in BMC

ProactiveNet Administration Console, and the Impact Model

Designer in BMC Atrium Configuration Management Database

(CMDB...

Duration: 5 day(s)


5 Instructor-Led Classroom 20-Mar-13 Billing - EMEA - DACH - Zurich Area





10 Instructor-Led Classroom 22-Apr-13 ITConcepts - Bonn, DE




12 Instructor-Led Classroom 03-Jun-13 BMC - Melbourne, AU

12 Instructor-Led Classroom 03-Jun-13 BMC - Sydney, AU


BMC ProactiveNet Performance Management 8.6: What's New

(WBT)

ASSR-PMWN-0860This online course familiarizes learners with the new features

of BMC ProactiveNet Performance Management 8.6. This

course also reviews the key attributes of VMware

environment monitoring with PATROL for Virtual Server

Knowledge Module (KM), and provides an overview of the

new Instance to Device Mapping feature that leverages

PATROL for Virtual Servers KM monitoring data. Learners will

develop skills in installing BMC ProactiveNet Performance

Management 8.6 with Oracle, Dynamic Collection Host (...

Duration: 4 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-PMWN-0860.pdf


PPM

BMC ProactiveNet Performance Management 9.0: What's New

(WBT)

ASSR-PMWN-0900The BMC ProactiveNet Performance Management 9.0: What’s

New course familiarizes learners with the new features in

BMC ProactiveNet Performance Management 9.0. This course

presents information on what’s new in the latest BMC

ProactiveNet Performance Management release with respect

to installation and platform support, enhancements in

product features, product functionality, integrations, and

upgrade considerations.

This interactive Web-based training includes demonstrations,

simulations, and kno...

Duration: 4 hour(s)

BMC Service Impact Manager 7.x: Administering

RSMG-SIMG-0720Imagine you have several technical problems that need to be

resolved. How will you decide which problem to resolve first?

BMC Service Impact Manager helps your customers to

identify, prioritize, and resolve technical problems in their

organizations, based on impact to their business.

Duration: 3 day(s)

BMC Transaction Management Application Response Time: Product

Administration and Development with TM-ART Workbench

ASSR-TMTW-0100This course provides in-depth instruction at using the TMART

Workbench development tools to create monitor scripts that

can be loaded in the TMART monitoring environment to

measure user response time using Execution Server remote

points of presence (robots). BMC Transaction Management

Application Response Time, TM-ART, measures end-user

experiences by simulating an end-users actions based on a

script recorded and modified using the Workbench tools

which is loaded into the Central server and sche...

Duration: 5 day(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-PMWN-0900.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SIMG-0720.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ASSR-TMTW-0100.pdf


REMEDY

AlarmPoint Advanced

ALM-5-09This course is offered to build upon knowledge gained in the

base AlarmPoint Administrator Course. The focus of this

course is to educate students in more advanced topics

around installation, configuration and customization and

extension of the AlarmPoint product. The training exercises

focus on building a complete solution with the available

AlarmPoint toolkits, including custom integrations, web page

development, web services, and data synchronization.

Duration: 5 day(s)

BMC Certified Professional: BMC Remedy IT Service Management

7.6.04 Online Assessment

SPPT-CERT-SS76-PAThe BMC Certified Professional: BMC Remedy IT Service

Management 7.6.04 Online Assessment is a prerequisite to

taking the BMC Certified Professional: BMC Remedy IT

Service Management 7.6.04 Practical Exam, and is the first

step to obtaining BMC Certified Professional for BMC Remedy

IT Service Management certification. The certification online

assessment ensures that participants have the knowledge

necessary to attend the practical exam.

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/ALM-5-09.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-CERT-SS76-PA.pdf


REMEDY

BMC Certified Professional: BMC Remedy IT Service Management

7.6.04 Practical Exam

SPPT-CERT-SS76-PPCompanies implementing BMC Remedy IT Service

Management realize full value only when their solution is

effectively implemented. To ensure implementations are

performed to best practice standards, BMC Software

maintains a technical certification program.

The BMC Certified Professional for BMC Remedy IT Service

Management practical exam will validate the technical

competencies and implementation methods needed to

successfully implement out-of-the-box (OOTB) baseline

functionality for BMC Remedy ...

