Implementing Pagero’s services has, for Hewlett-Packard Enterprise

(HPE), contributed to extensive time savings, a strong increase in cash

fl ow and has helped HPE gain high fl exibility in a diverse market. In

today’s strict and complex environment of legal requirements varying

from country to country, HPE has been able to fulfi ll every legal and

tax requirement encountered through Pagero’s services and expertise.

Hewlett-Packard Enterprise relies on Pagero to send e-invoices in EMEA

Customer case

Customer case:Hewlett-Packard Enterprise

Company structures and challenges

Hewlett-Packard Enterprise (HPE) was founded in 1939

and is one of the leading technology companies in the

world. The company has around 330 000 employees

worldwide. HPE is structured in business units and

so-called “Route to markets”. There is a high diversity

from High End Servers, PC’s and Printers to professional

services such as business process outsourcing, financial

services and consulting. Invoices are issued from HPE’s

ERP-systems, which are mainly SAP-based. Invoices are

very different and range from highly detailed with many

line items to one item invoices, making it difficult to have

one standardized invoice structure. The diversity in the

many different content- and layout requirements from

various customers in various countries, in addition to

time spent on administering invoices, was a problem that

led HPE to implement Pagero’s e-invoicing services.

“Of course, you can say that if you send a standard

structured file like XML or EDIFACT – why do you need

a company like Pagero? The fact is that there are no

standard structured files for us, since in almost every

case we need adjustments based on customer or country

specific requirements and this is something which is very

time consuming,” says Mr. Thomas Bonwetsch, Program

Manager, EMEA eInvoicing Program Direct Accounts, HPE.

“Since HPE is huge and the individual business units have

different setups, we were happy to be able to use the

PDF-based process that Pagero has offered to us, which

is an impressive solution that gave us more freedom in

the solutions per business unit. The Pagero approach,

translating HPE invoice data into an internal and very

extensive Pagero XML has provided a high flexibility

coping with any final target format.”

All legal and tax requirements fulfilled

“We are currently active in 23 EMEA countries, with

another 5 onboarding during the next few months. This

entails a broad variety of legal and tax requirements, as

well as a number of customer specific layout wishes,”

Mr. Bonwetsch says.

“With the help of Pagero, we have been able to fulfill

every tax and legal requirement in every country. The

bandwidth is huge between highly standardized and

easy procedure countries like Finland and Sweden, down

to very complex countries like Italy or Spain. Especially

in terms of Government projects, the requirements are

very challenging except for where there exists a PEPPOL

environment like in Austria or Norway,” Mr. Bonwetsch says.

“The environmental aspect of e-invoicing is also extremely

important to HPE and we even have an own organization

devoted to reducing our environmental impact in any way

we that we can.”

Customer case:Hewlett-Packard Enterprise

Meeting HPE requests since 2008

The Hewlett-Packard Enterprise and Pagero cooperation

started in 2008, when the Swedish government

introduced requirements for e-invoicing. Pagero helped

HPE connect to a number of governmental entities.

In a short time, HPE received an increased number of

customer demands for e-invoice.

Working together has meant a steady learning curve

for both parties, where Pagero has been able to come

up with solutions to the complex challenges that

Hewlett-Packard Enterprise had and developing new

technical solutions along the way in order to do so.

“When Pagero was selected to provide e-invoicing services

to HPE in Sweden, we knew we had a good solution that

would cover all requirements in scope,” says Mr. Thom

Birkeland, Vice President R&D, Pagero. “At that time we

had started our venture to other Nordic countries, and

were doing research on the remainder of the EMEA

region. The timing was good as HPE soon enough

needed e-invoicing services in more countries by the

month, and shared Pagero’s interest in making sure

technical, service, and compliance requirements were

met in all markets.”

“Being able to work closely with HPE in more than 20

countries connecting just shy of 2000 customers, we have

observed fi rst hand the tremendous value of e-invoicing

for suppliers in a fast-moving market; ranging from

competitive advantage to cash fl ow to invoice dispute

resolution times. In an environment where “free supplier

invoicing” preachers try to diminish the value of e-invoice

services for suppliers, we are thrilled to see the value Pagero

contributes to buyers and suppliers alike,” Mr. Birkeland says.

“With the help of Pagero, we have been able to fulfi ll every tax and legal requirement in every country.”

Customer case:Hewlett-Packard Enterprise

Increasing e-invoice ratio and time savings – from 7 days to a few hours

“With Pagero, HPE has eliminated the risk of invoice errors, as wrongly entered

fi eld information in invoices lead to rejected or stopped invoices that we can

edit straight away. Overall, the invoice turnaround has been reduced – within

a few hours (depending of course on customer fl ow), we know if an invoice

has been successfully sub-mitted or rejected. In the paper world, this process

would take 7 days or more in comparison,” Mr. Bonwetsch says.

