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CSR Review

CSR Strategy – People, Planet, Proximity

AsoneofthelargestemployersinBelgium,bpostplaysamajorroleinsociety.Itisourdutytosetanexample.Thisiswhyourambitionistomakeourcompanyprocessesandculturesustainable.Insodoing,weareabletoachieveasustainablegrowthandberecognizedbyourstakeholders(customers,shareholders,government,employees,suppliers,tradeunions,NGOs)asasociallyresponsiblecompany.Itisalsoimportanttousthatourcustomersknowthattheirletters,parcelsandlogisticsareprocessedinaresponsibleway.Oneofthekeyexamplesofbpost’sstrivingforsustainablegrowthisthesustainabilityloanittookoutattheendof2017.TheinterestrateofthisEUR300millionrevolvingcreditfacility(RCF)changesaccordingtobpost’ssustainabilityratingasdeterminedbyanexternalparty.TheloanwasthefirstofitskindinBelgiumandincentivizesourorganizationtobecomeevenmoresustainable.

Togetherwithourstakeholders,weperformedamaterialityassessment,basedonwhichwedefinedourCSRstrategystructuredinthethreefollowingpillars:

• People:wecareaboutouremployeesandarecommittedtothem.

• Planet:westrivetoreduceourimpactontheenvironment.

• Proximity:weareclosetothesocietyanditsemergingneeds.

Moreaboutourmaterialityassessmentmethodologyandourstakeholderdialoguecanbefoundonourwebsite.

Foreachofthesepillars,wehavelinkedourmaterialtopicsandstrategicKPIsonwhichweintendtofocus:

Green fleet

SHARED VALUECREATION

• Employee health and safety

• Employee training and talent development

• Ethics and diversity• Social dialogue

• • Green buildings• Waste management

• To our community• To our suppliers• To our customers

through our services

• Continuity of our business• Employee satisfaction and engagement• Customer satisfaction

PEOPLEWe care aboutour employees

and engage them

PLANETWe strive to reduce

our impact on the

environment

PROXIMITY

We are close tothe society

bpost ANNUALREPORT2018 110

CSR REVIEW

https://corporate.bpost.be/sustainability/csr-governance/stakeholder-engagement?sc_lang=en

Our CSR priorities (material topics)

Related risk & opportunities Strategic KPI Target Result 2018 vs target Result 2018 vs. external environment

People

Employeehealthandsafety

Casesofinjuryand/orillnesscanrepresentacostforbpostaswellasfortheemployeeconcerned.Also,apreventivewell-beingpolicycanhelpdecreasestresslevelsandhence,absenteeism.

Absenteeism bpostBelgiumhassetanewtargetfor2019-5%decreasecomparedto2018.

bpostBelgium:7.85%

AccordingtoaSecurexstudy1,theBelgianaverageabsenteeismratewas7%in2017.

Employeetrainingandtalentdevelopment

Trainedemployeescandemonstrateanincreaseinefficiencyandpromoteemployeeengagement,whichcanimproveemployeeretention.

Ethicsanddiversity

Theethicalanddiversitypolicyaffectsbpost’sreputation,itsemployee’sengagementandretention.

Employeeengagement

Toexceedor meet the Belgiannationalbenchmarkonengagement(2017:5,10).

Results2017:4.8.Thenextemployeesatisfaction surveywillbeperformedinQ12019.

ThecompanyPulseperformedastudyoverthe2014-2017periodinwhichtheysurveyed81,000 employeesfrom215Belgiancompanies.Theoverallengagementratewasthenbeencorrectedusingspecificcriteria(e.g.worktype,age)andafactorfromtheKULuniversity.Fromthisresearchitappearsthatthenationalbenchmarkforemployeeengagementis5,10.

Social dialogue

Aneffectivesocialdialoguehelpspreventpossiblestrikesandrelatedcostsbutalsoensuresemployeesatisfactionandengagement

Planet

Greenfleet Havingagreenfleethelpsimproveourcarbonfootprintandbringsaboutapositivepublicimageofthecompany.Italsogeneratesfuelcostsavings.Moreover,itisawaytomitigateexpectedrisingcarbontaxes.

CO2 footprint scope 1,2and3

• -20%scope 1and2GHGemissionsby2030comparedto baseline 2017:114,395tCO2-eq.

• -20%scope3GHGemissionsby2030fromUpstream Transportation andDistribu-tioncomparedto baseline 2017:218,016tCO2-eq.

Results2018:Scope 1&2 emissions increasedby2%to116,467 andscope3emissions decreasedto192,390allowingforanoveralldecreaseofCO2 emissions of7%(scope 1,2and3).

Forthesixthtime,bposthasbeenrecognizedgreenestpostaloperatorbytheIPC.Everyyear,IPC’sEnvironmentalMeasurementandMonitoringSystem(EMMS)measuresthecarbonemissionsofagroupoftwentypostaloperatorsworldwide.In2017,thesetwentycompaniesintheEMMSgenerated6,211,000 tonsofCO2forscope 1and2,and17,363,000 tonsofCO2forscope 1,2and3.bpost’semissionsof308,857tCO2-eq(scope 1,2and3

2) are thus betterthanaverage(310,550 tonsofCO2).

Greenbuildings

Greenbuildingsgenerateenergy-relatedcostsavingsandimproveour carbon footprint.

Wastemanagement

Asoundwastemanagementbringsapositiveimageofthecompanyandimprovesourscope3carbonfootprint.Assuch,itcanalsogeneraterevenuesbyvalorizingwasteasarawmaterial.

(1)Source:https://www.securex.be/nl/publicaties/wp/absenteisme-in-2017

(2)Source:https://www.ipc.be/sector-data/sustainability/emissions


CSR REVIEW

Our CSR priorities (material topics)

Related risk & opportunities Strategic KPI Target Result 2018 vs target Result 2018 vs. external environment

Proximity

Proximitytooursociety

Proximitytosocietyispartofbpost’smission.Forgettingthelocalcommunitywouldbedetrimentaltobpost’sreputation.

Number of social initiatives

Toberecognizedbyourcommunityasa sustainable partner

13 OurDuoForaJobinitiativewasawarded“CoupdeCœur2018”bythejuryofPostEurop.

Proximitytoour suppliers

Havingaclearoverviewofoursupplychainbringsefficiencyandhelpsavoidsupplyrisks(e.g.financialorsupplystability).Also,includingsustainabilityrequirementshelpsmitigatereputationalriskslinkedtounethicalbehaviororenvironmentaldamage.

Share of significanttier1suppliers coveredbyour Supplier CodeofConduct

100% 100% Since2018,100%ofbpostBelgiumsuppliersarecoveredbythesuppliercodeofconducts(nowincludedinourgeneraltermsandconditionsforallourcontracts).Ecovadissurveyed120 companiesontheirprocurementpracticesin20171.Fromthissurvey,itappearsthatnotmorethan45%ofthecompaniesspend75%ormoreoftheirprocurementvolumeonstrategicsupplierscoveredbytheirsustainableprocurementpolicy.

Proximityto our customers throughourservices

Enhancingourcustomerexperienceandimprovingourofferimprovescustomerretention.Moreover,developingmore sustainable solutions givesanopportunitytogobeyondcustomerexpectations,thusimprovingourmarketpositioning.

Customersatisfaction

Toexceedormeetthelevelofpreviousyear(2017bpostBelgium:86).

bpostBelgium:84One of the reasonsbehindthedeclineof customer satisfaction canberelatedtothestrikesthatoccurredinQ4of2018,whichaffectedthe timeliness andqualityof the mail distribution.

bpost measures customer satisfaction ona7-pointscale.Othercompaniestendtousea5-pointor10-pointscale.Moreover,wemixresultsofbothresidentialandbusinesscustomers in our approach. This makesitdifficulttocompareresultswithothercompaniesorbenchmarks.

(1)Source:Ecovadis-ScalingUpSustainableProcurement,2017.


CSR REVIEW

Key achievements in 2018

Our CO2 Science Based Target has been approved

WeareawarethatouractivitiesgenerateasignificantlevelofGHGemissions.Reducingourecologicalimpactispartofthepromisewehavemadetoourcustomersandstakeholders.

Bytheend2017,bposthadsuccessfullyreduceditsgreenhousegasemissionsby-37%since2007.In2018,wewereawarded“greenestpostaloperatorintheworld”forthesixthyearinarowbytheInternationalPostCorporation.Thisyear,tofurtherpushoureffortstomeetthe2015ParisClimateAgreement,wedecidedtosetanambitious“Science-BasedTarget”forthecarbonfootprintoftheentirebpostgroup:-20%CO2emissionsby2030,comparedtoournewbaselineyear2017.

Comparedtobusinessasusual,thisrepresentsareductionofnearly-40%.

Wewereproudtoseeournewtargetapprovedbythe“ScienceBasedTarget”initiative.ThismeansourambitionisrecognizedashavingthepotentialtocontributetokeeptheriseinglobaltemperaturebelowtwodegreesCelsiuscomparedtopre-industrialtemperatures.

Toachievethisgoal,wewillexchange50%ofourdieselvehiclesby2030foranelectricalalternative.InBelgium,therewillbemorethan600 newelectricvehiclesby2022,andmorethan3,400by2030.Thisisambitiouscomparedtotheoverallexpectationsregardingtheelectricalvehiclesmarket.Indeed,accordingtoaBloombergprediction1,55%ofallnew

carsalesand33%oftheglobalfleetwillbeelectricby2040.Butatbpost,weareaimingfor50%by2030.

Otherinitiativesalsoaimtoreduceourcarbonfootprint,suchasthepurchaseofgreenelectricity,“ecodriving”training,electricalcompanycarsandalternativewaystocometowork.Atoursubsidiaries,wewanttoswitchtoelectricalvehicles,purchasegreenelectricity,andswitchtoLEDlightingwhenrelevant.