Duration: 5 day(s)






16 Instructor-Led Classroom 06-May-13 BMC - McLean, VA

10 Instructor-Led Classroom 13-May-13 VVL Systems & Consulting - Columbia, MD



10 Instructor-Led Classroom 10-Jun-13 BMC - Pune, IN

BMC Remedy AR System 7.5: Developer - Part 1 (WBT)

RSMG-ARD1-0750In this course, you will learn a best practices development

process for building diverse and robust AR System

applications, from requirements analysis and planning to

system rollout. This course focuses on learning how to

effectively gather application requirements and how to

design, develop, and implement an AR System application to

meet those requirements. These principles are applied and

reinforced through the use of a case study.

Duration: 6 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-CERT-SS76-PP.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ARD1-0750.pdf


REMEDY

BMC Remedy AR System 7.5: Developer - Part 2

RSMG-ARD2-0750In this course, you will learn how to build advanced

application features in BMC Remedy AR System 7.5. Through

a combination of lecture and lab exercises, interactive

scenarios, and collaborative discussions, you will learn how

to create a deployable application, build advanced

functionality within that deployable application, and

customize it for the Web. You will also learn about several

new features such as Formatted Tooltips, Cell-Based Tables,

Working Lists, and Data Visualization fields.

...

Duration: 5 day(s)

BMC Remedy AR System 7.5: Developer Certification

RSMG-ARD3-0750In this 5-day session your AR System 7.5 knowledge is

tested and your ability to build an effective and efficient AR

System application, based on supplied requirements, is

validated. The skills tested are taught in the prerequisite AR

System 7.5 courses. However, knowledge gained from the

perquisite courses should be combined with relevant field

experience before an individual attempts the examination.

Duration: 5 day(s)

BMC Remedy AR System 7.5: Foundation - Part 1 (WBT)

RSMG-ARF1-0750In this highly interactive Web-based training, participants

learn foundation concepts necessary to administer AR

System 7.5. This course introduces AR System architecture,

concepts, and terminology. Participants learn how to

navigate BMC Remedy User and BMC Remedy Developer

Studio in order to perform administrative tasks.Note:

Successful completion of this course is a prerequisite for the

BMC Remedy AR System 7.x: Foundation – Part 2 course.

Duration: 6 hour(s)









http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ARF1-0750.pdf


REMEDY

BMC Remedy AR System 7.5: Foundation - Part 2

RSMG-ARF2-0750In this course, participants learn how to administer and build

applications in AR System 7.5. Through a combination of

lecture and lab exercises, participants learn how to perform

the tasks of an AR System Administrator, from managing

user access to maintaining an application, and how to

develop and customize basic AR System objects.

The first module of this course consists of an intensive lab

exercise that provides an opportunity for participants to

demonstrate their proficiency in the knowl...

Duration: 5 day(s)

BMC Remedy AR System 7.5: Foundation - Part 2: Post Course

Supplement (WBT)

RSMG-ARFS-0750This supplement serves as a reference for those who have

completed the BMC Remedy AR System 7.5: Foundation –

Part 2 course by providing recorded steps of the key

demonstrations shown in class.

Note: This product is not a standalone offering. It is included

in the price of, and offered exclusively with, the BMC

Remedy AR System 7.5: Foundation – Part 2 course.

Duration: 4 hour(s)

BMC Remedy AR System 7.5: What's New (ILT)

RSMG-ARWI-0750This course introduces you to the new features and

functionality of BMC Remedy AR System 7.5 through a

combination of lecture and lab. The labs allow you to work in

an

AR System 7.5 environment and give you hands-on practice

building and testing the new features in this release.

Duration: 3 day(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ARFS-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ARWI-0750.pdf


REMEDY

BMC Remedy AR System 7.5: What's New (ODL)

RSMG-ARWN-0750This course introduces you to the new features and

functionality of BMC Remedy AR System 7.5 through a

combination of engaging Web-based content and access to a

remote lab. The remote lab allows you to work in a real AR

System 7.5 environment and gives you hands-on experience


ALERT: From the date of registration confirmation, you have

90 days of access to the core educational content, and 5

consecutive days of your choosing to access the re...


