cro quality benchmarking – preclinical service providers
DESCRIPTION
ISR knows that selecting a CRO is not easy. There are a myriad of factors to evaluate for each CRO being considered. Does the provider have the necessary therapeutic expertise? Will the project be completed on time and within budget? Will the provider have sufficient access to necessary resources? Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry. In this Benchmarking report, ISR provides the data necessary to answer these questions – and many more – with confidence. 101 decision-makers have weighed in with their Preclinical CRO selection criteria and outsourcing behaviors. They have provided feedback on 446 recent service encounters across 42 Preclinical CROs. 18 providers have received detailed service quality profiles.TRANSCRIPT
QUALITYCRO
BENCHMARKING
PRECLINICAL
CRO Quality Benchmarking –
Preclinical Service Providers
©2014 Industry Standard Research www.ISRreports.com
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Report Overview
ISR knows that selecting a CRO is not easy. There are a myriad of factors to evaluate for each CRO being considered. Does the provider have the necessary therapeutic expertise? Will the project be completed on time and within budget? Will the provider have sufficient access to necessary resources? Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry.
In this Benchmarking report, ISR provides the data necessary to answer these questions – and many more – with confidence. 101 decision-makers have weighed in with their Preclinical CRO selection criteria and outsourcing behaviors. They have provided feedback on 446 recent service encounters across 42 Preclinical CROs. 18 providers have received detailed service quality profiles.
333Charts and Graphs
101Respondents
176Pages
446Service Encounters 1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions
• Preclinical Leaders• Proposal Volume• Service Provider Usage• Service Provider Preference• Service Provider Cost Experience and Perceptions
2. Service Provider Selection Drivers• Most Important Service Provider Attributes• Service Provider Attributes Gaining Importance
3. Service Provider Performance and Scorecards Across Attributes• Staff Characteristics Ratings• Operational Excellence Ratings• Organizational and Finance Ratings• Performance Summary by Category• Service Provider Loyalty
4. Service Provider Service Quality Profiles
5. All Study Data
How you can use this report:Study Sponsors• Make a more informed purchase of Preclinical
services by understanding which service providers best fit your company’s needs
• Broaden your Preclinical CRO evaluation list by accessing peer-based service quality ratings across critical attributes
• Pinpoint potential delivery concerns early in a CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps
Preclinical Service Providers• Uncover your own — and competitor —
delivery strengths and weaknesses• Design messaging to tout your company’s
strengths• Compete more effectively by understanding
buyers’ selection criteria and outsourcing trends
Report Structure:
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Service Quality Metrics
CROs Included in this Report• Absorption Systems• Accelera• Alliance Pharma Inc.• Aptiv Solutions• Aptuit• Avanza Laboratories• BASi• BioDuro• BioReliance• BRI Biopharmaceutical
Research Calvert• CeeTox• Cellular Technology Limited
(CTL)• Charles River Laboratories
• CiToxLab• Covance• EMD Millipore• Frontage Laboratories• Harlan• Huntington Life Sciences• IITRI• Indivumed GmbH• Maccine• MD Biosciences• MDS Pharma• MicroConstants• MPI Research• Myriad RBM• Quotient BioResearch
• Ricerca• Sequani• Sirius Analytical• SNBL• Southern Research• SRI International, Biosciences
Division• Taconic• Toxicon• Wil Research• William Harvey Research• WuXi AppTec• XenoBiotic Laboratories• XenoTech
11% C-level
13% President/ VP
53% Director
23% Manager
Participant Job Title Participant Geography Participant Company Size
45% Large Companies (R&D $1B or more)
33% Mid-Size Companies (R&D $100M-$999M)
28% Small Companies (R&D less than $100M)
61% North America
5% Asia / Other
34% Europe
Report Metrics
Respondent Demographics (N=101)
Participant Experience: Mean = 15.5 years
• Experience of the Preclinical unit’s lead investigator
• Local market / Regulatory knowledge
• Project manager quality
• Project team chemistry
• Provider responsiveness to sponsor’s questions
• Scientific knowledge
• Therapeutic expertise
• Access to “unique” tests, machines, equipment
• Data quality metrics
• Detailed plan for timely project communications
• Experience conducting specific tests and assays
• Metrics for database lock timelines
• Metrics for meeting overall project timelines
• Offers innovative solutions
• Prior positive experience with service provider
• Technology for real-time access to data
• Up-front contingency planning, risk management
• Financial strength/ stability
• Location of Preclinical unit(s) in different global regions
• Location of Preclinical unit(s) within your country
• Low cost
• Staff turnover metrics
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Table of Contents
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Introduction
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Introduction
Welcome to ISR’s CRO Quality Benchmarking Preclinical Service Providers report� Over time, Industry Standard Research has accumulated a wealth of knowledge around service quality and CRO performance� Understanding and utilizing this information allows stakeholders within the industry to make informed decisions when choosing a CRO for Preclinical services�
ISR knows that selecting a CRO is not easy� There are a myriad of factors to evaluate for each CRO being considered� Does the provider have the necessary therapeutic expertise? Will the project be completed on time and within budget? Will the provider have sufficient access to necessary resources? Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry�
In this Benchmarking report, ISR provides the data necessary to answer these questions – and many more – with confidence� 101 decision-makers have weighed in with their Preclinical CRO selection criteria and outsourcing behaviors� They have provided feedback on 446 recent service encounters across 42 Preclinical CROs� 18 providers have received detailed service quality profiles�
Not only does this report enable more educated purchases of Preclinical CRO services, it also allows Preclinical service providers to get a behind-the-scenes look at customers’ perceptions of their performance� Providers can determine areas of strength and understand where they may need to close the gap relative to competitors� As they say, knowledge is power� Having a grasp on customer beliefs, attitudes, and experiences will help Preclinical CROs effectively promote strengths and improve areas of weakness�
Sample Page
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Service Provider Performance and Scorecards Across Attributes
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Figure 1 – Staff Characteristics Ratings
Absorption Systems
Aptiv Solutions
Aptuit
BioReliance
Charles River Laboratories
CiToxLab
Covance
EMD Millipore
Frontage Laboratories Inc.
Harlan
Huntington Life Sciences
MDS Pharma
MPI Research
Myriad RBM
Quotient BioResearch
Ricerca
Wuxi Apptech
XenoTech
Scientific knowledge
Local market /
Regulatory knowledge
Project team
chemistry
Project manager quality
Provider responsiveness
to sponsor’s questions
Therapeutic expertise
Experience of the Preclinical
unit’s lead investigator
Sta� Characteristics
Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency
Sample Page
Figure 1 – Staff Characteristics Ratings
Company A
Company B
Company C
Company D
Company E
Company F
Company G
Company H
Company I
Company J
Company K
Company L
Company M
Company N
Company O
Company P
Company Q
Company R
Scientific knowledge
Local market /
Regulatory knowledge
Project team
chemistry
Project manager quality
Provider responsiveness
to sponsor’s questions
Therapeutic expertise
Experience of the Preclinical
unit’s lead investigator
Sta� Characteristics
Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency
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Sample PageSample Page
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Ordering Information
Industry Standard Research (ISR) is the premier, full service market research provider to the pharma and pharma services industries. With over a decade of experience in the industry, ISR delivers an unmatched level of domain expertise. For more information about our off-the-shelf intelligence and custom research offerings, please visit our Web site at www.ISRreports.com, email [email protected], or follow us on twitter @ISRreports.
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