SDG Roundtable with the QueenbposthascommittedtocontributetotheUnitedNationsSustainableDevelopmentGoals(SDGs).Asanenvironmentallyandsociallyresponsiblepubliclyquotedcompany,weacknowledgeourroleandsharedresponsibilityintheimplementationofthesegoals.Inthiscontext,wehaveendorsedtheBelgianSDGChartersince2016.Morespecifically,ouroperationscontributemosttothefollowingSDGs:9 (Industry,innovationandinfrastructure),12 (Responsibleconsumptionandproduction),8 (Decentworkandeconomicgrowth),13 (Climateaction)and11 (Sustainablecitiesandcommunities).

On14thJune 2018,ourCEOKoenVanGervenparticipatedinaroundtablediscussionontheSDGspresidedbyHerMajestytheQueen.AdozencompaniesattendedtheeventtodiscusstheirideasregardingsustainabilityinlinewiththeUnitedNations’DevelopmentGoals.OurCEOpresentedseveralbpostinitiativestotheQueenandtheMinister.Attheendofthemeeting,KoenofferedQueenMathildeahoneypotfromour“Beepost”production,locatedontherooftopofourheadquartersinBrussels.

(1)Source:Bloomberg(2018)–ElectricVehicleOutlook2018.https://about.bnef.com/electric-vehicle-outlook/


CSR REVIEW

bpost signed the Green Deal BiodiversityProximitywithwidersocietyispartofourmission.Weareindailycontactwiththelocalcommunities.Wethereforewanttotakethisopportunitytoimprovethebiodiversityandenvironmentthatsurroundthem.

Tothisend,bpostBelgiumhassubscribedtotheGreenDealBiodiversitywithmorethan110 companies,organizationsandlocalgovernments.

AGreenDealisavoluntaryagreementbetweenpublic/privatepartnersandtheFlemishGovernmenttostartajointgreenproject.ThroughtheGreenDealBiodiversity,bpostcommitstoincreasingbiodiversityinsideandoutsideitscorporatesitesoverthenextthree years.

Specifically,relativelysimplemeasuresarebeingtakentoenhancethenaturalvalueofoursites.AnexampleistheinstallationofaninsecthotelatourheadofficeinBrussels.

Our efforts for more inclusiveness have been awarded “Coup de Cœur 2018” by PostEurop

bpostcaresaboutitspeople,butalsoaboutthecommunityandinclusion.Atbpost,weengagewithsocietybysupportingprojectsandorganizationsthatalignwithourmission.

Asapartofoureffortsforincreasedsocialinclusion,wepartneredwithDuoforaJob.ThisBelgianorganizationmatchesyoungimmigrantjobseekerswithover50-yearolds.Thankstotheirprofessionalskillsandexperiencesinrelatedfields,theseover-50scanaccompanyandsupporttheyoungprofessionalsintheirjobsearch.

Theobjectiveoftheinitiativefor2018wastohave26bpostvoluntarymentorstrainedandoperationalbytheendoftheyear.

Wevaluethisprojectasitisfacilitatingthefutureemploymentofyoungpeoplewithoutanetworkwhilerecognizingthevalueoftheexperienceofolderbpostemployees.Forbothparticipants,theexperiencebringsabouthighmotivation,recognitionandhumanimpact.Theinitiativealsomadeitpossibleforbposttobeawarded“CoupdeCœur2018”bythejuryofPostEurop.

Together towards the future: re-establishing trust through social dialoguebpostprovidesstablefull-timejobswithmeaningfulwork,especiallyforthe70%ofouremployeeswithlowqualifications.Ouremployeesarethusattheheartofourbusiness.Iftheyfeelsatisfiedandenthusiastic,theycan,inturn,enthuseourcustomersandearntheirloyalty.Thisencouragesbposttoworkhardtopromotewell-beingandgoodworkingconditionsforouremployees.

Nevertheless,ourbusinessisconstantlychanging,andnewchallengesariseallthetime.

Ourchallengeistofindtherightbalancebetweenadjustingtomarketchangesandensuringstableworkingconditions.Therefore,wetrytofosteragooddialogueandrelationshipwiththeunionsinordertoreactpromptlytoincidents,avoidescalationandmitigatesocialconflicts.

Weendedtheyearwithimportantagreementsregardingthewell-beingofouremployeesandthefutureofbpost.Theobjectivewastoanswerouremployees’workloaddemandsandtorestoretrust.Thisresultedinanewcollectivelaboragreementfor2019-2020inwhich,measurestoincreasethepurchasingpower,decreasetheworkloadandsecurefuturejobpreservationwerelaiddown.ThisagreementwillimpactbpostBelgium’scostbasebyaboutEUR 20 millionannually.

Intheend,thoseproposalsbringtogethermanypositiveelementswhichrepresentabreakthroughforthewell-beingofouremployeesandforthefutureofourcompany.

Challenge of 2018


CSR REVIEW

CSR consolidated statements

About our CSR consolidated statements

ThisCSRreporthasbeenpreparedinaccordancewiththeGRI(GlobalReportingInitiative)Standards(coreoption)andisstructuredbasedonourmaterialaspects.TheGRIContentIndexcanbefoundonourwebsite.

Scope and boundariesTheinformationusedforthisCSRconsolidatedstatementwascollectedfrominternaldepartmentsandismainlybasedoninformationavailablethroughinternalreporting.Theinformationregardsthe2018calendaryearandcoversallofbpost’sactivities,includingthoseofitssubsidiaries,unlessspecificallystatedotherwise.

Thecompletelistofbpost’ssubsidiariescanbefoundinbpost’sFinancialConsolidatedStatements.Wedefineasubsidiaryasanentityinwhichbpostownsmorethan50%ofthesharesandthatissignificantintermsofturnoverandemployees.Subsidiariesincludedforourreporteddataarelistedbelow.

Thesubsidiariesinscopeareincludedasofthedateofacquisition.Ifthesubsidiarywasacquiredin2018,thedataonlycoverstheperiodafterthedateofacquisition.ThisisthecaseforthesubsidiaryActive Ants.

bpost entities Ownership Scope %ofFTE Planet People Proximity

bpostBelgium (bpost SA/NV) 100% Yes 75

Radial 100% Yes 18

LandmarkGroup 100% Yes 2

Dynagroup (incl.LeenMenken) 100% Yes 2

Ubiway(incl.Kariboo!) 100% Yes 1

Speos 100% Yes 1

AppleExpress 100% Yes 1

FDM 100% Yes <1

ActiveAnts 63.6% Yes <1

CityDepot 99.7% Yes <1

Euro-Sprinters 100.0% Materialonlyforsubcontractedtransport n/a n/a n/a

deBuren 51.0% NotmaterialbasedonFTE n/a n/a n/a n/a

bpostbank 50.0% No operational control n/a n/a n/a n/a

Limiteddataavailable forsubsidiary

Data almost complete forsubsidiary

Data complete forsubsidiary


CSR CONSOLIDATED STATEMENTS

https://corporate.bpost.be/sustainability/csr-governance/csr-governance?sc_lang=en

Data quality and reliabilityThequalityandreliabilityofenvironmentaldataintheCSRconsolidatedstatementisensuredbytheEnvironmentalandEnergyDepartmentofbpostBelgium,whichperformsyearlydatachecksandanalyses,developsreductionplansandworkscloselywiththedifferentauthorities.Weinvolvedvariousexternalpartieswhenassessingthequalityofthereporteddata:CO2Logic,ISWEuropaandDeloitte.

TheHRdataintheCSRconsolidatedstatementaremostlyreportedtoexternalparties,suchastheNationalSocialSecurityOffice.

In2018,wetookfurtheractionsinourinternalreportingprocessesinordertoimprovethereliabilityofdataprovidedbyoursubsidiaries.Tothisend,weformalizedthedefinitionsofourindicators.Asaconsequence,wemadesomerestatementsconcerning2017datapublished.

External verificationDNV,anexternalbody,verifiesthequalityofbpost’s CO2emissionsdataaccordingtotheISO 14064Standards.Also,bposthasobtainedISO 14001certificationforitsstrategicsitesinBelgiumfromAIBVincotte.bpostwantstofurtherformalizethedatareportingofitssubsidiariesbeforesubmittingitsentireCSRreportforexternalverification.

FormoreinformationrelatedtoourCSRgovernanceandawardsandpartnerships,werefertoourwebsite.

PeopleAtbpost,webelieveitisessentialtoengageandenthuseouremployeesinourmissiontobeamajorpartofourcustomers’dailylives.Withemployeesallovertheworld,humancapitalisapriorityforus.Wevaluethewidearrayofskills,competencesandunyieldingloyaltyouremployeesofferourcompany.

Itisourdutytoprovideallofouremployeeswiththebestcorporateculture,safeguardinggoodworkingconditions,ethicalbehavior,health,safetyandwellbeingatwork.Weachievethisbytakingvariousactionswithinthedifferentcountries,businessesandbusinessunitstostrengthenandanchorthis“cultureshaping”process.Forinstance,thebpostCodeofConductwasrevisedin2018toalignourvalueswithinallbpostsubsidiaries.

Bymeasuringtheemployeeengagementscoreandabsenteeismlevel,weareabletokeepaneyeonhowourpeoplefeelabouttheirjobs.Sincetheseindicatorsareoutcomesofouremployee-relatedpolicies,suchashealthandsafety,traininganddevelopment,ethicsanddiversityandsocialdialogue,theyprovidegoodinsightintoourcompanycultureandhelpustomakemodificationswhenandwherenecessary.

People–StrategicKPIs

bpostBelgium Subsidiaries bpost Group

Unit 2016 2017 2018 Trend 2018 2018

Employeeengagement1 Score 4.9 4.8 n/a n/a n/a

Absenteeism2 % 7.61 7.57 7.85 n/a n/a

(1) ThenextbpostBelgiumsurveywillbeperformedinQ12019.Moreover,wearecurrentlyinvestigatingthepossibilitiesforconsolidatingemployeeengagementmeasurementsfromourdifferentsubsidiaries.

