customer service by: amber lange customer service by: amber lange
TRANSCRIPT
![Page 1: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/1.jpg)
Customer ServiceBy: Amber Lange
![Page 2: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/2.jpg)
What is Customer Service?
Google says Customer Service is: “noun. The assistance and advice provided by a company to those people who buy or use its products or services.”
![Page 3: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/3.jpg)
My Customer Service Example:Set the Scene Where: Summer field trip to the zoo When: 4th grade Who: A random woman, and a vendor Witnesses: A friend, and me Why: The woman was being a difficult
customer Woman Vendor Narrator Me and my friend
![Page 4: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/4.jpg)
What Happened?
(A woman walks up to a vendors stand at the Zoo. A friend and I get in line behind her.)
“Hi,” she smiles cheerfully. “Hello, what can I get you?” he asks. (She thinks for a minute.) “ I will have a soft pretzel please,” she
decides.
![Page 5: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/5.jpg)
(He grabs her food and hands it to her. She rips off a piece and eats it before she pays and makes a face.)
“This is way to salty,” she says, “can I have another one?”
“Sure, give me one second,” he gives a forced smile.
(He grabs out another and hands it to her)
“This is so soft! It must be undercooked! I can’t take this one I need another.” the woman exclaims.
![Page 6: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/6.jpg)
“Ma’am I am sorry you are dissatisfied with our products but I cannot give you another,” the vendor sighs.
(The woman is starting to get agitated.)
“Fine! I will just take some cookies. I want a sample first,” she says.
“Ok. Here you go,” he replies calmly. (He slides a small carton of cookies
across the vendor station and offers for her to try one. She grabs a cookie and takes a bite. This time she almost spits it out she looks so disgusted.)
![Page 7: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/7.jpg)
“This is disgusting! They are rock hard and the taste is just terrible! I cant buy these! Can I try another batch?” she practically shouts.
“I’m sorry but there is nothing I can do,” the vendors eyes widen in terror.
“This is ridiculous,” she shouts, “just give me a bottle of water.”
(He takes a bottle of water out of the fridge and slides it across the vendor station. She grabs it and slaps exact change down on the counter and walks away.)
![Page 8: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/8.jpg)
(My friend and I approach the counter and he smiles at us with a very forced smile.)
“And what would you girls like today?” he asks with fake cheer.
“Um, one Pepsi, one Sprite, and two soft pretzels.
“Ok that is $7.65.” “Thank you!” we smile. (We both take bites of our pretzels.) “Are they ok?” he asks with a worried
smile.
![Page 9: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/9.jpg)
“Yes. They’re perfect.” (He smiles and thanks us. We hand
over a ten dollar bill and let him keep the change. And then we just walked away. As we walked away we saw how relieved he was to have at least a couple of satisfied customers.)
![Page 10: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/10.jpg)
What kind of costumer was it?
Complaining Nothing satisfied her She just argued to argue
![Page 11: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/11.jpg)
What did he do?
Stayed calm Stayed polite Tried to reason with her
![Page 12: Customer Service By: Amber Lange Customer Service By: Amber Lange](https://reader036.vdocument.in/reader036/viewer/2022082612/56649f355503460f94c5369e/html5/thumbnails/12.jpg)
As a Witness
Be extra polite to the employee if they did well
Tip them Tell them they did well Tell someone