creative destruction: radically redefining it · creating new growth through disruptive innovation...

When CIOs work together, great things happen

March 20 – 22

JW Marriott Camelback Inn

Phoenix, AZ

gartner.com/us/cio

Creative Destruction: Radically Redefining IT

Mark McDonaldGroup Vice President, Gartner Executive ProgramsConference Chair

Barbara GomolskiManaging Vice President, Gartner ResearchConference Chair

Clayton M. Christensen Renowned authority on disruptive innovation Professor, Harvard Business School

The IT future looks nothing like the past. The time to re-imagine is here.

To view the full agenda, visit gartner.com/us/cio. 3

CIOs need to re-imagine IT. Traditional IT concepts, strategies, processes and techniques are losing their effectiveness. Leading CIOs are creating new principles based on new platforms and innovative solutions that will serve the demands of a market hungry for innovation, responsiveness and growth.It’s not enough to modify the IT assets you have—or even build on what you know. Success for every CIO depends on seeing how, where and when you must tear down the IT you have in order to create the IT you need. Confidence is key. Leading from the front is crucial. And the ability to accomplish such radical IT change within your tenure is a challenge that must be met.

The limits on IT are set by your imagination. Expand IT’s possibilities by expanding your imagination at CIO Leadership Forum.

Join forces with our executive analyst team, peer CIOs and high-profile industry achievers for collaborative dialogue, debate and problem solving. You’ll see firsthand how others are resolving ground-breaking IT issues. And you’ll take away powerful new strategies that will position you as a leader in an IT environment where the pace of change is accelerating ever faster.

This will be an extraordinary event for extraordinary IT leaders—connecting thinkers and achievers at the highest levels of IT, who are committed to organizational change, personal development and unsurpassed leadership.

We look forward to seeing you in Phoenix in March.

Mark P. McDonaldGroup Vice President Gartner Executive ProgramsConference Chair

Barbara GomolskiManaging Vice President Gartner ResearchConference Chair

The Gartner DifferenceAn independent and unbiased point of view.Our global team of analysts are committed to objective, independent and unbiased research. Their evaluations are based on experience, observation and data collected from tens of thousands of businesses around the globe.

Trusted advisor to the world’s major players.Over 65% of the Fortune 1,000 and 80% of the Global 500 support their key technology decisions with Gartner insight to help guide their IT strategy and enterprise growth.

4 Register today at gartner.com/us/cio.

CIO Top PrioritiesHow do your priorities fit with your peers? The following assumptions are based on the feedback from the 2011 Gartner CIO Agenda survey.

• CIOs’ top 10 business strategies concentrate on growth.

• CIOs’ top 10 IT strategies have a deep focus on creating new infrastructures to support growth.

• IT budgets will recover somewhat in 2011 but not to where they stood in 2008.

• CIOs’ technologies concentrate on those based on Internet service models, such as virtualization, cloud, etc.

• Enterprises are considerably more digitized internally than they are externally. Digitization is largely led outside of IT.

• CIOs believe strongly that their IT strategies are connected to the business strategies. However, they feel that the business strategies themselves are rather generic.

• CIOs need new benefits realization techniques. Organizations have modest success in realizing business benefits using IT-focused realization techniques. Techniques that directly engage the business are significantly more successful, but they are practiced by a minority of organizations.

• CIOs have not paid sufficient attention to building the right skills and rely too much on meeting skill requirements externally.

• CIOs see their source of influence and power existing within themselves rather than in their position, knowledge of technology or command of the IT organization.

The AudienceAn event for CIOs. And only CIOs. Each year, CIO Leadership Forum brings together CIOs from across the Americas for exclusive peer-to-peer dialogue and interaction focused on the many opportunities they have, as well as problem-solving some of their most pressing issues. The event draws CIOs from organizations in both the private and public sectors.

Top 5 reasons every CIO should be here:

Executive engagement and peer-to-peer networking. With attendance limited to CIOs, your CIO Leadership Forum experience will be both stimulating and meaningful—two and a half days of high-level dialogue and strategizing in the company of your CIO peers.

Hands-on problem solving. With more than 20 working sessions to choose from, your CIO Leadership Forum experience will stretch your thinking and broaden your point of view through pragmatic hands-on problem solving with your peers.

