cso orientation program - world...
TRANSCRIPT
Osvaldo L. GratacósVice President and Compliance Advisor Ombudsman (CAO)
CSO Orientation ProgramApril 17, 2017
WHAT IS CAO?
Independent accountability mechanismfor IFC and MIGA– the private sector arms of the World Bank Group.
CAO addresses complaints from project- affected communities.
CAO works with civil society organizations that support local communities.
Channel of accountabilityfor project-affected people
WHERE CAO INTERACTS
WHAT COMPLAINTS CAN CAO ACCEPT?
1. IFC or MIGA project
2. Social & environmental issues
3. Complainants believe they are, or may be, impacted by the project
IFC Policy framework informs CAO’s work.
IFC POLICY FRAMEWORK• Policy on Environmental and Social Sustainability
• Performance Standards 1-8:1. Assessment and Management of Environmental and Social Risks and Impacts2. Labor and Working Conditions3. Resource Efficiency and Pollution Prevention4. Community Health, Safety, and Security5. Land Acquisition and Involuntary Resettlement6. Biodiversity Conservation and Sustainable Management of Living Natural
Resources7. Indigenous Peoples8. Cultural Heritage
• Policy on Access to Information
Access the policies at: www.ifc.org/sustainability
CAO’S THREE FUNCTIONS
• Achieving remedy
• Dialogue
• Clients and communities
• Determining IFC/MIGA compliance
• IFC/MIGA project impacts
• Independent advice
• Improving performance
ISSUES IN CAO COMPLAINTS
TOP THREE CATEGORIES OF ISSUES RAISED IN CAO COMPLAINTS, FY2016
CASES BY SECTOR, FY2016
Honduras: DinantIFC investments in palm oil sector
CASE EXAMPLES
Global: Financial IntermediariesIFC investments in commercial banks, insurance companies, leasing companies, and private equity funds
CAO ADVISORY WORK
e.g. CAO grievance mechanism toolkit: www.cao-grm.org
• Important resource for learning
• Improving performance of IFC/MIGA
Compliance Advisor Ombudsman (CAO)2121 Pennsylvania Avenue NWWashington, DC 20433, USA
Email: [email protected] Phone: +1 202 458 1973 Fax: +1 202 522 7400
www.cao-ombudsman.org
https://twitter.com/CAOoffice
https://www.facebook.com/CAOoffice
CONTACT US