(2) Duetodifferentlegislationsandassociateddefinitionsregardinghealthandsafetyfiguresamongoursubsidiaries,wearenotabletoconsolidatethefiguresatthegrouplevel.




(1) Duetodifferentlegislationsandassociateddefinitionsregardinghealthandsafetyfiguresamongoursubsidiaries,wearenotabletoconsolidatethefiguresatthegrouplevel.

Employee health and safety

People–Employeehealthandsafety


Unit 2016 2017 2018 Trend 2018 2018

Health and safety of own employees

Occupationalaccidentsofownemployees

Number 921 918 944 138 1,082

Lostdaysofownemployees

Days 31,432 30,850 30,890 1,313 32,203

Severityrateofownemployees

Lostdaysper1,000hoursworked

0.91 0.9 0.9 0.1 n/a1

Frequencyrateofownemployees

Accidentsper1,000,000hoursworked

26.84 26.83 27.48 8.46 n/a1

Absenteeismofownemployees

% 7.61 7.57 7.85 n/a n/a1

Total number of fatalitiesownemployees

Number n/a 1 0 0 0

Health and safety of temporary staff

Occupationalaccidentsoftemporarystaff

Number n/a 57 86 41 127

Lostdaysoftemporarystaff

Days n/a 365 294 76 370

Severityrateoftemporarystaff

Lostdaysper1,000hoursworked

n/a 0.19 0.14 0.01 0.04

Frequencyrateoftemporarystaff

Accidentsper1,000,000hoursworked

31.23 29.87 42.36 5.16 12.73

Total number of fatalitiestemporarystaff

Number n/a 0 0 0 0

Total number of hours workedbytemporarystaff(actual)

Hoursworked n/a 1,908,050 2,030,019 7,949,699 9,979,718



(1) Thefiguresonroadsafetyonlycontainthebpostentitieswithadeliveryfleet:bpostNV/SA,DynaGroup,Euro-SprintersandCityDepot.

(2) Restatementbasedonstandardizationofdefinition.

(3) BelgianLaw:Actof4 August 1996onwell-beingofworkersintheperformanceoftheirwork,“Codexoverhetwelzijnophetwerk”or“LeCodesurlebien-être”.http://www.employment.belgium.be/defaultTab.aspx?id=556

(4) “Toezichtophetwelzijnophetwerk”or“Contrôledubien-êtreautravail”:http://www.emploi.belgique.be/cbe.aspx

People–Employeehealthandsafety


Unit 2016 2017 2018 Trend 2018 2018

Road safety1

Blameworthyroadtrafficincidentsonbehalfoftheentityper100,000km2

% n/a 3.63 3.44 3.07 3.41

Sharedblameworthyroadtrafficincidentsonbehalfoftheentityoftotalroadtrafficincidents

% 62 772 75 40 75

Numberofroadfatalitiesdrivers/millionkm(duringworkinghours)onbehalfoftheentity

Number per millionkmdriven

n/a 0.012 0.00 0.00 0.00

Thewellbeingofouremployeesisparamountforbpost’soperations.Wethereforehaveastrictpreventionpolicytoavoidoccupationalandroadaccidents,stressandillnessandtoensurethatouremployeesremainsafeandhealthy.Inthisregard,wecomplywithandanticipateregulations,monitorrisksforsafetyandwellbeing,andcontinuouslystrivetoimprovethoseaspects.

InBelgium,ouremployeewellbeingpolicyisbasedontheFederalGovernment’sActof4 August 1996onwell-beingofworkersintheperformanceoftheirwork3.Thisisenforcedbyanexternalcommittee4 thatperformsrandomcomplianceinspections.Italsoperformsregularinspectionsforspecificsubjects.Forinstance,in2018bpostBelgiumwascheckedonitsprocessesforoccupationalaccidents.BothtradeunionsaswellasemployeescanrequestinspectionthroughtheBelgianFederalGovernment.

Lookingatoursubsidiaries,thehealthandsafetyprocessesatRadialarecompliantwithOSHA(OccupationalHealthandSafetyAct).Dynagroup,inTheNetherlands,worksaccordingtotheDutchnationaloccupationalhealth&safetylegislation(Arbo)basedonhealth&safetyRiskInventorieswithassociatedcontrolmeasures.RiskInventoriesarealsoperformedandformallyassessedbyanexternalcompany.Furthermore,AppleExpressinCanadaiscompliantwithOHSAS18001(OccupationalHealthandSafetyAssessmentSeries)requirementsandUbiwayandLandmarkhaveahealthandsafetymanagementsysteminplace.

Themostprevalentsafetyincidentsinourbusinessareslipping,falling,trippingortheimproperuseofvehicles.Tolimittherisksofaccidentsandhealthissues,weperformregularriskanalyses.Theidentifiedrisksarecommunicatedwithintheorganizationtogetherwithclearmeasurestobetaken.In2013,ariskanalysiswasperformedforourbusinessdivision“Mail”.Sincethenumberofparcelsisincreasing,wewillperformanupdatein2019.Thereisalsoaworksafetyandergonomicsanalysisplannedatalloursortingcenters,andariskanalysisforvehicle-relatedincidents.

Weimplementedseveralsuccessfulinitiativesconcerninghealthandsafety,whichledtoasignificantdecreaseinoccupationalaccidentsbetween2010 and2014.Examplesaretheuseofasafetycornerontheshopfloor,encouragingemployeestoreportanytypeofsafetyincident,andsafetycommunicationcampaigns.ASafetyRegisterhelpstofollowsafetychecksinastructuredmanner.FromtheSafetyRegister,wecandrawimportantlessonslearned,whicharethencommunicatedtoouremployees.

Toevenfurtherimprovethisperformanceandboostsafetyculture,bpostlaunchedthreeinitiativesinBelgiumin2018.Thefirstinitiativewasthe“SafetyPerformanceBarometer”,whichisanimprovedwell-beinginstrumentthatmeasuressafetyperformance.Itwastestedin2017 andisnowusedbyourmanagement.



http://www.employment.belgium.be/defaultTab.aspx?id=556

http://www.emploi.belgique.be/cbe.aspx

(1) “FormationRationelleetAcceléréedesConducteurs”

Itworksasfollows:byconsolidatingdifferent,alreadyexisting,safetyperformanceindicators,wegaininsightintheoverallsafetyperformanceofaregionandcanprioritizewhereandforwhichaspectstheneedisgreatest.ThesafetyperformancebarometerislinkedtothebpostSafetyRegister.

Secondly,wetrainedouremployeesonsafetyusingasafetygame.Anapplicationsendsthemtwoquestionsperdayonissuesrelatedtoanyhealthandsafetymattertorefreshtheirmemory.Thereisatotaloffiftyquestions,andtheyvarydependingontheseason.Forinstance,inwintertherewillbequestionsonroadsafety,insummerondrinkingenoughwater.Wealsoincludedquestionsonhealthyfood.Foreverycorrectanswertheemployeecanwintenstamps.Thethirdinitiativein2018isane-learningmoduleaboutfirepreventionforallmembersofafirepreventionteam.Theseemployeesfollowedacompleteonlinetrainingwithanimationsoneverythingrelatedtofirepreventionandsafetyandwhattodoincaseofanemergency.Afterthetraining,theemployeesweretestedonthecontentofthemodule.

Roadsafetyisalsoakeyconcernforus.Weaimtototallyeliminateroadaccidents.In2018,weranalargetrainingprojectconcerningroadsafetyinBelgium.Foreveryvehicle(includinge-bicyclesandinternaltransport),itwasmandatorytoreceivedrivingtrainingatbpost’sdrivingschool(FRAC1).Thetrainingsfocusonimprovingdrivingknowledgeandskills;threedifferentlevelsareproposed,dependingonthecurrentqualificationsofthedriver.

Wealsowanttomakesureouremployeesremainhealthy,andincludepsychosocialaswellasphysicalaspects.Tothisend,bpostpromotesandoffersaccesstonon-occupationalmedicalandhealthcareservices,suchascompanydoctors.OurBelgian“HealthSurveillance”systemprovidesmandatorymedicalcheck-upsforallbpostpostalworkers:athirty-minutecheck-up,includingacardiovascularandmusculoskeletalscreeningeveryfiveyearsfortheunder45sandeverythree yearsforthe45 plus.Weevenaskouremployeesinsortingcenterstogoonanannualbasis.In2018,atotalof6,300 bpostemployeesand1,600 interimworkersgotamedicalcheck-up.bpostemployeescanalsogetvaccinatedagainstthefluintheFall.

Forthepsychosocialwellbeingofouremployees,weorganizeasurveytomeasurethelevelofemployeeengagementandorganizeapersonalized“balancetool”sothatemployeescangaininsightintotheirpersonalstressandmotivationlevels.Basedontheresult,wegivepersonalizedtipsandtricks.OuremployeeAssistanceProgram(externalpsychologists)isavailableformorecomplicatedindividualproblems.Wewillimplementthesetoolsonaglobalscaleinthenearfuture.Employeessufferingfromstresscanaskamemberofourspecializedteamofstresscoachesforhelponavoluntarybasisandstaffmanagementreceivespsychologicaltrainingonrecognizingsignsofdistressintheiremployees.Also,wehaveasecurityline,whichouremployeescancallanytime24/247/7.

Moreover,wehaveamanagerresponsibleforadvisingandintegratingergonomicsintheworkenvironment,bothintheoffice,inoursortingcentersandforourpostmenandpostwomen.Forinstance,acoupleofyearsagoweswitchedfrombikeswithtwowheelstothreewheels.Wealsomeasurethedifferentlightingandairqualitysettings(includinghumidity)toimprovetheworkingenvironment.