A clear look at what’s coming next. It’s not enough to understand the state of IT today—you need an accurate view of the future, too. Through research-based predictions and timelines, you can identify emerging expectations, requirements and probabilities for more valuable strategies and investments.

Elevate the business value of your IT approach. Learn how to secure new business opportunities with emerging technologies such as cloud, SaaS and social media—and deliver measurable proof of their value to the business.

Private Gartner analyst consultations. These private meetings with the Gartner analyst team—many of whom have been CIOs themselves—are your opportunity to hear specific recommendations that align with your organization’s vision, goals and requirements.

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Clayton M. Christensen Renowned authority on disruptive innovation Professor, Harvard Business School

Creating New Growth Through Disruptive InnovationChristensen will explain why many of today’s markets that

appear to have little growth remaining, actually have great growth potential through disruptive innovations that transform complicated, expensive products into simple, affordable ones. Successful innovation seems unpredictable because innovators rely excessively on data, which is only available about the past. They have not been equipped with sound theories that allow them to see the future perceptively. This problem has been solved. Understanding the customer is the wrong unit of analysis for successful innovation. Understanding the job that the customer is trying to do is the key. Many innovations that have extraordinary growth potential fail, not because of the product or service itself, but because the company forced it into an inappropriate business model instead of creating a new, optimal one.

Companies with disruptive products and business models are the ones whose share prices increase faster than the market over sustained periods.

Guest Keynote

Peer Exchange Workshop SessionsRoll up your sleeves and get down to work in a series of intensive analyst-led workshops that help you probe important issues and leverage the collective experiences of your CIO peers. Each workshop includes a 30-minute Gartner analyst presentation followed by a full hour of peer interaction, discussion and debate.

2011 CIO Agenda ResultsOur latest CIO survey probed the challenges, opportunities and aspirations that many CIOs are confronted with. Almost two thirds of CIOs believe that in the next five years more than 50% of their infrastructure will move to the cloud. More than half will move to software as a service. And the number of CIOs with direct responsibility for generating revenue will increase dramatically. At CIO Leadership Forum in March, we’ll take an objective, real-world look at the IT concepts, tools and techniques required by CIOs to redefine IT within their organizations.


The CIO’s source for qualified, objective, IT insight. Now more than ever, the advantage of Gartner insight and information is clear: an unbiased, independent point of view drawn from a critical fact base not available from any other source. Our rigorous research process and proven methodologies provide a solid foundation that fully supports strategic decision making and key business initiatives.

An analyst team with special value to the CIO community. What is the most trusted source of unbiased advice for CIOs? Gartner. For over 25 years, Gartner analysts have been the source of trusted advice for many of the world’s most successful CIOs. Drawing insights from real-life challenges experienced by more than 60,000 clients, our analyst team offers unrivaled global experience and industry expertise.

Jorge Lopez Vice President and Distinguished Analyst

Jackie Fenn Vice President and Gartner Fellow

David W. Cearley Vice President and Gartner Fellow

Kurt Potter Vice President

Mark P. McDonald Group Vice President, Executive Programs

Nicholas Gall Vice President and Distinguished Analyst

Ken McGee Vice President and Gartner Fellow

Leigh McMullen Director

Barbara Gomolski Managing Vice President

Tina Nunno Vice President and Distinguished Analyst

Val Sribar Group Vice President

Elise Olding Director

Daryl C. Plummer Managing Vice President and Gartner Fellow

Yvonne Genovese Vice President and Distinguished Analyst

Linda R. Cohen Vice President and Distinguished Analyst

Jeffery DePasquale Vice President and Executive Partner, Executive Programs

Diane Berry Managing Vice President

30 minutes that will make all the difference in your approach.At CIO Leadership Forum, personal one-on-one attention is an important part of the experience. Our private analyst one-on-one consultations offer a valuable opportunity to set an agenda, ask specific questions, dig deeper into issues and take away high-focus advice meant for your particular concerns. Reserve early, as space is limited.

Meet the Gartner Analysts


Sunday, March 20 1:00 p.m. – 7:00 p.m.

Activities Include:

Complimentary Round of Golf at the Camelback Golf Club Padre Course

Peer Exchange Workshop Sessions:

How to Have a Tactical Business Conversation With the LOBs

Proving Success With IT Cost Transparency

Who Are You and Who Do You Look Up To?

