Convert market dynamics into an opportunity!

CRM CUSTOMER RELATIONMANAGEMENT

TO ADDRESS TARGET MASS PERFECTLY, CONVERT MARKET DYNAMICS INTO AN OPPORTUNITY!

Benefit from sales opportunities!

Recognize your customers! Improve your communication!Increase your profitable and loyal customers!

Customer focus. “Customer centered” organization understanding real needs of the customers and presenting the best benefit and conditions accordingly. Feeling the pulse of the customers within dynamic and intense competition environment where demands, expectations, trends change continuously.

Customer background queries, behavior analysis within market conditions where the customer is deemed as the king.

Measurement of campaigns, customer satisfaction and loyalty.

Discovery of potential customers and diagnosis of opportunities. Transformation of customers into “brand representative”. Gaining customers, responding their changing needs in the market having hundreds of varieties and intense competition. .

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Accessing the customer through the path and the method preferred by the customer and increasing their satisfaction accordingly.

Placing the customer in the center and transforming demands and expectations of the customers into an opportunity.

Well-recognition of customers and distinguishing profitable customers. Improvement of alternative sales channels and services. Monitoring orders, payments, delivery periods through single screen by benefitting from ERP,

Aftersales Services, Technical Service applications, exclusive management of all services, 360 degrees of customer visibility, Internet based remote access and 7/24 working flexibility.

Multi-dimensional analysis. Integration with available call center and dealer networks within the facility.

A management model configured as to fit “your needs” perfectly and more than 100 multi-dimensional analysis and reports in worldwide standards as a significant item of the company culture.

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COMPONENTS OF UYUMSOFT CRM;

Marketing Management, Sales Management, Aftersales Services, Technical Service Management provide query of customer data kept and rich reports related with customer behaviors are obtained.

Marketing Management

Plan and follow-up of online customer activities, campaigns and events corresponding with customer needs and expectations in different scales and sectors and measurement of channels bringing customers!

Returns and feedbacks added to the customer profiles are obtained as a result of questionnaires, advertisement campaigns and activities performed in all interactive platforms.

New product and campaign announcements via collective short message or e-mails.

Corporate skills are improved during analysis of trainings in the market, planning of activities, campaign measurement, target mass and possible customer management (suspecting & prospecting) processes.

Marketing activities are correlated with customer needs and expectations. Usage of loyalty card is supported.

Retroactive reporting of all data correlated with card is possible.

Customer focused marketing proposing campaigns where the customer can feel special and their satisfaction is increased is supported.

Channels where the customers are gained, return of advertisement campaigns and activities is measured.

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Sales Management

Satışı sonuçlandırmak için ihtiyaç duyduğunuz her şey…

Everything needs to conclude the sales process… Increasing the performance from visiting stage to the offer stage to increase rate of sales to the available customers and to gain new customers.

Sound infrastructure focusing gaining, maintaining, following the customers and responding their changing needs within competition intense market having even more variety.

The system covers potential customer, need identification and diagnosis of sales opportunity, customer information, offer and order follow-up, management of contact with the customer, customer, business partners and rival information, rival-product-price analysis, sales material and quota processes.

On the basis of customer cards, all current accounts, orders, offers, activities, past and contact details. Monitoring of financial transaction past of the customer via ERP integration, related logistics processes; transformation of offers confirmed into order and production order automatically.

Detailed measurement and evaluation of sales performance, invoice, visit, phone conversations and offers.

Preparation of offers, conversion of offers confirmed into order and production order automatically.

Rapid access of the customers, business partners and rivals to the all related records and data kept and stored.

Rapid completion of sales processes via opportunity management. Recognition and follow-up of customers by means of easy-to-understand and guiding screens.

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Aftersales ServicesTechnical service Management For customers being happy after the sales …

Planning of error-free aftersales services as to cover all related components. Follow-up of service requests, contract, demand and complaints, measurement of customer complaints.

Error-free, easy and effective management of critical processes by this capacity automatizing all processes of the technical service.

Monitoring and query of warranty certificates and processes on the basis of serial numbers.

Follow-up of periodical maintenances.Informing the customer about status of the product being under maintenance by means of short message or e-mail.

Record of products being under repair-maintenance together with their accessories. Follow-up of “Repair Warranty” processes.

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TAKE THE CONTROL WITH UYUMSOFT BUSINESS SYSTEMS!

Infrastructure for inclusion in local-global supply chains. Perfect quality for processes, communication with your ecosystem (suppliers, customers, employees) and access speed, independent of time and space, flexible working advantage, productivity and profitability in your business, traceable processes in worldwide standards, scalable, flexible and sustainable management investment. Configurable with respect to specific business needs of companies. Hundreds of corporate information technologies project experience over 20 years.

Integrated approach from analysis of corporate needs to interpretation of system outputs. Saving in terms of long cargo and printed document processes required for signing of contracts and e-signature certification performing all processes such as screen entries within an electronic environment for approval and security purposes that require signature. Infrastructure supporting Group of Companies structure, automatic in-group processes, common purchasing, financial structure integration. Flexible integration with third party companies (banks, suppliers, customer), user easiness and work follow-up.

ReliabilityConsultancy supportPrevalence 7/24 operabilityIntegration over web Functional flexibility Configurable with respect to business model, culture (working style) and needs of the corporation Extensible infrastructure Updating guaranty Decision support Employee related decisions are taken on the basis of data In-company sharing Solid technology Price advantage User-friendly Flexible reporting Documentation Log follow-up Authorization Authority profile configurations with vertical, horizontal role based authorization Recording and reporting in compliance with UFRS (TFRS) Standards Multi-language option Available in Turkish, Azeri, Arabic, Persian, English, German, Russian, French. Multi-monetary supportConversion of image into textOptic Character Recognition (OCR)

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