BMC Remedy AR System 7.6.03: What's New (ODL)


functionality of BMC Remedy AR System 7.6.03 through a



System 7.6.03 environment and gives you hands-on

experience building and testing the new features in this

release.

ALERT: Please do not register for this course if you do not

have prior experience working with BMC Remedy AR System

7.5.

ALERT: From the date of registration co...


BMC Remedy AR System 7.6.04: Developer - Part 1 (WBT)

SPPT-ARD1-0764In this course, you will learn a best practices development

process for building diverse and robust AR System

applications, from requirements analysis and planning to

system rollout. This course focuses on learning how to

effectively gather application requirements and how to

design, develop, and implement an AR System application to

meet those requirements. These principles are applied and

reinforced through the use of a case study.

Duration: 6 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ARWN-0750.pdf






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ARD1-0764.pdf


REMEDY

BMC Remedy AR System 7.6.04: Developer - Part 2

SPPT-ARD2-0764In this course, you will learn how to build advanced

application features in

BMC Remedy AR System 7.6.04. Through a combination of

lecture and lab exercises, interactive scenarios, and

collaborative discussions, you will learn how to create a

deployable application, build advanced functionality within

that deployable application, and customize it for the Web.

You will also learn about several new features such as Inline

Forms, Skins, Floating Panels, Context Menu for Tables, and

Rich-text form...

Duration: 5 day(s)







BMC Remedy AR System 7.6.04: Developer Certification

SPPT-ARD3-0764In this five-day session, your AR System 7.6.04 knowledge is

tested and your ability to build an effective and efficient AR

System application, based on supplied requirements, is

validated. The skills tested are taught in the prerequisite AR

System 7.6.04 courses. However, knowledge gained from

the perquisite courses should be combined with relevant field

experience before an individual attempts the examination.

Duration: 5 day(s)


13 Instructor-Led Classroom 11-Mar-13 BMC - McLean, VA








REMEDY

BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL)

RSMG-ARF1-0764In this highly interactive On Demand Learning (ODL) course,

participants learn foundation concepts necessary to

administer and develop applications in BMC Remedy AR

System 7.6.04. This course introduces AR System

architecture, concepts, and terminology. Participants learn

how to navigate BMC Remedy User, BMC Remedy Mid Tier,

and BMC Remedy Developer Studio in order to perform

various tasks. In addition to the online course content,

participants also are given access to a remote lab

environment. ...


BMC Remedy AR System 7.6.04: Foundation - Part 2

RSMG-ARF2-0764In this course, you learn how to administer and build

applications in AR System 7.6.04. Through a combination of

lecture and lab exercises, you learn how to perform the tasks

of an AR System Administrator, from managing user access

to maintaining an application. In addition, you learn how to

develop and customize basic AR System objects.

The first module of this course consists of a quiz that

provides an opportunity

for you to demonstrate your proficiency of the knowledge

and skills learne...

Duration: 5 day(s)








7 Instructor-Led Classroom 06-May-13 Blue Turtle Technologies - Cape Town, ZA




10 Instructor-Led Classroom 27-May-13 BMC - Moscow, RU










REMEDY

BMC Remedy AR System 7.6.04: What's New (ODL)


functionality of BMC Remedy AR System 7.6.04 through a



System 7.6.04 environment and gives you hands-on

experience building and testing the new features in this

release.

From point of registration confirmation, you have 90 days of

access to the educational content, and 5 consecutive days of

access to the remote lab environment. D...


BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)

SPPT-ARF1-0800In this highly interactive On Demand Learning (ODL) course,

participants learn concepts that will build the foundation

necessary to develop and administer applications in BMC

Remedy AR System 8.0. This course introduces AR System

architecture, terminology, and base concepts and functions.

Participants learn how to navigate BMC Remedy Mid Tier and

BMC Remedy Developer Studio in order to perform various

tasks and how to apply these concepts in their own

environments. In addition to the online cour...

Duration: 2 day(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ARF1-0800.pdf


REMEDY

BMC Remedy AR System 8.0: Foundation – Part 2

SPPT-ARF2-0800In this instructor led course, you learn how to administer

and build applications in AR System 8.0. Through a

combination of lecture and hands-on lab exercises, you learn

how to perform the tasks of an AR System administrator,

from managing user access to maintaining an application. In

addition, you learn how to develop and customize basic AR

System objects.

