creating and cultivating community via chm
TRANSCRIPT
Creating and Cultivating Community via CHM
Using Cloud Applications from Iora Technologies
CHM users are no longer isolated. A little-known tool enables them to:– Ask questions– Contribute to discussions– Earn points for contributing– Flag inappropriate comments– Rate comments– Rate help topics (1 to 5 stars)– Create bookmarks– “Like” & Tweet
... from inside the help! Technology from Iora Technologies allows TechComm to
move forward with CHM!
CHM is no longer a dead end
Users bookmark their favorite topics and rate them.
Low contribution barrier – use existing identity (Facebook, Google, Yahoo) or Guest
Multi-threaded real-time nested comments.
Users earn points for contributing (if enabled).Users can flag inappropriate comments (if enabled).
Like & Tweet buttons available.
If you are a moderator, the Moderate button is visible
Choose which features to use
Each Iora account is managed separately – can have different settings, moderators, etc.
Set up moderators and notification
Each super user selects when to receive email notification
Email notification is optional.
Tip: Extremely useful for review purposes!
Sample email notification:
Users can also configure notification
Manage account data
Turn off tracking your own computer, so that your own access is not included in the statistics
Delete data any time (for example after a review iteration)
Save to CSVReports (“Insights”)
(ReadSoft doesn’t use ranking or voting)
Geographical distribution of users
Lots of useful reports...
... such as this one, which made us aware that our software was being used in a country where we hadn’t sold it!
This tells us which help topics our users go to most – and which area of our software needs to be more intuitive.
ReadSoft’s most-used report
Iora can be used with:
Compiled HTML Help (CHM)
WebHelp Pro (on web or local copy)
FlashHelp Pro
Websites
Not JavaHelp or Oracle Help (yet)
Output formats
Officially supported for use with these HATs:
RoboHelp
Dreamweaver
DITA Open Toolkit
(Any HTML editor)
MadCap Flare – currently being considered
Authoring tools
1. Create an online account on ioratech.com and copy integration code:
2. Insert the two-line script in your project template or master page (depending on tool).
3. Recompile and publish.
Yes, it’s that easy. Try it for free – no strings attached.
Easy to implement
Others have found innovative ways of using Iora. Examples:
Open discussion: Let users post their opinions and have discussions & conversations.
Contributions: Let users add additional information relevant to page content. Most of the users add additional information or connect different bodies of content.
FAQ: Use as a means of adding information to help topics after publication. Update content after shipment.
Support - Forums / Q&A website: One of Iora’s customers uses the service to power user forum sites. They position the same as Q&A websites.
Other creative uses of Iora
Feedback Service (almost ready)
Ask users simple questions to help improve content and provide better service
Ask Iora for more information. ReadSoft has not used this.
View real-time reports
Find out more: Visit www.ioratech.com Presenter: Eileen Pålsson
Request brochure from me
Slides and PDF available on SlideShare
More information