ANNUAL REPORT 2018

creating hope

CREATING A BETTER WORLD BY SERVING PEOPLE IN NEED

social services

LSS FAITH MISSIONHomeless Shelter & Services

LSS FOOD PANTRIESHunger Relief & Family Services

LSS CHOICESFor Victims of Domestic Violence

LSS FAITH MISSIONOF FAIRFIELD COUNTYHomeless Shelter & Services

LSS AFFORDABLE HOUSINGSenior Living

LSS DISASTER SERVICESOhio Disaster Network

economic engines LSS KENSINGTON PLACESenior Living Community

LSS THE GOOD SHEPHERDSkilled Nursing & Rehabilitation

LSS LUTHERAN VILLAGEAssisted Living

LSS HOME HEALTH CARESkilled Nursing & Rehabilitation

transitional job training

Each program within the Lutheran Social Services Network of Hope is unique and diverse — serving a different function in achieving our mission of creating a better world by serving people in need. And because they are supported by the LSS economic engines*, you can be assured that your donated dollars are going directly to helping your neighbors and community.

a network of hope

our services

*Economic engine - a program that creates surplus through direct billable services.

YOUR SUPPORT HAS MADE THESE SERVICES POSSIBLE

Online convenience for food pantry clientsOur food pantries transitioned to a new model where clients order shelf-stable items through our online ordering system or by calling a toll-free number. Like any innovation, lessons were learned and adjustments were made, and we are now holding indoor distributions at two permanent sites. With these updates, clients now wait less than 30 minutes to receive their order rather than up to two hours under the former system, which dignifies and honors the valuable time of our clients.

The Health Center at Faith Mission expands servicesThe Health Center at Faith Mission continues to expand services and increase the number of patients seen. During this fiscal year, addiction recovery counseling and support services, tobacco cessation support, and a clinical pharmacy were added.

CHOICES new shelterConstruction started on the new 120-bed LSS CHOICES domestic violence shelter. This shelter will replace our current undersized and dated shelter, with only 51 beds yet an average daily census of 71, and provide safety and healing to victims and their children who are escaping an abuser. The building construction is on schedule with a completion date of the end of 2018.

2018 highlights

Lutheran Social Services is proud to be the 2017 Columbus Foundation Award Winner

Nights of shelter85,321

Meals served224,336

LSS Faith Mission offers a safe environment for up to 251 homeless men and women on an emergency basis each night. In addition to shelter, Faith Mission provides food and clothing while helping individuals with access to longer-term solutions such as permanent housing and employment assistance, as well as medical, dental, vision and behavioral health care in our free health center. Additionally, The Community Kitchen at Faith Mission serves three free meals a day to anyone who is hungry.

“I can see, with the help of Faith Mission, that I am still a good person. I can get a job with a reasonable income and support myself. I can find friends and love and everything else I need to be happy and survive.”TERRY, Faith Mission client

LSS FAITH MISSION

creating hope

lives impacted

Nights of shelter26,011

Crisis hotline calls3,933

LSS CHOICES for Victims of Domestic Violence is the only domestic violence safe haven shelter in Franklin County, offering 51 beds, a 24-hour crisis and information hotline, counseling services, support groups and legal and community advocates for those impacted by domestic violence. CHOICES staff and trained volunteers also conduct domestic violence awareness and prevention outreach throughout our community.

“I know where I’d be without CHOICES. I’d still be in this abusive relationship and my children would end up learning these abusive behaviors. I’m just eternally grateful. Thank you is not big enough.” INEZ, CHOICES client

LSS CHOICES For Victims of Domestic Violence

creating safety

lives impacted

LSS FOOD PANTRIES

creating strength

The LSS Food Pantries serve people in need by offering a source of nourishment to families who are hungry. Through our new innovative online ordering system and multiple mobile pantry and produce distributions, we’re enabling clients in 12 counties around Ohio to focus on other important aspects of life, like paying bills or finding employment. We do so by removing the immediate concern of hunger in a way that honors our clients’ dignity, offers hope and makes nutritious food more readily available to families and individuals who need it.

“The hardest part is when someone you love says they’re hungry, and you don’t have anything in your kitchen to cook them to eat. That feeling right there just kind of crushes your bones. I can survive, but I may need the help with the children, and that’s my main reason for me really coming to the pantry.”PAUL, LSS Food Pantries client

Clients served73,361

Meals provided2,205,053

lives impacted

LSS FAITH MISSION of Fairfield County

LSS Faith Mission of Fairfield County provides emergency shelter for homeless men and women, transitional housing, sober living and permanent supportive housing services in the Lancaster area. Case managers work with clients to offer long-term solutions to increase their employment, housing and income opportunities. Additional services are provided to veterans through the emergency shelter and transitional housing program.