After a review of the knowledge and skills learned in the BMC

Remedy AR System 8.0: Foundation – Part 1 on demand

learning course, you w...

Duration: 5 day(s)




5 Instructor-Led Classroom 18-Mar-13 Materna - Munchen, DE



9 Instructor-Led Classroom 01-Apr-13 BMC - Tokyo, JP



12 Instructor-Led Classroom 22-Apr-13 Materna - Dortmund, DE


10 Instructor-Led Classroom 22-Apr-13 BMC - Paris, FR


12 Instructor-Led Classroom 13-May-13 BMC - Sydney, AU





10 Instructor-Led Classroom 03-Jun-13 BMC - Singapore, SG

12 Instructor-Led Classroom 03-Jun-13 Materna - Dortmund, DE




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ARF2-0800.pdf


REMEDY

BMC Remedy AR System 8.0: What's New (WBT)

SPPT-ARWN-0800This course introduces students to the new features and

functionality of

BMC Remedy AR System 8.0 through a combination of

engaging Web-based content and real-time simulations.

The simulations allow students to work in a real AR System

8.0 environment and provide hands-on experience in


Duration: 3 hour(s)

BMC Remedy Asset Management 7.5: Using (WBT)

RSMG-AMUS-0750In this online course, students are introduced to the

functionality of BMC Remedy Asset Management 7.5.

Students learn how to perform various tasks from the

perspectives of a configuration administrator, contract

manager, software asset manager, approver, and purchasing

manager.

Duration: 3 hour(s)

BMC Remedy Asset Management 7.6.04: Using (WBT)


functionality of BMC Remedy Asset Management 7.6.04.




agent.

Duration: 4 hour(s)







manager.

Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ARWN-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-AMUS-0750.pdf








REMEDY


SPPT-AMUS-0800In this online course, students are introduced to the





agent.

Duration: 5 hour(s)

BMC Remedy Change Management 7.5: Using (WBT)

RSMG-CMUS-0750In this online course, students are introduced to the

functionality of BMC Remedy Change Management 7.5,

including the Release Management module. Students learn

how to perform various tasks from these roles: requester,

change coordinator, specialist (including change assignees

and change or task implementers), change manager, release

coordinator, and approvers.

Duration: 3 hour(s)

BMC Remedy Change Management 7.6.04: Using (WBT)


functionality of BMC Remedy Change Management 7.6.04,



change coordinator, change or task implementer, change

manager, release coordinator, and approver.Preview

Duration: 4 hour(s)






change coordinator, change or task implementers, change

manager, release coordinator, and approvers.

Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-AMUS-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-CMUS-0750.pdf








REMEDY

BMC Remedy Change Management 7.x: Using (WBT)


functionality of BMC Remedy Change Management 7.x.

Students learn how to perform various tasks from three user

roles: requester, support staff, change manager, change

assignee and task implementer. User knowledge of the

Microsoft Windows graphical user interface (GUI) is

recommended.

Duration: 3 hour(s)


SPPT-CMUS-0800In this online course, students are introduced to the




change coordinator, change or task implementer, change

manager, release coordinator, and approver.

Duration: 4 hour(s)

BMC Remedy IT Service Management 7.5: Administering - Part 1

(WBT)

RSMG-ITA1-0750This online course provides BMC Remedy IT Service

Management (ITSM) 7.5.x and 7.6 application

administrators, developers and consultants with an

introduction to ITSM 7.5.x and 7.6 application

administration, and introduces the architecture and common

configuration elements of the ITSM 7.5.x and 7.6

applications. It provides the concepts and skills needed to

incorporate best practices when configuring and

administering ITSM applications.

This course is a prerequisite to all other ITSM 7.5.x app...

Duration: 4 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-CMUS-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ITA1-0750.pdf


REMEDY

BMC Remedy IT Service Management 7.5: Administering - Part 2

RSMG-ITA2-0750This course provides BMC Remedy IT Service Management

(ITSM) 7.5.x and 7.6 administrators with the concepts and

hands-on experience to incorporate best practices when

administering the ITSM 7.5.x and 7.6, applications, including

BMC Remedy Service Desk (Incident Management and

Problem Management), BMC Remedy Change Management

(including the Release Management module), BMC Remedy

Asset Management, and related subsystems and modules.

