Sugar Freshdesk Integration

Best Customer Portal Service meets best CRM

Tickets on Freshdesk, as case in CRM.

New Contacts automatically added.

Replies from portal Synced.

Agents can answer from Freshdesk or Sugar CRM.

Case status change from any side also synced.

Tickets on Freshdesk, as case in CRM.

New Contacts automatically added.

Replies from portal/CRM Synced.

Agents can answer from Freshdesk or SugarCRM.

Case status change from any side also synced.

Easy Installation and configuration. Visit support.enjayworld.com for help

Customer logs on Freshdesk support portal

Customer Creates Ticket in Freshdesk

Since Customer is new, A new contact is created in Sugar CRM

A Case is also created below the Contact (linked to Contact)

Detail view of the Support Case Created.

Support Executive updates more details in Case (optional)

Support Executive replies to that ticket from Sugar CRM, by creating a “Note”

A note being created as a reply. (Note that files can also be attached)

“Note” appears below the Support Case.

Customer receives the Email.

The Email as received by Customer. Note the link for customer to view case

If Customer clicks on that link, he can view the case on the Freshdesk portal

Customer replies to the case, on Freshdesk Portal

That reply can be seen as Note in the Sugar CRM

Detail view of Note, (reply from the customer)

Reply of customer as seen in Freshdesk Admin Portal

Support Executive marks this case as closed. on Freshdesk Portal

The status of Case in Sugar CRM also changes accordingly.

Email sent to Customer regarding closing of the case.

If customer logs into Freshdesk portal, he sees status of case as closed.

Tickets on Freshdesk, as case in CRM.

New Contacts automatically added.

Replies from portal Synced.

Agents can answer from Freshdesk or Sugar CRM.

Case status change from any side also synced.

We can also customise this Add-on for You,

on a chargeable basis

Other Sugar CRM Integrations /

Add-ons / Plugins available from

Enjay IT Solutions Ltd.

Asterisk Integration for Sugar CRM

Click to call, call popup, call logs - everything in place

Tally Sugar CRM Integration

Tally ERP 9.0 Get Accounting reports from Sugar CRM

SMS pro add-on for Sugar CRM

Most advanced SMS integration for most advanced CRM

Sugar CRM User-Activity add-on

Get reports of all activities in Sugar CRM modules of all users.

Sugar CRM De-duplication Analytics

Cleaner Data = Better CRMComplete analysis of duplicate data

Sugar CRM De-duplication preventive

Prevent duplicate data entry @ the source itself.

Sugar Freshdesk Integration

Best Customer Portal Service meets best CRM