csg – working together with shop direct
DESCRIPTION
ÂTRANSCRIPT
... creating an exceptional workplace … 1
Proud to be supply
partners working together
Proud to be at the cutting edge of
retail innovation
Proud to have worked with
Shop Direct for 10 years
Meet the Team
Karl E Bell Operations Director
Danny Peat Operations Manager
Gavin Jones Contract Manager
2 ... creating an exceptional workplace …
Debbie Tetley Sales Consultant
Company Overview
! Family owned and managed business since 1969 ! 1A* Dunn & Bradstreet Credit Rating ! Employing a 1200 strong workforce
3
BS OHSAS 18001:2007 ISO 9001:2008 ISO 14001:2004
... creating an exceptional workplace …
Some of our customers
4 ... creating an exceptional workplace …
History – Time Line
The Journey …
5 ... creating an exceptional workplace …
2005 Shaw
Li.le Hulton
2007 Raven Mill
2010 Skyways
2012 Shaw
Industrial
The proposed cleaning service …
Just like … we have created a ‘One-stop-shop’ concept for Shop Direct:
6 ... creating an exceptional workplace …
Open Transparent Clear Concise
The Proposed Cleaning Service…
7 ... creating an exceptional workplace …
Scope ! Dedicated Contract Manager ! Equipment Innovations ! Refresh Training
! Staff Incentives
! High Standards – defined and monitored with iPad Systems
! Communication/Strong Working Relationships
! Emergency Call-Outs
Deliverables ! Added Value
! Continuity of Standards
! Real Time Information ! Cleaning Standards that reflect
an exceptional workplace
! Lead by our Operations Director
! Reacting in a timely manner
The proposed cleaning service …
Little Hulton:
! Reduction of hours - 71 hours ! Consultation with staff will streamline cleaning régime ! Redundancy Costs ! Provision of Sit ‘n’ Ride Sapphire 85 Scrubber Dryer & Comac
Sweeper ! Added Value – warehouse operational clean resulting in cost
savings ! Improvements in washrooms and rest areas ! Regular supervisory checks will improve standards
8 ... creating an exceptional workplace …
Labour Saving Cleaning Equipment
9
Ruby 55 Scrubber Dryer
Comac CS700B Ride on Sweeper Coral 26
Ride on Scrubber Dryer
High Level Clean Space Vac with Camera
Ruby Baby 13” Scrubber Dryer
Karcher Upright Scrubber Dryer
Labour Saving Cleaning Equipment
10
Battery Operated Cordless WVB 750 Wet ‘n’ Dry Pick Up
Go Free Flex Pro Cordless Backpack
Numatic Cordless Vac
Rubbermaid Pulse Mop System
MV Multi Surface Residential/Commercial Litter Vac
Account Management
11 ... creating an exceptional workplace …
An Experienced Team
12 ... creating an exceptional workplace …
Karl Bell - Operations Director … over 25 years’ continued service and experience at CSG. Danny Peat – Operations Manager – over 10 years’ service and experience at CSG. Gavin Jones – Contract Manager – multi-site/account management experience
Roles & Responsibilities
13 ... creating an exceptional workplace …
Karl Bell Operations Director ! Daily Directorship to the team ! Dedicated to the Account ! Delivering an efficient and effective service ! Financials – best value ! Attending strategic quarterly meetings with client
Danny Peat Operations Manager ! Reporting to Karl ! Organising the team ! Specifications and schedules ! Regular review meetings ! Supporting Contract Manager ! Back-filling the role in Contract Manager’s absence
Roles & Responsibilities
14 ... creating an exceptional workplace …
Gavin Jones – Contract Manager ! Exclusive Contract Manager ! First point of contact for everything – cleaning and any associated services ! Bespoke/flexible service providing FM Services ! Providing emergency cover ! Audit Reports, using latest technology ! Instills culture of continuous improvement ! Drive standards throughout portfolio ! Motivates and develops management and teams with incentives ! Appraisals and Team Reviews ! Managing change ! Monitor and improve efficiencies – initiating cost savings for Shop Direct Group
Management Information
15 ... creating an exceptional workplace …
! Real Time Information ! Audit Reports emailed at point of
completion ! Photographic evidence/GPS signals
pin point audit locations ! Setting universal high standards ! Trends/Patterns – as part of
continuous improvement ! Weekly Summary of Site Visits ! Email itinerary for the following week ! Fortnightly update on hours worked ! FM Workshops resulting in minimal
resource needed from Shop Direct
Management Information
16 ... creating an exceptional workplace …
Resource Planning
17 ... creating an exceptional workplace …
Karl Bell, Operations Director
Danny Peat
Operations Manager
Gavin Jones Contract Manager
Speke
Product Centre Shaw NDC
Raven Mill
Little Hulton
Aintree
Bolton
Site Manager Deputy Site Manager
Teams including OperaJves and ShiK Supervisors