Using a workshop environment, group discussions, and

scenario-...

Duration: 5 day(s)

BMC Remedy IT Service Management 7.5: What's New (WBT)

RSMG-SMWN-0750This online course provides ITSM 7.0.x users, managers,

administrators, and developers with an overview of the new

features and functionality of BMC Remedy ITSM 7.5. Duration: 4 hour(s)

BMC Remedy IT Service Management 7.6.03: What's New for

Users (WBT)

RSMG-ITWN-0763This online course uses a set of short tutorials to provide

BMC Remedy ITSM 7.6.00

users and managers with an overview of the new features

and functionality of

BMC Remedy ITSM 7.6.03.

Students are exposed to the new features and functionality

for using the IT Home page, Service Desk, Change

Management, and Asset Management.

The course is designed for support staff members and other

users of the BMC Remedy ITSM applications, who have made

the journey through any of the BMC Remedy ITSM 7.6....

Duration: 2 hour(s)






http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SMWN-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ITWN-0763.pdf


REMEDY

BMC Remedy IT Service Management 7.6.04: Administering - Part

1 (WBT)

RSMG-ITA1-0764This online course provides BMC Remedy IT Service

Management 7.6.04 application administrators, developers,

and consultants with an introduction to ITSM application


configuration elements of the BMC Remedy ITSM

applications, including BMC Remedy Service Desk, BMC

Remedy Change Management, and BMC Remedy Asset

Management. The course provides BMC Remedy ITSM

administrators with the concepts and skills needed to

incorporate best practices w...

Duration: 4 hour(s)

BMC Remedy IT Service Management 7.6.04: Administering - Part

2

RSMG-ITA2-0764This course provides BMC Remedy IT Service Management

7.6.04 application administrators with the concepts and


administering the BMC Remedy IT Service Management

7.6.04 applications, specifically BMC Remedy Service Desk

(Incident Management and Problem Management), BMC

Remedy Change Management (including the Release

Management module), BMC Remedy Asset Management, and

related subsystems and modules. Using a workshop

environment, group discuss...

Duration: 5 day(s)


12 Instructor-Led Online BMC - Online - Americas


6 Instructor-Led Classroom 11-Mar-13 BMC - Tokyo, JP


12 Instructor-Led Classroom 18-Mar-13 BMC - McLean, VA







10 Instructor-Led Classroom 22-Apr-13 BMC - Moscow, RU










REMEDY

BMC Remedy IT Service Management 7.6.04: What's New for

Users (WBT)

RSMG-ITWN-0764This online course uses a set of short tutorials to provide

BMC Remedy IT Service Management (ITSM) 7.6.00 users

and managers with an overview of the new features and

functionality of BMC Remedy ITSM 7.6.04.

Students are exposed to the new features and functionality

for using the IT Home page, BMC Remedy Service Desk, BMC

Remedy Change Management, and BMC Remedy Asset

Management.

The course is designed for support staff members and other

users of the BMC Remedy ITSM applications, who have

mad...

Duration: 2 hour(s)

BMC Remedy IT Service Management 7.6: What's New (WBT)

RSMG-SMWN-0760This online course provides ITSM 7.0.x/7.1.x users,

managers, administrators, and developers with an overview

of the new features and functionality of BMC Remedy ITSM

7.6. Features and functionality introduced with ITSM 7.5 are

included.

Duration: 5 hour(s)

BMC Remedy IT Service Management 7.x: Application

Administering Essentials (WBT)

RSMG-ISMA-0700This online course provides ITSM application administrators,

developers and consultants with an introduction to ITSM 7.x

application administration. This course is a prerequisite to all

of the ITSM 7.x application administration courses. ITSM

Essentials describes the architecture, administration best

practices, and common configuration elements of the BMC

Remedy ITSM 7.x applications.