Unfortunately,in2018,ourabsenteeismandfrequencyrateofouremployeesandtemporarystaffhaveincreased.ThisismainlyduetoournewsortingcentreNBX,whichwasfullyactivein2018.Thesortingcentreforparcelsdeliveriesentailsnewactivitieswithverydifferentriskprofilethanourcurrentmailactivities.Thefiguresarethereforenotcomparablewithpreviousyears.However,weaimtoworkontheseaspectsinthecomingyears.Ourobjectiveisadecreaseoffrequencyrateby3%comparedto2018andadecreaseof5%ofabsenteeismcomparedto2018.



Employee training and talent development

People–Employeetrainingandtalentdevelopment


Unit 2016 2017 2018 Trend 2018 2018

Training hours

Totaltraininghoursperownemployees

TraininghoursperFTE

n/a 20.89 21.52 12.41 19.25

Totaltraininghourspertemporarystaff

TraininghoursperFTE

n/a n/a 7.71 n/a n/a n/a

Formal training

Formaltraininghoursperownemployees

TraininghoursperFTE

n/a 5.71 5.57 8.93 6.41

Formaltraininghourspertemporarystaff

TraininghoursperFTE

n/a n/a 28.67 n/a n/a n/a

Informal training

Informaltraininghoursperownemployees

TraininghoursperFTE

n/a 15.18 15.95 3.48 12.84

Developingtheskillsandcompetencesofouremployeesissomethingweparticularlyvalueatbpost.Weareconvincedthattrainedemployeescanincreaseefficiencyandcanalsobemoreengaged.Atbpost,wehaveourownacademyforofferingemployeestrainingopportunities.Overthepastyears,wehavetakenfurtherstepstoenhanceourtrainingoffertobettermeettheneedsofspecifictargetgroupsatbpostBelgium(e.g.juniors).

Besidesthejob-specifictrainingsessions,allbpostBelgiumemployeesareofferedtrainingincommunication,sales,languageandleadership.Forexample,theSummerAcademyencouragesemployeestoworkontheirskillsandwellbeingduringthelowseason.There,theylearnaboutarangeofpersonaldevelopmentsubjects.

Since2011,bpostBelgiumhasbeenrunningthe“Futureme”program.Thistwo-yearprogramrecognizestheskillsandknowledgeacquiredonthejob.Assuch,employeesaregiventheopportunitytoearnahighersecondaryschooldiploma,mainlybydistancelearning.

SeniorBelgianbpostemployeescanapplyforvacanciesatotherorganizationsthroughtheco-sourcingplatformExperience@work,bpost’spartnersincelastyear.Theplatformwascreatedin2015tolinkuporganizationsthatneedexperiencedpeoplewithorganizationsthathaveanabundanceofexperiencedpeopleandsenioremployeeswhowanttoputtheirexperiencetobetteruse.Experience@workgivestheseorganizationstheopportunitytohiresenioremployeesatajuniorpaylevel,andallowssenioremployeestousetheirtalent,experienceandexpertiseinanewworkingenvironment,whileremainingonbpost’spayroll.

Lookingatthecareerdevelopmentofourstaff,ouremployeesreceiveabroadrangeofcareerdevelopmentopportunities.Atbpost,internalmobilityisalsovalued.Tothisend,bposthasdevelopedasolidperformancemanagementprocessthatfollowsmostemployeesovertheyear.Assuch,employees’businessobjectives,performanceanddevelopmentsarediscussedannuallywiththeresponsiblemanager.Theagreeddevelopmentplanisreviewedaftersixmonthsduringthemid-yearreview.Attheendoftheyear,theemployeeandhismanagerreviewthetargetsset.Duringthisprocess,informaltouchpointsarealsoorganizedtofollow-uponobjectives,performance,developmentandcareer.

Alongsideourownemployees,weareconstantlyrecruitingnewstaff.OurstrongcollaborationwithVDABandForeminBelgiumhelpsusbeindirectcontactwithcompaniesthatarerestructuringandrecruitingadditionalstaff.



Ethics and diversity

People–Ethicsanddiversity


Unit 2016 2017 2018 Trend 2018 2018

Totalownemployees Headcount 25,371 25,460 25,770 n/a 8,164 33,934

Totalmaleownemployees

Headcount 17,107 17,269 17,585 n/a 4,203 21,788

Totalfemaleownemployees

Headcount 8,264 8,191 8,185 n/a 3,961 12,146

TotalFTE FTE 23,178 23,353 23,658 n/a 7,849 31,507

TotalmaleFTE FTE 16,013 16,202 16,500 n/a 4,085 20,584

TotalfemaleFTE FTE 7,165 7,152 7,158 n/a 3,768 10,926

Diversity of own employees (in headcount)

Shareoffemale(ownemployees)

% 32.6 32.2 31.8 48.5 35.8

Shareofwomeninexecutivelevelpositions

% n/a 0.00 0.00 14.29 13.04

Shareofwomeninmanagementpositions(excl.executivelevel)

% 36 35.06 36.79 37.79 37.23

Headcount by type of contract

Totalownemployeeswithfixedtermcontracts

Headcount 282 607 613 n/a 534 1,147

Totalmaleownemployeeswithfixedterm contracts

Headcount n/a 296 244 n/a 312 556

Totalfemaleownemployeeswithfixedterm contracts

Headcount n/a 311 369 n/a 222 591

Totalownemployeeswithopen-endedcontracts

Headcount 22,896 24,853 25,157 n/a 2,624 27,781

Totalmaleownemployeeswithopen-endedcontracts

Headcount n/a 16,973 17,341 n/a 1,749 19,090

Total female ownemployeeswithopen-endedcontracts

Headcount n/a 7,880 7,816 n/a 875 8,691





Unit 2016 2017 2018 Trend 2018 2018

Headcount by full-time/part-time

Totalownemployeescontractedonafull-time basis

Headcount 18,901 19,137 19,370 n/a 7,418 26,788

Totalmaleownemployeescontractedonafull-time basis

Headcount n/a 14,039 14,285 n/a 3,905 18,190

Total female ownemployeescontractedonafull-time basis

Headcount n/a 5,098 5,085 n/a 3,513 8,598

Totalownemployeescontractedonapart-time basis

Headcount 6,470 6,323 6,400 n/a 745 7,145

Totalmaleownemployeescontractedonapart-time basis

Headcount n/a 3,230 3,300 n/a 301 3,601

Total female ownemployeescontractedonapart-time basis

Headcount n/a 3,093 3,100 n/a 444 3,544

Headcount by age group

Totalownemployees≤ 30 yearsold

Headcount 3,811 4,205 4,497 n/a 1,912 6,409

Totalownemployeeswithintheagegroup31-50

Headcount 12,922 12,717 12,601 n/a 3,957 16,558

Totalownemployeeswithintheagegroup50+

Headcount 8,638 8,538 8,672 n/a 2,234 10,906

Employee turnover

EmployeeTurnoverofownemployees

% 11.30 10.941 10.49 41.33 17.91

EmployeeTurnoverMaleofownemployees

% 11.44 11.141 10.43 20.99 16.27

EmployeeTurnoverFemaleofownemployees

% 10.97 10.511 10.63 20.34 20.83

VoluntaryEmployeeTurnoverofownemployees

% n/a 5.82 5.75 24.24 10.20

VoluntaryEmployeeTurnoverMaleofownemployees

% n/a 5.96 5.91 11.59 9.11

VoluntaryEmployeeTurnoverFemaleofownemployees

% n/a 5.52 5.40 12.65 12.14






Unit 2016 2017 2018 Trend 2018 2018

Ethics

Numberofregisteredcomplaints on unethicalworkplacebehavior

Number 16 11 10 40 50

Numberofregisteredcases of corruption andbribery

Number n/a 0 0 0 0

Monetaryamountoflegalandregulatoryfinesandsettlementsabove10,000 USDlinkedtodatabreaches,corruptionorenvironmentdamage

Euros n/a 0 0 0 0

Diversity and inclusiveness

Atbpost,weaimtoattractandretainindividualsfromdifferentbackgrounds,cultures,perspectivesandexperiencesbycreatingandsupportingacollaborativeworkplaceculture.Weareconvinceddiversitycontributestoabetterconnectionwithourcustomersandwithourworkforce,tosurroundourselveswiththebesttalentinallcategoriesofthepopulationandtobemoreagile.

WedesignedourDiversityPolicy(availableonthebpostwebsite)basedontheseconvictions.Thepolicyservesasaguidelinetocreateaculturewherediversityandinclusionareadailypracticeandhasbeentranslatedintovariouspoliciesandprograms.

Tocontinuetoexpandourrecruitmentchannels,weformedpartnerships,amongotherthings,withtheVDAB,WannaWork,Diversicom,andPluribusEurope.Theseorganizationsarededicatedtoinclusionintheemploymentmarketbasedonpeople’scompetencesandpromotingdiversityatwork.OnegoodexamplewasourpartnershipwiththeVDABinBelgiumin2018whichaimedtore-integrate20 peoplewithhealthproblemsintothelabormarket.Viathisproject,wetrainedthesepeopletobecometruckdriversatbpostandhence,helpingthemtofullyorpartiallyreturnto work.

In2017,wesetupandreviewedadiversityportaldesignedforpeoplemanagers.Theportalallowsourpeoplemanagerstogetacquaintedwiththeissuesofdiversityandinclusion,toidentifytheapplicableframework,theroletheyneedtoplay,andalsooffersthemtrainingopportunities.Additionally,wearecurrentlycreatingagroupofDiversityambassadorswithintheorganizationwhosefunctionwillbetopromotediversityandpreventdiscrimination.

Sincelastyear,wehaveaspecificculturalexchangeprogram,leading@bpost,whichisaimedatcreatingabalancedleadershipstyleamongbpostgroupleaders.Interalia,theprogramisbasedoncuriosityandopennesstoothersandtheirwayofthinking.