“Working with Pagero and implementing their services is easy. Their solutions

are fl exible and none of the problems that HPE has faced have been related to

Pagero, but rather from very diverse customer requirements and a disharmonized

market in Europe.”

“Within one year, the number of customer requests and projects we are dealing

with has increased signifi cantly. Just to give you a number – in the past 12 months

the number of customer projects has increased by 250%. We have almost 3000

customers in our project database, not all of which have been implemented yet,

but at least 1800 so far,” explains Mr. Bonwetsch.

“A high and steady increasing number of customers are receiving electronic

invoices throughout EMEA, and within the last 3 years, HPE’s number of

electronic invoice transactions has increased by more than 500%. It is thereby

evident that e-invoicing is becoming more and more a state of the art business,

and this defi nitely shows the growing importance of e-invoicing and the impact

that Pagero’s services have had to our company,” Mr. Bonwetsch says.

Did you know?

By sending e-invoices, HPE is able to

save trees and CO2 emissions. In fact,

if all companies across Europe would

transition to e-invoicing, we would save

12 million trees each year.

“Within one year, the number of customer requests and projects has increased signifi cantly.”

Hewlett-Packard Enterprise

Hewlett-Packard Enterprise (HPE) was

founded in 1939 in Silicon Valley by

Stanford engineering graduates Bill

Hewlett and Dave Packard.

Today, HPE is one of the leading

technology companies and PC

developers in the world. They provide

hardware, software and services to

consumers, small- and medium sized

businesses and large enterprises,

including customers in the government,

health and education sectors.

HPE’s global headquarters are situated

in Palo Alto, California, United States,

and their services are available world-

wide. Visit www.hpe.com for more

information.

Customer case:Hewlett-Packard Enterprise

What is so special about Pagero?

According to Mr. Bonwetsch, the advantages of using one

service provider across many diff erent countries has been

major for HPE, where they now have one single point of

contact and one process and overall procedure, including

technical processes like mapping and connectivity,

archiving and importantly, communication.

“Pagero was and is the only provider with very high

bandwidth and high fl exibility. Pagero has proven

themselves since the very beginning as an open-minded

company with highly competent and knowledgeable

staff . Our intensive interaction and their highly service-

minded approach far exceed any other providers we

know. Whenever we thought it impossible to move

forward, Pagero came up with a solution!”

“I believe it is the core competence and “know how” that

Pagero has, which would cost us a lot to build up with

a similar service provider, from project implementations

to 24 hour support. Pagero’s support is fast and very

reliable, and they are doing a great job.”

“We also like that there is no hierarchy at Pagero when

it comes to their customers. This allows for good

relationships and we can talk to someone directly

to get our questions answered without having to

go through the hierarchal steps that exists in many

bottleneck organisations.”

“Of course we are extending our e-invoicing solution

together with Pagero in more countries in EMEA in the

future. Together we will develop a more specifi c strategy

after the separation activities in our organization have

been completed and we expect a continuous relationship

with Pagero,” Mr. Bonwetsch says.

Customer:Hewlett-Packard Enterprise

Location:Worldwide

Sector: IT SolutionsTechnologyComputer software/hardware

“Whenever we thought it impossible to move forward, Pagero came up with a solution!”

Customer case:Hewlett-Packard Enterprise

Pagero Group develops and markets Pagero Online, a cloud based network platform for communication of business documents within the purchase-to-pay, order-

to-cash and logistic-to-pay (TMS) processes. Pagero Online is independent of ERP system and suits companies of all sizes and within all industries. Our value added

services enable our customers to achieve accurate data and obtain 100% digital inbound and outbound business document flows, resulting in minimal error handling,

compliance with local VAT regulation and control over company spend. Pagero Online is also interconnected with an extensive number of other networks for global

reach. Pagero Group has over 190 employees with headquarter in Gothenburg, Sweden and offices in Stockholm, Oslo, Copenhagen, Helsinki, London, Dublin,

Amsterdam, Rome, Madrid, Paris, Istanbul and Dubai. For more information, please visit www.pagero.com.

1. A high and steady increasing number of customers

are receiving electronic invoices throughout EMEA

2. High number of customer projects: an increase by

250% in the past year

3. Increased control and security of all outbound

invoices

4. Active in 23 EMEA countries with 5 more onboarding

in the coming months

5. All tax / legal requirements fulfilled in all countries

6. Significant time savings: invoice turnaround reduced

from 7 days or more to a few hours

7. Strong and positive increase in cash flow

8. Reduced environmental impact by significant

reduction in printed invoices and transports

9. High volume of e-invoices: number of electronic

invoice transactions increased by more than 500%

within the past three years

10. Strengthens HPE’s offerings to the market

Successful results for Hewlett-Packard Enterprise

Customer Solution

• Pagero e-invoicing via Pagero Online

Value added services applied in all countries:

• e-Archive

• Extended reports

• Digital signature

• PDF-invoice via email

• External print (Sweden only)