Duration: 3 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ITWN-0764.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SMWN-0760.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ISMA-0700.pdf


REMEDY

BMC Remedy IT Service Management 8.0: Administering – Part 1

(WBT)

SPPT-ITA1-0800This online course provides BMC Remedy IT Service

Management 8.0 application administrators, developers, and

consultants with an introduction to ITSM application


configuration elements of the BMC Remedy ITSM

applications, including BMC Service Desk, BMC Change

Management, and BMC Asset Management. The course

provides BMC Remedy ITSM administrators with the concepts

and skills needed to incorporate best practices when

configuring and admi...

Duration: 4 hour(s)

BMC Remedy IT Service Management 8.0: What’s New for

Administrators (WBT)

SPPT-ITWA-0800The BMC Remedy IT Service Management 8.0: What’s New

for Administrators online course is designed for ITSM

application administrators with previous BMC Remedy IT

Service Management 7.6.04 education and experience. This

self-paced course introduces participants to the new features

in ITSM 8.0, using examples and quizzes to ensure

experienced 7.6.04 users gain the knowledge necessary for

8.0 proficiency.

All participants are encouraged to take the optional

examination included with this course. T...

Duration: 1 hour(s)

BMC Remedy IT Service Management 8.0: What's New For Users

(WBT)

SPPT-ITWN-0800The BMC Remedy IT Service Management 8.0: What’s New

for Users online course is designed for ITSM users and

managers with previous BMC Remedy IT Service

Management 7.6.04 education and experience. This

self-paced course introduces participants to the new features

in ITSM 8.0 that are relevant to a user. The course includes

8.0 examples and quizzes to ensure experienced 7.6.04

users gain the knowledge necessary for 8.0 proficiency.

Duration: 1 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ITA1-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ITWA-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ITWN-0800.pdf


REMEDY

BMC Remedy Knowledge Management 7.6.03: Using (WBT)

RSMG-RKMU-0763Knowledge management is fundamental to a successful

organization. The objective of knowledge management is to

increase the ability to resolve issues quickly, accurately, and

consistently. In this online course, students will learn vital

knowledge management concepts, knowledge management

best practices, and how to successfully implement these best

practices using the BMC Remedy Knowledge Management

7.6.03 application within their organizations.

BMC Remedy Knowledge Management 7.6.03 provides a...

Duration: 2 hour(s)

BMC Remedy Knowledge Management 7.6.04: Administering

RSMG-RKMA-0764Knowledge management is fundamental to a successful

organization. The objective of knowledge management is to

increase the ability to resolve issues quickly, accurately, and

consistently. In this course, students will learn to perform

vital configurations and tasks as administrators of the BMC

Remedy Knowledge Management 7.6.04 application.

BMC Remedy Knowledge Management 7.6.04 provides

advanced knowledge management for extending the

effectiveness and value of BMC Remedy IT Service

Management...

Duration: 2 day(s)





BMC Remedy Knowledge Management 7.6.04: Using (WBT)

SPPT-RKMU-0764Knowledge management is fundamental to a successful

organization. Proper knowledge management increases the

ability to resolve issues quickly, accurately, and consistently.

In this online course, students will learn vital knowledge

management concepts, knowledge management best

practices, and how to successfully implement these best

practices using the BMC Remedy Knowledge Management

7.6.04 application within their organizations.

BMC Remedy Knowledge Management 7.6.04 provides

advanced knowled...

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-RKMU-0763.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-RKMA-0764.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-RKMU-0764.pdf


REMEDY

BMC Remedy Knowledge Management 8.0: Using (WBT)

SPPT-RKMU-0800The BMC Remedy Knowledge Management 8.0 solution

provides advanced knowledge management for extending

the effectiveness and value of BMC Remedy IT Service

Management applications, primarily BMC Remedy Incident

Management and BMC Remedy Problem Management.

The BMC Remedy Knowledge Management 8.0: Using course

is fundamental for proper knowledge management. In this

course, participants will learn vital knowledge management

concepts and knowledge management best practices that will

enable them to ...

Duration: 2 hour(s)

BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT)

RSMG-ROD1-1101The BMC Remedy OnDemand 2011.01: Using for Support

Staff online course equips participants with the knowledge

and skills necessary to successfully use the following

BMC Remedy OnDemand applications from the support staff

perspective:

• BMC Remedy Incident

• BMC Remedy Problem Management

• BMC Remedy Change Management

This education offers 24-hour access to task demonstrations,

interactive product simulations, and the ability for

participants to test their skills along the way.

