CHAPTER – V

DATA ANALYSIS AND INTERPRETATION

Table 5.12 Gender classification of Customer

S.No. Diseases affects in work environment Frequency Percentage

1 Male 38 76%

2 Female 12 24%

Total 50 100

Chart 5.12 Diseases affect you in work environment

Inference

The above table shows that 76% of respondent are male and 24% of respondent are female.

Table 5.1 Age wise classification of Respondents

S.No. Age in Years No. of Respondents Percentage

1 20-30 35 35%

2 31-40 10 10%

3 41-50 3 3%

4 Above 50 year 2 2%

Total 50 100

Chart 5.1 Age wise classification of Respondents

Inference:

The above table indicates 35 percentage of the respondents belong to 32-30 years of old,

10 percentage of the respondents belongs to 31-40 of years, 3 percentage of the respondents

belongs to 41-50 years of old, 2 percentage of the respondents belong to Above 50 years old

category

Table 5.2 Timely in Customer Need

S.No. Timely No. Of Respondents Percentage

1 Very Good 27 22%

2 Good 17 13%

3 Average 3 29%

4 Fair 1 14%

5 Poor 2 16%

Total 50 100

Chart 5.2 Timely in Customer Need

Inference:

The above table shows that 22% of the respondents feel that they are very good in serving

the customers in a timely need,13% of the respondents feel that they are good in serving the

customers in a timely need, 29% of the respondents feel that they are Average in serving the

customers in a timely need, 14% of the respondents feel that they are Fair in serving the

customers in a timely need, 16% of the respondents feel that they are Poor in serving the

customers in a timely need.

Table 5.3 Staff was friendly and cheerful throughout

Chart 5.3 Staff was friendly and cheerful throughout

Inference:

The above table shows that 16% of the respondents felt that the staff was friendly and

cheerful throughout in a good manner, 78% of the respondents felt that the staff was friendly and

cheerful throughout in average manner, 6% of the respondents felt that the staff was friendly and

cheerful throughout in a Fair manner.

S.No. Respondents No. of Respondents Percentage

1 Good 8 16%

2 Average 39 78%

3 Fair 3 6%

Total 50 100

Table 5.4 Response to customer queries In Company

S.No. Respondents No. of Respondents Percentage

1 Very Good 15 30%

2 Good 8 16%

3 Average 27 54%

Total 50 100

Chart 5.4 Response to customer queries In Company

Inference:

The above table shows that 30% of the respondents said that the customer queries are

responded by the company in a very good way. 16% of the respondents said that the customer

queries are responded by the company in a good way, 54% of the respondents said that the

customer queries are responded by the company in an average way.

Table 5.5 Staff knowledge in organization

S.No. Respondents No. of Respondents Percentage

1 Very good 4 8%

2 Good 10 20%

3 Average 25 50%

4 Fair 8 16%

5 Poor 3 6%

Total 50 100

Chart 5.5 Staff knowledge in organization

Inference:

The above table shows that 8% of the respondents felt that the staff has a very good

knowledge, 20% of the respondents felt that the staff has a good knowledge, 50% of the

respondents felt that the staff has a Average knowledge, 16% of the respondents felt that the staff

has a Fair knowledge and 6% of the respondents felt that the staff has a Poor knowledge in the

organization.

Table 5.6 Staff offered pertinent advice

S.No. Respondents No. of Respondents Percentage

1 Very good 3 6%

2 Good 23 46%

3 Average 13 26%

4 Fair 8 16%

5 Poor 3 6%

Total 50 100

Chart 5.6 Staff offered pertinent advice

Inference:

The above table shows that 6% of the respondents felt that the staff has offered very good

pertinent advice, 46% of the respondents felt that the staff has offered good pertinent advice,

26% of the respondents felt that the staff has offered average pertinent advice, 16% of the

respondents felt that the staff has offered Fair pertinent advice and 6% of the respondents felt

that the staff has offered Poor pertinent advice regarding the products

Table 5.7 Staff was courteous throughout.

S.No Respondents No. of Respondents Percentage

1 Good 2 4%

2 Average 26 52%

3 Fair 13 26%

4 Poor 9 18%

Total 50 100

Chart 5.7 Staff was courteous throughout.

Inference:

The above table shows that 4% of the respondents felt that the staff has good courteous

throughout, 52% of the respondents felt that the staff has average courteous throughout, 26% of

the respondents felt that the staff has Fair courteous throughout and 18% of the respondents felt

that the staff has Poor courteous throughout

Table 5.8 Staff carries the work as requested

S.No. Respondents No. of Respondents Percentage

1 Very good 16 32%

2 Good 18 36%

3 Average 12 24%

4 Fair 2 4%

5 Poor 2 4%

Total 50 100

Chart 5.8 Staff carries the work as requested

Inference:

The above table shows that 32% of the respondents felt that the staff carries the work as

requested in a very good way, 36% of the respondents felt that the staff carries the work as

requested in a good way, 24% of the respondents felt that the staff carries the work as requested

in a Average way, 4% of the respondents felt that the staff carries the work as requested in a Fair

way and 4% of the respondents felt that the staff carries the work as requested in a very good

way

Table 5.9 Recommendations based on Service experience

S.No. Respondents No. of Respondents Percentage

1 Good 10 20%

2 Average 25 50%

3 Fair 12 24%

4 Poor 3 6%

Total 50 100

Chart 5.9 Recommendations based on Service experience

I

Inference:

The above table shows that 20% of the respondents said that they rate the service as

good, 50% of the respondents said that they rate the service as Average, 24% of the respondents

said that they rate the service as Fair and 6% of the respondents said that they rate the service as

Poor.

Table 5.10 Impression about the Department visit for the first time

S.No. Respondents No. of Respondent Percentage

1 Very good 5 10%

2 Good 12 24%

3 Average 20 40%

4 Fair 13 26%

Total 50 100

Chart 5.10 Department visit in customer first time

Inference:

The above table shows that 10% of the respondents felt that impression created by the

department for the first time is very good, 24% of the respondents felt that impression created by

the department for the first time is good, 40% of the respondents felt that impression created by

the department for the first time is very Average and 26% of the respondents felt that impression

created by the department for the first time is Fair

Table 5.11 Overall Opinion about the service

S.No. Respondents No. of Respondents Percentage

1 Very good 15 30%

2 Good 22 44%

3 Average 10 20

4 Fair 3 6%

Total 50 100

Chart 5.11 Overall Opinion about the service

Inference:

The above table shows that 30% of the respondents said that their overall

opinion about the service is very good, 44% of the respondents said that their

overall opinion about the service is good, 20% of the respondents said that their

overall opinion about the service is Average and 6% of the respondents said that

their overall opinion about the service is very good