WealsopartnerwithDuoforaJob,aBelgianorganizationmatchingyoungjobseekerswithanimmigrantbackgroundtopeopleover50 yearsold.Theinitiativebringsabouthighmotivation,recognitionandhumanimpact,andwasevenawarded“CoupdeCœur2018”bythejuryofPostEurop.

TheBoardofDirectorsandGroupExecutiveCommitteehavealsotheirroletoplayregardingdiversity.Itistheirresponsibilitytosetthetone.Theydosobyorganizingworkshopsaroundthemesofdiversityandinclusion,andtheBoardofDirectorsassesseseveryyearwhetherdiversitywithinthegrouphasimproved.Also,specialattentionispaidtodiversityinthecompositionoftheBoardofDirectorsandGroupExecutiveCommittee.Variousdiversitycriteriaregardinggender,age,professionalbackgroundandgeographicdiversityaretakenintoaccountwhenconsideringcandidatesforvacancies.Formoreinformationontheboardcomposition,seethecorporategovernancestatement.

Ethics

Atbpostweareproudofourhighprofileinsocietyandoftheroleweplay.Tous,goodconductisimportant to earn trust as part of our responsible corporatevalues.Webelieveeveryhumandeservesthesamerightsand,asacompany,wecannotgetinthewayofthat.Asapubliclistedcompany,wealsoensuremaximaltransparencyintermsofgovernanceanddecision-makingprocesses,inaccordancewiththehigheststandardsinthisarea.

Weadoptazero-tolerancepolicyregardingviolationsofhumanrightsoranti-corruptionlaws,inlinewiththeUniversalprinciplesofHumanRightsandtheILO(InternationalLaborOrganization)conventions.Withthispolicy,bpostwantstopreventthenegativefall-outarisingfromhumanrightsviolations,illegalorfraudulentactsorpracticesonhumanity’swell-being,ourreputation,andthecontinuityofourbusiness.Ifanemployeewitnessesasituationofmisconduct,s/hecancallourSpeak-Upline(thecontactinformationisincludedinourCodeofConduct).TheSpeak-Upline



isconnectedtoapersonoftrust,available24 hoursadaytoansweranyquestionorsignalfromemployees.

Thisyear,wedecidedtoputdiversityandbusinessethicsforwardandthereforedidadeepstructuralredesignandrevisionofourCodeofConductsothatournewconstructionwouldworkatgroup-level.OurnewCodeofConductwaslaunchedinFebruary 2019fortheentiregroup.Itsetsoutthenorms,valuesandminimalstandardsofbehaviorandconductexpected

ofallouremployees,contractorsandconsultantsatanylevelandinanycompanyofthebpostgroupworldwide.ItfurtherenablesappropriatemeasureswhentheCodeofConductisnotabidedby.Arevisedversionofbpost’s“Religionatwork”brochurewillbelaunchedin2019onGrouplevelaswell.

Social dialogue



Unit 2016 2017 2018 Trend 2018 2018

Averagenumberofstrikeactiondays

strikedaysper1,000employees

n/a 1.55 2.6 0 1.97

ShareofownemployeescoveredbyaCBA

% n/a n/a 96 n/a 5 74

bpostworkshardtopromotewellbeingandgoodworkingconditionsforallemployeesandthusstaysawareofouremployees’needs.Aspectssuchasworkinghoursandwagesareinlinewithlegislationandwerespectouremployees’FreedomofAssociationrights.InBelgium,96%ofouremployeesand5%oftheemployeesatoursubsidiariesarecoveredbyaCollectiveLaborAgreement(CLA).

SincebpostisanautonomousenterprisewiththeBelgianstateasitslargestshareholder,itsarticlesofassociationexplicitlyprovideforastructureandprocessesatvariouslevelstofacilitateefficientnegotiations,consultationsandinformationsharing.Tofosterconstructivedialogueandrelationswiththeunions,bpostBelgiumhasitsownJointCommitteeandseveralotherforums.Moreover,twosenior-leveldirectorshavebeenappointed,whichdemonstratesourmanagement’sinvolvementinthesocialdialogue.Thisclosecollaborationallowsustohearandpromptlyreacttoouremployees’needsinordertomitigatesocialconflicts.

bpost’stransformationfromapostalcompanytoaninternationallogisticsande-commerceplayergivesrisetonewchallenges,impactingbothforourorganizationandouremployees.Theresultingworkloadincreaseunfortunatelyledtoanemployeestrikein2018.Afterconstructivenegotiationswithoursocialpartners,wewereabletocometoanagreementprovidingapositiveresponsetoouremployees’demands.Theresultingplanwillmakethefieldjobsmoreattractiveandwillre-establishtrustinthecompany.Allpartiesinvolvedsharethesamelong-termgoalofmeetingfast-changingcustomerneedsaswellasrespectingbpost’semployees.

bpostBelgium’snewcollectivelaboragreementappliesto2019-2020.Throughthisagreement,measureshavebeentakentoraisepurchasingpowerthroughimprovedfinancialconditions.Furthermore,theincreasedworkloadwillbeaddressedbyattractingadditionalfieldstaff(1,000FTEs),additionaldaysoffandimprovementofourrecruitingchannels.Todoso,wewillestablishconsultingcommitteestotackletheexistingandpotentialfutureissues.Thelastpillaroftheagreementistosecureourfuture,forexamplethroughjobpreservation.ThisagreementwillimpactbpostBelgium’scostbasebyaboutEUR 20 millionannually.



Planetinitiativeapprovedthisemissionsreductionobjective.Thisorganizationaimstopromotecorporateclimate-change-relatedambitionsbysupportingthemtosetobjectivesinlinewithaglobaltemperatureincreasebelow2°Celsius.Todecreasethisenvironmentalfootprint,wefocusonourbuildings,ourfleetandourwaste.

In2018,theCO2footprintscope1,2 and3forbpostBelgiumdecreasedby7%comparedto2017.

Unit2017

(restated)1 bpostGroup

2018 bpostGroup Trend

Scope 1 tCO2 82,826 87,825

Naturalgas&heatingoil tCO2 21,786 22,442

Postal“fleet”diesel&petrol(incl.servicevehicles) tCO2 53,193 57,266

Fuelcompanycars tCO2 7,847 8,117

Scope 2 (net) tCO2 31,569 28,642

Electricity(market-based)2 tCO2 30,938 28,156

DistrictHeating tCO2 631 463

Oilforgenerators tCO2 n/a 23

Scope 1 & 2 tCO2 114,395 116,467

Scope 3 tCO2 218,016 192,390

Employeecommuting tCO2 36,320 34,147

Businesstravel tCO2 1,844 1,349

Subcontractedroadtransport tCO2 117,699 111,939

Subcontractedairtransport3 tCO2 55,459 38,944

Waste tCO2 6,694 6,011

TOTAL CO2 emissions (Scope 1+2+3) tCO2 332,411 308,857

(1) Therestated2017CO2footprintisbasedon100%accountsforRadial’sactivitydata(comparedto16.7%in2017),andusesactual2017consumptionforitselectricity(insteadofanestimation).Inaddition,retroactively,Ubiwaydataoncompanycarshasbeenadded.

(2) Themarket-basedmethodreflectsbpost’schoicesintermsofelectricitysupply,suchasthepurchaseofelectricityfromrenewableenergysources.Thisissetoutindetailincontractsbetweenbpostanditsenergysuppliers.

(3) Subcontractedairtransportfiguresforsubsidiaries,incl.LGIandIMEX,wereexcluded.

Asalogisticservicesprovider,wehaveanimpactontheenvironmentatdifferentlevels:throughourfleet’sCO2emissions,energyconsumption,employeecommutes,wasteproductionorsubcontractedtransport.

bpostmanagesandsteersitsenvironmentalpillar,“planet”,usingourCO2footprintasmetric.In2018,wesetanambitiousobjectivefortheGroup:ourgoalistoachieveby2030a20%reduction-comparedto2017levels-ingreenhousegasemissionsresultingfromouractivities..The“ScienceBasedTargets”



Green fleet

Planet–Greenfleet1


Unit 2016 2017 2018 Trend 2018 2018

Share of last mile alternativefuelvehicles(bikes,ebikes,etrikes,EVvans)

% 35 352 33 13 33

ShareofEURO5andEURO6standard

% 782 862 96 100 96

Averagevanfueluse Literper100km

9.3 9.3 9.4 13.58 9.5

Averagetruckfueluse Literper100km

26.8 26.5 26.4 n/a 26.4

andby203050%ofourlast-milefleetshouldbeelectric(about3,400vehicles).Wearealsoinvestinginagreenerfleetbyreplacingourolderconventionaltruckswithnewermodels.Secondly,andinlinewiththeaimtoadaptfurtheritsmodeltotheexpectationsandbehaviorofitscustomers,bposthasintroducedtheNon-Prioritystamps.Thisallowsustobundlethemailvolumesmoreefficientlyand,hence,makethedeliveryschedulemoreefficientandenvironmentalresponsible.Thirdly,wepromoteeco-drivingwithourownandsubcontracteddriversthroughDataLoggers.Finally,weencourageouremployeestocommutetoworkinamoreenvironmentallyfriendlymannerbystructurallysupportingalternativewaystocometowork(incl.carpooling,promotinge-bikes)and/orflexibleworking.

Anextensiveandsolidfleetisoneofthemostimportantassetsforapostalandlogisticscompany.bposthasoneofBelgium’slargestmailandpackagedeliveryfleets.However,thisfleetisalargecontributortocarbonemissionsandclimatechange.Sincebposthasdecidedtobeafrontrunnerinsustainabilityefforts,wearetakingseveralmeasurestoreduceourfleets’impact.

