www.igtsolutions.com

Cruise CapabilityDifferentiated customer experiencewith 2/5 cruise leaders

Cruises continue to be one of the most popular vacation options preferred by travellers worldwide. However, the space has been facing multiple challenges of not only increasing bottom line profits but also meeting and exceeding expectations for both first-time and repeat guests. The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry.

Interglobe Technologies (IGT) is leading provider of integrated IT and BPM solutions to the cruise industry with end-to-end solutions including consulting, custom development, technology and customer service outsourcing. IGT’s global presence, cutting edge technologies and operational expertise provide an efficient and cost effective way of facing the various challenges of the cruise industry. IGT has worked with 2 of the top 5 cruise leaders to enable better travel with operational and technology excellence.

The cruise industry today is faced with a unique array of opportunities and challenges. Cruises are under great pressure to deliver operational efficiencies and bottom line performance. They also strive to remain competitive and provide exceptional customer experience. Some of the concerns faced by the cruise industry across the globe include:

Business Challenges:

Enrich passenger lifecycle From Passenger registration to boarding and debarking

Make operations efficientCrew scheduling, customer service, occupancy management, shipboard operations, safety regulations etc.

Improve guest satisfactionand turn them into loyal customers through various reward programs

IGT provides both on-board and shore solutions to the cruise industry ensuring increased revenues, reduced net costs per Available Lower Berth Day(ALBD), higher efficiencies and enhanced guest satisfaction through its specialized business services

IGT cruise capability

• One helpdesk for all crew travel requirement support operating 24/7 for a leading cruise company serving more than 20 million passengers every year

• DSAT at less than 2% consistently over the years for crew management

• Data integration and conceptualization of all passengers on board and pre departure requirements

• Multilingual support for handling new markets

• Helped a leading cruise company increase passenger traffic by 20% in the first month of deployment

Demonstrated capability in cruise industry

On-board Services

On-shore Services

Operations• Ship Property Management• Fleet Management• Material Management• Document Management

Ancillary Services Mgmt.• Casino Management• Transfers• Food & Beverage

Point of Sale• POS System

Administration• Ancillary Services Management• Dining Room ManagementCrew Management• Payroll• Crew Allocation• Crew Bonus Evaluation

Sales/ Distribution • Cruise Booking Engine• GDS Integration• Cruise Legacy System• Cruise Itinerary Planner

Crew Management• HR System• Crew Feedback Evaluation• Berth Allocation

Ship Management• ERP • Reporting/ BI• Revenue Management

Pre Cruise Services

Sales & Reservations

Loyalty Management

Rate Desk & Fare Filing

Crew Management

Social Media

Post Cruise Services

Customer Care Services

Lost & Found Support

Refunds & Claims Processing

Feedback Management

Back Office Support

Billing Reconciliations

Continual innovation driven by non disruptive technology is the key to address the fore-mentioned issues faced by the cruise industry. Cutting edge technology enables cruises to maximize cost savings, increase revenues and at the same time enhance their overall customer experience.

IGT IT-BPM Solutions

• Over 20 years of travel domain led solution development experience, enabling end-to-end solution delivery

• 60+ active clients across industry leaders in travel companies

• 7,000+ travel & technology experts across 18 nationalities

• Services across 5 continents in 20 international languages

Why IGT?

Corporate Office: Echelon Building, Plot No-49, Sector-32,Gurgaon-122001 Haryana, INDIAmktg@igtsolutions.com | www.igtsolutions.com

IGT Solutions

BUSINESS PROCESS MANAGEMENT

Customer Service Sales and ReservationsBaggage Helpdesk Content Management Queues Loyalty Management

Ticketing & Fulfillment Rate Desk Crew Scheduling IROPS Fare FilingSocial Media

TECHNOLOGY SERVICES

Application ServicesEcommerce Product Implementations

TPF Core ApplicationsTestingMobility

Digital Contact CenterRobotics & AutomationSocial Media Management& AnalyticsTravel Analytics

ChatbotsAirline Cost Management FrameworkiQD mTAFSpeech Analytics

DIGITAL SERVICES & SOLUTIONS