Hewlett-Packard Enterprise (HPE) is one of the leading technology

companies in the world today. They provide hardware, software and

services to consumers, small- and medium-sized businesses and

large enterprises, including customers in the government, health and

education sectors.

Hewlett-Packard Enterprise: Achieving local compliance in 29 countries

Customer case

Customer case:Hewlett-Packard Enterprise

About HPE

Hewlett Packard Enterprise (HPE)

was founded in 1939 in Silicon Valley

by Stanford engineering graduates

Bill Hewlett and Dave Packard.

Today, HPE is one of the leading

technology companies. They provide

hardware, software, and services

to consumers, small- and medium-

sized businesses and large enter-

prises, including customers in the

government, health, and education

sectors.

HPE’s global headquarters are

situated in Palo Alto, California,

United States, and their services are

available worldwide.

Visit www.hpe.com for more

information.

The search for a global e-invoicing solution

Hewlett Packard Enterprise (HPE) is one of the world’s leading technology

companies with approximately 60,000 team members in offices around the

globe. HPE provides a diverse range of products—from high-end servers, data

storage, and networking products, to professional services such as business

process outsourcing, financial services and consulting. With a list of offerings and

clientele as long as theirs, invoicing turned into a complex web of mixed formats

and country-specific compliance regulations.

Being structured into business sectors that provide a broad array of products and

solutions made it challenging to implement one standardized invoice structure.

HPE invoices depend on customer needs and vary from highly detailed to

simple, single line item invoices. Diversity of invoice content and layouts, coupled

with customer and local market requirements, demanded significant time for

administering invoices, and ultimately led HPE to the implementation of Pagero’s

e-invoicing services.

Currently, HPE invoices in more than 30 formats, ranging from emailed PDFs to

electronic formats cXML and JavaScript (JSON). “Of course, you could ask, if you

send a standard structured file like XML or EDIFACT – why you need a company

like Pagero?” comments Mihai Chiriac, Program Manager of the EMEA & APJ

e-invoicing program at HPE.

“The fact is,” he continues, “that there are no global standards for business

messaging except for Italy, where B2C, B2B, and B2G e-invoicing has become

mandatory in 2019. In almost every case, we need adjustments based on customer

or country-specific requirements, which proves very difficult to implement without

a vendor like Pagero that performs e-invoicing enrichments.”

“We need adjustments based on customer or country-specific requirements, which proves very

difficult to implement without a vendor like Pagero.”

Customer case:Hewlett-Packard Enterprise

A thriving relationship since 2008

The cooperation between HPE and Pagero started in 2008

when the Swedish government introduced requirements

for e-invoicing. Pagero helped HPE connect to several

governmental entities and handle the significant increase

of customer demands that came with the new rules.

Working together has been a valuable learning experience

for both parties. Pagero has always been able to provide

appropriate solutions to the complex challenges that HPE

faced, developing new technical solutions along the way

in order to do so.

At the time of the companies started working together,

Pagero had ventured to other Nordic countries and had

already begun researching the remainder of the EMEA

region. The timing worked out well, as HPE soon enough

needed e-invoicing services in more countries by the month.

The two have long shared the common interest of making

sure technical, service, and compliancerequirements are

met in all markets.

“Working closely with HPE requires that we stay alert and

on top of the latest regulatory developments around

the world. Keeping our services agile and compliant

is key in this age where governments are pioneering

new technologies and digital controls. We continuously

improve and enhance our offering to be able to cater for

HPE needs—ranging from document content validation

and enrichment, conversions to and from the country

and customer-specific formats, compliant e-document

exchange, connections to a multitude of mandatory

infrastructures, to electronic archiving and signatures

— in 29 countries and counting,” Nazar Paradivskyy, VP

Regulatory Affairs at Pagero says.

Transitioning to e-invoicing made simple

Until recently, all of HPE’s offices had different

requirements and setups. Then they began to employ

Pagero’s PDF-based process. By converting PDFs to

e-invoices, the service provides the flexibility required to

issue invoices without disrupting business processes or

Customer:Hewlett-Packard Enterprise

Location:Worldwide

Sector: IT SolutionsTechnologySoftware/hardware

Customer case:Hewlett-Packard Enterprise

“Due to Pagero’s efforts, HPE customers

experienced a smooth transition to

e-invoicing without any kind of downtime

or negative impact.

investing in all the formats being used across Europe,

the Middle East, Africa (EMEA), and Asia-Pacific and

Japan (APJ).

Migration from the previous version of the SAP ERP to

the more recent version, S/4HANA was a straightforward

process thanks to HPE’s new capabilities. Pagero

e-invoicing solutions have made it easier to move away

from previously PDF-based source files to adopt the more

reliable electronic cXML format.

Chiriac believes that Pagero’s involvement in

implementing the e-invoicing changes has been

instrumental: “The team assigned to this task has

properly designed, tested and deployed all the required

prerequisites, including the new connection, formats,

and layouts. Due to Pagero’s efforts, HPE customers

experienced a smooth transition to e-invoicing without

any kind of downtime or negative impact.”