Firstofall,wearetransformingourfleetbyselectingvehicleswithalower-to-nocarbonfootprint,suchas(electric)bicycles,deliverythree-wheelersandelectricvans.ThisyearwestartedapilotprojectinMons,whereweopenedourfirstelectricvansmailcenter,withtwentynewe-vansforthedistributionofmailandpackages.Thisisonlythebeginning,andbposthashighambitions.By2022weaimtohave600newelectricbpostvansdrivingaroundinBelgium

(1) ThefiguresonGreenFleetonlycontainthebpostentitieswithadeliveryfleet:bpostNV/SA,Dynagroup,EurosprintersandCitydepot.




Green buildings

Planet–Greenbuildings

bpostBelgium Subsidiaries bpostGroup

Unit 2016 2017 2018 Trend 2018 2018

Energy consumption

Totalenergyconsumption per employee

kWh/Head-count

n/a 5,580 5,370 17,026 8,174

Totalenergyconsumption

kWh n/a 142,055,757 138,382,365 138,997,379 277,379,744

Totalrenewableelectricityconsumed

kWh 69,849,643 65,862,630 67,728,515 10,548,597 78,277,112

Share of renewableelectricity

% n/a 941 95 11 46

Totalnon-renewable/greyelectricityconsumed

kWh n/a 4,029,115 3,840,338 86,272,565 90,112,903

Shareofnon-renewableelectricity

% n/a 6 5 89 54

Totalnaturalgasconsumed

KWh 61,732,115 56,892,060 54,194,732 40,614,887 94,809,619

Totalheatingoilconsumed

KWh 12,418,553 12,049,785 10,110,389 1,512,050 11,622,439

Totaldistrictheatingconsumed

KWh n/a 3,183,941 2,470,491 0 2,470,491

Other(fueloil,diesel)

KWh n/a 38,225 37,900 49,281 87,181

Electricity production

Shareofrenewableelectricityproduced

% n/a 5 5 0.01 2.14

Totalrenewableelectricitycapacityinstalled

MWp 1 3.421 4.83 0.05 4.88

Total surface of solar electricitycapacityinstalled

m2 15,000 22,1331 31,503 354 31,857

Water consumption

Totalwaterconsumed

m3 n/a n/a 144,017 n/a n/a n/a

(1)Restatementbasedonstandardizationofdefinition.



bpostisalsomakinginvestmentstoreducetheenvironmentalimpactofallitsoperations,itsbuildingsandfacilities,allofwhichconsumeelectricity,gasandwater.Whereelectricityisconcerned,bposthasbeenheavilyinvestinginrenewableelectricity.Almost100%oftheelectricityconsumedinBelgiumisrenewableandweproduce5%ofourelectricityconsumptionourselves.Todoso,andtosupportourScienceBasedreductionTarget,wehaveintroducedabout8,000 m2 ofphotovoltaiccellsinourAntwerpXsortingcenter.Wearealsoplanningtobuildourfirstwindturbine(2.5 MW).Itisourambitiontofurthercompensatetheshareofnon-renewableelectricityconsumptionofoursubsidiaries.

Furthermore,bpostisworkinghardtodecreasetheenergyweconsumebyimprovingtheenergyefficiencyofouroperationsandfacilities.Weinvestedatotalof

aroundEUR 450,000inrelightingandheatingprojects,bothinBelgiumandabroad.ExamplesofinvestmentsareswitchingtoLEDlighting,upgradedheatandventilationsystems,andinstallingsensorsandtimersformoreefficientuseoflightandheating.

Forinstance,bpostBelgiumopenedtwostate-of-the-artlow-energybuildingsinMonsandtheVerviersregionin2013.Also,thenewBrussels Xsortingcenter(NBX)thatopenedin2017 has100%LEDlighting.Thishasamassiveimpact,sincethiscenterisbyfarthebiggestsortingcenterinBelgium,withmorethan70,000 m2–theequivalentof14footballfields.Moreover,theretailstoresofUbiwayareexclusivelypoweredbyrenewableenergy,andonlyLEDorhigh-pressurelightingisinstalled.TheUbiwayheadquartersalsoreceivedaBREEAMin-usecertificate.

Waste management

Planet–Wastemanagement

bpostBelgium Subsidiaries bpostGroup

Unit 2016 2017 2018 Trend 2018 2018

Totalwastegenerated

Ton 6,689 7,3731 8,111 38,022 46,133

Totalnon-hazardouswastegenerated

Ton 6,689 7,367 8,067 37,959 46,026

Totalrecycledwaste

Ton 4,214 4,692 5,288 28,589 33,878

Share of recycledwaste

% 63 64 65 75 73

Totalresidualwasteincineratedforenergyrecovery

Ton 2,662 2,6751 2,778 588 3,366

Totalresidualincineratedwithoutenergyrecoveryorland-filled

Ton 0 0 0 8,782 8,782

Totalhazardouswaste

Ton n/a 5.78 44 63 107


bpostisconsciousoftheresourcesweuseandthewasteweproduceandmanagesthesewastestreamsasresponsiblyaspossible.Atallourlocationswesortaccordingtothedifferentwastestreamsandworktogetherwitharegisteredwastepartnerforrecycling(paper,drinkcartons,plasticbottles,metal)ordisposalwithenergyrecovery.InBelgium,100%ofallplastic,paperandcardboardwasteisrecycledand100%ofourunsortedwasteisincineratedforenergyrecovery.Weaimtoreachthesamefiguresatourotherlocations.

Wearealwayslookingfornewsolutionstowardsamorecirculareconomy.In2018,welaunchedanew

initiativeregardingouruniforms.bpostuniformshaveahighvisibilitysincearetobeseenalloverBelgiumeverydayanditwouldbeapitytoletthatgotowaste.Tothisend,attheendoftheirlifeatbpost,theuniformsarenowreusedorrecycledbyTerre,asocialorganizationspecializedinrecyclingtextiles.InMarch,wewereabletocollectaboutfivetonsoftextiletobeusedforanewpurpose.ThankstoTerre,thebpostuniformsstillconstitutevaluablerawmaterialsattheendoftheirworkinglife..



Proximityexternalorganizationsworkingforandwithpeople,inBelgiumandabroad,isimportanttous.WealsoencourageoursupplierstoincludeCSRasfaraspossibleintheirbusinesspractices.Forourcustomers,weprovidethemwithservicestofacilitatetheirdaytodaylives.

bpostistransformingintoaninternationallogisticscompany,butalsovaluesitsproximitytothepeoplesurroundingtheorganization.WecollaboratecloselywithbothBelgianandinternationalsociety,withourcustomersandoursuppliers.WevaluetheserelationshipsthatallowustorespondtocurrentandfutureneedsinBelgiumandabroad.Oursupportto

Proximity–StrategicKPIs


Unit 2016 2017 2018 Trend 2018 2018

Totaldonations 1,000Euros 229 371 349 41 390

Shareofsignificanttier 1supplierscoveredbytheSupplierCodeofConduct

% 85 90 100 n/a n/a

Customersatisfaction1 Score 87 86 84 n/a1 n/a1

(1) ThecustomersatisfactionmethodologyusedbybpostBelgiumisveryspecifictotheorganization(includesbothresidentialandbusinesscustomersandisbasedona7 pointsscale).Thismakesitdifficulttoconsolidatetheoutcomeswithoursubsidiaries.Wewillinvestigatehowwecandevelopacommon metrics in the future.

Proximity to society

Proximity–Proximitytosociety


Unit 2016 2017 2018 Trend 2018 2018

Totaldonations 1,000Euros 229 371 349 41 390

bpostdoesn’toperateinisolation,butwithinsocietyatlarge.Thissocietyconsistsofdifferentcommunities,forwhichwearegrateful:theymakeourworkinterestingandworthwhile.Asbpostgrows,thesecommunitiesgrowwithus:westartedasaBelgianpostaloperator,butourbusinessandcommunitieshaveamoreinternationalcharactertoday.Tostayclosetoourroots,wesupportanumberofsocialandbiodiversityprojectsinBelgium.

bpost Literacy Fund

In1997,thebpostLiteracyFundwasestablishedtoimproveliteracyratesbysupportingnewliteracyprojectsrunbyvariousorganizations.ManagedbytheKingBaudouinFoundation,thebpostLiteracyFundwasboostedin2009,whenwestarteddonatingapartoftherevenueofaChristmasstampsale.Sincethen,theFundhasreceivedaboutEUR1.5 million.In2018,itreceivedEUR130,000 worthofgrants.

Doctors without borders

Asanincreasinglyinternationalorganization,bpostalsowantstohelplocalcommunitiesabroad.Since

2017,wehaveestablishedapartnershipwithDoctorswithoutBorders,anorganizationprovidingmedicalsupporttolocalcommunitiesinemergencies.InadditiontobothbeingorganizationsthatcoordinateourglobaloperationsandactivitiesoutofheadquartersinBrussels,wealsosharecommonvaluesofproximity,neutralityandinclusivity.In2018,wecontributedEUR80,000 toDoctorswithoutBorders.

Ninth edition of Star4U

Star4Uisbpost’sinitiativetoencourageemployeestovolunteerforsocial,culturalorenvironmentalprojectsthatarecloselyrelatedtobpost’svalues.Theprojectsarechosenbyapanelofbpostemployeesandexpertsfromoutsidethecompany.In2018,99 projectsweresupportedthiswayforatotalamountofEUR75,000.

WeLoveBXL

In2018,bpostdonatedEUR35,000 totheMolenbeek-basedorganizationWeLoveBXL.Thisorganizationenablesandfostersyoungtalent.Bycreatingadiverse,dynamicandpositivecommunity-drivenenvironment,theorganizationwantstopush,inspireandstimulate



youngstersintheirpersonaldevelopmentprocess.WeLoveBXLoffersaphysicallocationtoprovideaccesstobothrecreationalandprofessionalactivities.Atbpostwebelievestronglythatsocietybenefitsfromempoweringyouthinthecontextofsocio-economicchallenges,andthisisexactlywhatthisorganizationdoes.