ITIL® is ...

Duration: 2 hour(s)

BMC Remedy OnDemand 2012.01: Using for Support Staff (WBT)

SPPT-ROD1-1201The BMC Remedy OnDemand 2012.01: Using for Support

Staff online course equips participants with the knowledge

and skills necessary to successfully use the following

BMC Remedy OnDemand applications, from the support staff

perspective:

BMC Remedy Incident Management

BMC Remedy Problem Management

BMC Remedy Change Management

BMC Remedy Asset Management

Duration: 2 hour(s)




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-RKMU-0800.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-ROD1-1101.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-ROD1-1201.pdf


REMEDY

BMC Remedy Service Desk 7.5: Using Incident Management

(WBT)

RSMG-IMUS-0750In this online course, students are introduced to the

functionality of BMC Remedy Incident Management 7.5.

Students learn how to perform various tasks from three user

roles: requester, support staff, and incident manager.

Duration: 3 hour(s)

BMC Remedy Service Desk 7.5: Using Problem Management

(WBT)

RSMG-PMUS-0750This online course provides problem support staff with the

information needed to use BMC Remedy Problem

Management 7.5 to create and process problem

investigations, known errors, and solutions.

Duration: 3 hour(s)

BMC Remedy Service Desk 7.6.03: Using (WBT)

RSMG-SDIP-0763This online course provides service desk support staff

(service desk analysts, problem coordinators, and

specialists) and support staff managers (group coordinators)

with the information needed to use BMC Remedy Service

Desk 7.6.03 (BMC Remedy Incident Management and BMC

Remedy Problem Management) to create and process

incident requests, problem investigations, known errors

records, and solution database entries.

Duration: 5 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-IMUS-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-PMUS-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SDIP-0763.pdf


REMEDY

BMC Remedy Service Desk 7.6.04: Using (WBT)





Desk 7.6.04 (BMC Remedy Incident Management and BMC


incident requests, problem investigations, known errors

records, and solution database entries.

Duration: 5 hour(s)

BMC Remedy Service Desk 7.6: Using (WBT)





Desk 7.6 (BMC Remedy Incident Management and BMC


incident requests, problem investigations, known errors, and

solutions.

Duration: 4 hour(s)

BMC Remedy Service Desk 8.0: Using (WBT)

SPPT-SDIP-0800The BMC Remedy Service Desk 8.0: Using online course

provides service desk support staff (service desk analysts,

problem coordinators, and specialists) and support staff

managers

(group coordinators) with the information needed to use BMC

Remedy Incident Management and BMC Remedy Problem

Management applications to create and process incident

requests, problem investigations, known errors records, and

solution database entries. This highly interactive course

includes v8.0 examples, application ...

Duration: 5 hour(s)









http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/SPPT-SDIP-0800.pdf


REMEDY

BMC Service Request Management 7.6: Administering and

Configuring

RSMG-SRMA-0760This instructor led course provides BMC Service Request

Management (SRM) administrators, Service Catalog

Managers, Business Relationship Managers, and developers

with the concepts and hands-on experience to incorporate

best practices when administering and configuring the BMC

Service Request Management solution. Using a workshop

environment, group discussions, and scenario-based guided

lab exercises, participants analyze, determine, and perform

the necessary steps to administer, configure, and i...

Duration: 5 day(s)


9 Instructor-Led Classroom 11-Mar-13 Materna - Dortmund, DE

7 Instructor-Led Classroom 18-Mar-13 BMC - Vilvoorde, BE






12 Instructor-Led Classroom 13-May-13 Materna - Dortmund, DE


10 Instructor-Led Online 03-Jun-13 BMC - Online - AP


16 Instructor-Led Classroom 10-Jun-13 BMC - San Jose, CA

BMC Work Order Management 7.6: Using (WBT)

RSMG-WOMU-0760Work Order Management is a back-end application of BMC

Service Request Management (BMC SRM), providing basic

facilities for assignment, status, work info, and task

management. The SRM integration with Work Order

Management allows users to create a generic work-order

process. This online course provides Work Order

Administrators and Managers with the information and

experience they need to fulfill service requests successfully.

Students will learn about the Work Order Console functional

areas, t...

