Creative Problem Solving & Decision Making'Using Creativity To Gain A Competitive Edge'

- Ahmad Sheparuddin ED-HR & Admin

PHP FamilyCell: +88 01711721008

WHAT THIS COURSE CAN DO FOR YOU… Increase awareness of problem solving steps and problem solving tools Distinguish root causes from symptoms to identify the right solution for the right

problem Thinking outside the box - working towards creative solutions Understand the top ten rules of good decision-making Develop the confidence to tackle problems efficiently and effectively Identifying your own problem solving and decision making style

COURSE CONTENTWhat is Problem Solving?_ Defining problem solving and decision making

_ Types of decisions

_ Facts vs. Information

_ Decision making traps

Problem Solving Styles_ The four styles

_ Working with your style

_ Communication skills to interact effectively

Practical Application_ Earthquake!

_ Decision information

_ Individual participation and action steps

The Problem Solving Model_ Model overview and study

_ Case study: Phase one to three application

_ Case study; Dangers of a heavy-handed approach

Six Ways to Approach a Problem_ DeBono’s hats

_ Wearing the hat to make calculated decisions

The Problem Solving Toolkit_ Applying problem solving tools

_ The fishbone method

_ Case study: Profit problem

Thinking Outside the Box_ Brainstorming

_ Creative thinking methods

_ Case study: Castaway!

Team Decision Making Case Studies_ Decision 1: Relocating office

_ Decision 2: Reproduction backlog

_ Decision 3: Improving supervision

_ Decision 4: Job enrichment

_ Decision 5: Staff expansion