CAP48

CAP48isanassociationactiveintheWallonia-BrusselsFederationandintheGerman-speakingcommunity.Theorganizationaimstochangementalitiestowardsdisabilitiesandchildhoodpoverty.Tothisend,CAP48createsawarenessthroughcampaignsandfundraising,whichallowsthemtomovethingsforwardontheissueofdisabilityandyouthsupport,whilefinancingconcreteprojects.ThroughitsannualcampaignCAP48disseminatesinformationonthedifficultiesfacedbypeoplewithdisabilitiesandyoungpeoplewithintegrationdifficulties.Thisyear,bpostdonatedEUR20,000 toCAP48.

bpost forest

bpost helps to create natural habitats to maintain localbiodiversityandflora.Wecontributedbyfreeingupfora33-yearnochargeleasetwopiecesoflandownedbybpost(onenearEkerenandanotherinUccle)forabiodiversityprotectioninitiative.Ourideaistohavethosepiecesoflandrenovatedtogivethepublicaccesstonature.Inaddition,weplantedaone-hectare“bpostforest”intheWaverforestinLiertogetherwithNatuurpunt,.

Stamps for Child Focus’ twentieth anniversary

ChildFocushasbeenengagedwiththesearchformissingchildrenandthefightagainstchildabusesincethelatenineties.Inhonorofitstwentiethanniversary,bpostlaunchedinMarch 2018astampdedicatedtotheorganization’shardwork.bpostalsostartedtouseitspostofficestohelpsearchformissingchildren.Theydidsobydisplayingall-pointsbulletinsonthescreensinitspostofficestoalertthegeneralpubliclocallyornationally.

Donations through “De Warmste Week’ and ‘Viva for Life”

bpostsupportsseveralcharitiestohelppeopleinneed,amongwhichChildFocus,DoctorswithoutBorders,aswellasitsownLiteracyFund.Duringtheendofyearperiod,bpostsupportedseveralofthesecharitiesbytheVivaforLife(Vivacité)andWarmsteWeek(StudioBrussel)campaigns,andbythreespecialbpostactions.ForeachChristmasstampused,packagesentonDecember18,orMobilepostcardsentbetweenDecember18and24,acertainamountwaspaidtoacharity.

Local initiatives

AsidefromthedonationstocharitybybpostGroup,localBelgianpostofficesandsortingcentersalsocollecteddonationstogivetodifferentinitiativesoftheirchoice.Intotal,morethanEUR8,500 weredonatedthroughtheselocalinitiatives.Non-monetarydonationswerecollectedaswell.Forinstance,throughtheorganizationActie4Kids,80 shoeboxeswerefilled

withschoolmaterials,hygienicproductsandtoysforchildreninlessfortunatecircumstances.

Green deal biodiversity

Togetherwithmorethan110othercompanies,organizationsandlocalauthorities,bposthassubscribedtotheGreenDealBiodiversity.Throughthisvoluntaryagreement,wecommittotakingactiontoenhancebiodiversityandthenaturalvalueinsideandoutsideourcorporatesitesoverthenextthreeyears.Oneofbpost’sactionswithintherequirementsoftheGreendealbiodiversityistheinstallationofaninsecthotelatourheadofficeinBrussels.

Beepost

In2016,inpartnershipwithMadeinAbeillescooperative,wesetuptwobeehivesontheroofsofourBrusselsheadoffice.Theideawastopromoteabetteruseofourroofswhileofferingaresponsetothemassdisappearanceofbeesandtheassociatedlossofbiodiversity.Hostingseveralbeecoloniesenablesbposttostrengthenitsenvironmentalinitiativesandtocontributetomeetingthechallengesofbiodiversitywhilereducingitsecologicalfootprint.

House Martins

Atbpost,wehaveasmallprojectcontributingtothesurvivaloftheHouseMartinsinFlanders.Inthisregion,HouseMartinsareonthe“RedSpeciesList”andconsideredtobevulnerable.Duetochangesinhouseconstructionandroofdesign,andduetobuildingrenovation,nestsarebeingremovedordestroyedandnaturalnestingsitesareindecline.bpostcontributesbyplacingartificialnestsundertheeavesofitspostofficesintheperimeterofcoloniesofHouseMartins,believingthatthiswillencourageHouseMartinstobuildnestsnearby.Wehaveinstalled5x2artificialnestsundertheroofedgeofthepostofficeintheCityHarelbeke,and2x2inAnzegem.



Proximity to our suppliers

Proximity–Proximitytooursuppliers


Unit 2016 2017 2018 Trend 2018 2018

Shareofsignificanttier 1supplierscoveredbytheSupplierCodeofConduct

% 85 90 100 n/a n/a

Share of procurement spentonsignificanttier 1suppliersscreenedonCSRbyEcovadis

% n/a n/a 40 n/a n/a n/a

Share of paper procurement spent onpapercomingfromcertifiedforests(e.g.PEFC,FSC,SFI)1

% 99 100 100 n/a1 n/a1

1.Thisindicatorisspecifictothepostalactivities(bpostBelgium)and,thereforenotmonitoredatoursubsidiaries.

Sinceoursuppliersarealsoresponsibleforthequalitywedeliver,it’scrucialtoworkinclosecollaborationwiththem.OurmostcriticalsuppliersinBelgiumarefleet,subcontractorsandinterimandsortingmachines.Often,wearealsooneofoursuppliers’largerclients.Agreeingonhowtoworktogetheristhereforebeneficialtobothparties,asitimprovesourcollaborationtodayandinthefuture.Inthesecollaborations,sustainabilityisanimportanttopicandistakenintoaccount:inourprocurementpolicy,intheproducts,materialsandserviceswebuyandintheassessment of our suppliers.

bpostadherestothehigheststandardsofbusinessethics,including,amongothers,humanrights(laiddown,forinstance,intheUniversalDeclarationofHumanRights,nationallegislationandbpostinternalregulationssuchasitsCodesofConduct).bpostdoesnotintendtodobusinesswiththirdpartieswhichdonotfullycomplywiththesestandards.

Procurement policy

Inbpost’stransitiontowardsamoresustainablebusinessmodel,significantchangeshavebeenmadetotheprocurementprocess.WehavedevelopedasustainableprocurementpolicyatbpostBelgium.Wearenowdiscussinghowwecanimplementitinallofourworldwidesubsidiaries.ThefoundationfortheprocurementpolicyistherequirementsoftheEuropeanCommission’sDGEnvironmentforGreenPublicProcurement(GPP).Intheserequirements,differentproductgroupscanbedifferentiatedbasedontheirtechnicalaspectsandtheirsocialandenvironmentalperformance.Ifacontractexceedsapredefinedvalueandhasasustainabilityimpact,itisheldagainstdifferentsustainabilitycriteria.Wearestrivingtohaveasmanyprocurementcontractsaspossiblecoveredbythesustainableprocurement

policy,takingintoaccountthattheprocurementprocessisdifferentforeverykindofbusinessandgeographicallocation.

Itisimportanttonotethat,sincebpostisasemi-publiccompany,itisnotallowedtoincentivizeorgrantcontractstosupplierswithspecificcriteria.Wecanonlysetcriteriafortheproductorserviceweprocure,butnotthesupplieritself.However,bposthasincludedaclauseintheSupplierCodeofConduct,whichrequiressupplierstoperformaCSRriskassessment.

Asapostaloperator,responsiblepaperconsumptionisoneofourhighestsustainabilitypriorities.WearecommittedtobecomingthebestinclassandworktogetherwithPEFCandFSCtoreachthatobjective.Variousmeasuresareinplace,whichhaveresultedin100%ofpaperthatisPEFCorFSCcertified.Furthermore,100%oforstampsareprintedonFSCcertifiedpaper.

Supplier assessment

Toensurethatthesustainableprocurementpolicyisadheredto,weincludebothanenvironmentalandsocialclauseinourprocurementcontracts,whichreferstoourSupplierCodeofConduct.Allbpost’requirementsregardingitssuppliersareclearlydescribedinitsSupplierCodeofConductanditsSuppliergeneralterms.There,itisexplicitlymentionedthatbpostreservestherighttorequestaninternalassessmentoranassessmentbyanindependentorganizationactingonbehalfofbpost(Ecovadisorequivalent)regardingcompliancewiththisCodeandspecificaspectsofsustainability.Ifasupplierisnotabletocomplywithbpost’srequirements,wemaybeforcedtoterminatethecontractinextremecases.WeareinvestigatingwhetherwecanapplytheSupplierCodeofConducttoallofoursubsidiaries.



WepartnerwithEcovadistoensurethecomplianceofoursupplierstoourSupplierCodeofconduct.ThisexternalpartyconductssupplierCSRRiskassessmentsandtakesintoaccountenvironmental(energy,water,waste,products)andsocialperformance(healthandsafety,workingconditions,childandforceslabor).UsingtheEcovadisassessment,oursuppliersaregivenascorefrom1to100.Iftheyscoretoolow,westarttalkswiththemtoseeifwecanhelpimproveoursupplier’sCSRperformance.

Since2017,inadditiontotheassessmentsperformedbyEcovadis,wealsoperformedon-siteauditsonhigh-riskprofilesuppliers(e.g.textileforournewuniforms).Theseauditsfocusonchildlabor,humanrights,workingenvironment,possibledangers,environmentallyfriendlyproduction,cleanlinessandcompliancewithbpostrequirements.Today,bpostauditsshowthatthereisahighlevelofsafetyandenvironmentalcontrol,thatnochildlaborisallowedandthatbothemployeesandtheenvironmentarerespected.