Legal and tax requirements fulfilled across 29 countries

HPE is currently using Pagero services in 28 EMEA

countries and India, entailing a broad variety of business

compliance requirements as well as several customer-

specific layout demands.

“With the help of Pagero, we have been able to fulfill our

invoicing-related tax and legal requirements in all 29

countries where we use them as our e-invoicing service

provider. Legal compliance for invoice format and sub-

mission are beginning to be mandated by governments,

with each mandate bringing a new set of challenges.

Countries that have selected the Peppol Infrastructure

have been easily implemented. However, other countries

like Spain, Italy, and India have implemented more

complex designs and validation systems, for which Pagero

capabilities have shone the best,” Chiriac says.

Customer case:Hewlett-Packard Enterprise

A steadily increasing number of customers are receiving

e-invoices throughout EMEA. HPE has seen a 100%

increase in e-invoice transactions every year since 2017.

“The fact that governments around the world are

beginning to introduce mandatory e-invoicing is showing

the growing importance of e-invoicing and the impact that

Pagero’s services have had on our company,” says Chiriac.

Reducing invoice turnaround from days to minutes

Within a year, the number of HPE e-invoicing projects

increased by 250%. An influx of demand such as this

requires less time and resources spent on each outgoing

invoice.

“With Pagero, HPE has greatly decreased the risk of

invoice errors. Overall, the invoice turnaround time has

been reduced tremendously – within a few hours or

even minutes, we know if an invoice has been submitted

successfully or rejected. This turnaround time can never

be replicated with hardcopy invoicing which can take up

to seven days or more to reach the destination and be

accepted by the client,” Chiriac says.

Chiriac says that “working with Pagero and performing

customer e-invoicing onboarding is easy. Their solutions

are flexible and customizable. None of the problems

that HPE has faced have been related to Pagero, but

rather from very diverse customer requirements and a

disharmonious global market.”

Why Pagero?

According to Chiriac, the advantages of using one service

provider across many different countries and regions

became a major factor in choosing Pagero. Working with

Pagero, HPE has standardized the e-invoicing procedure

by having one single point of contact and one process for

each set of countries.

“Within a few hours or even minutes, we know if an invoice has been submitted successfully or rejected.”

Customer case:Hewlett-Packard Enterprise

Having a global solution in place harmonizes technical

processes like mapping, connectivity, archiving, and not

least of all, communication.

Chiriac asserts that “Pagero has proven themselves

since the very beginning as a progressive company with

meticulously competent and knowledgeable staff. Our

close interaction and their remarkably service-minded

approach far exceed any other providers we have

encountered. Whenever we faced challenges during the

implementation or technical limitations, Pagero rose to

the challenge and came up with a solution!”

“I believe that the core competencies, ‘know-how’ and the

client-oriented attitude that Pagero brings in constantly

are the key ingredients that make the relationship

between Pagero and HPE reliable and trustworthy,”

concludes Chiriac.

“Pagero has proven themselves since the

very beginning as a progressive company with

meticulously competent and knowledgeable staff.”

Get results like HPE: Find a solution that suits your business

Hewlett-Packard Enterprise uses Pagero Online for invoicing accounts receivable (AR)

by issuing invoices from HPE’s ERP-systems, that are based on SAP technology.

Extended reports E-archiving Digital signature PDF invoice via email External print (Sweden only)

Value added services applied:

Customer case:Hewlett-Packard Enterprise

• A 250% increase in customer e-invoicing projects in

the past year

• A 500% increase in e-invoice transactions over the

past three years

• Increased control and security of all outbound invoices

• Invoicing related tax and legal requirements fulfilled

in 29 EMEA & APJ countries

• Invoice turnaround reduced from 7 days or more to

as little as a few minutes

• A strong increase in cash flow

• A significantly reduced environmental impact through

decreased printed invoices and transport

• Strengthened offerings and reputation in the market

HPE success story: A breakdown of results

ONE CONNECTION – GLOBAL REACH 24/7 GLOBAL SUPPORT | 20+ OFFICES | FULL LOCAL COMPLIANCE

We believe business should be easy. That’s why we are building the world’s largest, open business network. With our cloud-based network, you can reach any business,

anywhere in the world – no matter how many borders your operations may cross. We take care of the technical and regulatory requirements across your entire

order-to-cash, purchase-to-pay and freight processes, to give you data accuracy and security, transparency and real-time visibility. All this through a single connection.

Find out more at www.pagero.com.

Did you know?

By sending e-invoices, HPE can save trees and CO2

emissions. In fact, if all companies across Europe

transitioned to e-invoicing, it would save 12 million trees

each year.

Mihai Chiriac, Program Manager of the EMEA & APJ e-invoicing program at HPE

“The environmental aspect of e-invoicing

is extremely important to HPE and our

organization is devoted to reduce the

carbon footprint.”