Meals served (shelter and vets)60,497

Nights of shelter8,594

Veteran families served124

“People are stuck and down, but they change when they come here. I tell people let in the help. If you want the help, they will help you. They advocate for you.” SAM, Faith Mission of Fairfield County client

creating dignity

lives impacted

Health & Senior Care $20,109,650Hunger & Poverty Relief $8,012,897 Homeless & Domestic Violence Victims Services $9,678,250Affordable Housing $7,593,140Total $45,393,937

STATEMENT OF FINANCIAL POSITION

Liabilities

Current liabilities

Tenant security deposits

Long-term debt

Total net assets

Total

$8,422,296

$615,538

$27,689,568

$56,486,383

$93,213,785

Assets

Cash and investments

Assets limited as to use

Net property & equipment

Other assets

Total

$855,301

$17,415,425

$66,743,743

$8,199,316

$93,213,785

Resource development $2,046,740

Administration $4,477,056

Services for people in need $45,393,937

Total $51,917,733

EXPENDITURES

Fees for services $27,025,887

Contributions $15,188,731

Grants and contracts $9,195,453

Investment income $4,609,770

Total $56,019,841

AVAILABLE RESOURCES

87%

9%

4%

48%

27%

17%

8%

for fiscal year ending JUNE 30, 2018finances an innovative business modelThe Lutheran Social Services business plan avoids individual program costs with our centralized model of administrative services, which affords LSS scale economics

and strategic expertise throughout our Network of Hope. Our economic engines are tasked with generating enough revenue to cover not only their costs but also the administrative costs of the social service programs. Our goal is for 100% of your donation to go toward the direct costs of serving people in need.

Health & Senior Care Hunger & Poverty ReliefHomeless & Domestic Violence Victims ServicesAffordable Housing

17%

44%

21%

18%

Services for people

in need

2,489,886Meals provided (LSS Food Pantries, Faith Mission,Faith Mission of Fairfield County)

130,831Nights of shelter (Faith Mission, Faith Mission of Fairfield County, CHOICES)

THANK YOU FOR SUPPORTING THESE SERVICES

1,006People served(Affordable Housing)

101,453Volunteer hours served (Across all programs)

80,530Days of care provided (Lutheran Village, The Good Shepherd, Kensington Place)

2018 by the numbers

3,933Calls answered (CHOICES crisis hotline)

9,198Visits (Faith Mission Resource Centers)

5,984Visits (The Health Center at Faith Mission)

OUR MISSION

TO CREATE A BETTER WORLD BY SERVING

PEOPLE IN NEED.

OUR MINISTRYAs a faith-based provider, we follow the scriptural

command to “love our neighbor.” We strive to live into this calling by ensuring that

each person we serve is treated with unconditional kindness, respect and dignity, and we do this regardless of their personal faith or situation.

The Rev. Larry A. CrowellPresident and Chief Executive Officer

Michele B. Cenci Vice President of Philanthropy and Volunteerism

Rick Davis Executive Vice President of Operations, Chief Operations Officer

Philip D. Helser, CPA Vice President of Finance, Chief Financial Officer

Heather Dubbe Vice President of Human Resources

Pam Georgiana Vice President of Engagement

Chad Wolverton Vice President of Information Technology

executive leadership team

Chair: Terri FloraKaren Blickley

Amanda Hill

Jennifer Jennings

Molly McCartney

Lorie McCaughan

Amy McConnell

Jean Nemeti

Dave Shouvlin

Linda Taylor

Shelli Wuerth

board of directors

our leadership

LUTHERAN SOCIAL SERVICES BOARD MEMBERS

Chair, Ron Kerr Digital and Customer Experience Executive

Secretary and Treasurer & Chair, Quality and Compliance Committee: Rev. Bonnie Gerber Pastor, All Saints Lutheran Church, Worthington

Chair, Strategic Planning Committee: DeeAnne Marlow Human Resources Executive

Chair, Finance Committee: Mark A. Voltmann President, Covenant Capital Partners, LLC

Chair, Nominating and Board Development Committee: Sharon Morris Director of Product Management, McGraw-Hill Education

Chair, Engagement Committee: Dan Bailey Member, Bailey Cavalieri LLC

Betsy Blake Account Manager National Sales, Safelite Solutions Chairwoman, Safelite AutoGlass Foundation

Mindi Cunningham Founder, Mindi Cunningham, LLC

Rev. Mark Diemer Pastor, Grace of God Lutheran Church, Columbus

Steve DeNunzio Senior Lecturer & Director- Master in Business Logistics Engineering Program, The Max M. Fisher College of Business, The Ohio State University

Fred Manning Executive Vice President, Credit Administration, Huntington Bank

Andrew F. Prakel, CPA Vice President & Corporate Controller, White Castle System, Inc.

