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MAKING A DIFFERENCE FOR EFFECTIVENESS/EFFICIENCY (MADE) FOR2016

Our Aim What will we do diferently? How w wi!! "o i#$

POLICY

• Amendment on theGuidelines reAccreditation o CO(to include alsoB ACO!"

• #AO on #$I Ba%wisPro%ram

• Lead con&enor owell're resentedconsumeror%ani)ations

• Bein% the lead a%encyin issuin% a olicy onconsumer *ualityawareness

+uality oser&ice, roduct-redress-

Policy inter&entionCO summit.tili)e social media/ tayouth or%ani)ations- localor%ani)ations- !YC- 01

2andatin% B toartici ate in the Ba%wis

Pro%34enewal o awardee ore&ery 5 years

A#6OCACY

• #e&elo ment o !ewI C 2aterials

• 7 andin% the #$IBa%wis Pro%ram8sCo&era%e

• 4e&itali)ation-0tren%thenin% and

m owerment oConsumer Grou s

• Awards Pro%ram orConsumer Grou s

• nhancement o theC42 0ystem

• 0u ly Chain 0tudy

• 4e'9rand I Cmaterials (loo: ; eel"

• Airin% o #$IIn omercials inLeadin% $6 !etwor:s

O en or u9lic < online=lin% o com laints

Come u with > a er on

• @ire consultant• 4eality $6 ro%ram

on consumerconcern

• '9oo:s- consumerli9rary

• #e&elo radio lu%s

In' laced #$0 ( ossi9lelin: to C42"

.!# .$ILI A$IO!

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