radian6 social crm integration
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Radian6 Announces Social CRM and Web Analytics IntegrationNew features empower companies to extend customer relationships into the social web and more clearly determine social media ROI.TRANSCRIPT
04/07/2023
Radian6 Announces Social CRM & Web Analytics Integration
- Copyright © 2009 Radian6
New features empower companies to extend customer relationships into the social web and more clearly determine social media ROI.
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Empower your teams across the enterprise
- Copyright © 2009 Radian6
Sales teams are now equipped with significantly more relevant information
about their customers through an integrated view of their customers’
online conversations combined with existing CRM activity history
Marketing teams can now meet prospects at their point of need,
connecting much earlier in the buying process with real-time listening of
online conversations, and reduce the overall cost of qualified leads
Customer service teams are now empowered to provide remarkable
service by proactively responding to customers on their terms, equipped
with an integrated view of their entire case and conversation history.
Community and social media teams are provided
with context for their outreach and engagement
efforts
Our new Social CRM integrated capabilities empower your teams across the enterprise
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Integration with Salesforce.com
- Copyright © 2009 Radian6
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Radian6 and Salesforce.com Social CRM integration
- Copyright © 2009 Radian6
Create a Salesforce lead, case or contact right in Radian6
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Webtrends integration
- Copyright © 2009 Radian6
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Import data from the WebTrends platform
- Copyright © 2009 Radian6
Match social media
conversations to
specific actions on
your website
Determine which
content marketing
efforts result in website traffic,
conversions, sales or content interaction
Compare which types
of social media are the best
traffic sources, which are
driving actions on
the website, and
prioritize investments
.
Sort social media
monitoring results to determine
which related
posts and content are helping to achieve website goals.
Enhance social media
monitoring data with
most relevant
web metrics.
By importing data from the WebTrends platform, users can leverage these conversational web analytics to:
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Filter and segment
- Copyright © 2009 Radian6
Filter and segment webtrends content by Salesforce leads, contacts, or cases
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Connect the dots
- Copyright © 2009 Radian6
Connect the dots between web analytics & social media metricsBy connecting the dots between web analytics and social media metrics, you can understand – at a much deeper level – the types of content that generate the most awareness, value, and online revenue for your company.
Learn how your prospects and customers discover and engage with your social content, and what content and media types drive conversions and sales.
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Next Generation Listening and Engagement
- Copyright © 2009 Radian6
Combined
Web Analytics
CRM
Social Metrics
1004/07/2023- Copyright © 2009 Radian6
For more information:
• Press Release: http://bit.ly/hxFwe• Website: http://www.radian6.com/cms/integration• Product Images: http://bit.ly/QP0AF
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Why companies choose radian6
- Copyright © 2009 Radian6
Most comprehensive data coverage
• All blogs (over 100 million)
• Forums(tens of thousands)
• Online mainstream news (over 20 thousand)
• Top rich media sites (over 450)
• Microblogging• Linkedin
Answer
Globalized• Support for
English, Spanish, French, Italian, German, Japanese, simplified Chinese, Korean, Russian keywords, content and sources
• Ability to easily filter content by language and country of origin
Social Media Metrics
• Comments, views, engagement, topical in-bound links,
• di.licio.us bookmarks, digg votes,
• twitter metrics, forum thread size,
• Compete.com site traffic metrics
Self-serve, Real-time, Intuitive
Interface• Users can setup topics to track and be viewing/analysing results in a matter of a couple of minutes
• Data delivered to the dashboard in real-time as it is discovered and indexed
• Configurable, Transparent Influence Model
Online Engagement
Workflow Management
• Participation assignments, tracking, audit trails, workflow management
• Source tags, added to the system, can now be used to slice and dice in the UI
• Segmenting is multi-level.
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Learn more about us
- Copyright © 2009 Radian6
Executive bios Customerannouncements & product feedback
Radian6 blogs
Marcel LeBrunCEO
Chris RamseyVP Business Development
David AlstonVP Marketing
Chris NewtonCTO
Jerry CarrVP Engineering
http://www.radian6.com/cms/leadership_team
http://www.radian6.com/cms/news_and_events
http://twitter.com/radian6/favorites
http://www.radian6.com/blog
http://www.tweetpr.com
http://www.mediaphilosopher.com