Duration: 2 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SRMA-0760.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-WOMU-0760.pdf


SDE

BMC Service Desk Express 9.x: Administering - Part 1 (WBT)

RSMG-SDA1-0980This online course is designed to teach students how to use,

configure, and manage BMC Service Desk Express. Students

learn how to perform various tasks including creating staff

members, defining priority levels, assets and relationships,

implementing support actions, and implementing the system

administration functions to tailor the SDE application to

general and specific business needs.

Duration: 5 hour(s)

BMC Service Desk Express 9.x: Administering - Part 2

RSMG-SDA2-0980In the BMC Service Desk Express 9:x: Administering – Part 2

course, experienced BMC Service Desk Express (BMC SDE)

administrators expand their knowledge of business

automation and learn how to maximize their return on

investment in the BMC Service Desk Express Suite solution.

This course imparts the skills necessary to customize and

automate tasks throughout BMC SDE.

Duration: 5 day(s)



BMC Service Desk Express 9.x: Using (WBT)

RSMG-SDUS-0960The BMC Service Desk Express 9.x: Using course introduces

help desk end users to the functionality of BMC Service Desk

Express 9.x.

This online course is an introductory course designed to

teach concepts of BMC Service Desk Express Suite v9.x, and

familiarize BMC Service Desk Express help desk end users

with the functionality of the product. Students learn how to

perform various tasks including call logging and creating and

assigning incidents and work orders.

Duration: 4 hour(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SDA1-0980.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SDA2-0980.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SDUS-0960.pdf


SDE

BMC Service Desk Express 9.x: What's New

RSMG-SDWN-0900This course introduces and explains the new features and

functionality included in BMC Service Desk Express (SDE)

9.0. Minimum of 6 months BMC Service Desk Express

administration experience and understanding of relational

database concepts is recommended.

Duration: 3 day(s)



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SDWN-0900.pdf


SLM

BMC Service Level Management 7.5: Basic (WBT)

RSMG-SLMB-0750The BMC Service Level Management (SLM) 7.5 application

provides a combined solution to bridge operations and

services. This application is designed to ensure delivery of

agreed-upon levels of service to your customers. In this

online course, Service Level Managers and Applications

Administrators gain competency in defining, creating,

managing, and monitoring agreements, service targets, and

contracts using the SLM 7.5 application, which helps them to

monitor the performance of a service, other c...

Duration: 5 hour(s)

BMC Service Level Management 7.6 - Part 1 (WBT)

RSMG-SLM1-0760The BMC Service Level Management (SLM) 7.6 application

provides a combined solution to bridge operations and

services. This application is designed to ensure delivery of

agreed-upon levels of service to your customers. In this

online course, Service Level Managers and Applications

Administrators gain competency in defining, creating,

managing, and monitoring agreements, service targets, and

contracts, using the BMC SLM 7.6 application, which helps

them to monitor the performance of a service, ot...

Duration: 5 hour(s)

BMC Service Level Management 7.6 - Part 2 (ODL)

RSMG-SLM2-0763BMC Service Level Management 7.6 – Part 2 (ODL) provides

BMC Service Level Management (SLM) Administrators,

Service Level Managers, Service Catalog Managers, and

Business Relationship Managers with the concepts and


using, administering, configuring, and integrating the BMC

SLM solution. The course covers features and functionality of

BMC SLM through a combination of engaging Web-based

content and access to a multi-server remote lab environme...




http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SLMB-0750.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SLM1-0760.pdf



http://elearn.viewcentral.com/content/bmc/Marketing/Abstracts/RSMG-SLM2-0763.pdf


MORE INFORMATION

For more information about BMC Educational Services, visit www.bmc.com/education or

contact us at any of the following:

Americas

+1-800-574-4262

[email protected]

Asia Pacific

+65 6398 8200

[email protected]

EMEA

+44 (0) 808 2343 496

[email protected]

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That’s why the most

demanding IT organizations in the world rely on BMC Software across both distributed and

mainframe environments. Recognized as the leader in Business Service Management, BMC

provides a comprehensive and unified platform that helps IT organizations cut cost, reduce

risk, and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC

revenue was approximately $1.92 billion. Visit www.bmc.com for more information.

mailto:[email protected]



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