Curriculum Vitae

Contact

Name : Ashraf Hussein Abd El-Kader Address : Al-Nahda , Dubai , UAE Mobile : 00971508861966 Email : ashraf.hussein1981@yahoo.com

Personal Profile

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with ten years’ of experience in automotive, I am excellent in working with others to achieve a certain objective on time and with excellence.

Career Objective

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned and to use my skills in the best possible way for achieving the company’s goals

Key Skills

Excellent communication skills. Motivate. Very good presentation. Mechanical (technical) skills.

Education

Bachelor’s Degree - Mechanical power engineering 1998 - 2003 Alexandria University - Faculty of engineering. Alexandria - Egypt• Project grade: Excellent. • Project title: Study the effect of turbocharger & supercharger before and after to the equipped engine. & web site design for internal combustion subjects (www.alexmdice.com) • Graduation year: 2003.

Work Experience

Al Futtaim motors Toyota- Dubai - UAE Full TimeAfter sales manager July 2015 to present

The job of an After Sales Manager involves maximizing sales ( service and Parts ) by closing business on an ongoing basis; meeting a department or company’s booking objectives; negotiating with existing large accounts for contract renewals; maintaining contracts and other documents and performing other tasks needed to ensure customer satisfaction at all times. I am also responsible for profits and losses, sales and relevant promotional activities, budgeting and general after sales marketing.The duties of an aftersales manager include:

Building strong relationships with external customers and securing long term business Dealing with dissatisfied customers and managing complaints Reviewing monthly sales and profit performance Ensuring the aftersales department achieves its targets Planning marketing events and campaigns Supporting team members in achieving their goals and directing them on day to day enquiries

Al Futtaim motors Toyota- Dubai - UAE Full TimeService reception Manager October 2014 to July 2015 The purpose of this role is to provide a supervisory management function for all fronts of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer serviceThe job holder's main responsibilities include: • Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values. • Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time. • Make sure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. • Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.

• Ensure the tracking of the financial performance of each indirect employee responsible for selling labor hours and other sales. • Provide an environment for the managing and supervising staff to provide excellent levels of customer service.

AGMC - BMW Dealer - Dubai - UAE Full TimeService reception supervisor Feb 2013 to September 2014• Maximize sales and profitability by using professional sales techniques• Ensure the highest level of customer care and satisfaction at all times• Ensure the highest standard of courtesy and efficiency in customer contact and communication• Record customer requirements and details accurately• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system• Effectively operate a service department loading systemCoordinates with other departments to ensure work flow smoothlyAltayer Motors - Dubai - UAE Full Time Service Advisor - Land rover Department May 2008 to Jan 2013• Maximize sales and profitability by using professional sales techniques• Ensure the highest level of customer care and satisfaction at all times• Ensure the highest standard of courtesy and efficiency in customer contact and communication• Record customer requirements and details accurately• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system• Effectively operate a service department loading systemTraining 1 - on 19 - 08 - 08 Change 4 Good . “in house” 2 - on 10 - 03 - 09 Getting ready for appraisal . “in house” 3 - on 23 - 03 - 09 Service Advisor “JLR” “ land rover UK” 4 - on 17 - 08 - 09 Effective communication. 5 - on 16 - 10 - 09 Range Rover 09MY Product Knowledge “ e learning “ 6 - on 28 - 10 - 09 Red Carpet borne by Castrol professional Co. ( Customer connection , confidence matters , conflict management ) 7 - on 30 - 10 - 09 Introduction to Land Rover - Ignition 2008 “ e-learning “ 8 - on 22 - 11 - 09 Red Carpet borne by Castrol professional Co. ( know your customer , Sell benefits , Tackle customer objection ) 9 - on 27,28 – 01 – 2010 Time and stress management 10 - on 18 , 19 – 04 – 2011 Business writing 11- on 07 ,08 , 15 , 18 -09-2011 Supervising for success

Abdullah Abd El ghani - Toyota - Lexus Dealer -Qatar Full Time

Service Advisor - Toyota - Lexus Nov 2005 to May 2008• Maximize sales and profitability by using professional sales techniques• Ensure the highest level of customer care and satisfaction at all times• Ensure the highest standard of courtesy and efficiency in customer contact and communication• Record customer requirements and details accurately• Record vehicle details and service histories accurately, and effectively operate a customer follow-up system• Effectively operate a service department loading systemToyota - Egypt Dealer Full TimeService Advisor Dec 2003 to Nov 2005 ( Mechanical and Customer Service ) I started as a controller to know the flat rate for all vehicles. Then as workshop engineer leading team of technicians and giving report about the productivity. Then I moved to the reception as service advisor after getting the technical skills. • Excellent user for intelligent tester I & II. • Certificate : 1- Electric Fundamentals 2- Service Advisor Guide ness (seven steps) 3- The New Model of HI-ACE

Other information

Date of Birth : 17 - Jan - 1981Marital Status : MarriedMilitary Status : ExemptedNationality : EgyptianDriving License : Egypt , Qatar and UAELanguages : Arabic ( Mother tongue ) , English ( fluent ) , Deutsche ( fair ) Computer Skills : Windows & Ms office. AutoCAD. Visual basic Html & PHP. Network installation & admin