crm & telephony solutions for maruti dealer
DESCRIPTION
Automobile Industry in India is growing very fast. At the same time, they are also facing challenges which are very specific to growth. Its interesting how Technology can be used to handle those challenges. While the market size has grown tremendously, the competition in this segment has also grown very heavily. This brings two fold challenges; (a) to cater efficiently to growing number of customers (b) to improve customer service and experience drastically. The Automobile Dealership business has evolved significantly in last few years. Now they don't just sell vehicles, but lots of other associated services, which has changed the way they work.TRANSCRIPT
CRM & Telephony for Maruti Dealer
Enjay Synapse & Enjay CRM
Requirements Challenges
● No Duplicate entry should be done.
● Existing Telephony Infrastructure to be used.
● Inbound / Outbound calling required.
● Insurance Business Followup / reminder.
● Task Assignment to all calling Agents.
The Solution
Integration with Existing EPABX
Integration with Maruti DMS
● Integrates very tightly with Maruti DMS.
● Field level mapping is done for minimum effort and maximum results.
● Can be used to assign work to Calling Agents.
Calling Management Features
● Assigning of calls to Agents.
● Call disposition and Automatic reminders.
● Recording of all calls
● Distribution of Incoming Calls.
● Single Click required to dial a number.
Excellent Management / Reporting
● Real time dashboard reporting.
● Historical reporting for Detailed performance Analysis of team members.
● Measure Customer experience, and team performance / efficiency.
● Monitoring increase in Sales Activity.
No Licensing Cost
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