Rewriting the CIO Job in the Public Sector

Welcome Remarks and Industry Keynote

Industry Keynote—CIO Point of View

Networking Reception

Monday, March 21 7:00 a.m. – 10:00 p.m.

Activities Include:

Attendee Breakfast

Welcome Remarks

Gartner Keynote—Re-Imagining IT: The 2011 CIO Agenda


Dynamic Intelligence

Outside-In: Creating Social Process

Finding Growth Opportunities in a Tight Market

Strategic Vendor Management

Mobility

Cloud Computing

Next-Generation Sourcing

IT Spending Metrics and Meaning

Rewrite IT Job Descriptions

How to Sell Internally Without ROI

Leading Your Legacy

Lunch and Premier-Sponsor Thought Leadership Presentations and CIO Case Study Presentations

Evening Event

Tuesday, March 22 7:00 a.m. – 5:00 p.m.

Activities Include:

Attendee Breakfast

Welcome Remarks

CIO in the First Person


How Will Emerging Trends Change the Business?

Mobility

CIO Radar Screen: The Business Impact of Technology, Societal and Management Trends

Design Thinking

Leading Your Legacy

Entrepreneurial CIO Road Map

CIO and the Board of Directors

Radical Changes in Government

Who Are You and Who Do You Look Up To?

Strategic Vendor Management

Lunch and Premier-Sponsor Thought Leadership Presentations and CIO Case Study Presentations

Gartner Keynote Session

Lessons Learned Wrap-Up and Closing Remarks

Agenda as of December 23, 2010. Agenda/timing is subject to change.

Agenda


Sunday SessionsWorkshops

��How to Have a Tactical Business Conversation With the Lines of Business CIOs have to be strategic when it comes to managing IT. When it comes to being able to deliver proactive solutions to lines of business, though, they need a much more tactical perspective—because LOB leaders are largely occupied with day-to-day operations. How should CIOs start this conversation and cultivate the relationship so that they can get the level of knowledge and understanding needed to build capabilities in advance of the market?

��Proving Success With IT Cost TransparencyTransparency is an effective tool for demonstrating value, building confidence and creating trust. Transparency gains new importance whenever there is dramatic change, and IT is no exception. This workshop leads CIOs through a process of improving transparency in order to shift from IT cost optimization to IT cost transparency.

��Who Are You and Who Do You Look Up To?Developing leadership skills is a process of innovation and imitation in the face of a changing environment. This interactive workshop concentrates on identifying the leadership qualities you need to lead IT and lead the enterprise in gaining greater value from information technology.

��Rewriting the CIO Job in the Public SectorThe role of information, technology and operations is changing dramatically in the public sector. CIO roles and responsibilities once centered on managing IT operations are transforming and broadening outside of traditional IT. The result is a job description that is increasingly out of touch with CIO realities. In this public-sector-specific workshop session CIOs will look to redefine their jobs in the face of a changing environment.

Tracks��Leadership and Management

CIO leadership provides the edge that separates the best from the rest of the world. Leaders know how to bring executives, leaders, business units and IT together to make and execute the decisions required to realize your strategic and operational goals. This focus area is organized around the practices of CIO leadership, new management techniques and the governance techniques leaders use to turn decisions into results.

��Solutions and Innovation Demand for IT solutions is accelerating, and CIOs need to grow new solutions for creating value. This track looks at upcoming innovations, concentrating on specific examples of what organizations are doing to attract and retain customers, drive operational efficiencies and create new levels of performance.

��Organization, Infrastructure and SourcingYour people and partners are the foundation of success. They define your core capabilities and your capacity for innovation and change. The delivery model and technology innovation are transforming the nature of infrastructure, operations, sourcing and the IT organization itself. This focus area looks at how CIOs can transform the core of their organizations and how that transformation unlocks new sources of value. Understanding how to blend your organization with market capabilities is the focus of the presentations in this focus area.

��Technology Decisions and FuturesTechnology does not stand still, requiring CIOs and IT leaders to develop their own technology road maps. Using the Gartner Magic Quadrant and Hype Cycle methodologies, sessions in this focus area provide the information and insight necessary to understand which technologies will shape the future of IT in your organization.


