current situation - bms.kaseya.com

Current Situation

AT&T is mandating that Rehab Select migrate your existing services with

Collaborate to Ring Central Office at Hand. The implementation of this migration

must be completed in the next few months forcing Rehab Select to sign paperwork

within weeks to meet that deadline.

The migration will force Rehab Select to deal with Office at Hand for any VOIP

issues.

Office at Hand requires that the person initiating the service call remain on the line

for the duration of the call or the ticket is closed.

AT&T is billing Rehab Select for copper lines at rack rates and has failed to

implement discounts on an annual basis negating all savings promised and has added

on additional services to the accounts without permission of Rehab Select.

THE NBFW currently utilized by AT&T severely limits Rehab Select’s ability to

make any changes and when changes are necessary can take from 3 to 7 days to

implement.

AT&T currently has no ability to provide service or maintenance on the Yealink

phones. The need for any new phones requires Rehab Select to order the Yealink

phones from AMAZON and Rehab Select must then go on site to install the phones

as well as program them.

Initiating service calls for AT&T services requires multiple steps and hours to just

confirm if the ticket is even open. Escalations involves a team of workers who just

send emails confirming that Rehab Select is down and there is no real escalation of

service issues available to Rehab Select.

AT&T billing issues takes months to resolve and they continue to threaten

disconnects on Rehab Select to maintain services requiring that the bill be paid

regardless if it is correct.

Response times on copper lines are as much as 5 to 7 days if there is an issue.

AT&T does not maintain equipment in inventory and any issues with routers will

mean overnight at best but most commonly is 2nd day meaning the fiber would be

down for days.

There is no current management escalation path within AT&T.

January 29, 2021

Slappey Communications has been tasked with proposing options for hosted

Cloud solutions that will streamline all your internal and external communication

needs.

Embrace Hosted Solution with Managed Services

Hillview-100 Perry Hill Road Montgomery: Site Budget- $2,213.49

• 35 Reuse Customer’s Yealink phones with existing CAT5 cabling and POE

Switches.

• 32 Hosted Standard Seats includes Mobile and softphones with advanced

call control and existing DID numbers ported to new solution.

• 35 Phone Maintenance for 5 years.

• 2 Toll Free numbers with 1000 MOU each per month.

• 1 Paging adapter to integrate existing paging with new solution.

• 100 meg Fiber internet with 5 static IPs (2x existing)

• 1 SIP Trunk with 49 DIDs

• 3 Adtran Total Access 924e routers for all Single line devices.

• 50 Meg Unlimited 4G Backup for failover

Shelby Ridge- 881 3rd Street NE Alabaster: Site Budget- $2,841.86


Switches.



• 37 Phone Maintenance for 5 years .


• 8 Analog lines




• 50 Meg Unlimited 4G Backup for failover.

IntegraCare Pharmacy- Alabaster: Site Budget- $3,135.25


Switches.





• 8 Analog lines

• 3 Toll Free numbers with bucket of 13,500 MOU each per month.

• 100 meg Fiber internet with 5 static IPs (2x existing).


Albertville-750 AL Highway 75 N: Site Budget- $2,800.80


Switches.





• 7 Analog lines





Talladega-616 Chaffee Street: Site Budget-$2,767.72


Switches.





• 7 Analog lines

• 100 meg Fiber internet with 5 static IPs (2x existing).

Talladega-616 Chaffee Street Continued:




Barfield- 22444 US-431 Guntersville: Site Budget- $2,182.02

• 5 Advanced Phones with switching included.

• 35 Basic Phones with switching included.



• All existing CAT 5 Cabling will be repurposed for new phones.

• 5 IP Based Analog for Faxing (In/Outbound)


• 2 Analog lines

• 600 meg Fiber internet with 5 static IPs (Keeping existing service).


All Locations will have the following:

• Auto Attendants and Hunt group options

• Voice mail to email integration

• Voice Mail with text transcription

• All calls are recorded and available for review for one year.

