8/12/2019 Customer Service Desk Abstract

1/3

Title of the Project CUSTOMER SERVICE DESK

Software Requirements

Oeratin! S"stem Ser#er$Windows XP

or later

Data%ase Ser#er$Microsoft SQL Server-

2005

Client$Microsoft Internet Explorer

Tools$Microsoft Visal Stdio !"et-200#

User Interface$$sp!"et wit% $&ax

'ode (e%ind) '*!"et

&ar'ware Requirements

Processor$Intel Penti+ or More

Ram$ 5,2 M( a+

&ar' Dis($P' wit% 20.(

)%stract

$n online co+pre%ensive 'sto+er 'are Soltion is to +ana/e csto+er interaction

and co+plaints wit% t%e Service Providers over p%one or t%ro/% and e-+ail! %e s1ste+

s%old %ave capailit1 to inte/rate wit% an1 Service Provider fro+ an1 do+ain or indstr1

li3e (an3in/4 eleco+4 Insrance4 etc!

'sto+er Service also 3nown as 'lient Service is t%e provision of service to

csto+ers its si/nificance varies 1 prodct4 indstr1 and do+ain! In +an1 cases

csto+er services is +ore i+portant if t%e prc%ase relates to a service as opposed to a

prodct!

'sto+er Service +a1 e provided 1 a Person or Sales Service epresentatives

'sto+er Service is nor+all1 an inte/ral part of a co+pan16s csto+er vale proposition!

PURPOSE O* T&E PRO+ECT

8/12/2019 Customer Service Desk Abstract

2/3

$n online co+pre%ensive 'sto+er 'are Soltion is to +ana/e csto+er interaction

and co+plaints wit% t%e Service Providers over p%one or t%ro/% and e-+ail! %e

s1ste+ s%old %ave capailit1 to inte/rate wit% an1 Service Provider fro+ an1 do+ain

or indstr1 li3e (an3in/4 eleco+4 Insrance4 etc!

'sto+er Service also 3nown as 'lient Service is t%e provision of service to

csto+ers Its si/nificance varies 1 prodct4 indstr1 and do+ain! In +an1 cases

csto+er services is +ore i+portant if t%e infor+ation relates to a service as opposed

to a 'sto+er!

'sto+er Service +a1 e provided 1 a Service epresentatives 'sto+er Service is

nor+all1 an inte/ral part of a co+pan16s csto+er vale proposition!

PRO,-EM I. E/ISTI.0 S1STEM

%e existin/ s1ste+ is a se+i-ato+ated at w%ere t%e infor+ation is stored in t%e for+ of

excel s%eets in dis3 drives! %e infor+ation s%arin/ to t%e Volnteers4 .rop +e+ers4 etc!

is t%ro/% +ailin/ featre onl1! %e infor+ation stora/e and +aintenance is +ore critical in

t%is s1ste+! rac3in/ t%e +e+er6s activities and pro/ress of t%e wor3 is a tedios &o

%ere! %is s1ste+ cannot provide t%e infor+ation s%arin/ 1 27x8 da1s!

MODU-ES

23)'min$

Administrator or Manger is treated as a super user in this system. He can have

all the privileges in this system. He can track all customers with voice recording facility.

He can track the customer complaints ticket create, edit facilities by customer or service

providers. Admin facilities to add, view, edit different types of interactions and complaints.

43 Customers$

Customer is also a client; buyer or purchaser is the buyer or user of the paid products of

an individual or an organization, mostly called the supplier or seller. his is typically through

purchasing or renting goods or services.

A group of services are provided to customer like banking, telecom, railway etc.

Customer need to select help from any of these sectors.

8/12/2019 Customer Service Desk Abstract

3/3

A customer complaint with voice is recorded in this system, and process the complaint

within a certain amount of time.

53 Ser#ice Pro#i'ers$

%ese are li3e +ediator etween t%e csto+er and ad+in! 'sto+er re/ister

at ad+in and ad+in send details to service providers to facilitate services to t%e

csto+ers!