Solutions and Innovation Workshops

��Dynamic IntelligenceBusiness information and intelligence has centered around telling you what has already happened. This is fine for making retroactive improvements, but less valuable for seeking to understand future trends and opportunities. This workshop presents the idea of a new kind of intelligence—dynamic intelligence—by identifying information sources and decisions that enable executives to predict and act on the future.

��Strategic Vendor ManagementInnovation creates new capabilities that disrupt relationships across the technology value chain. As CIOs and IT look to refocus their resources on growth and value, they are changing their reliance on vendors and solution partners. At the same time, those partners are looking to use Internet-based technologies to expand their offerings and their relationship with you. This workshop focuses on understanding the new best practices and techniques for managing vendor and supplier relationships.

��MobilityPutting the core of your business at the edge of the network has been a long-running aspiration for executives. Advances in systems and mobile capabilities such as tablet computing have opened the door to go beyond sharing data to make the enterprise truly mobile. In this workshop CIOs will evaluate their own mobile strategies compared with potential mobile opportunities and new hardware and software capabilities.

��Cloud ComputingWhat are the seven questions every CIO should ask of their team before widespread adoption of the cloud? These questions and potential answers are the focus of this interactive workshop with our leading cloud analysts.

��Outside-In: Creating Social ProcessesThis workshop concentrates on innovating the way we work in terms of business processes, social media and innovation. This workshop will re-imagine business processes and provide CIOs with new ways to contribute to corporate strategy, enable new business functionality and enhance organizational flexibility.

��Finding Growth Opportunities in a Tight MarketGrowth is at the top of the business agenda, but growth opportunities are not easy to find. This workshop concentrates on finding and exploiting different opportunities for growth both in your home markets and abroad. CIOs will finish the workshop defining opportunities for their organization and actions required to bring them to market.

Organization, Infrastructure and Sourcing Workshops

��Next-Generation SourcingSourcing used to be a straightforward strategy. However, today’s CIOs are leading organizations as they move into strategic multisourcing, and as new suppliers enter the marketplace and new technologies redefine sourcing possibilities. This workshop looks at next-generation sourcing models and how they complement CIOs requirements for higher service levels, greater consolidation and lower cost structures.

��IT Spending Metrics and MeaningThis workshop concentrates on managing and presenting IT performance metrics, and using them effectively with business leaders, and in comparison with industry and other benchmarks. The workshop will define the actions required to address issues raised when you benchmark your performance to the market.

��Rewrite IT Job DescriptionsBusiness expectations for CIOs have reached a tipping point in favor of leading IT’s contribution to business value beyond managing operations and infrastructure. More than half of CIOs report having responsibilities outside of what is normally considered IT. This interactive workshop looks at the CIO’s current job description and together develops new expectations, qualifications and measures for the CIO’s professional success.

��How to Sell Internally Without ROIProducts and services companies don’t sell on ROI, at least not initially. The essence of “partner-level” demand generation is having proactive conversations with lines-of-business heads on how you can solve real-world problems with your “product” (e.g., “What if I can shorten the cash-to-close cycle to 15 days from 90 days?”)

��Leading Your LegacyDefining the future is fine, but getting there from here is a challenge. This workshop will look at new ways to value, leverage and evolve your current IT assets to address future needs. The session will provide CIOs with approaches and strategies from the resources they have now.


Emerging Technologies and Trends Workshops

��How Will Emerging Trends Change the Business This workshop will explore the idea of information opportunity and control as a part of business strategy. What truly new information is coming into existence and how can you capture competitive advantage from that?

��CIO Radar Screen: The Business Impact of Technology, Societal and Management Trends What are the “next big things” that will hit the headlines and the airline magazines? Which of these will actually provide the most value to your organization, and which can wait until costs fall and risks are lower? This workshop will use the Gartner Emerging Trends Radar Screen to examine how business will be transformed over the coming decade by societal shifts, innovative management strategies and disruptive technology advances.

��Design ThinkingDesign is a source of competitive differentiation and market advantage. Firms like Apple, Ideo, Progressive and others benefit from applying design to their products and practices. Design thinking is the formal incorporation of design principles and practices into formulating strategies, plans, processes, products and services. This interactive workshop will concentrate on identifying potential applications of design thinking within IT as well as the rest of the enterprise.