Debbie Ryan Global Transportation and Logistics Executive

Jessica Quinn, Esq. Senior Vice President & Chief Ethics and Compliance Officer, OhioHealth

Rev. Marc Schroeder Retired Pastor, Lutheran Church Missouri Synod

Marty Schwalbe Director of Growth and Learning, Executive Education, The Max M. Fisher College of Business, The Ohio State University

Bradford Signet Retired Associate General Counsel, American Electric Power

Beth K. Sparks, CFP®, RICP® Vice President, Investments, Raymond James

Linda Taylor Liasion to the CHOICES Board

Todd Treon VP, Marketing Management, New Product Development, eCommerce, Digital Marketing, Medicine Shoppe International, Inc.

Brian Weber Managing Director, Transmission Development, Transource Energy, American Electric Power

CHOICES ADVISORY BOARD MEMBERS

LUTHERAN SOCIAL SERVICES

500 W. Wilson Bridge Rd. Ste. 245

Worthington, Ohio 43085-2238

614-228-5200

Connect with us on social media

For more than 100 years, Lutheran Social Services (LSS) has provided people in need with the most basic of human needs: food, shelter, safety and healing. As communities have changed over time, LSS has evolved its services to meet the needs of the people we serve, and in doing so, grown into one of the largest nonprofits in central Ohio. Through our Network of Hope services and programs, we’ll continue to create an impact that respects the dignity of our clients and honors the kindness of donors and volunteers.

LSSnetworkofhope.org

hope for all

annual contributors

PARTNER ($1,000 - $2,499)Annunciation Greek Orthodox Cathedral, ColumbusAscension Lutheran Church, ColumbusAtonement Lutheran Church, ColumbusDavid Evangelical Lutheran Church, Canal WinchesterFirst Church of God, GallipolisFirst English Lutheran Church, MarysvilleGood Shepherd Lutheran Church, Washington Court HouseGrace Evangelical Lutheran Church, PickeringtonGrace Evangelical Lutheran Church, WestervilleLord of Life Lutheran Church, ColumbusNew Faith Church Assembly of God, Canal WinchesterNorthwest United Methodist Church, ColumbusReformation Lutheran Church, ColumbusSovereign Grace Church of Gahanna, GahannaSt. John’s Lutheran Church, MarysvilleSt. Mark's Lutheran Church, DelawareSt. Paul Lutheran Church, WaldoSt. Paul Lutheran Church, LancasterSt. Peter’s Lutheran Church, LancasterSt. Timothy Parish, ColumbusZion Lutheran Church, West Jefferson

ORGANIZATIONAL SUPPORT

BENEFACTOR ($10,000 +)Advanced Drainage Systems Inc.AEP FoundationBank of America Charitable Foundation

CONGREGATIONAL SUPPORT

BENEFACTOR ($10,000 +)All Saints Evangelical Lutheran Church, WorthingtonChrist Lutheran Church, BexleyEpiphany Lutheran Church, PickeringtonPeace Lutheran Church, GahannaPrince of Peace Lutheran Church, DublinSt. Paul Lutheran Church, WestervilleUpper Arlington Lutheran Church, Columbus

WITNESS ($5,000 - $9,999)Clinton Heights Lutheran Church, ColumbusGethsemane Lutheran Church, ColumbusHoly Trinity Lutheran Church, ColumbusRedeemer Lutheran Church, ColumbusSt. Jacob Lutheran Church, AnnaSt. John Lutheran Church, DublinSt. John’s Evangelical Lutheran Church, Grove CityTri Village Christian Church, Pataskala

LEADER ($2,500 - $4,999)614 Church, ColumbusAdvent Evangelical Lutheran Church, ColumbusFaith Lutheran Church, WhitehallGrace Evangelical Lutheran Church, LancasterMessiah United Methodist Church, WestervilleNorth Community Lutheran Church, ColumbusPlain City Presbyterian Church, Plain CityZion Evangelical Lutheran Church, Columbus