Consistency is Key
18 ... creating an exceptional workplace …
It’s not about perfect, it’s about effort and consistency … when you deliver that effort and consistency every single day, that’s where transformation happens … That’s how we create exceptional workplaces …
Case Study
19 ... creating an exceptional workplace …
providing “Worldwide Legal Services”
Leeds Birmingham London
! CSG are the No.1 Supplier since 2005
! Developed our portfolio of services with confidence – bringing added value
! Expanding new building projects with ease
Manchester
Case Study
20 ... creating an exceptional workplace …
! Short timescales ! Service Improvements ! In-House Helpdesk ! FM Workshop System ! Open Book Approach
providing “Worldwide Legal Services”
Case Study
21 ... creating an exceptional workplace …
! Total ‘One-Stop-Shop’ ! Waste Management/Compactor Baling duties ! Washroom Services ! Carpet Cleaning ! Kitchen Deep Clean ! Window Clean/Abseiling ! High Level Cleans
providing “Worldwide Legal Services”
Multi-site services – additional benefits
Implementation/Mobilisation Plan
22 ... creating an exceptional workplace …
AddiJonal Sites ExisJng Sites Roadshow • Introductions • Meet the Teams • Health & Safety • HR & TUPE • Site Survey • Confirm milestone dates
Roadshow • Introduce Contract Manager • Explain new structure • New Equipment – Training Plan • Incentives/Team Rewards
All Site Managers/Supervisors to attend an Induction Day at CSG Head Office
Implementation/Mobilisation Plan
23 ... creating an exceptional workplace …
Week 1
Roadshow Equipment
confirmation Place orders
Week 2
Agree schedules
KPI’s Standards
HR Consultancy
Week 3
Ensure team members are familiar with service levels
Week 4
Senior Management on site to support change process New equipment
delivery
Week 5
Launch Week
New Sites
Issue a weekly report and present a weekly itinerary plan
1st July
Implementation/Mobilisation Plan
24 ... creating an exceptional workplace …
Draft Mobilisation Plan
18th 19th 20th 21st 22nd 23rd 24th 25th 26th 27th 28th 29th 30th 31st 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th 21st 22nd 23rd 24t 25th 26th 27th 28th 29th 30thObtain TUPE informationArrange Welcome to CSG meet teamTUPE booklets to be issuedIntroduce site Buddy to teamAssess if there are any vacancies and advertise theseHR Paperwork completeEmployee welcome packBegin to compile cleaning schedulesAgree Cleaning Schedules with ClientSet up order fileInform suppliers of delivery details (address, times etc.)Determine site delivery procedures (times, location etc.)Draft ContractAgree Contract SignOrder equipmentEquipment delivery day (need someone to take receipt)Determine & order consumablesIntroduce Health & Safety TeamSet up BACS paymentsPlace initial ordersList of key phone numbersGo through invoicing with ClientSite Visit with Shorrock to access Washroom servicesSet up COSHH FilesStaff training
K ey
C S GBoth C S G and C lient
J uneMay
JULY 1st Contract Commencement
Shop Direct Involvement
25 ... creating an exceptional workplace …
Implementation … site inductions ! Minimal resource would be required
! Meeting Rooms required to complete our induction/training
! Keeping Shop Direct in the loop at all times
! Progress report issued for each site
Continuous Improvement/Innovation
At quarterly strategic meetings we will bring you …
26 ... creating an exceptional workplace …
New Equipment Technology
Inspiration from …
Trade Shows Magazine Publications
Our Suppliers
Benefits … Efficient use of labour - High cleaning standards - Cost reductions
Other services
! Catering ! Vending ! Security ! Windows ! High Level ! Consumables ! Computer Cleans ! Exterior Landscaping ! Washroom – feminine hygiene ! Pest Control ! Waste Management ! Kitchen Deep Cleans
27 ... creating an exceptional workplace …
Other services
! Refresh washrooms across all locations
! New paper dispensers – free of charge
! Fully automated soap dispensers – reducing cross-infection
! Feminine Hygiene – liner service – more hygienic than bin exchange
! V Air Gel – constant fragrance – environmentally friendly
! Hand Dryers – bio dryer similar to Dyson Blade – collects water
28 ... creating an exceptional workplace …
Washroom
Commercials
29 ... creating an exceptional workplace …
Non-Compliant CSG Fully Compliant TUPE Little Hulton £1,153,744 £1,211,220 £86,302
Our fully inclusive costs include … ! Contract Manager ! Car ! iPad/Cleanlink Audit System ! Redundancy Costs ! Latest Equipment Technology – written off over 3 years ! Enhanced Holiday Entitlement/Rewarding Team ! Seasonal Work
And finally …
Thank you for your time today.
We look forward to answering any questions you may have.
30 ... creating an exceptional workplace …