cross cultural impact
TRANSCRIPT
8/8/2019 Cross Cultural Impact
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CROSS CULTURE
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CROSS CULTURAL ICEBERG
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M ANAGING CULTURAL DIFFERENCES
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CROSS CULTURAL COMMUNICATION
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HOW TO WORK CULTURE DIFFERENCES !
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W HEN IN ROME BEH AVE LIKE THE ROM ANSDO !
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SINGAPORE
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SINGAPORE
y Ethnic Make-up: Chinese 76.7%, Malay 14%,Indian 7.9%, other 1.4%
y R eligions: Buddhist(Chinese), Muslim (Malay s), C
hristian, Hindu, Sikh, Taoist, Confucianisty Language: Singapore has four national languages:Mandarin, Malay , Tamil and English. For businessand politics, English is the language of choice.
y Ethnic Diversity : multi-ethnic societ y whereChinese, Malay and Indian traditions coexist
beneath the veneer of a western cosmopolitanmetropolis.
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INDIA
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INDIA
y Ethnic Make-up: Indo-Ar yan 72%, Dra vidian 25%,Mongoloid and other 3%
y R eligions: Hindu 81.3%, Muslim 12%, Christian
2.3%, Sikh 1.9%, other groups including Buddhist,Jain, Parsi 2.5%
y Language: The different states of India ha vedifferent official languages, some of them notrecognized b y the central government. Central
government decided that Hindi w as to be the official language of India and therefore it also has the statusof official language in the states.
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INDIA INDIA SINGAPOR ESINGAPOR E
R elationships &Communication
y mutual trust and respecty prefer to do business
with those the y know y long-standing personal
relationships prior todoing business.
y A third part y introduction gives y ouimmediate credibilit y .
R elationships &Communication
y Personal relationships arethe cornerstone of all business relationships.
y group-oriented culturey Relationships take time to
develop.y be respectful and courteousy Non verbal communication
is given more importance
CULTURAL IMPACT ON NEGOTIATIONS ANDBUSINESS TRANSACTIONS
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INDIA INDIA SINGAPOR ESINGAPOR E
Business MeetingEtiquette:
y A ppointments b y letter,at least one month and
prefera bly two months inadv ance. Confirm y ourappointment
y arrive at meetings ontime since Indians areimpressed withpunctualit y .
y send a detailed agenda inadv ance. Send back-up materials and charts
Business MeetingEtiquette:
y A ppointments arenecessar y and should bemade at least 2 weeks in
adv ancey Do not tr y to schedule
meetings during ChineseNew Year (lateJanuar y/early Februar y )
y
Arrive at meetings on timepunctualit y is a virtue.y Questioning is a ta booy Never disagree or criticize y our senior
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INDIA INDIA SINGAPOR ESINGAPOR E
Negotiating:y Decisions are reached
b y the person with themost authorit y .
y Decision making is a slow process.
y Delay s are to beexpected, especially
when dealing with thegovernment
y Non - confrontational
Negotiating:y send a list of people who
will be attending thenegotiations and their
title well in adv ance.y There is a strict
hierarch y that must befollowed w ait to be told
where to sity slow pace
y non-confrontational
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Negotiations
y
if y ou lose y our temper y oulose f ace and prove y ou areunworth y of respect andtrust
y Most Indians expect
concessions in both priceand terms.
y Indians do not trust the legal s y stem and someone's wordis sufficient to reach an
agreement.y Do not disagree publicly
with members of y ournegotiating team.
y Successful negotiations are
often celebrated b y a meal.
y tough negotiators onprice and deadlines
y Decisions are consensusdriven
y Avoid losing y our temperor y ou will lose f ace and
damage y our relationship.y If y ou are signing a
contract with ethnicChinese, the signing datemay be determined b y an
astrologer or a geomancer(feng shui man).
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Business Cards
INDIA
y Business cards areexchanged after the initial handshake and greeting.
y If y ou ha ve a universit y degree or an y honour, putit on y our business card.
y Business cards need not betranslated into Hindi.
y Use the right hand to giveand receive business cards.
SINGAPOR E
y Business cards areexchanged after the initial introductions.
y If y ou will be meetingethnic Chinese, it is a goodidea to ha ve one side of y our card translated intoMandarin.Ha ve the
Chinese characters printedin gold, as this is anauspicious colour.
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BUSINESS CARDS
INDIA
y A l w ay s present y our business card so therecipient may read the
card as it is handed tothem.
SINGAPOR E
y Hand y our card so thet ypef ace f aces therecipient.
y Examine business cardscarefully before puttingthem in a business cardcase.
y Treat business cards withrespect.
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