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Presentation onCRM Integration

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CRM INTEGRATION

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What is CRM Integration

• Every day, your team needs to interact with your customers and prospects

• The primary purpose of a CRM is to organize, track and manage the information, activities and conversations of all your customers

• This helps your marketing, sales and customer service teams understand your customers’ requirements in a better way

• It also ensures that you are delivering the right message at the right time

• Hence, CRM integration helps to organize all your business data related to your customers in a smart way.

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Benefits of CRM Integration

• Provides reliable and consistent information to accounting as well as sales staff.

• Allows for quick response to the customer inquiries relating to product details and order status which in turn provides a healthy competitive advantage to the company.

• Eliminates data duplication. When data is entered manually into a system, there are greater chances of errors being introduced. Since through CRM integration, all data will move electronically, therefore the data will remain clean and there is no chances of data duplication.

• CRM integration helps you to delegate tasks more easily and to monitor customer trends and company’s performance in a better way.

• Your website is the face of your company that allows your visitors to view information, ask for additional resources, comment on it and download it.  CRM integration allows more and more customers to engage in company interaction.

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