Big Lots FoundationCardinal Health Foundation Inc.Carver Family FundCentral Ohio Primary Care Physicians FoundationThe Columbus FoundationConway Charitable Lead Annuity TrustDelaware County FoundationThe Harry C. Moores FoundationHonda of America FoundationIngram-White Castle FoundationJPMorgan Chase & CoKroger CompanyL Brands FoundationNationwide FoundationR. Leo and Juanita Lee Prindle FundProject Control SystemsReinberger FoundationRichard A. Barkett FundRoof ManagementSafelite AutoGlass FoundationSiemer Family FoundationWayne E. & Mildred K. Smith Memorial FundSourcePointSpeer MechanicalR. Alvin Stevenson FundThrivent Financial for Lutherans FoundationVerizonWalmartWhite Castle System Inc.Whole FoodsWorthington Industries Foundation

WITNESS ($5,000 - $9,999)Asymmetric TechnologiesBob Evans Farms Inc.George Byers Sons Inc.CareSource FoundationThe Charles Blessings FundConsolidated Electric Cooperative Inc.Delta Dental FoundationGordon Flesch Company Inc.Grange InsuranceHina Environmental SolutionsLloyd D. Hunter Memorial FundIGS EnergyMolina Healthcare of Ohio Inc.Ninety-One FoundationODW Logistics Inc.Ohio Association of Food BanksThe Ohio Auction SchoolOhioHealthPlante & Moran PLLCPope Family FoundationRed Capital GroupRocky Community Improvement FundThe Ross Foundation Inc.Star Leasing Co.Synchronicity TrioThirty-One GiftsWolfe Associates Inc.

LEADER ($2,500 - $4,999)Absolute Pharmacy Inc.Altar'd StateBaesman Printing Corp.Bailey Cavalieri LLCBlue Sky TherapyByers, Minton & Associates LLCClark Grave Vault Co.Columbus Blue JacketsColumbus Business & Professional Women's Club

Columbus Equipment CompanyColumbus Power CleaningDave Fox RemodelingGBQ Holdings LLCGFS Chemicals Inc.Graceworks Lutheran ServicesJames Deering Danielson FoundationJames Lehr Kennedy FoundationKensington Place Residents' CouncilLucky's MarketMotorists Insurance GroupPeoples Bancorp Foundation Inc.Porter, Wright, Morris & Arthur LLPQuantum Health Inc.Redeeming InjusticeSaint-Gobain AutoverSisters Health FoundationSouth Central Power Company FoundationUnited Way of Guernsey, Monroe and Noble CountiesThe WaterworksWomen Giving Together

PARTNER ($1,000 - $2,499)Aetna FoundationAir Force One Inc.Alpha Chi OmegaAmerican Municipal Power Inc.Ancient Accepted Scottish RiteAntero Resources CorporationArledge Construction Inc.Beck FoundationBest Restaurant Equipment & Design Inc.Bricker & Eckler LLPCentral College Presbyterian WomenCharis FoundationColumbus Center for Spiritual LivingColumbus DanceArts AcademyColumbus Machine Tool Corp.ComResourceCrane Group

Cupertino ElectricDel-Co Water Company Inc.Diamond Hill Investment Group Inc.Dominion Energy Charitable FoundationElford BuildersFairfield County FoundationFairfield Federal Savings and Loan AssociationFire Systems ProfessionalsFriends of the DrexelFritsche CorporationGE FoundationHuntington National BankJames T. Mathias D.D.S. Inc.John W. and Edna McManus Shepard FundLivingston Limited Inc.Lutheran Social Services of Northwestern OhioMac Murray & ShusterMitchell Lock LLCMs. Molly FoundationNorman J. and Mollye Kennedy Lattimer FundOlen CorporationOmetek Inc.Pay It ForwardPNC BankPowell Sertoma ClubRadiOhio Inc.Reliance Standard Life InsuranceRiley Contracting Inc.Southeast Lions Club Foundation Inc.Sunsprout Farms of Central Ohio LLCTarrier Steel CompanyThe Chickerella CompanyThe Community FestivalThe Mannik & Smith Group Inc.The Schumacher GroupThea Court #5 Ladies Oriental Shrine of NATrucks Are Us Inc.Turner ConstructionVorys, Sater, Seymour and Pease LLPWeavers of NigeriaWolf FoundationZonta Club of Columbus