Proximity to our customers

Proximity–Proximitytoourcustomers


Unit 2016 2017 2018 Trend 2018 2018

Customersatisfaction1 Score 87 86 84 n/a1 n/a1

Amount of letters for whichthecustomershaveoffsettheirmailcarbon emissions2

Million letters 148 159 162 n/a2 n/a2

Total carbon emissions offsetforthecustomers2

CO2teq. 2,056 2,404 2,533 n/a2 n/a2

Total number of municipalitiesusingbclose2

Number 13 7 8 n/a2 n/a2

Ouremployeesareintouchwithourcustomersdaily.Becauseofthisproximitytoourcustomers,wemaintainourawarenessoftheircurrentandfutureneeds.Sincecustomerscareabouttheimpacttheymake,weofferthemresponsiblechoices.Wearedoingeverythingwecantoimproveourservicesandmakeourcustomershappy.OurU.S.-basedsubsidiaryRadialisspecializedinservicesrelatedtocustomercare,fromwhichwelearnandwhichwetrytoimplementeverywhereatbpost.

Unfortunately,customersatisfactiondecreasedin2018comparedto2017and2016.OneofthereasonsbehindthisdeclinecanberelatedtothestrikesthatoccurredinQ4of2018,whichaffectedthetimelinessandqualityofthemailandparceldistribution.

Carbon Meter service

WithourCarbonMeter,wehelpourcustomersmakewell-informeddecisionsthatminimizetheirenvironmentalimpact.Depending,forexample,onthetypeofpaper,useofcardboard,sizeandink,theycanmeasurethecarbonfootprintoftheiradvertisingmailflows.

Carbon offsetting service

Inadditiontolettingcustomerscalculatetheircarbonfootprint,weofferthemtheoptiontooffsettheircarbonemissionsgeneratedduringthedeliveryoftheirmailitems.TogetherwithCO2logic,weraisefinancingforGoldStandardcertifiedclimateprojectstocutgreenhouseemissionsinemergingcountries.Foreachoftheseprojects,wealsocontributetokeyUNSDGs,suchasclimateaction,lifeonland,sustainablecommunities,nopoverty,orgoodhealth.Thisyear,weinvestedinefficientcookstovesinMalawi.93%oftheMalawipopulationusesbiomass(wood&charcoal)forthedailycooking.TheMalawiefficientcookstoveenablesaCO2reductionofmorethan50%comparedtotheusual3-stonecooking.Butitalsopreventshealthissueslinkedtoindoorairpollutionanddeforestation.

In-home delivery in collaboration with Zalando

In2018,bpost’sFutureLabcollaboratedwiththeGermane-commercecompanyZalandotocreateasmarthometechnologyallowingtomanagedeliveriesandreturnsremotely.Theideaisthefollowing:thanks

(1) ThecustomersatisfactionmethodologyusedbybpostBelgiumisveryspecifictotheorganization(includesbothresidentialandbusinesscustomersandisbasedona7 pointsscale).Thismakesitdifficulttoconsolidatetheoutcomeswithoursubsidiaries.Wewillinvestigatehowwecandevelopacommon metrics in the future.

(2) Thisindicatorisspecifictothepostalactivities(bpostBelgium)and,thereforenotmonitoredatoursubsidiaries.



toa“smartlock”andtoa“smartdoorbell”,Zalandocustomerscanopentheirdoorsremotely,sothatatrustedbpostdeliverypersoncanslidetheirpackageinsideorpickitup.Anappcontrolstheentireprocessandenablesthecustomerandthedeliverertointeracttogether.ThispilotsolutionhasbeentestedinadozenofparticipatinghomesinAntwerp,Belgium,wherethefindingsoftheexperimentareencouragingandshowthatpeoplearereadytousethenewtechnology.

Cubee

Wetrytoprovideourcustomerswithflexibleandsustainablesolutions.OneofthesesolutionsisCubee,anindependent,opennetworkofparcellockersforretailers,onlinecustomersandcouriers.ConsumerscanchoosetoshiptheirparcelstoaCubeelocker,whichtheycanpickupwheneverconvenientusingtheirsmartphone.TheCubeelockersareconvenientlylocatedathighlyvisitedplaces,forexampleattrainstations.

bclose service

ForsociallyisolatedpeopleinBelgium,ourlocalpostmenandpostwomenarefamiliarfacesandtrustedpeople.Bywalkingpasteverydooreveryday,localpostmenandpostwomencanplayasignificantroleinassessingwhetherolderadultsaresociallyisolated.Therefore,ineightBelgianmunicipalities,bpoststartedthebcloseserviceincollaborationwiththelocalsocialservices.Afterapprovalbytheolderadults,theirtrustedpostmanorwomanpaysthemahomevisittoasksomebriefquestions,inordertogetinsightintowhattheymightneed.Thisinformationprovidedbyourbclose’sservicescanbeusedconfidentiallytotakeactiontohelptheisolatedpeopleandintegratethemintocommunitylife.In2018,westartedanewwaveofhomevisitsinthemunicipalityofOlen,intheprovinceofAntwerp.

Dynasure passport delivery

ThankstooursubsidiaryDynasure,Antwerpcitizenscannowreceivetheirrenewedpassportwhenitssuitsthembest.Alltheyhavetodoisgotothelocalgovernmentofficetoapplyfortheirpassport,providetheirdigitalfingerprintsandsign.Then,Dynasuredeliverstheirpassportwhenitismostconvenientforthem.Thismakestheirlifealittleeasier,ascitizensnolongerhavetofittheirschedulesaroundtheopeninghoursoflocalgovernmentoffices.



an(internalorexternal)educatororeducationalinstitution.

Frequency rateThetotalnumberofwork-relatedoccupationalaccidentsthathappenedinthereportingyear,outofthetotalnumberofhoursworkedinthereportingyear,multipliedby1,000,000hoursworked.

Informal trainingInformaltraininghoursareeducationalactivitieswithahighdegreeofself-organization(thereisnoeducatororeducationalinstitution),aboutcontentbasedontheindividualneedsoftheemployeesandwithadirectrelationtotheworkactivity.

Lost daysThenumberofworkingdayseployeesdidnotcometoworkduetooccupationalaccidentsinvolvingemployees,notcountinganydaysonwhichtheemployeewouldnothaveworked(soexcludinge.g.weekends,holidays,part-timedays,etc.).Thisnumberdoesnotincludethedayonwhichtheoccupationalaccidentoccurred.

Occupational work accidentsTotalnumberofoccupationalaccidentsleadingtoalost-timeinjuryorawork-relatedfatalityduringthereportingperiod.

Severity rateThetotallostdaysinthereportingyearoutofthenumberofhoursworkedinthereportingyear,multipliedby1,000hoursworked.

Significant tier 1 suppliersSignificanttier 1suppliersarethesuppliersthatmakeupminimum80%oftheprocurementspentduringthereportingperiod.

Reference to external documentsForourSustainabilityGovernance,werefertothefollowingsectiononourwebsite.

Toreadabouthowweengagewithourstakeholders,werefertothefollowingsectiononourwebsite.

bpost’sAnnualReport2018 hasbeenpreparedinaccordancewiththeGRIStandards:Coreoption.Ourmaterialityanalysis,materialitymatrix,GRIcontentindexforthisreportcanbefoundonourwebsite.

Anoverviewofbpost’sawardsandpartnerships,werefertothefollowingsectiononourwebsite.

GlossaryAbsenteeismTotalnumberofdayswhereemployeeswereabsentinthereportingyear(duetowork-relatedoccupationalaccidentsorillness)outofthenumberofdaysworkedinthereportingyeartimes100.

Blameworthy road traffic incidentsThenumberofaroadtrafficincidents(leadingtonear-miss,injuryorfatality)duringworkinghourscausedbyabpostdriver(employeeortemporarystaffoftheentityperformingworkonbehalfoftheentity).

CO2 eq. emissionsbpostGroupusestheGreenhouseGasProtocol-ACorporateAccountingandReportingStandard(RevisedEdition)aswellasthejointmethodologyofUPU(universalpostalunion),PostEuropeandIPC(internationalpostalcorporation)–“GHGInventorystandardforthepostalsectorlastversion 2010standard”tocollectactivitydataandcalculateemissions.bpostGroupreportsCO2emissionsonly.HFCsemissionsfromon-siterefrigerationorair-conditioningarenegligiblysmall.EmissionsfromNH4,N2O,PFCsorSF6 arenegligibleandnotrelevantforbpost’sactivities.Therefore,theIPCGHGprogramhasnotincludedtheseemissionsinthescopeofemissionstobemonitored.ThemajorityoftheconversionfactorsusedarederivedfromIPCorprovideddirectlybytherelevantsupplier.

Customer satisfactionThebpostBelgiumcustomersatisfactionsurveyisbasedona7 pointscaleinwhichlevel7 and6designateenthusiasticcustomersandlevel5satisfiedcustomers.Itincludesbothresidentialandbusinesscustomers.

Employee engagementEmployeeengagementisdeterminedbyanindependentthirdpartyviaanemployeeengagementsurvey,inwhichtheaverageofthequestionscoresprovidesthelevelofengagement.

Employee turnoverThetotalnumberofemployeesthatlefttheentityduringthereportingperiod(yearx)devidedbytheaveragenumberofemployeesinyearxandyearx-1,multipliedby100.

Energy consumptionThetotalenergyconsumedinKWhbythebuildingsandbytheactivitieswithinthebuildings,excludingenergyconsumptionfortransportationandlogisticspurposes,duringthereportingperiod.Thisconsistsofelectricity,naturalgas,heatingoil,districtheating,fueloilconsumedforgeneratorsanddieselforlifttrucks.

Formal trainingPlannedtraining,instructionand/oreducationforemployeesortemporarystaff,paidbybpost,duringandoutsideworkinghoursforthereportingperiod.Formaltrainingsareorganizedincollaborationwith




https://corporate.bpost.be/sustainability/csr-governance/stakeholder-engagement?sc_lang=en


https://corporate.bpost.be/sustainability/csr-governance/awards-partnerships?sc_lang=en

csr review - bpost/media/files/b/bpost/year-in-review/en/c… · employee’s engagement and...

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