• The Hosted Solution is Mobile friendly thereby giving your team

the ability to receive and transfer calls, conference, control caller

id projection and check status all from their smart phones.

• Desktop functionality for collaboration and chat functionality as

well as click to dial integration.

• The Hosted solution has built in conference bridge for all

employees.

• Paging integration including all call paging through external

speakers and built-in phone speakers simultaneously.

• 24/7 Support with a proven track record of resolving emergencies

in an average of 45 minutes.

• Each building will have a specific e911 number that corresponds

with its location.

• All Maintenance (including replacing phones that go bad with new

phones), Installation, Programming and Training included.

• No Capital Expense

• 50 Meg Unlimited 4G Backup for failover with integration with

customer provided Meraki Wi-Fi/dual wan Firewall at each site.

Total Monthly Investment: $15,991.14 for 60 months*

*Taxes and Fees not included.

Currently your existing services are approximately: $20,782.06 *

(Saving $4,974.67/mo.)

*This pricing does not include the copper lines for Hillview. Your

existing services does not include maintenance on any of your phone

solutions nor the backup/failover “best effort” internet at each site

which our solution includes both.

With our Managed Services Agreement, all existing voice and internet

bills will go away, and you will pay only one bill per month. We can

provide a budget per site if needed and can bill accordingly.

Phase 1 and 2 Proposal

Phase 1: Billing will only include the lines: $1,627.15 plus taxes and fees

For the initial phase of the project, Slappey will install the copper line

portion of the solution (32 lines). Customer will have up to 60 days

(after installation) to approve their satisfaction of the installation and

service at which time they will give written notice to Slappey to move

forward with the entire project and this contract will become binding.

If the Customer is not satisfied with the solution, then the Customer

will serve written notice to Slappey and Slappey will work through a

transition for the Customer to move the copper lines to another

provider and this contract will be voided.

Phase 2: Once the new VoIP and carrier services (fiber internet solution

with 4G backup) implementation is complete then the first 3 months

will be free ($14,363.99 per month savings)

Features Overview

Call Control and Management:

• Soft Phone Application Capability for all users (for those you choose to utilize

this feature)

• Auto Attendant

• Call Find me (multiple numbers)

• Call forwarding

• Call parking

• Call monitoring (Listen; Whisper; Barge)

• Personalized Call Rules/Routing for all Users

• Caller ID Control with call device handoff for standard seats

• Extension to extension dialing

• Individualized Music on Hold

• Call Recording with one- year access

• Basic and Advanced Call Reporting

• Instant Messaging

• Intercom through phones

• Hunt Groups

Voicemail:

• Voicemail to email

• Voicemail forwarding

• Visual voicemail

Collaboration:

• Mobile App Integration for standard seats

• Mobile App Text Messaging Integrations for standard seats

• Chat

• Conferencing Bridges for all users

• Click to Dial

• Contact List and Directories

Cloud PBX User Features

• Alternate Numbers

• Anonymous Call Rejection

• Authentication by Digest

• Authentication by ANI

• Auto Attendants

• Scheduled Auto Attendant

• Contact center functions

• Barge In / Barge-in Exempt

• Busy Lamp Field

• Call Forwarding Always

• Call Forwarding Busy

• Call Forwarding No Answer

• Call Forwarding Not Reachable

• Find Me (Multiple Numbers)

• Call Logs (Inbound and Outbound)

• Call Monitoring (Automatic, Manual and Silent)

• Call Notify

• Call Park

• Call Pick Up (with Directed Rules)

• Call Queues

• Call Recording

• Call Return

• Call Schedule

• Call Status (Real-time in User Portal)

• Call Traces (Full with Ladders)

• Call Transfers (Attended or Blind)

• Conference Bridge (Personal or Group)

• Contact List

• Directories (Corporate or Personal)

• Greetings (Customized or Default)

• High Definition Audio and Video

• In-Call Service Activation

• Instant Messaging (via SIP SIMPLE)

