covox
TRANSCRIPT
coVox
turning social risk into social value
coVox
managing risks in global supply chains
“We don't have a robust framework for looking at the full range of risks
companies face in emerging markets …”
Inge Boets Partner Ernst &Young Business Risk Services
social and environmental risks pose special challenges
compliance audits & conventional approaches provide insufficient protection
we deploy new survey technologies and data analytics across a company’s global supply chain to understand worker and community concerns
before things get toxic.
coVoxis different
three independent steps
early warning
analysis & tracking sustainability
surfaces main drivers of social risk: wages, fairness, working conditions, safety, land tenure, natural resources, and other environmental and community concerns
light touch, continuous mobile phone surveys using text messaging or voice recorded prompts
survey questions derived from workers and communities
early warning
analysis & tracking sustainability
continuous streams of feedback presented in real time dashboards
triangulation with data such as accidents and absenteeism rates, grievances, actions against the company, media profile, and other ‘big data’
benchmarking within a single supply chain across multiple sites and countries and externally against other companies’ supply chains
early warning
analysis & tracking sustainability
recommendations for addressing worker and community concerns
training and support to build local management capacity to implement and track solutions
ongoing monitoring so companies know what works and what doesn’t
design and evaluation of community development programmes
forming local alliances to address wider governance and other system constraints
early warning
analysis & tracking sustainability
our strengths
• rapid low-cost deployment anywhere using new
communications technologies
• coverage of the entire global supply chain
• tested analytics that yield predictive indicators
• real time information flows in visually powerful dashboards
• actionable insights and advice on how to respond
• sustaining high quality in stakeholder engagement
COURSE CORRECTION • benchmarking & scorecards
• keep feedback flowing • social index
CLOSING THE LOOP • advice & training on engaging
stakeholders
DATA COLLECTION • continuous micro-surveys • interviews & focus groups
ANALYSIS • data analytics
• additional investigation • triangulation and benchmarking
DESIGN • map stakeholders
• craft questions • set data collection methods
turns social risk into social value
coVoxengagement cycle
coVox reduces arson and improves productivity for
private equity-owned plantations
coVoxtrack record
coVoxtrack record
coVox deepens worker and stakeholder engagement in Interface’s ambitious quest to achieve Mission Zero –
neutral environmental impact by 2020
coVoxtrack record
coVox advises international agro-business investors and firms on what services farmers value most and how to provide them in manner that leads to higher
productivity and profits
coVox supports the World Bank and its Open Development Technology Alliance initiative to
foster citizen monitoring of the development services it finances
coVoxtrack record
coVox engagement
stakeholder coopera:on
produce more
be<er reputa:on
confidence premium
higher PE
mul:ple
new opportuni:es
higher returns
sustainable business model
coVoxbusiness case
David Bonbright has spent three decades working at the interface of business, civil society and government in Africa, Asia and La:n America. His most recent venture, Keystone Accountability, is the leader in bringing a data-‐driven approach to the inclusion of cons:tuent feedback in social development. His public service includes chairing the board of CIVICUS: Global Alliance for Ci:zen Par:cipa:on.
Nicholas van Praag dedicated his two decades at the World Bank as a public policy communicator to environment, social and poli:cal safeguards. He also spent a decade in humanitarian opera:ons at the United Na:ons and now leads Ground Truth, an ini:a:ve focused on bridging the gap between humanitarian agencies and beneficiaries. He has worked extensively in Africa, Asia, Europe and La:n America.
David Arkless was formerly Manpower Group’s Global President of Corporate and Government Affairs, a posi:on he a<ained December 2008. He joined Manpower Inc. in 1992. Mr. Arkless is a world-‐renowned expert on labor market trends and has widespread experience of helping countries to develop their labor market strategies.
coVoxco-founders
www.covox.com is under construc:on
for more informa:on please contact [email protected] or [email protected]
coVox
turning social risk into social value