Customer Service Division- November 2013 (total 113.05 FTE)Martin Bevis

Director of Customer Service 1 FTE

Contact Islington Customer Service

71.50 FTE

Team Manager

PO2(2 FTE)

Business Applications Unit 11 FTE

Business Applications Manager

PO8 (1 FTE)

Ashton18.03 FTE

Senior Business Support Officer (CRM)

Sc6/SO1(1 FTE)

Deputy Business Support ManagerPO5

(1 FTE)

Senior Business Support Officer (Business Analysis &

Information)PO1

(1 FTE)

Senior Business Support Officer (Insurance)

SO2(1 FTE)

Senior Business Support Officer (Training)

SO1/2(1 FTE)

Business Relationship Manager

PO3(1 FTE)

Business ApplicationsIntegration Engineers

(FXP)Morten Jensen

Christopher Smith

Business Applications Co-ordinator

PO3/4(1 FTE)

Business Applications OfficerSO1/2

(1 FTE)

CCS Customer Services Manager

PO3(2 FTE)

Corporate Customer Service28.55 FTE

Head of Corporate Customer Service

PO10(1 FTE)

Corporate Complaints Manager

PO5(1 FTE)

Complaints OfficerPO1

(1 FTE)

District NursingOperation Administrator

(2.55 FTE)

Emergency Response Officer Sc5/6

(15 FTE)

Senior Emergency Response Officer

SO1/2(5 FTE)

CI Customer Service Agent

Sc4/6 (47.47 FTE)

Digital Services & Transformation

Simon NewbyMatt Sicklen

London53.47 FTE

Team Manager

PO2(4 FTE)

CI Customer Service Agent

Sc4/6 (16.03 FTE)

Business Support Finance Manager

PO3(1 FTE)

Telecare Business & Processing Manager

PO3(1 FTE)

Apprentice Customer

Service AgentSc1/2

(2 FTE)