csa learning & development conference · 2020-01-31 · 09:45-09:50 09:50 -10:30 10:30-11:00...

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09:45 - 09:50 09:50 - 10:30 10:30 - 11:00 11:00 - 11:30 11:30 - 12:00 12:00 - 12:30 12:30 - 13:00 13:00 - 13:45 13:45 - 14:15 14:15 - 15:00 15:00 - 16:30 Making the levy work to create jobs and upskill businesses Company Case Studies Samantha Cooke (BW Legal) Zoe Dellow (CSA) Professional qualifications for the debt collection sector Michael Nicholls Relationship Director (London Institute of Banking and Finance) Successful and effective deployment of apprenticeships Emma Blackburn (Booking.com) Stephen Johnson-Ramsey (Aioi Nissay Dowa Europe) Positive psychology of leadership Beth Orford Head of People (Efficient Frontiers International) Using leadership and management apprenticeships for rapid business growth Deborah Cooper People Director (Marston Holdings) Don’t underestimate the importance of HR Sarah Jackman, Counsel (Dentons) 3 out of 4 people are stressed at work Danielle Bacon Director of People and Business (Investors In People) How to embed behavioural change to enhance wellbeing Kathy Heath (Gen.Healthy Minds Ltd) Steve Penney (Marston Holdings) Beth Orford (Efficient Frontiers Int.) The apprenticeship reforms a success or failure? Reviewing progress and exploring the risks, challenges and opportunities Simon Ashworth Chief Policy Officer (AELP) Q&A sessions Lunch Optimising your brain to make you think better John Sunderland-Wright Owner (Ultima Performance Ltd) Graduation ceremony & drinks reception Morning break APPRENTICESHIPS & PROFESSIONAL DEVELOPMENT LEADERSHIP & CULTURE MENTAL HEALTH & WELLBEING IN THE WORKPLACE PLENARY SESSIONS Apprenticeship levy support services for businesses Ian Higginbottom & Mo Mayat (Education and Skills Funding Agency) Catherine Lunn (West Yorkshire Combined Authority) SM&CR leadership and culture Denise Crossley CSA Board Director & CEO (Lantern) Stress resilience and mindfulness for learners Kathy Heath Director (Gen.Healthy Minds Ltd) Positive absence management Daniel Windsor Business Software Manager (Bright HR) Keynote Brad Burton Welcome address Fiona Macaskill Head of Learning & Development (CSA) CONFERENCE CSA LEARNING & DEVELOPMENT CHAMPIONING PEOPLE DEVELOPMENT Tuesday 4 February 2020 - Cloth Hall Court, Leeds Tickets: £50 per person #csalearning www.csa-uk.com/learning-conference @creditservicesa

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Page 1: CSA LEARNING & DEVELOPMENT CONFERENCE · 2020-01-31 · 09:45-09:50 09:50 -10:30 10:30-11:00 11:00 & PROFESSIONAL-11:30 11:30-12:00 12:00-12:30 12:30-13:00 13:00-13:45 13:45 -14:15

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Making the levy work to create jobs and upskill businesses

Company Case Studies

Samantha Cooke (BW Legal) Zoe Dellow (CSA)

Professional qualifications for the debt collection sector

Michael NichollsRelationship Director(London Institute of Banking and Finance)

Successful and effective deployment of apprenticeships

Emma Blackburn (Booking.com)Stephen Johnson-Ramsey (Aioi Nissay Dowa Europe)

Positive psychologyof leadership

Beth OrfordHead of People (Efficient Frontiers International)

Using leadership and management apprenticeships for rapid business growth

Deborah Cooper People Director (Marston Holdings)

Don’t underestimate theimportance of HR

Sarah Jackman, Counsel(Dentons)

3 out of 4 people arestressed at work

Danielle BaconDirector of People and Business (Investors In People)

How to embed behavioural changeto enhance wellbeing

Kathy Heath (Gen.Healthy Minds Ltd)Steve Penney (Marston Holdings) Beth Orford (Efficient Frontiers Int.)

The apprenticeship reforms a success or failure? Reviewing progress and exploring the risks, challenges and opportunities

Simon Ashworth Chief Policy Officer (AELP)

Q&A sessions

Lunch

Optimising your brainto make you think better

John Sunderland-WrightOwner(Ultima Performance Ltd)

Graduationceremony& drinksreception

Morning break APPRENTICESHIPS& PROFESSIONALDEVELOPMENT

LEADERSHIP& CULTURE

MENTAL HEALTH& WELLBEING INTHE WORKPLACE

PLENARYSESSIONS

Apprenticeship levy support servicesfor businesses

Ian Higginbottom & Mo Mayat (Education and Skills Funding Agency)Catherine Lunn (West Yorkshire Combined Authority)

SM&CR leadership and culture

Denise CrossleyCSA Board Director & CEO (Lantern)

Stress resilience and mindfulnessfor learners

Kathy HeathDirector (Gen.Healthy Minds Ltd)

Positive absence management

Daniel WindsorBusiness Software Manager(Bright HR)

Keynote

Brad Burton

Welcome address

Fiona MacaskillHead of Learning & Development(CSA)

CONFERENCECSA LEARNING &

DEVELOPMENT

CHAMPIONING PEOPLE DEVELOPMENT

Tuesday 4 February 2020 - Cloth Hall Court, LeedsTickets: £50 per person

#csalearningwww.csa-uk.com/learning-conference @creditservicesa