Leadership Management Workshops

��Entrepreneurial CIO Road MapCase studies show that a growing number of CIOs are seeking or being directed to build new businesses that generate new revenue and change the rules of industry competition. Building further on the Gartner Executive Programs report, “Unleashing the Entrepreneurial CIO,” this session provides the definition and scope of this new entrepreneurial role, as well as road maps and action plans to improve the entrepreneurial performance of your enterprise. We will answer questions such as: How entrepreneurial do you as CIO have to be? How entrepreneurial does your enterprise have to be?

��CIO and the Board of DirectorsHow best to work with the board of directors? While the CIO works frequently with the CEO and other senior executives, the board of directors and its governance are many times not well understood. Building on research by Jorge Lopez and Tina Nunno, this workshop will help the CIO build better business cases and presentations for the board that take the board’s governance into account.

��Radical Changes in GovernmentGovernments around the world and at all levels face new operational challenges that will require radical change in order to continue to provide quality citizen services. As technology changes the way that policies and programs work, CIOs and IT leaders need to redefine business and technology practices. This public-sector-focused workshop concentrates on describing these changes and sharing experiences of working in the new realities facing the public sector.

CIO Agenda BuilderMake the most of your CIO Leadership Forum experience by scheduling sessions that best reflect your specific needs, interests and requirements. Go to gartner.com/us/cio now to get started.


SponsorsMeet with a distinguished group of leading-edge IT providers. Gartner CIO Leadership Forum offers multiple opportunities to interact with some of the world’s most forward-thinking technology providers. You’ll meet with knowledgeable senior executives who understand your concerns, challenges and vision for the future—and who can help you find the solutions that support them. And be sure to attend our series of stimulating thought leadership and CIO case study presentations, hands-on problem-solving sessions with a specific real-world-solution focus.

Premier

VodafoneVodafone Global Enterprise provides managed communications services to many of the world’s leading global companies. It supports communications wherever its customers are present: in Europe, the Middle East, Africa, Asia Pacific and the United States . Vodafone was positioned in the “Leaders” quadrant of the Magic Quadrant for Pan-Western European Mobile Service Providers and the Magic Quadrant for Telecom Expense Management. www.vodafone.com/globalenterprise

WiproWipro Technologies, a $6 billion division of Wipro Limited (NYSE:WIT), is one of the largest industry-leading global providers of consulting, technology and business process outsourcing services. Wipro provides comprehensive research and development services, IT solutions and services, including system integration, information systems outsourcing, package implementation, software application management, data center managed services and end to end business process services. Wipro’s commitment to innovation and continuous improvement has resulted in reusable frameworks, components and IP that speeds time to market and reduces the cost of innovation for our clients.

Platinum

Media Partners

To inquire about being a sponsor for this event, please contact: Tim Robertson +1 239 561 4298 [email protected]

Sponsors as of February 4, 2011.

RegistrationGartner CIO Leadership Forum is for CIOs, and only CIOs. Which means you are guaranteed a level of information exchange and peer interaction that is unrivaled. To ensure this commitment to our attendees, we ask that you verify your eligibility online. Web: gartner.com/us/cio

Acceptance of all applicants is at the discretion of Gartner. Please complete the preliminary registration form—once your application has been reviewed you will be contacted by Gartner.

Registration includes: Conference attendance and documentation, planned evening functions and meals.

Registration fees Early-bird fee: $2,195Standard fee: $2,595

Gartner clients: Please contact your sales representative for details on paying with summit tickets.

Gartner Executive Program members: Attendance at CIO Leadership Forum is complimentary for Executive Programs members (not inclusive of CIO delegates). Complimentary attendance, which is nontransferable, includes the full conference fee and does not include any travel-related expenses.

The VenueJW Marriott Camelback Inn 5402 East Lincoln Drive Phoenix, AZ 85253 Phone: +1 480 948 1700 1 800 24 CAMEL camelbackinn.com

Hotel pricing$269 (plus tax) for single or double occupancy. A limited block of rooms has been reserved for attendees of the Gartner CIO Leadership Forum; rooms will be held at this rate until February 20, 2011. To obtain the group rate of $269, please be sure to indicate that you are attending the Gartner event.

© 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, e-mail [email protected] or visit gartner.com.

creative destruction: radically redefining it · creating new growth through disruptive innovation...

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