• Interactive Voice Response

• Intercom

• Internal Calling Line ID Delivery

• Last Number Redial

• Linear Hunt

• Malicious Call Trace

• Message Waiting Indicator

• Mobile App Integration

• Music-On-Hold (Personalized or Default)

• N-Way Calling

• Name Recording

• Office Manager Portal (Web portal)

• Phone Status

• Pre-paid Calling (PIN or ANI)

• Presence

• Printable Group Directory

• Privacy

• Selective Call Acceptance or Rejection

• Shared Call Appearance

• Simultaneous Ring (Personal or Group)

• Two-Stage Dialing

• User Portal (View, Save Delete)

• Video Telephony

• Voicemail and Voicemail Transcription

• Voicemail Forwarding

• Voicemail Forwarding to Email and/or Notifications

• Voice Messaging Group

• Voice Messaging Call Back

• Web User Console

Cloud PBX Call Center Features Infrastructure and Security Features

Contact Center Module

• Call Center Agents

• Call Center Supervisor

• Agent Login/Logout

• Individual Agent Reporting

• Call Queue Reporting

• ACD

• Active Queue Monitoring

• Supervisor Override

• Barge In / Barge In Exempt

• Call Recording, Playback and Download

• Call Trace (Full and Ladders

Fault Tolerance

• Geo-distributed for network redundancy

• Active-Active server configuration

• Highly scalable, distributed architecture

• 200,000 concurrent calls capacity

• Percentage routing

• Route based on defined user calling plans

• White List/Black List Security and Fraud Detection

• Velocity Filter for bad calls

• Auto Block on failed registrations

• Auto Block SIP port scanning

• Auto Block promiscuous SIP user agents

• Remotely triggered updates Regulatory Features

• 911 and E911 services

• CALEA compliant

Scope Information:

Contacts:

Tammy Stephenson CFO Chris Schmidt-President

[email protected]

100 Perry Hill Road

Montgomery, Alabama 36109

334-273-9002 office

334-546-5978 cell

334-273-9878 fax

Kevin Baker Technology Director

[email protected]

334-546-5981

Meagan Perini -IT

[email protected]

334-328-6554

Jami Bellar IT

[email protected]

Lori Burnette Comptroller-Corpprate

[email protected]

334-273-9002

mailto:[email protected]





Melissa Howton-Comptroller-Shelby Ridge (Alabaster)

[email protected]

205-620-8500 or 205-620-8553

Todd- Pharmacy General Manager 199 Corporate Woods Dr Alabaster

Hannah Buchanan-Pharmacy billing mgt

[email protected]

205-728-6001 or 888-583-4951

Wanda Beers- Comptroller-Albertville

[email protected]

256-878-1398 or 256-878-6949 fax or 256-891-1205

Tara Summmers-Barfield Health-Guntersville 22444 US 431

[email protected]

256-582-8900 or 256-505-0202

Bethany Smith-Talladega 616 Chaffee Street

[email protected]

256-761-0272






cregister

Typewriter

0018647 Customer : Rehab Select Report Date : 02/09/2021 11:55 Grand Master Workorder: 210209-0046 Albertville 210209-0047 Barfield-Guntersville 210209-0048 Integracare Pharmacy 210209-0049 Main Location 210209-0050 Shelby Ridge 210209-0051 Slappey Extended Maintenance Plan 210209-0052 Talladega 210209-0053

Quote : 210205*0012Version : 1CustID : 0018647Customer : Rehab SelectReport Date : 02/09/2021 11:55

Grand Master Workorder: 210209-0046Location Workorder: Albertville 210209-0047Location Workorder: Barfield-Guntersville 210209-0048Location Workorder: Integracare Pharmacy 210209-0049Location Workorder: Main Location 210209-0050Location Workorder: Shelby Ridge 210209-0051Location Workorder: Slappey Extended Maintenance Plan 210209-0052Location Workorder: Talladega 210209-0053

current situation - bms.kaseya.com

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